I made a reservation on Booking.com for a hotel on the weekend of September 15-17 in Logan, Ohio. My husband also booked on an app for the Super 8 in Athens. After discussion, we decided to keep the booking in Logan. When I went to cancel the reservation for the Super 8 in Athens, a memo came up stating that there would be a charge of one as it was a non refundable booking. I did the request to have the refund as I already had another reservation for the same weekend. I was notified by Booking.com that the hotel had not yet responded and recommended that I call the hotel directly, so I did. I was not prepared for what happened. A woman answered the phone. I was trying to explain the situation to her, but her English was not good and she was having difficulty understanding. Next thing I know, a man was on the phone yelling at me. He began barking at me why I was coming to Athens, why I don't want to stay in his hotel, etc. I again tried to explain the situation. I was not able to complete a sentence as he kept interrupting and yelling at me. He then threatened to charge my hotel for the full weekend instead of just one night. I immediately hung up the phone and called to cancel my credit card. A few minutes after that, while still shaking, the hotel man called me back and continued to berate me. I told him I was going to post a review of his hotel and contact Booking.com to file a complaint. I then asked his name several times. All I was given was "Rajesh." As he continued to yell, I then said I was hanging up. I canceled my reservation on line to stop any further charges and called Booking.com customer service line and reported the event. While on the phone with me, the Booking.com agent attempted to call the hotel and encountered the same situation. A woman answers, and then this man comes on. He yelled at her as well, and she had to tell him he was being inappropriate. He has since continued to try and call my cell phone, and not leave a message. When I went to the webpage to look the reviews, this is not a good hotel to represent your name or logo. Police are called there often, there are many reviews stating his is rude, provides excess charges and gets cocky and in the face of your patrons. I will, unfortunately for your company, never stay at any Super 8, let alone this particular one; and will be making the same recommendations to any of the other college parents I know/see. As I travel often for work (roughly 75 nights a year), I thought I had seen and heard it all until today.