CB Travel and Vacations Sunwing Travel Group

Sunwing Travel Group Reviews and Complaints

Sunwing Travel Group review: Sun wing to Cancun, Mexico Booking 14609****

Kathryn Norma Elliott of US

May 15, 2026 11:53 am UTC

Verified customer

Featured review

Worst experience in my life during both legs of my vacation. No reps to assist at the airport. You are on your own !
Make the claims process as difficult as they can. No one to call during the resolution process. If you do figure out how to navigate, they do not honor things like lost seat selection due to be being bumped and changed planes( in my case ) . Also changed airports on me at the last minute ,which was very stressful ,and I never received any compensation for the premium I paid to fly out of my original airport. Their alliance with West jet also makes things very confusing, difficult and a lousy experience. West jet is just as bad to deal with and they are always blaming each other, passing the buck and leaving the consumer stranded with no compensation.
Kathy Elliott

Recommendation: Run away ! Use aAny other travel agency !!!! But not Sell Off Vacations because they are related too

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Sunwing Travel Group Contacts

Sunwing Travel Group phone numbers

+1 (877) 877-1755

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Sunwing Airlines

+1 (800) 830-1111

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Sunwing Vacations

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NexusTours, Canada & USA

+1 (800) 070-0033

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NexusTours, Mexico

+1 (416) 679-9505

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SellOffVacations

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NexusTours

+1 (404) 321-7742

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Vacation Express

+1 (416) 536-7422

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Sunwing Travel Group emails

customersupport@sunwing.ca

100%
Confidence score: 100%

Support

foundation@sunwingtravelgroup.com

95%
Confidence score: 95%

Sunwing Travel Group address

27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada

Sunwing Travel Group social media
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May 21, 2026
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