Suave review: Suave whipped mousse

Case #: [protected]

Was suppose to be getting a coupon for replacement. I have not received anything yet.

Dear Michelle,

Thanks for reaching out to us and we apologize for the experience that you reported.

This is very unusual, given that containers are inspected throughout the manufacturing and filling processes. Packaging staff designs containers to provide easy and convenient usage. Various causes can be related to this issue, including the possibility that a tube may be disconnected or an air bubble may have formed during the filling process.

We’d like for you to give us another chance, so we’ll be sending you a complimentary replacement coupon via US Mail. You should receive this coupon in 7-10 business days. In the meantime, please reply to this email with the following information so that we’ll be able to notify our Quality team with all the details, as this will enable us to improve our products:

- Your telephone number (daytime, evening, cell, etc.)

- The store address where the product was purchased

Thanks again and we look forward to hearing back from you!

Sincerely,

Suave Consumer Services