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Oklahoma Natural Gas Customer Service Phone, Email, Contacts

Oklahoma Natural Gas
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1.6 44 Reviews

Oklahoma Natural Gas Complaints Summary

6 Resolved
38 Unresolved
Our verdict: With Oklahoma Natural Gas's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:27 pm EDT
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Oklahoma Natural Gas Gas turned off several times

Oklahoma natural gas is the worst company in Oklahoma. My mom just had open heart surgery and hip surgery and got behind and she has stuff saying for health to not turn her off . They never cared at all they just want there money they don't care if you're old and have paid them your whole life. She paid at they will not hook her up . They lie daily to there consumer and they find fun in turning off old ladies that can't eat cook or take a shower. If they cared they would give you 24 hr notice they don't, give better PR try to would with people they don't they can but choose not because they are a cruel and 🙈 company run by selfish self-centered freaks ! I hope they all go straight to hell.

Desired outcome: Turn my 76 year old mother gas on and act like you care ! Stop enjoying turning people off tourturing then.

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6:41 pm EDT

Oklahoma Natural Gas Lawsuit and public awareness. News 9 may take my story. We'll see

I live at 8312 nw 163rd terr Edmond OK 73013. It's a new house I moved in and had gas utilities set up through one April 21st. My bank records so I put 250 on the account originally. I never received a bill... not once. I never got any notifications from them. They had removed my account and put it back in the landlords although he swears he didn't do it. I actually put an additional 500 on my account on June 8th. They still shut it off and I just did that to make sure I was in the clear. By bank records sow all my payments. They claim they see it but refuse to tell me where the money went and if theyll fix it. They shut my services off last Friday. Here it is Monday and they still won't turn it on because I lost my temper with their customer service over their complete lack of accountability or communication. They said I'd have to sign something and until then I'm blacklisted. For their mistake. I'm currently looking for a lawyer who will help. Ong has a monopoly on services and even after crediting 800$ to my account since April with no billing they refuse to admit they did anything wrong and are trying to act like I'm in the wrong. Me and my children haven't been able to do laundry or shower or cook for 4 days now. And it may be another week or two before they'll get me the letter to sign to reinstate service. They're trying to get me to sign something that will tie my hands from their loss of my payment. My bank will probably follow up legally. If I can find the right attorney I'm will sue. This is completely immoral and out of reason. They have nobody to answer to, if I don't like it there is absolutely no alternative. It's not right at all

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12:43 pm EDT
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Oklahoma Natural Gas Gas bill

I have consistenly paid my ONG bill. In the last 3 months, I have been billed double + because you are saying you never received my check (that was sent with a copy of your bill in YOUR envelope. All checks have cleared my bank and I have sent you a copy from my bank statements for two of them. I talked to someone there and she said you would look into it; however I have not heard anything back and noticed that my last payment has cleared my bank as well. I have emailed you and no response.

Desired outcome: Recognize my checks and adjust my bills accordingly.

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1:01 pm EST

Oklahoma Natural Gas Policies and technicians

🐝 Violation of my constitutional rights!
Two unprofessional trespassed in my backyard to check why I was “using less gas.”

They asked me inappropriate questions about why I had been eating out lately more than cooking. The woman who took my complaint over the phone said you all check on meters to make sure people aren’t tampering with gas. Unconstitutional!

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Update by McKenzie McCallister
Jan 25, 2023 1:04 pm EST

I’m moving! If you all must know. This company invades privacy anyway so if you know anyone who wants to buy my house, Ya’ll just come trespass on by again/

Some people get shot for that around here because guns are legal. I’m deeply offended but i hope you all have a blessed day and I will not be using your company again.

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Update by McKenzie McCallister
Jan 25, 2023 1:02 pm EST

Would you all like it if i went in your yard to check how much you had been eating lately?

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2:14 pm EST
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Oklahoma Natural Gas Rate differences for 2 side by side spaces in same shopping center.

The business are located at 8005 Nw 23rd and 8009 Nw23rd, Oklahoma city. I am being charged $35.92 base for 8005, the larger space and $102.98 base for 8009. I have called on 2 seperate occasions trying to get a explanation for the difference. The first time, I was told that was just how the spaces were calculated based on past usuage. I called today and now I am being told it is based on the meter, I am being charged 2 different rate plans and that is just how it was set up for each space. I have spoken to my landlord who had previously been paying for the services for both locations prior to my moving in. both spaces had been empty for quite some time. He said he did not understand either and had never had that issue when he was paying the bill for the spaces. The Winter Recovery fee is also higher for 8009 $50.17 each month, as 8005 is only being charged $12.64 per month. Why would this fee not be a set amount? why again is 8009 so much higher than 8005? Why is there a different rate plan for the spaces as they were empty prior to for the same length and previous service was taken care of by the landlord? I can not get anyone to explain to me why this difference exists, I was simply told today that is how it is and that is how each location has been established in ONG's billing system. Why is there 2 seperate rate plans for 8005 and 8009, when they were empty same length of time, have the exact same meters, and the required deposits were the exact same amount.

Desired outcome: I would like a complete explanation as to why the rates based on the meters is so different when both spaces have the same meter. I would like to see an adjustment to the meter based rate plans for both spaces.

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11:08 pm EST
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Oklahoma Natural Gas Rebate

I am new to Oklahoma. I purchased a home. Oklahoma Natural Gas replaced the gas line from the Street to the house. After completed I replaced the electric stove with a gas stove. I sent in the rebate form and receipt. I have followed up monthly since July 2022. I have been told my rebate form was received and will be reviewed.

I continue to receive monthly bills, but no rebate reimbursement. I would have been happy with a credit to my bill. But nothing.

Stephanie McKinney

516 W Oak

Enid, OK 73701

Desired outcome: Reimburse my rebate or provide me with information on what my rebate was missing.

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Catch55
Tishomingo, US
Dec 18, 2022 12:42 am EST
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Gas bill has been around $45 per month all year and now December’s bill is $72. That is $30 dollars more. I haven’t used my heating more, so what’s changing. What will it be if I decide to use heating when the temperature high outside will be 20 degrees! Or 8 degrees at night? I don’t qualify for assistance, live in a one bedroom apartment. I’m paying for everyone else’s gas bill I guess. This is bull 💩

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5:25 pm EDT

Oklahoma Natural Gas Gas service

OGN says they cant accurately estimate our bill sends out workers on September 9th crawlspace entered and then closed up approximately 11am-1pm.

October 10th they spray paint our yard and have determined the meter needs to be put on the house informing us they will be back tomorrow

October 11th yard is dug up old meter ripped out. late night call to get gas turned off because of absent and then flare ups on stove.

October 12th yard is put back together piped to house, hole filled in, 2200 hours cant find the plug or the valve to turn gas on says he will call OGN/B&H construction back out to get gas turned on tomorrow

October 13th third day no gas; OGN comes out says it is on B&H construction their contractor to turn on gas and then they would come back out. call OGN and B&H construction plan on coming out tomorrow 11/14/22

Ongoing sick kiddo cant take a bath and cant cook soup for him

Desired outcome: just turn the gas on before the cold weather comes and my family freezes. An apology and expedited intervention and collaboration with B&H would be appreciated.

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1:33 pm EDT
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Oklahoma Natural Gas Gas Bill Account #[protected]

I moved to my home on July 22, 2022 and open my account with Oklahoma natural gas on July 26, 2022. Some lady waived my $100.00 deposit but didn't tell me what type of plan I had. Since then, I have to pay bills in the amount of $185.99 and $145.99. The deposit wasn't waived. On both bills, it states that I have a credit of $200.91 and $120.47 which hasn't been applied to this month's bill of $185.99.

Simply stated, I am not on any type of plan because it takes 6 to 12 months to be on such a plan for a new customer. The only thing I am on is a warranty for the gas line of $12.95 per month. I called and spoke with a representative today 10/6/2022 that I only want to pay for what I used. The representative that I spoke to on July 26th did not state the facts concerning payment plans or if any at all. My bill for this month is supposed to be $42.56. This is rogue bill paying of $145.99. and I am asking for any overpayment of bills back.

Desired outcome: I would like a response and my refund credit sent back to me as soon as possible

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11:44 pm EDT

Oklahoma Natural Gas Moved gas meter

I’ve been dealing with ONG’s customer service dept. For 6 months. I had a gas leak and ONG move meter next to my house. They nicked a waterline. But covered it up anyway. 3 weeks later I had 8 to 10” of water under my. They fixed the leak & drained the water. Said no other problem.

6 months later I still have sticking doors, collapsed and dried mud in ductwork. I sent pictures of all this to them. All I’ve got are promises that their claims dept. will get involved. Got nothing. Now customer service is saying it their subcontractors problem. The subcontractor “Blue Fox Construction” had a third party restoration company come today. With instructions to check for moisture under the house. I asked if he was going to check sticking doors, collapsed ductwork, air quality and ruts in my yard?

I was told no. All he was told to do was to check for moisture under my house. I suggested he contact him is boss to clarify that. He sat in his truck for ten minutes. Then backed out of my driveway. Without saying a word to me.

All they needed to do was ventilate with fans to dry the mud and clean the ductwork. Since they felled to do it right. I have a much bigger problem.

Desired outcome: I want all the damage repaired. I’ve suffered I’ve even threatened by one of your contractor supervisors.

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10:32 am EDT

Oklahoma Natural Gas suspicious criminal billing

ONG attempted to bill me over $800 soon after I moved into my home and, of course, then had to retract. Then, I paid the outrageous sum of over $400 last month during the hottest part of the summer and, now, ONG is attempting to bill me another amount of over $400, after I purposefully stopped using any gas this past month, except for what was absolutely necessary.

I realize the company needs the funds for all the work performed recently, while breaking my sidewalk with their equipment, but I'm contacting the corporation commission, nonetheless. There needs to be an investigation.

Desired outcome: My sidewalk repaired and my bill reduced before winter. I'm not using this much gas. Being a disabled veteran, I'm on fixed income and I worry about the amount the company will charge me this winter.

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6:25 pm EDT

Oklahoma Natural Gas Disconnect of service

My gas service was disconnected today. ONG comes into the yard and disconnects service. They do not attempt to contact anyone to let us know. I have not received any communication from ONG in the form of email or phohne call. I understand my bill was late. I have applied for assitance with the state multiple times. I am on food assistance but I didnt even get a response. I had assumed it was paid or on hold pending review.

Due to the struggles with food and our desire to mitigate the impact on our fellow tax payers we have planted a garden to grow our own vegtabels. When the technician came in to disconnect our service they trampled many of our

vegtables. It was not necessary and could have easily been stepped over but no.

After I realized the service was disconnected I attempted to call and make payment arrangments but was unsuccessful at getting through to anyone. I then paid the bill in full as was required for reactivantion. When I attempted to call back to have the service reactivated I was unable to get through until approximatley 4:30pm. When I made contact I was rudely informed that they would not reconnect my service until I scheduled an appointment and got on the list. They didnt schedule an appiontment to come and disconnect my service or knock on the door and give me an opportunity to prevent disconnect. I tried to explain that I have 6 people in this house ranging from small children to my 80 year old grandfather that needs hot water to care for his personal car issues if you get my meaning. We need to bath and cook meals adn cannot go all weekend without gas. Again, we were rudely informed I had no options but to take the appointment on Monday or take nothing at all.

It is also unreasonable to disconnect people on Fridays without warning or first given an opportunity to make arrangements if you cannot restore service same day. There simply is no compassion left in this world.

Desired outcome: service restored, apology. Pollicy change regarding customer treatment. No Friday disconnects. Same day restoration. Compensation for destroyed vegtable garden.

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9:52 am EDT

Oklahoma Natural Gas Natural gas, communication and customer service

I had my gas cut off on a Friday morning. I received no notice, no letter, no phone call, no message and no email. I am paperless, and when I called customer service, was thanked for being paperless. Then told that a letter was sent out to let me know that service was to be disconnected. A letter I never received. I let the customer service agent know I have 2 small children in the home, she let me know there was nothing ONG can do until Monday at some point due to having no appointment slots. I had to ask for a supervisor, who, after waiting 5 minutes, was not available but was promised they would call back same day. I'm not sure what the purpose of paperless is when they still "send letters" that one may or may not get. Why not send an email? It's what I've requested... I did get a 24-hour cut off notice on Thursday afternoon and paid the bill in full within the hour. At that point, I still had hot water. In conclusion, I have 2 children who cannot bathe, a new deposit of $160, a connection fee of $50 and have to go the weekend with no hot water. I am no longer paperless. Thanks ONG. I pray there is another company that puts you out of business.

Desired outcome: I would like my hot water turned on immediately.

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8:14 am EDT

Oklahoma Natural Gas Driver of the company truck 68250

The driver of the company truck number 68250 decided he wanted to cut me off in a brand new vehicle then follow me to the store and exchange words. If these are the type of people you have driving for your company. Your about to lose alot of customers. He made a fool of himself and your company by cutting me off and proceeding to raise his voice at me while at a public gas station. His last name he said was Deer.

Desired outcome: Either removed him from being able to drive a truck or have him retake his driving test. And teaching him some respect for the consumer wouldn't hurt either.

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6:21 pm EDT

Oklahoma Natural Gas Home Warranty Protection Plans

I am writing this complaint to inform Oklahoma Natural Gas customers that they need to be aware of this so-called plan:

In November 2021, I received information in my O.N.G. bill concerning "Home Warranty Protection Plans" that covered my Oklahoma City sewer line, O.N.G. line and OG&E lines. Thought this was a good idea and that it was proudly promoted by a "Christopher P. Sighinolfi", Vice President, of ONE Gas which is said to be a division of O.N.G., I figured that the company had been thoroughly vetted by ONG so should be safe. I called the given telephone number to find out more, sounded good so I signed up. I was told the extra monthly fees would be added to my monthly bill, so OK.

In February 2022 I had plumbing issues; my line had separated from the main city line...long story short, I called this warranty where I now found out there were problems: I was informed that the company did not have any contractors to work Oklahoma as the promotion stated; "A local insured contractor will arrive promptly", NOT TRUE... I was told that I would have to find my own. So I did. I was then also reminded that since I was covered up to $25,500.00 per year for sewer (as was told to me when I signed up), I would be reimbursed. The next stipulation was that I had to get each step pre-approved before work could be done which involve the use of a camera by the plumber with statements of cost for the camera use and the actual work to be done, then paid statements showing that I paid everything and pictures had to be sent in to the company, aannnddd I had to pay for everything up front before I could get any reimbursements, (which, in my opinion, to me kind of defeats the purpose of having a warranty company), and then hear that reimbursements takes 6 weeks! and I won't go into all the stalling/issues I had with them: i.e. after 5 days I called to check on the status only to find out that the email number they gave in the paperwork that I had to fill out and return with statement and pictures was a non working number! "oops sorry" so they gave me another email and the six weeks of hurry-up-and-wait, had to restart. You cannot talk to the "claims" department only to the person who answers the phone and he/she can't tell you much. They have to email the claims department to find out what is happening, everything is always "in review", whatever that means. It's a long drawn out irritating process.

It's now April and I have yet to get the thousands of dollars back that I had to come up with.

Buyer beware

Desired outcome: It should not take 6 weeks to get a reimbursement, I should have gotten my money back at least by 10 days. I feel that this was false advertising, subterfuge, and that I have been scammed.

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1:08 pm EST
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Oklahoma Natural Gas Gas mistakenly shut off

People in rent house moved and ONG shut off my gas by mistake. I woke up to a cold house and had to miss work waiting on them to come turn my gas back on. Seems to me ONG owes me a credit on my bill.

Desired outcome: I want a credit on my bill. They charge me for turning it off, I should be able to do the same.

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3:06 am EST
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Oklahoma Natural Gas Okla national gas

Had an appointment today...they said between 8am-5pm...its 6:15pm... nothing or no one yet...How is our family in our new home supposed to stay warm or cook or bathe? If I was late or didnt show, they would charge me...can I charge them? Not a happy new customer.

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2:10 pm EST

Oklahoma Natural Gas Gas line smell

I live in pine creek estates at 19724 E Pine St. Catoosa, OK 74015. Recently a contractor came out and dug out vines, etc around a sewer line and said he cleaned out around the gas line. This location is down from the office around the mailboxes. I went to check my mail and smelled gas coming from around this location, please check as I do not a meter to see how much is leaking. I and others do smoke around the mailboxes and this may cause a lot of damage around multiple mobile homes in the area. A couple of residents has smelled gas around the area. Thank you

Desired outcome: inspect detect and fix

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8:40 pm EST

Oklahoma Natural Gas Turning on gas for heat

We are freezing. ONG was scheduled to turn our gas on between 8a and 5p today. We followed instructions and left the house unlocked. I checked the house on my lunch hour and noticed it had not been turned on. By this time it's 24 degrees out side. I called and was told ONG did come but didn't perform services because there was a paint can in the house... ITS 21 DEGREES. I asked to speak with a manager; was put on hold so long their call center would be closed when I called back with my fiancé (who set up the appointment). NOW not only do we not have heat in very dangerous temperatures but we also don't have an appointment for gas tomorrow. IS THIS HOW YOU TREAT PEOPlE? These are dangerous temperatures and we have a paid account; already loyal customers. We followed YOUR instructions and this is how you treat us. If this is not resolved I'm calling channel 2 and then I'm getting a lawyer.

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12:07 pm EST

Oklahoma Natural Gas Without heat for 3 days - rather collect money than service customers

2/9/21 - Recently moved into a house in Edmond, OK and was not able to finish setup for new services online due to errors the website would not explain; account was created but could not start services until I took time out of a working day to call as they are only open M-F the same times regular people work and do not have time to waste our time for them. Gas was shut off 2/8/21 and an attempt to start services online failed after coming home from work while the outside temperature was 22 degrees and my house at 50 degrees. I called the emergency line around 9PM as it's inhumane especially during COVID to shut gas off at a residence during what will be the coldest week of the year. I was then told to wait until morning to call and that it was likely a deposit issue that was required. I'm forced to scramble looking for space heaters for the night, during COVID, around the city, of which every Walmart and store in the city is out of in preparation of the week of ice and cold weather. Next morning, I call at 8:30AM - 2/9/21 to speak to customer service to setup service. I am then told a was charged for 5 months of service prior in a previous residence 6 years ago that was deemed inoperable for gas at the time, where I had never once even used any gas but was still being charged the Rate B (double the Rate A service rate) service charge the entire time. I let them know I would dispute the charges where I was greeted with "You will then need to wait for the dispute to clear before we can provide services which typically takes 3 days." So, they are willing to allow my pipes to freeze and burst, my house to continue to be in the 40 degree range, my animals and myself who now has to stay in the house to work to continue to freeze because they would rather collect on $150 from 6 years ago than setup services to a house I just bought, I clearly am not a liability of paying bills unless I never use any gas whatsoever which was the case before. I went ahead and said fine I will pay all past due and deposits if it means getting service. I was then transferred to their third party billing vendor where I spent the next hour and a half speaking to 7 different billing reps after their automated system would not properly function to accept my card number input the first time, then expiration date, then zip, then it hung up... all of which each error would send me back in queue to talk to a billing rep to repeat the process all over again. Once I finally finished that I had to then call ONG again for the 4th time today after my account number was not being validated through their automated system. After speaking with the 5th customer service agent of ONG, I was then finally able to have a service order created for service. But that's still not it, because it took over an hour and a half now being 10AM to just simply give them money after calling multiple times last night and this morning stating "I AM FREEZING COLD AND I NEED GAS TO HEAT ANYTHING IN MY HOUSE." they tell me that because it is so late now all their service trucks are out for the day and they will not be able to service my house until tomorrow 2/10/21 from 8AM-12PM. After numerous attempts to reason with them that I started my call process at 8:30AM this morning AND considering we are going to be seeing -6 degrees as a low this week I simply cannot wait as it's now 45 degrees in my house and I am huddled around the only propane heater I could get in the city last night chugging bottle after bottle to keep warm. I am appalled, I did not like ONG 6 years ago for their scam of a service charges when no gas was even being piped to my house I rented before and I especially do not like them now as I will have had to wait 3 days during the coldest week of the year before they will turn my gas back on. Because of an undisclosed deposit and collection from 6 years ago that I've now spent 2 hours of my working time to pay in order to have them simply relight pilot lights that take 10 minutes total to do. ONG would rather collect money from people who are freezing in their house during the coldest week in Oklahoma in the last 2 years, again during COVID so I'm forced to go out into the stores to buy propane and heaters, to then say you're too late calling in after speaking to a total of 9 people in 2 hours of my working time just to get a service order that they will not fulfill until tomorrow after already waiting 2 days, now making it 3 days without heat. A minimum monthly service charge when no gas is ever being piped to the house should be illegal as no services were actually ever rendered 6 years ago. I had paid a deposit and service fee to for the technician to come out to tell me he was shutting the gas off and not to use any of the appliances that did require gas, but yet I was still charged the highest rate plan for 5 months using no gas. Now, after over a week trying to setup services online and 2 hours to 9 people on the phone I will still have to wait a total of 3 days in 10-20 degree weather before someone comes out for 10 minutes to turn gas on.

Desired outcome: Full refund of the Rate B service charges of 5 months that were not picked by customer but company for more profit.

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10:14 am EST

Oklahoma Natural Gas Employee driver

I was traveling this morning (02/03/2021) at approximately 8:15 - 8:30 am on the BA. Expressway heading east of downtown, when I encountered a n ONG company driver. The driver was in a white four door compact vehicle with the ONG logo and a yellow triangle on the rear of the vehicle, stating "drive safe". This employee conducted himself in an erratic and belligerent manner by brake checking other drivers, changing lanes randomly and carelessly. His speed fluctuated from extremely slow to dangerously fast. He appeared to be under the influence of an illegal substance of some sort or just irrational in general. I feared for the safety of myself and other drivers on the road. He reflected ONG in an unprofessional and negative light to the public today. I am very concerned for the safety of our community based on my observations this morning. I did call your Customer Service Department as soon as I arrived at home to report the employee's conduct and was assured by the representative that this issue would be escalated to management and the driver's direct supervisor. Thank you ONG for keeping us safe and all the work and effort to serve our community. The driver definitely did not display the positive impact you have on your customers and general public.

Desired outcome: Reprimand of employee, drug testing, termination of current position. The employee is a safety hazard to the public.

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Daryl Bookout
Depew, US
Feb 07, 2023 2:55 pm EST
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I was at Ziggy’s filling station. A ONG truck 61334 was in between two sets of pumps blocking people from fueling.

The truck was left there unattended and no Cones around the truck.

Employee was eating lunch.

Need to chat with employee and try to set better community service.

Daryl Bookout

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