Sun Tan City reviews and complaints 104
Keywords
refund salon membership account customer service tan cancel money charged beds customer tanned tanning package front desk employee month option bank account paid boothNewest Sun Tan City reviews and complaints
keep taking money out of your account
I canceled my account with Sun Tan City however they continued to take money out of my checking account. I had to go in twice and then they would not return my money. Waiting times would sometimes be 35 to 45 minutes. Would not recommend them to anyone!
worst service known to man
I went to the SunTan City in Portland Maine and received the worst treatment ever. Not only did it take them 15 minutes to aknowledge me, but i must have interupted their lunch because they put their food down and gave me the look of death without a smile or a "how can i help you"! The guy behind the counter kept pushing anything and everything on me from tanning lotion, to packages, to eyewear and moisturizer. All I wanted was a tan! When I refused to buy anything I was brushed off and put into a room without being shown how to use the bed! I will never return to that overpriced, under serviced crap hole again! I strongly encourage people in this area to find a local place where you are treated properly for the money being spent! Clearly every STC has customer service issues, is this the way they train you? Boo to you SunTan City!
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
Rip Off City! $11.00 for a pair of "Peepers" that cost them .50 at the most. Waiting 10 minutes to get checked in while someone smells all 300 bottles of lotion. Basic tanning beds suck, you have to upgrade to get any color. Constant hawking their products very annoying.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yea the girl @fountain city stc.she did my husband the same way.
It is def irritating when you are trying to get checked in and the employee is taking forever to sell something to a customer! I went in to the Frankfort location on 3/16/12 to tan for the first time. One girl was waiting on a client and it was HORRIBLE! I got to hear about her boyfriend and how the customer was getting a spray tan so she could look hot naked for her boyfriend. The employee could not seem to stay on topic for anything! One poor little blonde was checking in customers and cleaning beds also. I felt so sorry for her! I was in there for 30 min and the one employee was still with the same customer and the one girl was doing the best she could. Needless to say I left!
Replied
Sun Tan City - awful experience
I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn't let me. I fear of having insufficient funds when it's auto drawn and end up over drafting my account and getting those $35 fees. That's why I...
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awful experience 2 (opinions to this review) payment policy 1 (opinions to this review)Recent comments about Sun Tan City company
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Sun Tan City will take money out of your debit card and if you change cards will take money out of your checking account..
I lost my job (by the way, this was the second time I went to suntancity and no problems with taking money out of account with debit card for six months) but, when I lost my job and could no longer pay and I believe I had 2 to 3 months left on six months contract they would not stop it (even with economy like it is today) and I offered after I found another job, if stc would stop until found job, then I would be happy to continue my visits to stc and also continue to take out of debit card and I got a NO...
I chnage debit card numbers and stc then took out of my checking acct..
You are going to loose customer over this, even though you do have good tanning beds, but you charge too much this year went up 10.00 per mth for six visits and another 10.00 for one month of service..
Obvisiously, You don't care about your customers are people in general with today economy..