Worst experience in my life during both legs of my vacation. No reps to assist at the airport. You are on your own !
Make the claims process as difficult as they can. No one to call during the resolution process. If you do figure out how to navigate, they do not honor things like lost seat selection due to be being bumped and changed planes( in my case ) . Also changed airports on me at the last minute ,which was very stressful ,and I never received any compensation for the premium I paid to fly out of my original airport. Their alliance with West jet also makes things very confusing, difficult and a lousy experience. West jet is just as bad to deal with and they are always blaming each other, passing the buck and leaving the consumer stranded with no compensation.
Kathy Elliott
Recommendation: Run away ! Use aAny other travel agency !!!! But not Sell Off Vacations because they are related too