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Subway complaints 1101

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10:06 am EDT
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I purchased one 5$ foot long Subway sandwich and got charged on my debit card for two. The attendee at the Subway the next day said that I would have to bring in my bank statement and the original receipt before they would refund any money. I live in another town away from this Subway and feel that there has to be another way rather than use up gasoline or...

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4:07 pm EDT

Subway very unsatisfied, poor service

I was very unhappy with my sandwich from suubway. Unfortunately I opened it when I got home so was not away with any issues with the final product.

I ordered a veggie and had to fight to basically get any veggies on it. I asked for black olives and she put 5 on it, there were 4 thin strips of onion, and 3 tomatoe slices. They were out of cucumbers. I was about 2 inches in before I found any veggies on the sandwich, which I threw anyways because I asked for a little salt and pepper and she loaded it with just pepper!

I will definately not go back to the subway at the Holyoke Mall in Massachuetts!

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monstersquad
, US
Jan 24, 2013 9:16 pm EST

Did you not watch her put the salt and pepper on? You should have told them it was too much.

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12:43 pm EDT
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Subway overpriced for what you get

Food is way overpriced and not even that good. I ordered a 6" sub with a coke and a bag of chips and they charged me $8.50... Ridiculous! I can eat a full coarse meal at a much nicer restraunt for that price. Fast food is a rip off!

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AgainstRipOffs
Coral Springs, US
May 31, 2015 10:39 am EDT

THE SUBWAY RIPOFF - Funny how Subway advertised the $5 footlong sandwich which included ANY sub on the menu, but once allegations were made regarding the actual size of their footlongs measuring only 11 inches they modified their advertising to exclude this language, promised their subs would in fact measure 12 inches AND more importantly they increased the price of ALL their sandwiches! The bottom line here, the executives clearly knew making their sandwiches 1 inch short would save them an average of .40 cents per sandwich and when they were called on that fact is when they increased the sandwich to the 12 inches as promised but raised the price to ensure they didn't lose that .40 cents. In fact, they are actually making out better this way because they have given people that extra inch but is also charging them more than twice as much for it.

Another note here is the fact that Subway measures all the meats on their sandwiches. They claim this is to ensure sandwiches are made consistently but the reality is, based on reports from internal sources, they would become obsessed with the fact that they could save a penny here or a penny there by giving customers the absolute minimum - and that all adds up to money in their pocket and less food in your belly.

I absolutely LOVE the commercial from a competitor that shows their sandwich next to a subway sandwich where they use a vacuum cleaning to take off all the lettuce and other toppings, leaving just a few pieces of meat on the bun because it's absolutely true. After carefully analyzing the amount and type of meats they put on, you're actually paying for the bun and toppings -- because on average THEIR costs for the meat they put on each sandwich is about 35 cents ---- on a nearly $9 sandwich, so tell me that's not a rip off?

JKWilliams
JKWilliams
, US
May 15, 2015 3:01 pm EDT

$8.67 for all you can eat (senior) at Hometown Buffet before 4PM. The chicken is better than KFC...plus all those trimmin's.

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8:24 am EDT
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The Subway in Rochelle IL is one of the worst. Management that steals money, tells employees not to contact them because they are going to be doing so much drugs they wont be able to answer their phones. The management does not have a professional bone in her body. They pay less than minimum wage. Does not give their employees breaks at all even if they...

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12:50 pm EDT
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My boss and I wanted to use a "Free Sub" coupon that said "Get a regular 6-inch sub free when you buy a 6-inch sub of equal or greater price and a 21 oz. drink" My boss got a 6-inch turkey & bacon avocado on wheat bread. I got a 6-inch turkey & bacon avocado on flatbread. At the register we were told we could not use the coupon because my order had...

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1:13 pm EDT
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On July 17th at 19:00 hrs. My family and I walked into Subways at 118 W Stetson Ave. Hemet CA, 92543 for three sandwiches. One Italian Spicy Sub, one Tuna, and a Chicken Salad Sandwich. They said “we have no Chicken Salad” we then said how about Chicken teriyaki. David P. “employee” said we don’t have enough of that type of Chicken "Shredded". O.K. so we...

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7:59 am EDT
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My daughter was shorted for $20 hours of work on her pay check. She told her boss the Store Owner about it but he refused to do anything about it stating that they do not pay over time.

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6:08 pm EDT
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I have gone in frequently to the Circle K to make purchases for gas. I use to eat at the Subway there however have stopped. There are always several flies flying around the cut up vegetables and meat. I heard there is a fly zapper in the back however it is not doing the job. I once overheard 2 employees talking about having to throw food away due to the...

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12:19 pm EDT
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Subway would not accept a coupon that reads buy a sub and a 32 oz. drink and get another sub of equal or lesser price free> The coupon expires 8/31/10. It doesn't say anything on the coupon about being a participating party> They said they didn't have a key on their register to accept coupon! We don't have a problem with the prices of your product as you...

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8:45 am EDT

Subway when can we have climate controlled platforms

When can we have climate controlled platforms. Most other cities in the world do. I know the stations and routes are old but maybe we can divert some war money to improving our infrastructure.

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4:14 pm EDT
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Subway pickles

I am an avid Subway customer and probably visit the chain 2 to 3 times a week, which is why I was frustrated when I had to fight with the employee over some extra pickles.

I went into the store and got my regular sub. I only get five of the numerous vegetables on my sub. I asked for lots of pickles and the girl proceeded to give me three. I asked for more and she gave me two more. She asked what else I would like on my sub and I asked for more pickles and sub sauce.

She proceeded to begin a two minute long rant about why she could not give me any more pickles. She actually refused to give me more pickles on my sub.

It was ridiculous, what is the world coming to that you can't get a couple mislay pickles on your sub. I will definitely NOT be visiting that subway again, I'll go to Mr. Sub.

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Gravitytheseducer
Cambridge, CA
Jun 08, 2012 3:51 pm EDT

I know this is an old post but LMAO. Is this for real? I mean seriously, a complaint because you couldn't get more pickles on your sub! First of all how many damn pickles do you need on your sub? disgusting. Secondly, the employee was merely doing her job. If she was advised by her manager/supervisor that she can only give a customer X amount of pickles, then you just need to accept that and move on. I get the impression that you like to complain about a lot of things that are minor or insignificant, and that you are completely self-absorbed. If you choose to go to Mr. Sub then that's your loss. Subway is much better than Mr. Sub. I just think its hilarious you choose to boycott a place because of pickles. Get a life.

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MauiAL50
, US
Apr 25, 2012 6:01 am EDT

So you are angry because the employee refused to "mislay" some pickles for you? Really? You asked her to violate her employer's policy for you and she refused. I doubt seriously that they will miss you at that location.

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9:20 am EDT

Subway very rude manager at brannon crossing subway

Very rude manager at Brannon Crossing Subway in Nicholasville, KY. She kept insulting one of her employees last time I was in, calling her stupid. This lady is very rude and mean. I've seen many employees come and go because of her attitude. Please look into this lady. I knew who she was from her last job at a Shell in Lexington where she was let go while an investigation ensued about her stealing.

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Quinton Floyd
Monterey, US
Aug 10, 2011 3:14 pm EDT
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So why not write a letter to corporate headquarters? The one thing that is consistent on this site is people making it obvious that they are too stupid to handle issues with a company. Maybe posting here makes you feel better, but it does nothing to address the issue.

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9:22 pm EDT
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Subway mistreated

I was misteated when it was my turn to be served, the food was served terribly and the woman refused to serve me again, and the woman who served me refused to give me her name but I took track of the time and date, and here it is 06-24-10 9:25pm. When I returned so that she could serve me again better this time, she told me they were closed and refused to serve me.

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11:14 pm EDT
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Subway sandwich not made proper to eat

i went there so many times and even enjoyed my sandwich but once the owner changed the subway manager named Mr. Ajay...He is not a good manager as first, he dont know how to talk to the customer...he was very rude...insulted me...for telling him that he has not closed the sandwich properly and i was unable to eat the sandwich which he did not bothered to even close the sandwich, so i asked him to do so and he replied me...that he knows very well how to make the sandwich and i dont need to teach him...this was his reply and then he said if you want to make any complain he will give me the owner's number...he was a very bad guy with no sense how to talk to customers and instead he would make the business bad if der is a manger like him instead of doing goood or increasing the business...Worst Manager! I even recommend other people to avoid going to this subway ...

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doogaplex
Ann Arbor, US
May 20, 2012 3:09 pm EDT

Yea, sometimes if you get everything on your sub with extras, it's almost impossible to close the sub, you also trying to tell him how to do his job. I can see him getting angry.

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11:16 pm EDT
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Subway not as healthy as you think

"at subway ® sandwich shops, we take pride in serving you a variety of products from manufacturers of the highest quality." this is the statement on the above website. but take a look at the ingredients. here are examples: 9-grain wheat bread has high fructose corn syrup in it. sourdough bread has high fructose corn syrup in it.in the cold cut combo, the turkey bologna has "mechanically separated turkey. whereas on most organic foods you will recognize most (if not all) of the ingredients, check out these that are in subway items:

Propylene glycol (egg-omelet-patty)

Sodium erythorbate (turkey-ham)

Sodium diacetate (black forest ham)

Sodium tripolyphosphate (seafood sensation)

Artificial color (cheddar cheese)

Yellow #5 (banana peppers)

Red #40 and blue #1 (red wine viniagrette)

Does this really sound healthy?

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thursday next
Waterloo, US
Jul 27, 2010 8:14 pm EDT
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I love the way Subway brags about the low-fat chicken teriyaki. Sure it is low fat but it FULL of sugar(actually high fructose corn syrup) which is just as bad. When I worked at subway I didn't volunteer that information but when someone would ask me if the chicken teriyaki is healthy I would say no. And, no, I wasn't fired or even reprimanded for it.

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JerryS
, US
Jun 09, 2010 11:47 pm EDT
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Many of those are just preservatives or coloring. It is ignorant to think that something with a chemical name is BAD for you. For instance, chemically, water is called "dihydrogen oxide". Get yourself some education.

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3:25 pm EDT
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Subway don't play employees for time worked.

My daughters first job was at the Trenton Subway. She was a very dedicated employee. She was not old enough to drive at the time so I would take her and pick her up . I would watch all of the teens punch out on the time clock at 9pm as they were told to and then they had to START cleaning the place up. They were required to work until 11 pm, under the supervision of the owner and managers. I asked my daughter about this but she told me not to question them because she was afraid and scared of the owner and what he might do. He has fired a few employees for questioning it. I did call the state of wisconsin workers rights dept. but without more than one or two complaints there is nothing they could do about it. All of the kids are to afraid to file a complaint. My daughter did quit there, and has found a much better job.
What kind of experience is this for our children to have when they are at their very first job.
Stay away from that subway, and maybe he will finally be put out of business.

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ALLEN WILSON
, US
Jun 11, 2014 1:14 pm EDT

THE SUBWAY ON MONROE STREET IS VERY UNPROFESSIONAL.THERESSA IS THE MANAGER OF SUBAY ON MONROE STREET IN JACKSONVILLE FLORIDA.SHE DOESNT KNOW ANYTHING ABOUT MANAGEMENT.SHE DOESNT HELP OTHER WORKERS, SHE LEAVES WITHOUT MAKING SURE THE STORES OK.SHE MADE EMPLOYEE MARTHA COME TO WORK IN A SLING KNOWING THAT SHE CANT WORK WITH ONE ARM AND RISK HER GETTING HURT ON THE JOB.OTHER EMPLEE LATASHA COMPLAINS ABOUT HOW SHES ONLY DOING HER JOB AND NOT HELPING OTHERS.SHE ALSO COMPLAINS ABOUT SHE CANT WAIT TO GO TO HER OWN STORE.THEY ARE GIVING HOMELESS PEOPLE FREE FOOD AND DRINKS.THE STORE IS DIRTY AND UNSANITARY TO PUBLIC BECAUSE OF THE HOMELESS PEOPLE THAT HANGS OUT BY PARK.CUSTOMERS ARE SCARED TO ORDER BECAUSE OF HOMELESS PEOPLE BEGGIN FOR FOOD AND MONEY.

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Neecie1
West Bend, US
Jan 14, 2012 6:40 pm EST
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Two of my daughters work at this Subway now. While they are now getting paid for the hours to clean up, they are consistently being paid late. Yesterday was payday, when the checks never showed up someone called him and he claimed that it wasn't payday week. Well, it IS payday week. Once he realized it was, or decided to stop playing dumb... he said the checks would be in by 10am Saturday. At noon, still no checks! At 12:15 someone called to say they were in. And this is a GOOD week. Some weeks they don't get paid until the next work week. I've just filed a complaint with the state labor board, and my daughter has contacted Subway corporate. I'm not going to give up or sit around and let this happen. Next stop, the local news stations!

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non subway artist
Iron Mountain, US
Mar 02, 2011 2:04 pm EST

I worked at Iron Mountain, Mi Mi subway and I have the same problems, they tell us to "hurry up" all the time, and we have to be out no later than 10:30 pm when we close up at 10 pm and 9pm on Sunday so that gives us a 1/2 hour to close the store ect.. If it was busy we don't get out of there on time and they ask us why it took so long to close when the production/sales wasn't busy. We have a list of stuff to do and extra cleaning list sometimes deck scrubbing, or the monthy cleaning ect.. I have talked to managers about not getting everything done on time they tell us to leave a note for opener ect..then the next time you work you get a wright up for not getting it done, I was even told by a manager that she works off the clock after 10:30 to get stuff done, I WILL NOT WORK OFF THE CLOCK FOR FREE!

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overworked under payed
, US
Jan 17, 2011 6:51 am EST

I have worked there for a while .You clock out and finish or they cut your hours. The close list is Insanely long. The only times Ive gotten done on time I had zero costomers.Have you ever gone into a Subway after 9 and been treated coldly . Well your money to Subway means I might be there another 1/2 hour off the clock. Produtivity means if the shift before me hasnt sold enough Im working alone .Wether I sell 7 or 70 sandwichs Ihave to clock out by 10:30. Twice Ive been there till 3 am. To get a 40 hour check I actually work 60.If you say anything its your fault your not fast enough .I heard my boss talk to his GM about it .He said other stores get it done .No other stores are doing the same thing to there workers. Jobs are hard to come by right now and they know it not enought people are willing to risk their jobs to change anything.

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depla
Kalamazoo, US
Nov 13, 2010 4:17 pm EST

subway at 9 th street they r very rude

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Laurie KNox
Knoxville, US
Jun 28, 2010 6:15 pm EDT

The same thing is happening to my son at a Subway restaurant in Knoxville TN: He's been working there one week and has worked "closing" three times. Each time he's worked until 11:30 or midnight, but the manager has told him to clock out at 10:30. That can't be legal, and it has definitely tarnished the Subway brand in my view.

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Elizabeth449402
, US
Jun 09, 2010 4:55 pm EDT

pfft I wouldn't give up after one phone call. You definitely need to file a written complaint with your state's labor board. Some day, another employee might get fed up and report them but find themselves in the same situation (not enough complaints to investigate).

I would also call Subway's corporate office as well and let them know what you are doing. Even though your daughter worked for an independent owner, they might be willing to intervene in order to prevent any negative backlash against their brand name's image that might come if legal action is taken. The number is [protected]

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12:17 pm EDT
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The manager sells and uses cocaine. As an ex-employee i was promised a raise and never recieved one. i was also treated as a nuisance for asking why it wasn't recieved. I find it very unprofessional for a manager to snort amphetamines something must be done.

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12:46 pm EDT
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Subway discrimination

dear sir.madam my frend and i use subway fast food restrent on wodlands road glasgowwe have been discriminated against by a worker there she has made my frends health suffer as he suffers from mental health problems the female worker makese un necesary remarks to martin and makese inuendouse towards him she sits on her seat and starese him out martin made a request that she speak to him in english as he did not understand urdoo she then throw him out without a legal reason plese help buliying done by staff at subway woodlands road thank you allan

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ginty19
Glasgow, GB
Jun 14, 2010 2:30 am EDT

i too have found the staff at subway on woodlands road to be rude

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2:13 pm EDT

Subway bad customer service

Went to Subway presented a coupon for a free breakfast sub at Calgary, Alberta location and was told to use it next time. When asked for a manager i was told that the manager (Jay) was in a dance class and nothing could be done.

Called Subway to put my complain and they did nothing. I was told that subway can refuse there own coupon.

I was also denied a cookie when I presented them with Subways own cookie coupon that i got with my drink during a subway drink promo.

My complaint was sent Jan 18, 2010. I am still waiting.

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yeseniadiaz
The Dalles, US
Oct 30, 2011 7:21 am EDT

All I have to say is that I was rudely treated from the start, the worker even snapped at me (the customer) and stupid me instead of saying something, I held it in and cried when I got outside, there was even a family that stared at the worker for treating me so badly, I am very mad, I even posted my discontent on Facebook so all my friends know the bad customer service

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sara
burnsville, US
Aug 19, 2010 9:15 pm EDT

There must be something more to the story.. like you not reading the conditions to the coupons.

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3:18 pm EDT
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Subway ingredients

Subway's slogan "Eat Fresh" is far from that.
High Fructose Corn Syrup in the bread. How fresh is that. That's processed junk that does nothing but make us eat more and get fatter. We don't want you HFC's Subway, so ditch the evil nasty ingredient once and for all.
If there are HFC's in the bread, there is reason to suspect that there is nitrates and hormones in the lunch meat too. How about the fresh vegetables? Probably have pesticides on them...all of them. And is it possible that there is hydrogenated oils in the cheeses and dressings and hormones in the milk? They snuck that HFC crap in under our noses so anything is possible.
Try organic everything guys. This way we know we are getting only the freshest ingredients possible.

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subway emp
alixandria, CA
Nov 23, 2010 12:22 am EST

looks like you have way to much time on your hands and are looking to complane! if you dont like it dont go. if you go then shut up and eat your god dam food!

About Subway

Screenshot Subway
Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Mixed Experiences at Subway was posted on Mar 31, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1140 reviews. Subway has resolved 151 complaints.
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  1. Subway contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
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    Europe
    +61 732 530 201
    +61 732 530 201
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    Australia
    +65 62 272 557
    +65 62 272 557
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    Asia
    +961 19 996 63
    +961 19 996 63
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    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
Subway Category
Subway is related to the Fast Food Chains category.

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