Sudha Travels review: No manner to talk

I had booked my ticket through sudha travels, sudha send me e ticket. But i didnt know it had to printed with in 60 days (she didnt told me that). 2 days before the travel i called her and told that i am not able to print it, she was yelling at me. She says i should have done it earlier. Is it the way to talk to a customer who already paid for the ticket. I will never to another booking with sudha.