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CB Banks SunTrust Banks Complaints #42-61
SunTrust Banks

SunTrust Banks review: Customer service/accounts locked

B
Author of the review
9:46 am UTC

I have been with Suntrust for over 20 years and have never have never had issues until the last few months. For whatever reason my account keeps getting locked and when I call the number provided (after being on hold for 10-15 minutes) I'm told they "arent allowed to tell me" what the issue is. Not that they cant or are unable but "arent allowed". My branch manager filed a complaint on my behalf and I was contacted by Diante T. who said she dealt with complaints. She apologized and assured me all was fixed. Further she said if any future issues arose to not call the 800 number but to contact Dinesha R. and gave me her direct line. The next day my account was locked again and after one week of two voice messages a day on both Dinesha and Diante's phones I have yet to get a response from anyone. I cant say that Suntrust customer service is bad because that would imply there actually IS customer service. Suntrust customer service in non-existent!

Desired outcome: Someto contact6 me and fix what is wrong with the account because it is a SUNTRUST problem.

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  1. SunTrust Banks Contacts

  2. SunTrust Banks phone numbers
    +1 (800) 786-8787
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    Lost or Stolen Card
    +1 (800) 382-3232
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    Online Banking, PC Banking, Bill Pay & Mobile Banking
    +1 (800) 854-8965
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    TDD
    +1 (800) 447-8994
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    Report Checking Account Fraud
    +1 (800) 443-1032
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    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries
    +1 (877) 596-5407
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    Credit Bureau Disputes
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  4. SunTrust Banks address
    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2026
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