The complaint has been investigated and
resolved to the customer's satisfaction
Suburban PropaneFailure to provide service


Suburban Propane charged a tank rental fee for propane tanks, which was not in the contract. When I complained they reduced the fee by half. I paid it for fear they would take the tanks out, leaving me with no heat.

When I sold the property, I notified them to take a reading on the volume of propane in the tanks and make arrangements to retrieve them. They failed to do this and the new owner used 40-50 gals of my propane before Suburban removed the tanks. This was after repeated phone calls to Suburban to take care of the matter.

When they finally removed the tanks, not only was 40-50 gals used up, Suburban Propane had the audacity to charge me a $60.00 closing fee, in addition to what I had lost to the new owner.

I would not use this company for any reason in the future and urge anyone else to avoid them.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.