I paid over $2000.00 extra on my vehicle as a recommendation as it was a used car. It's a 2004 Mazda6 GT that had very low miliage, but I was like "What the heck, atleast I will have protection". The cost was based on that fact that my car was manual and fully loaded and I wanted 24 months of coverage and unlimited KM.
I bought the car in Jan 2009 and signed all the papers.
I didn't receive my warrenty package after 2 months. So I called the dealer who told me that they would sent me a copy of what I signed and will contact Coast to Coast Dealer Services Inc to let them know.
A few weeks later I received an envelope with instructions on how to keep my warrenty valid. I had to fill in a form every 5000km or every 3 months. I must maintain the and do my regular services.
So to keep in line and get receipts I took my car to Mr.Lube and Mazda to get services done to it, oil, lube, you name it. Since I bought the car with low mileage (69, 800KM) I didnt think I would have any problems.
Until 1 yr later when my car hit 100, 100KM. I noticed that it was harder to get into gear and would grind. I also noticed that my clutch was slipping. I know that the clutch is my responsiblity so I paid to change it. MR. Transmission did the job for me. This all happened in March 2010 and cost me a bundle of money. When I picked up the car, it was still hard to get into gear, but the clutch was majorly diferent and felt like a new car. I took the car back to Mr. Tranmission who told me that the clutch has nothing to do with the hardness of getting into gears. They check everything again and took if for a ride, came back and told me that their is something wrong with the Syncros. I asked how much that would cost, he asked me if I had any warrenty on the car. I was releived as the cost to do this job would cost me an additional $1500.00.
I parked the car for acouple of weeks and then contacted Coast to Coast Dealer Service Inc on April 23, 2010. This is when everything went down hill and I felt ripped off.
I was told by the agent that Coast to Coast Dealer Service Inc does not cover Syncro's or other internal transmission components.
This is what I paid for:
Seals and Gaskets
Under the package I PAID. It states that following are covered: (Automatic/Standard) Transmission case/housing, all INTERNAL LUBRICATED parts, torqe converter, modulator valve, but Excludes: all manual clutch/clutch related compenents, flexplate, flywheel, ring gears, linkage and electronic components. Internal electronic engagment transmissions components are covered.
If Hi-Tech is paid for you also get: Tranaxle, Differntial, Transfer Case and Secondary Differential.
Now the rip off part. the Syncor are part of the transmission and it LUBRICATED. It is used to move from one gear to the next removing friction so the shifting is smooth. It in fact SYNCRONIZES the gears.
Coast to Coast Dealer Services states they do not cover this.
I asked for a manager, but was refused on at first. the rep Richard finally stated he would get me a manager.
1 hour later a manager called me back:Terry Bartin of Coast to Coast Dealer Service states the I would have to pay $1000.00 to remove the transmission so that they can sent a person to the shop to see if the Syncro is the real issue. It is is NOT, they will cover the fixing of the tranny, but if it is, then I would have to pay the full cost to fix and replace the parts. He offered to fax me the terms of service again as I never received this part with my Welcome letter. NO WHERE in the terms do it state that it does not cover Syncro's. He states that they do not cover Wear and Tear. I explained again to Terry that the car only had 100, 100KM on it. He rebundeled stated that Syncros, can go any time.
I think that Coast to Coast Dealer Service should have been more specific as to part they do not cover. The used escape tactics to avoid to fix an issue. They offer a warrenty, but then told me that they would not cover a part of the Transmission.
I do not recommend this company and still looking into a Legal Action as their terms of what is covered is not specific and is broad in nature.
I requested that they give me back my money and I was told that they would not give me a Penny back, or even a percentage of the time that was not covered.
This company ripped me off, failed to resolve this matter and work in good ethics.