Menu
For Business Write a review File a complaint
Lens.me Customer Service Phone, Email, Contacts

Lens.me
Reviews and Complaints

www.lens.me

Learn how the rating is calculated

1.0 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lens.me Complaints 3

ComplaintsBoard
N
12:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lens.me Disappointing Experience with Lens.me: Low Quality Product and Poor Customer Service

Man, I gotta say, I was super disappointed with my experience with lens.me. The product was just straight up low quality, and don't even get me started on the customer service. I mean, I was really hoping for something better, but it just wasn't there. I wouldn't recommend buying from them again, that's for sure.

Read full review of Lens.me
Hide full review
ComplaintsBoard
G
10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lens.me Buyer Beware: My Disappointing Experience with Lens.me Lenses

So, I gotta say, I was pretty disappointed with my experience with Lens.me. I mean, I was really excited to try out their lenses, but when they arrived, they were totally damaged and dry as a bone. I was so bummed out, you know? And when I reached out to customer service for help, they were no help at all. I mean, I get it, mistakes happen, but come on, at least try to make it right, you know? But nope, they just left me high and dry (pun intended). And to top it all off, I ended up losing my hard-earned cash on this poor excuse for a product. So, if you're thinking about giving Lens.me a try, I'd say buyer beware. You might just end up with a bunch of dry, damaged lenses and no help in sight.

Read full review of Lens.me
Hide full review
ComplaintsBoard
K
10:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lens.me Warning: Lens.me Contact Lens Seller - A Potential Scam and Risk to Your Eyesight

Lens.me is a contact lens seller that I wouldn't recommend. They seem to be running a scam, as I've received faulty lenses from them twice in the past year. It's a real hassle to deal with them, as they make you take a bunch of pictures of the lenses and then destroy them, only to tell you that you won't be getting a refund. It's really frustrating to deal with this kind of situation, especially when you're dealing with something as important as your eyesight.

I'm not convinced that the lenses they sell are medical grade, either. It's important to be careful when it comes to your eyes, and I wouldn't trust Lens.me to provide me with the quality of lenses that I need. It's just not worth the risk.

Overall, I would advise against buying from Lens.me. It's just not worth the hassle and potential danger to your eyesight. There are plenty of other reputable contact lens sellers out there that you can trust to provide you with the quality of lenses that you need. Don't take the risk with Lens.me.

Read full review of Lens.me
Hide full review

Is Lens.me Legit?

Lens.me earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lens.me to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lens.me is known for their high standards and safety. If you're thinking about dealing with Lens.me, it's wise to check how they handle complaints.

Lens.me has registered the domain name for lens.me for more than one year, which may indicate stability and longevity.

Lens.me has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lens.me has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lens.me you are considering visiting, which is associated with Lens.me, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Lens.me have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Lens.me appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Lens.me protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Lens.me complaint handling

Lens.me reviews first appeared on Complaints Board on Jun 11, 2023. The latest review Disappointing Experience with Lens.me: Low Quality Product and Poor Customer Service was posted on Jun 16, 2023. Lens.me has an average consumer rating of 1 stars from 3 reviews. Lens.me has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lens.me Contacts

  2. Lens.me emails
  3. Lens.me social media
  4. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
  5. View all Lens.me contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.