Sudha Travels review: Horrible customer service ( 3 comments)

I had a horrible experience with this travel agency and would never go back to them again. I had booked a ticket from them and never got a confirmation for more than 3 weeks. I once called them from office to enquire about it and the lady on the other side was like "Hello...Can you hold" and she would not wait for my reply and kept me on hold. She came back after a couple of minutes and was like "Can you hold again...". I told her, "Please do not put me on hold again, I am calling from work and I have a very small request"...She was like "We have things to do here as well, do you think we sit idle all the time?" I was stunned and told her, "I am paying you money for what you are doing for me" and she was like "For the $20 that you pay for each ticket what other customer service do you expect from us"? I was calling from work, or else I would have given her a mouthful then and there...
This is by far the worst travel agency I have ever come across. I would advice everyone to avoid them at any cost...