L'ange Hair
reviews and complaints

Purchased a set of curling tools in April this year. After receiving and using for the first time, an appliance has not worked since. I notified a representative via chat as soon as I discovered a faulty product. Since June, I had been in contact with multiple people that have lied about shipping a new curler with fake tracking information. The last person decided to tell me that I can not receive a refund after giving me another fake order number, as it is outside of 90 days even though I have exhausted all the options and have absolutely been in touch within 90 days! Still no solution!

No replies either.

What a scam!

I placed an order on April 8th. It is now 8pm on April 23rd. I received an email stating that my order was placed, it gave me an order number and then I haven't heard anything since. I have been on the site to look up my order, several times.. and nothing. No tracking, no update on the status, no "we're sorry for the delay due to the pandemic", NOTHING. I have emailed them twice now, over the course of 15 days. Their reply email says to give them 2-5 days to reply. I gave them 5 days (today is day 5) to reply- and still no word, so I emailed them again today. The money was taken out of my account as soon as I received the email that my order was placed/with the order number and it also changed on the site that it would no longer allow me to cancel the order because payment was already made. Now, I know there is a lot going on. Things are hard to keep up with right now, with orders. But I do not consider it to be okay that you take someone's money for a purchase and 15 days later, no shipment has arrived, no updates, no tracking info, and no response from customer service. NOT HAPPY! Deserves NO STARS!

I placed multiple orders with lange, totaling over 400 dollars. I first noticed I was missing my star dust dry shampoo but then turned on my le duo the first time and the internal fans would not work. I sent a clear video of the issue to lange customer service and was told I needed a replacement. Great!- or so I thought. The customer service has been horrible. I was told I needed to cut the cord on the appliance and send them a picture. At first I couldn't get my scissors to cut threw the cord it was just cutting the rubber coating. Finally, my husband got it, I sent the picture and disposed of the now completely ruined product to only be told by customer service that since it wasn't cut at the base that they wont issue me a replacement of either product. I cannot believe that after spending hundreds of dollars and sending not only 1 piece of evidence but 2 that this is how I'm being treated. I'm now without a straightner and obviously won't be getting a replacement. Lange has lost a customer most definitely and I will not be recommending them to anyone in the future. That was my first and last time ordering from this company.

I have been trying to reach the Customer Service department for several days via phone, email and chat t no avail. The live chat displays that someone will be with you shortly yet no one responded... after more than 2 hours I gave up.

I have been trying to get a real status update on an order that was placed 7 days ago. The carrier information provided indicated that they are still waiting on the product. I'm beginning to wonder if this company is about to go under given that there is no one manning the customer service department. If there were there would be a way to contact them.

The phone number is not listed on the website - I had to come to the Complaintsboard.com to find a contact number. When I called that number no one answered - a recording was left with no way to get to a live person. Leaving a message proves ineffective, sending emails is ineffective and the chat is a joke.

I want my product that was ordered a week ago. I would appreciate a response from the company with an actual delivery date. I would hope that they would address the seriousness of the poor customer care. It's a really good way to go out of business - especially when reviews are accessible online.

Please provide me with the information I've been looking for over the past several days.

After seeing all the reviews and videos throughout Facebook, I thought I would try L'ange hair tools and products. There was many more positive reviews than negative. I first ordered the Lereve hair straightener. It was nothing special...personally my 10 year old plus chi does better. I also ordered several products including the violent intense shampoo, borage oil shampoo and marula oil conditioner, rehab masque, alligator clips, dream creme, sorbet, marula hydrating oil mist and thermal magique spray. My hair has never been dryer in less than two weeks. It feels horrible. My hair has been more frizzy and major humidity issues which the products claim to help. I truly wanted to find what would work for my hair and which products may be causing the problems so I started daily eliminating certain ones. No matter what I use, it's a negative result. So, I looked online for the return policy and I see they only return tools. I find it poor customer service to not honor the quality of your products. How can one company have such high ratings that are REAL with products like this? I know I am not the few customers who have had this concern. Oh a positive side, the alligator clips were not a waste. They are good. I wish this company would return my products back because in my opinion, it's false advertisement.

This review is purely for customer service responses or rather lack thereof. I actually really enjoy the products from L'ange but this current situation is really deterring me from future business. I placed an order for 3 hair care products on April 17th. I received my shipment 11 days later on April 28th. upon opening the package 1 out of the 3 products was incorrect. I ordered the keratin treatment spray and instead was sent the "Thick it" cream which I have absolutely no use for. I immediately replied to the customer service link with my order number and description of what I had received versus what I paid for. I received an automated response stating that due to the pandemic response times are taking considerably longer to reply to and please be patient. I have since tried to reach back out 3 times with STILL no response on 4/28, 4/30 and today 5/4. It should not take a week to respond to an incorrect shipment, its an email. Meanwhile I see numerous promotions on all social media platforms for giving away the keratin treatment for FREE as part of a gift package! I just want the product I paid for before its sold out from promotions which were initiated after I spent money on the product. The thick it cream isn't even the same value of the Keratin treatment. I really just am in search of a resolution, I really don't want to stop patronizing L'ange over customer service.

I've been a L'ange customer for years and I love the products but the customer service and their policies, not so much. They use LaserShip who notoriously loses packages. When I say lose I mean they take them and never deliver them. Just google and you find tons of complaints. So I had one order never arrive about a year about. I was told their policy is to reship it once. I figured it wouldn't happen again. I was wrong. They used LaserShip again. My package never came. I checked it said it was delivered at midnight. Come on. It doesn't take a brain surgeon to figure out that no one is delivering anything at midnight. I also have a Ring camera. No such delivery was made. When I contacted L'ange I was told their policy but since I haven't had any issues, they would make an exception. My issue is that they never acknowledged the fact that I sent them proof that LaserShip did not deliver the first package which was in the form of an email from LaserShip admitting it was "lost". I also showed them the time stamp on both deliveries, at midnight, which is clearly false. The other issue is they really do make me feel like I'm trying to scam them like some criminal, which I don't appreciate. So off to find new hair products since the policies of this company and their lack of customer service makes them unfit to purchase from unless you like paying for a product, not getting it, then being made to feel like you're dishonest.

I have ordered several products, some I liked, some I don't, which is normal when trying any new product. The ones that didn't work on my hair I passed *** my daughter-in-law. I have the straightening brush, and just received the LeVolume, haven't used it yet. My only issue came when L'ange shipped with Lasership. The package never came, altho Lasership claimed it was delivered. Other than the annoyance of having to wait so many days before one could be reshipped, I've had no problems. I was told in the future, as soon as I placed my order, to open a chat and request that Lasership not be used. I did once, and whoever fulfilled order ignored that and sent it via Lasership...I was given a $10 store credit for that mistake and was lucky enough that Lasership actually delivered that. Another I ordered on a weekend, not realizing that chats aren't available then, got lucky again and that was shipped UPS. I just placed another yesterday, got on chat and asked for notation to be placed on order. It hasn't shipped yet, hopefully they notice it. My frustration is that L'ange would use Lasership at all with looking at reviews. However, as long as I get what I order, I'm good. Every person I've conversed with via chat has been helpful, and I'm old enough to know I'm not going to like every product I try...there I wait and get them when I can get them for $9. Keeping my fingers crossed! I do wish their thinning hair therapy wasn't so expensive.

I ordered a product and paid for it on April 13th, it was a styling tool. They emailed and said it was on backorder until June 22nd! I emailed and said I would prefer to cancel the order. Nobody responded and the email I sent was never opened on their end. Fast forward to the middle of June and they said my product had been shipped and would arrive on June 23rd. It's now June 26th and I emailed letting them know I still hadn't received it. They said their tracking shows that it was delivered at the mailbox. I explained I'm at home and it is not there -- I decided to go to the post office and see if it had been delivered to my PO Box - it had not. I emailed AGAIN, and this time, the email said that the order information originally provided is for a different customer in a different state -- how could I provide order information on a different customer in a different state! Bologna! Now they say, answer the following questions: 1) the order number; 2) name on the order; 3) email address for the order; 4) shipping address; 5) amount of the order; 6) date of the order; 7) what was purchased! They say, "once we have this information, we will gladly locate your offer and will be more than happy to assist you." I leave town in four days and will be gone most of July -- if they ever do find the product and deliver it, I won't be here to accept it, and if it's left outside, I'm sure it will be stolen from my porch. Beware if you order anything from these people!

New customer. Placed my order on 4/1. I checked the tracking on 4/30 and my order showed shipped out on 4/20 and on 4/23 the LOS tracking stated "Unable to Locate" (meaning lost package per LOS). On 4/30, I sent an email to L'ange with no response. I then contacted the carrier (LOS) and they told me the package was lost and for the shipper (L'ange) to call and file a claim. I sent several emails with all the details and received two "real" person emails from Travis. One on 5/4 stating to wait 3 more days to receive my package. I sent another email reply to him about the package being "lost" as stated in my previous email. On 5/6 Travis emailed asking me to confirm my delivery address which I replied. Absolutely "zero" response from L'ange from a real person about my order #XXXXXXX or my request #XXXXXX. I contacted LOS again and no one from L'ange has yet filed a claim for my lost package/order. I have sent "several" emails to L'ange to several different email addresses, messaged them through FB and only received an automated response that did not apply to my lost package, and left a voicemail on 5/13 at 11:50 central time and STILL no response from anyone since I confirmed my delivery address to Travis on 5/6. However, they are still emailing me to review a product I never received and still sending me promotions to purchase products. At this point, I just want my first order delivered to my home or a complete refund of $198.72. Suggestions anyone as to what to do from here? Customer Service is severely lacking.

This "company" is a joke. Ordered two orders to the same address on the same day and one came no problem. The other never moved in status. After a week, reached out and after spotty at best responses through their "live chat" and "text a rep" they asked if we wanted refund or resend. This was a Christmas gift that was ordered well in advance for Christmas arrival - and we figured still would arrive well in time if we reordered. Chose that option. After a week+ of that order status not moving, we reached out to their bogus "customer service" team again. We were told not only that the problem was that we should have reached out sooner, but also that our address was an issue. WE HAVE HAD A PACKAGE DELIVERED THERE ORDERED SAME DAY. As far as "we should have reached out sooner" - I first reached out THE LAST WEEK OF NOVEMBER for CHRISTMAS delivery and received responses DAYS APART. They did not allow us expedited shipping to arrive on time as "we did not purchase that to begin with" = AKA we will not invest the extra $5 in our customers. After changing our address to my parents address to appease them, and them promising a $35 gift card for our troubles, the package arrived THE SECOND WEEK OF JANUARY - and the gift card never added to my account until we reached out AGAIN inquiring about that! When the package did arrive, one of the heat protectants had leaked all over the box. This "company" and their unprofessional "customer service team" are a joke. I am never one to leave complaints, but this is beyond ridiculous and I will NEVER order from them again. I won't be surprised if the product breaks soon at this rate.

I'm so frustrated. I placed an order on 4/12. The tracking shows the order delivered on 4/17, even though it did not. I first tried contacting the shipper to find out where the package was. They said that it was delivered to the wrong address, but that the person who received it had contacted them already. They said that it was being picked up that day, and would be delivered the following week to the correct address. After over a week, I contacted them again, and they told me the driver had missed 2 appointment requests for pickup, but was picking up that day and should be delivering it to the correct address the same day. At that point, I contacted L'ange via email to let them know what was going on. That was the 23rd of April. After 2 days and still no package, I contacted the shipper again, who escalated the issue. The package had still not been retrieved from the incorrect address. I was finally informed that the package was retrieved and the order was closed without being delivered. I was also told that L'ange had been informed of the issue. I have reached out to L'ange again on the 6th and the 12th, but I still have not heard anything from L'ange on the order or a replacement being sent. I understand a delay in response time, but it's been 21 days since my first email to them and nothing in response. This is certainly a great way to turn buyers away. At this point, even if I get the products and LOVE them, I would certainly not recommend them. I also had to come here to find a phone number for them, which is not being answered. Communication and customer service is seriously lacking, however, I get ads and solicitations to purchase more on a near daily basis!

Overall I'm disappointed. I'm a return customer and I have been shopping with them for years. They have great products but unfortunately this last experience I had with them was so bad that I don't ever want to order again. It's been almost a month since I ordered and I still have not received my products. It was almost $100 order. It took a minimum of two weeks for the order to even go out for delivery. I had to contact customer support because I was confused why my order wasn't being shipped and why it was being held in a warehouse in the destination city for over a week. I got an email saying that it was damaged in transit so they sent it back and were going to have to send me new products. so I waited almost another two weeks and my products still haven't arrived at the address I provided. Contacted customer support again and they said that the address was invalid. but I think that that's a lie because I doubt that whoever is delivering the product to even try to deliver it because Amazon FedEx ups and USPS deliver to this address every single day. all you have to do is walk in an office and hand the package to the ladies at the front desk, so the fact that they said it was an invalid address makes me feel like they didn't even try to deliver it. So second go-round I still don't have my products, they sent it back AGAIN and I contacted customer service AGAIN and told them how unhappy I was and then I wanted a full refund. throughout this whole process customer service has done nothing to compensate me for my troubles it should not take 3 and 1/2 to 4 weeks to get the items that I paid for it especially when it was such a high dollar amount. I'm so unhappy with this company that I don't ever want to order again and it's a real shame because they do have good products. It should never have been this much trouble to receive an order. and since it's been such a pain I think I should be given a monetary refund of at least half the order.

I tried $50 worth of product because I wanted the free le Vite which turned out to be $75 worth of product because it is hard to hit that $50 mark since everything is $20+. I started with the Rival Heat Shield, Salt and Sea Texture, and Deja Vu dry shampoo. Then I saw a special for $9 product so I did another order of the Marula Oil, and the Reparative shampoo and conditioners. Then there was another special for spend $50 get $106 worth of product for free. So I spent another $75 worth of product. That last $75 I ordered the Marula Oil, Root Booster, and the Thick It cream. Upon opening the box the Marula Oil fell out and broke. On a whim and a prayer. Seriously thinking that they would ignore my request or tell me no, I wrote an email told them what happened and said that I did not want to spend another $22 on a product I didn't know would work or not and asked for a replacement for free. Plus I sent a pic of the broken bottle. I was emailed the very next morning and told my free Marula Oil was being processed to ship. I was so surprised. I emailed back and said thank you and she emailed me back immediately and thanked ME for being a customer. Their customer service is amazing! But most importantly the product is doing wonders for my hair. I have very fine hair that just lays on my head with no volume unless I have a ton of product in my hair and it looks like I have a ton of product in my hair. So far using the shampoo, conditioner, and rival heat shield I have started losing less hair in the shower and when I brush it. I also have more volume using the salt n sea texturizer and I just started with the root boost and the thick it cream and WOW my hair looks great! Yes I do use a lot of different products now but I only have to use about a dime size and a few spritz and most importantly my hair does NOT look like I have anything in it! I am also able to go longer in-between shampoos. I am in love with this product! They had me at how great my hair looks and feels as a beginner (just started using 2 weeks ago). But then the customer service threw them way over the top! They are a great company and I cannot say enough about them!

I have ordered 3 large orders and am loving all their products. Their VIP account to collect points for gift cards is a nice touch and they always have promotions and sales going on to decrease the slightly higher than average cost for their products.. mind you they are QUALITY products.. you get what you pay for in this industry! I would purchase a limited supply of them even at the higher cost because salon brand results are worth the money. I love that when there is a sale I am able to try even more of their products because of the discounts you can get. So far I love the straightener I have from another brand but I have switched all my other products and hot tools, my shampoos, conditioners, violet treatments, dry shampoos, other de-tanglers, leave in products and curling wands ALL to L'ange. My orders have always arrived quickly and they always communicate tracking via email. The people complaining on here are the people who expect special treatment after they purchase something and regret buying a 50% off item and expect double their cash back afterwards. I did have a slight problem with the first wand I ordered, it didn't work as well as I'd hoped on my hair but now I realize it is for more lose curl styling. At that time though, I did not demand a refund, because it wasn't THEIR fault that I expected something to work differently on MY own hair. I ordered the smaller size following that and have learned now to use and love both! They are both so effective, it just depends on the style you are trying to achieve. If you're unhappy with their terms and conditions DON'T order from them! Most online retailers do not offer unlimited or free returns, especially not after you used the products! I don't know what someone would expect from trying to return an item the company can't resell and takes the loss for, just because you made an order and had buyers remorse. The only situation where this makes sense is a defective product which it seems L'ange has a great track record of rectifying for it's customers. A+ from me. I will not be changing products any time soon. It does kind of suck when things are sold out for a long time, but I will wait for my favorites to come back in stock... news flash people they wouldn't be sold out if these products weren't a great value or if they weren't working. These are repeat customers buying these products!

I placed an order for the Le Gloss Straightener, reparative shampoo and conditioner, thick it cream, heat shield and laminate the morning of October 31st. Everything that I ordered was in stock at the time I placed my order and shipping said it would take 3-10 business days. On November 4th, I reached out to customer service because my confirmation email did not have any updates on my order leaving the warehouse. I heard back from two different customer service agents on November 6th- 1 said that the Le Gloss is out of stock and they cannot ship until all items are in stock. He said that their inventory shows that they have items which is how I was able to order and pay but that the inventory is incorrect. He gave me two options: 1. cancel for a refund if the wait is too much or 2. wait for the order to ship even though they don't have any idea when they will be back in stock. The other customer service agent told me that there was an overwhelming amount of orders due to their sale and their fulfillment center is running behind but that they will work hard to get every order out in 3-5 business days. I waited patiently thinking that I would get a confirmation email in a few days. On November 9th, I received an automatic email telling me that the Le Gloss is back in stock so I reached back out to the customer service agent and asked if the order will now be shipped. He responded on November 11th and told me it's still in back order but since I ordered on October 31st, my shipment will be prioritized. Yesterday, November 18th I sent an email to customer service and let them know that I still have not received any information except for promotional emails from L'ange and I asked for a status on when my order should be arriving. I also asked how I would be able to cancel my order for a full refund if they "don't know when I will get my items" and I decide to cancel. I did not request that they cancel my order- I simply asked for more information on a tentative timeline for when I will receive my items that I paid $150 for. I received a text and email today, November 19th that my order has been canceled and that they will be issuing a refund shortly. This has been by far the worst online shopping experience that I have ever experienced. Not only does their inventory system not update and talk to their website/online ordering system, they do not have any contact numbers to talk to an agent directly and their customer service agents seem to be giving mixed information to make up for the lack of fulfilling orders and holding customer's money. I ordered from this company due to positive promotional reviews of bloggers. They definitely didn't experience this lack of customer service because no one warned me about these issues. I will never place an order with L'ange Hair again and will ensure that my circle is well aware of these issues with the company before wasting their time and handing over their money.

This company does NOT honor their rewards program promises! I just started using my rewards points on Saturday October 23rd. I shared it on Facebook, I liked it on facebook, and my birthday was Saturday October 23rd as well. I have proof I did it all in the SAMe DAY! So that shows I'm not lying about putting my info in on that day, which also happened to be my birthday! But it did not give me the points for my birthday and when I messaged and asked why it didn't give me my promised 2,500 points they said because you have to put your birthday in 30 days before. And I said well I just started learning how to use the rewards program, and I have proof that I liked it and shared it on October 23rd as well the same day I put my birthday in, and so that's proof I just started using on this day and I'm not trying to lie. And I could have lied and said my birthday was Nov 23 but I was trying to be HONEST! And I asked the customer service agent why they can't just give me the points, or at least let me change my birthday to 30 days before some way to give me my 2500 points? And she said no they didn't have access to this. I said so my birthday just so happens to be on the day I put all my information in, so I get cheated out of my points? Also, I made five orders with L'ange and they promised to give you a 1.000 points for your 5th order, and when I asked about that they said they only started that in June and my other two orders were in April and May. I have spent almost $1,000 with L'ange on five orders, and they couldn't go back a month and include those orders? So they exclude almost $400 of orders? So that is a total of $35 towards purchases they have cheated me out of. For no reason. They're products are good, but they aren't good enough to be cheated like this. I'd rather go pay full price at chi or Aveda than be cheated like this by a company. They could have given me the points for my birthday at least even if they didn't give me the points for the fifth order they should not penalize people because they start using their program on the day of their birthday and make them wait a year for their points. That is so stingy and scammy and I am just beside myself with this because I have been a loyal and faithful customer. I only had to return one product and that was the LeDuo because they came out with the Leduo grande and I decided to buy that one instead. And they charged to ship the Leduo back. So that's not actually a refund is it? And I let that go I didn't even complain about that, and I could have because that's unfair when somebody returns a product you make them pay to return it. Plus on my order in April of the Le cinq they didn't include the 19 mm barrel. So I had to call them and ask them why the barrel wasn't included in my order? So they had to ship me the 19 mm barrel that they left out of my Leduo order. And I didn't even make a claim about that. Plus, they have sent me my orders without my packing slips which I needed to return the LeDuo and I didn't make a complaint about that! So it's not that I'm just trying to complain, but there are plenty of times I could have come on here and complained and didn't. So the least I could do is give me my 2,500 points they have promised me for my birthday. If they were any kind of loyal company they would do that for me. Technically, if it was any other company, they probably would have already given me gift cards for as many times as I've had to call and ask them to fix stuff or send me stuff that that I ordered and the did NOT include! This shows that this company has no remotes for their mistakes and has NO.intentioms of honoring claims!

I placed an order on 4/18 at 9:30am. Order number [protected]. I had my hair cut and the L'ange drying brush that I have used for years and loved was to big for my hair now so I ordered the smaller one. I was going to a 80th birthday party so I wanted to look nice. I expected the new one to be her in 2 days. It was not. I paid $39.92 to have it here. It was not.

Now I know that UPS does not charge that much for 2DA. I want a credit for the shipping.

If I do not get a credit I will file a claim with UPS for you overcharging. I will also be filing a complaint with my credit card company, and I will file a claim against you with the BBB.

I ordered the Lange Le- duo and was supposed to receive 3 free products with my order as advertised. I did not receive any of the three products. I did a chat with customer support and was told I ordered it wrong to receive the free product? How do you order something wrong, unless they have 2 different options and they are raising the price so your actually not getting the product free. To me that sounds like a load of crap. I will be filing with the BBB, if this is not corrected.

Hi, I purchased the Lange hair le duo granda. When I checked out it said I was going to get hair products with my it and I never received them. Also the tool does not curl my hair, or even get that hot to straighten it. I watched a lot videos on it and my hair looks nothing like the girls in the videos. I have medium thick and medium length. I’m very disappointed and would like to know how to send it back and get a refund. Thank you.

My email [protected]@gmail.com

Number [protected]

Well, I need a person who is a manager of some sort to contact me! I have had some contact with your customer service, and after trying to get any answers they just kept telling me my shipment was on the way and gave me a link to check for myself. Clearly it was not on the way because there had been no updates. I reach out again, they tell me to check back in 24 hours. I push that it's crazy that they would tell me to check as opposed to them offering any decent customer service. Then on the same thread a girl by the name of Nichol says that there was a problem with my label and I would have to verify my address to get it sent. Odd because I had to verify when I originally requested customer service. Then for the finale... They are out of the le volume eleve... I ask for a phone call from someone, their response is they don't offer it. A company that can't call a customer? I then suggested a zoom or a teams call. That request was ignored

I placed an order using a discount code and the order ended up being cancelled. Placed a new order with the code and the discount didn't fully apply. I placed order #XXXXXXX using the "restore" discount code then cancelled it. This should have reinstated that code so I could use it, as the order was cancelled. Seeing as how the "restore" code was used in my first order that was cancelled, I had not successfully used it as I had not received anything for using it prior to placing my third order *** (where I did use the "restore" code). First, I began this whole process by cancelling the original order I placed using the code #XXXXXXX. As someone who works in E-Commerce, when a discount is used for an order, but then that order is cancelled, the discount usually is reinstated as long as it has not expired. I also do not see any disclaimers anywhere on the website stating that a code cannot be used again if used in an order that ended up being cancelled. Second, I didn't apply this code to an order with other discount codes or offers. I applied it to my valid order of *** Proof that my order was valid for the code was the fact that the code applied to my order and added the restore bundle to my order - though it did provide a "this code has already been used" message so the price did not adjust for the free items, I assumed I could reach out to Customer Service to have this taken care of - since I hadn't used it. Because of the delayed response time (5-10 business days), I decided to still place my order so I still could receive the Mother's Day sales price and reach out after the fact to refund the difference. I would like a refund for the difference. The discount code was initially used on an order that was cancelled, which should have allowed me to use the code again - since the order was cancelled and items were not received.

Product received is defective. Company refusing to acknowledge. Several weeks ago I ordered the Le Volume 2-in-1 Volumizing Brush Dryer from L'ange Hair, Inc. On April 4 my American Express was charged $113.87 for this product. On April 28 I received the brush along with the "free" gift they were offering as a special at the time. On April 29 I unboxed the brush and plugged it in to use. Nothing happened. No sound, no lights, no "dryer". I emailed the company on two different days to find out what I need to do to get a dryer that works. On May 5 I emailed the company again to complain that they were not responding and asked if they were waiting to respond after the 22 day return policy date was expired. On May 7 I received an email from "***" at L'ange Hair explaining to me that because I had used the "***" code when I placed the order that the brush can not be returned. I quickly emailed them back and expressed my displeasure with their response. On May 14 I received an email from "***" at L'ange Hair expressing that they were "sorry to hear" I was having an issue and asked that I "reply to this email and attach a video that clearly shows the issue with your received item". On May 18 I recorded the video and emailed it to them. That same day I received an email stating "Your request has been received and is currently being reviewed" and that their "current processing times have increased to 3-10 business days". Other than the auto generated reply to my emails, I have not heard from this company. I can only assume that when they have defective products in stock, that they offer the "***" code so that people will purchase a defective product, but not be able to return it due to the "free" gift they received with their defective product. My order number with L'ange Hair was #

I ordered a Le Vite Blush on December 3rd as per a recommendation I came across on Facebook and I recieved the shipping confirmation with tracking number the same day. After six days if the tracking still saying "label created" I sent an email to find out what the delay was. I also contacted the girl on FB who recommended the product and company about it. She suggested I contact them via chat so I did. The customer service rep I spoke to was very polite and agreed that this should not be still sitting there not showing picked up so she immediately created a new order at no charge and I received a new shipping confirmation and tracking that day. Today (8 days after the original order shipped) I checked the tracking for the new order and even though it has been 2 days this order appears to be doing the same thing as the original as it is just showing "label created". I decided to check the original order and see what it showed; as of yesterday it was picked up - 7 days after the UPS label was created! I paid for shipping and they had on their site a time frame for which to expect your orders and my order will not be arriving on time. During all of this I also contacted UPS to try and find out what was going on. When they responded they said as the tracking doesn't show it having been picked up I should contact the seller. I forwarded the email from UPS on to L'ange and requested they provide me with a refund for the shipping fees since my order would not be arriving on time. It has been a few days and no response. As if tonight I have now emailed them again informing them of the new tracking data and about my disgust about the service and length of time this order is taking to arrive. I have also once again requested a refund for my shipping fees. I would do a chat message again, but we are in different time zones so it doesn't work that great to reach them that way.

They didn't replace my *** hairdryer that broke after just 4 months like they were suppose to. I first contacted them in April about it. I purchased a Triomphe hairdryer & a round brush *** on 10/7 for $109.06 and got it several weeks later. Around the middle of March it broke -the heating element stopped working. On April 1st I contacted L'ange who requested 2 videos from me, one showing what the problem was (which then they approved the replacement), & the other one they wanted to see me cut the cord. I sent them both videos. Anyway, I was contacted by email by a man named Manny on April 9th *** who told me that the Triomphe had been discontinued so they would either replace it with the Soleil hairdryer or give me a $90 *** I asked him to replace the old dryer with the Soleil dryer. Then on May 3rd I was contacted by Manny again to tell me that they couldn't replace it with the Soleil because it was out of stock (which I found to be untrue -I got on their website after to see because I felt at this point that something fishy was going on, and I found out that they did indeed have it in stock), but that he could give me the $90 credit. So I asked Manny to please just replace my hairdryer with the Airbrush that was around the same cost as the other two, because I really wanted a hairdryer and I just wanted to skip all the refunding/reordering hassle. . . . I never heard back from him. Not one word. On May 20th I finally emailed the refunds dept. again and had to start all over with the refund again. They gave me over to a new person, named Alliah, and she had me resend the videos from April 3rd. But, she never emailed me back. I still to this day have not heard back from her, ***, or anyone else from L'ange for that matter. Now I am just being stonewalled. Here are the two request numbers that were associated with this: First one #XXXXXX Second time #XXXXXX

October 31st I placed an order for 2 items and paid $120.40 closely around 6:31p. There was a deal and I had been looking for some easy use straightener products. The products were for my club I run at a school I work at to help girls learn hairstyles due to low mother involvement. I bought them because they had free 90 day returns, so if I found a better deal I could send them back. I kept looking and ended up finding a better deal and sent them an email at 8:26pm saying I'm sorry, but I need to cancel my order I didn't want it to ship, and have to do the return process because of the small town I live in with limited stores. I tried using the cancel link in the confirmation email, but it did not work. I tried multiple times within the first 3 hours of the purchase. The next day Nov 1 I had no response, but I found a live chat button, so I texted it explaining the situation and said I sent an email but there was no response. On Nov 2 I texted again asking for a response. The store answered saying "we do price adjustments to orders". I answered and explained I did get the discount, but I found them from another store for a better price, pleases refund my order. They decided to ship the order and on Thursday she said I will have to send it back when it returns. I was a little upset because I contacted so early, so I didn't have to do this with my busy schedule, but I finally got the response with a way to get a refund, so I took it. On Friday I got a message it was delivered. I texted the person at my house to check immediately. It wasn't there. I went on *** because I had a message, and it said if it says delivered it could still be on the truck on its way. I waited till 5:36p for it I messaged and said it never arrived even after checking with my neighbors to see if they misplaced the package at the wrong door. No response. I messages again yesterday at 11:06am explaining it really didn't arrive and asking what I do now because I can't be out $120. No response.

A free gift was added to my order without my knowledge and now that I'm asking to return my item, I'm being told I can't B/C I recieved a free gift. On March 31st I purchased a hair dryer from Lange. I received the item about 3 weeks later. The hair dryer doesn't work well after one use and I decided to reach out to the company for a refund. The problem is that they are almost impossible to reach. Their is no phone number available for customers to reach out to this company and when I emailed them, I waited over two weeks without any response. I emailed again, stating that would be reaching out to the Complaintsboard.com if no one was going to reach out to me in regard to my return. Immediately I recieved a reply back and asked about returning my hair dryer that had only been used once. I was then told that I wasnt allowed to return my hairdryer because I was given a free product with my purchase. One that I never wanted in the first place, it was simply added onto my order without me clicking on anything. I then took pictures of my unopened "gift" and told them I'd be happy to return both products at my own expense, but that I wanted a refund. At which point the customer service representative that had been emailing me back just stopped. I placed another email to customer service, only to be sent an email that reads we will answer you back within 5-10 business days. My concern is that they are running out the clock for me to return my product. Their return policy states 60 days and if it takes them 10 days to respond to each email, I won't be able to return my product. I tired using their online system to make a return which conveniently told me I needed to reach out to their customer service dpt. This company has made it impossible to reach them and it feels as though they gave me a free gift to prevent me from being able to return my order. When they found out I hadn't open package to free gift. They stopped responding to my emails. I don't know what to do. This is awful business.

Company says package was delivered in my front door but It never was delivered in my house. I put an order on May 9th for *** (receipt attached). On May 11 I got an email saying it was on its way (email attached). I track it down all the way and May 13 the last thing it says is on May 13 at 11:53 am "Consignment Left" (Tracking attached) but nothing was on my door or mail box. On may 15 I contacted them through email and I got an email back saying my Request XXXXXX has been received. I waited 15 days and because they never contacted me I decided to file a claim through PayPal. They communicated with me within hours saying that my package was delivered in my front door. I explained I never got it, I was in the my house on May 13 because I have been working form home. I also told them I have cameras on front of my house and a Ring in my door and there is not footage of any delivery that day. They replied back again with what the Tracking says. I keep communicating with them and they always responded back with the Tracking and the stops the package made. I told them I want my money back but never got an answer. The link they provided to track my package didn't even have which carrier was doing the deliver so I contacted Easypost to find out and then Is was inform OnTrac was the carrier (email attached). That link they sent me to track the package says different information from what OnTrack tracking system says. The link says "consignment left" and if I check in OnTrack it says delivered On front door. I even contacted OnTrack (email attached) to see if there is anyway they can find out where my package is and they reply to me they will request information to the driver. At this point I have done all I can and I have explained that to Lange and they still don't give any solutions, just keep sending that my package was delivered. At this point I want my money back. Last time I contacted them was Friday June 5th and they never reply back. I have until June 22nd to escalate my claim through PayPal and I will if they don't refund my money.

My original order was refused for return. Their return policy is listed but the specials return policy is hidden and not revealed to customer. Good Morning, I understand that due to the crisis around the world that contact time could be extended. However, I have been trying to return my first purchase since the beginning of March. Well before all this started. My items are still packed in their original boxes. Nothing has been used or damaged. Everything is still in its original packaging. I need someone to contact me ASAP about how to return these items. For a company who guarantees their products and 100% satisfaction you guys have dropped the ball with me. I have sent five emails prior to this one requesting help. Please advise. *** After finally getting an answer it turns out that they have a return policy on items purchased with a discount code. While this information is posted on their website, it is hidden on a separate page from their return policy. Its also hidden under pretty wordings and the allure in that choosing that link you are offered more savings if you wish to spend more money. No where does this company notify you up front that using a coupon code will result in a non returnable item. In fact it suggest that you review thein return policy before purchase. Which I did and according to the return policy my order qualified. Unfortunately because they point you in the direction of the return policy page instead of coupons and special orders they are misrepresenting their items and return policy. Its a shame. Now, I've ordered another item ONLY because I had a "store credit" and I naively listened to a friend who suggested a different item. I've since used my credit, plus having to pay more money to complete the purchase only to be sent the wrong item. Once again, I've emailed and emailed and emailed with no response. I posted on social media and had a response from the company only to say they'd follow back up with me. Still a week later and no issues resolved. Unfortunately this business is purposefully misleading their customers and luring them back by offering a credit. Only the customers are ending up in the same boat they started in.

Purchased a Le Volume Brush online. It arrived defective. It has a short in the swivel cord.causing it to turn off and on and off during use. I purchased a Le Volume air Brush from l'ange Hair with my credit card in July . Order #XXXXXXX, paying *** The hair drying tool arrived in July . After using it three times it proved to have an electrical short in the swivel cord of the hair dryer causing it to constantly turn off and on during use. It was not usable. On August 17 I contacted l'ange Hair customer service explaining the defective issue using the email ***@langehair.zendesk.com from their website. August 19th I got a reply from *** in customer support asking me to send a video showing the defect. August 29th I replied by sending a note with a video showing how the hair dryer shorts out during use. September 5th I sent an email asking for a reply and was told not to send repeated emails regarding the same issue. On September 14th I sent an email expressing my frustration with not hearing from them after I sent the video. Useful contact information is not available on their website so I had to research the internet and found a phone number, but could only leave a voicemail. I left a voicemail along with my order number. On September 15th I received an email from *** in customer service stating that l'ange Hair agrees that the Le Volume brush indeed does need to be replaced. I was instructed to take a picture of the Le Volume Brush showing that the electrical cord has been cut off of the device. On September 18th I sent l'ange Hair a video that shows me cutting the electrical cord off of the Le Volume brush. It is now October 30th and it's been almost six weeks since I sent them the video of the cut cord and I haven't heard anything from them. Today I sent an email asking for a refund.In total this has gone on for two and a half months and l'ange Hair has needed prodding each step of the way. Their customer service is horrible. I no longer want a replacement Le Volume Brush I just want a refund returned to my credit card. I am done doing business with them and their lack of customer service. It makes me feel like if they waited long enough that I would just go away.32

I was mailed a faulty hair tool and have requested several times for a refund/exchange. There is no help from their online customer support. I ordered a bundle deal on L'ange's website on April 16. Order number ***. I received the product and package on April 21. I turned the product on and the hairbrush unit will not turn on it makes a very loud hissing sound continually shuts off and will not heat properly. I then contacted Lange hair on April 29 for a return or refund as the product was not working. I have emailed lange over nine times. It takes several days to a week to get one response and every time it is a different representative giving me different information. There has been no help, I am told something different completely every time I get an email response from someone else. Someone will tell me they are going to process the return send me an email and it does not allow me to return the product because I bought it in a bundle deal. Then they tell me the product is out of stock and I cannot exchange it. Then someone tells me to just go through the link on the website. Which is the entire reason I have been emailing as it doesn't process and tell me to email customer service. Then they asked me to send pictures or videos. I do that no one responds for a week. And then I get a different email from someone else apologizing and asking me if I would like a refund. The current email I got is asking me to cut the cord on the product off. I refuse to cut the cord off the product as I am not able to return it still. I will not damage the unit and still there is no response to the issue of being unable to return. The email link that I have been sent several times to return does not work and tells me to contact customer service which I do and he gets nowhere. I want a refund on my product as it was sent faulty and I refuse to deal with this company anymore they have terrible customer service and they are not processing anything there's no phone number to call. Continuous emails for weeks and weeks with different representatives and no one is taking care of the problem. The current email is still not giving me an answer/resolve to return it is just a different representative with different information. I have done everything asked of me and I want my refund. I have saved copies of all emails back and forth with no help whatsoever.

Wrong item shipped and refusal to refund I made a purchase of *** on April 23rd, order #XXXXXXX. L'ange was running a special at the time; if you spent a certain dollar amount, you would get the Le Perle for free. I really didn't need any products at the time but was very interested in the Le Perle so I decided to make a purchase in order to get that item during the promotion. The shipment came a week or so later and I had been sent the wrong item. I was sent a Le Vite straightener brush instead. As there is absolutely no way to contact L'ange by phone, I sent an email to their customer service department on May 7th. With no response, I sent another email on May 12th and finally received a response on May 14th. I was told that I had to send a picture of the packing slip, along with a picture of the incorrect item I received so that they could review the information and issue me a replacement. The representative told me to email it to her directly, which I did the following day, May 15th. On May 20th as I had not received any sort of response I emailed the representative just to confirm that she had received my pictures. On May 22nd, I finally received a response telling me that they would be happy to reship the item, but that unfortunately it was out of stock. (Had they responded to me in a timely matter, this may not have been an issue.) The representative then offered me store credit or a refund. I advised them that I was unhappy and just wanted a refund for the purchase I made. She then replied that since the item was part of a special promotion, they couldn't offer me the refund (that she had prior) and instead would have to give me store credit. I responded (the same day, May 22nd) that I was unhappy with how this was handled and would prefer to have the item shipped to me when it's back in stock as I won't be remaining a customer therefore I won't need the store credit. I asked how long before they thought the item would be back in stock and confirmation that they would be sending it to me. As of May 27th I had no response from this representative so I emailed her again. I finally received a response from her on May 28th, stating that they unfortunately can't place orders for items that are currently out of stock, therefore their only option was to provide me with a store credit. I responded back immediately asking how much that would be and when I could expect to see it. As of today, June 3rd, I have still not received a refund, nor a response back. This is the worst customer service experience I've ever had, especially given the fact that this was their mistake, not mine.

This brand is definitely white labeling/private labeling. They're scam artists and I want my money back. I am trying to get my money back for these products I just bought and they will not let me return them because I do not have the original packaging and because they do not accept returns on hair care. Their products are cheap and their line is SUPER SHADY! It's very strange that there are always crazy discounted prices. They're trying to pretend to be a luxury haircare brand and they are absolutely not. It's also a huge red flag that when I asked for help and all they do is send me a tutorial from one of their brand ambassadors. The same ones that flood everyones *** and *** timeline. Of course people that are selling these items and making commission are going to make these products look and sound amazing opposed to the real person who are purchasing and showing an honest review. These *** live videos are filled with LIES and deceit. When I do my own research, all reviews are negative, everyone is frustrated, or downright angry that they were deceived and are having issues returning a product they purchased based on false advertisement. There are people downright cussing *** on *** and warning consumers to STAY AWAY. I've spend the last two days watching reviews that go back all the way to 2019 to present. When I came onto *** I saw that there are *** complaints! Another red flag is that ALL products (every single one) on their website has a 5 star review, and I mean thousands of "reviews." And I quotes reviews because when I try to read them, they're nowhere to be found. Yet another red flag! No customer service phone number?! These products are very cheaply made, low quality, and do not live up to their promise. So far they have either failed to do what they advertise OR have ruined my hair. The curling iron for one ripped my hair out and either didn't curl or had to be so hot that it fried the ends of freshly cut hair. I wish I would have seen these *** videos before purchasing, I wish I would have read all these complaints on *** I wish I would have never purchased these products, most importantly I wish I could just mute your constant ads on *** and *** With so many unsatisfied customers and such terrible service, I think it would be pretty easy to file a class-action lawsuit. I have already asked two different firms who are willing to take the challenge. However, if Lange makes it easier to return all my money and allow me to return all the products, I'm willing to shy away from such drastic measures. Order #: XXXXXXX, Order #: XXXXXXX ESPECIALLY, and Order #: XXXXXXX. This is disgusting for a company to take advantage of people and their money during a pandemic. They're issue? The packaging. Really?! Yeah the packaging was really nice, but come on, I'm returning the product.I will gladly put them all in one box and return them all at once and get my money back. That is *** total.

Intentionally misleading refund policy. There is no information anywhere on the website indicating that the items are not returnable. Problem Date:9/8, 9/9 Purchase Date: 8/21 Model #: 1 Large Woven Tote Bag (Black), 1 Large Woven Tote Bag (White) Order #: XXXXXXX Payment Amount: *** Mastercard The two bags were cheaply made of a paper like woven raffia material. When I tried to do the return online 9/8, it said that they were not eligible. Assuming it was a mistake, I contacted customer service the next morning, 9/9. The agent initially told me that no accessories are currently returnable due to COVID. I was surprised by this, as there is absolutely no indication of this anywhere on the site. If I had been aware of this, I simply would not have placed the order. A more stringent temporary return policy is understandable, but seeing that we are now approaching 5 months in, there has been ample time to update the website. I explained to the agent that the return policy explicitly states that "some accessories" are not returnable, but what those are is not listed ANYWHERE. The agent said again that this is their new policy. I asked why there was no information for customers about this new policy. They offered me a 50% store credit for the returned items as a "one time favor", which I declined. I asked to speak to someone else. I was transferred to ***, who reiterated the 50% store credit offer. I said that is not acceptable, and that I want a refund. She offered me a $37.50 purchase price store credit, which I declined again and said that I will only accept a full refund. She would not directly answer my repeated questions about why this secret new policy is not advertised anywhere, and why they are keeping this information from the customers. We only find out that items are now not returnable after the purchase has already been made. She made a vague statement that she would pass on my concerns to the development team for consideration, but refused to rectify the matter. Being forced to shop with a company that is practicing deceitful marketing tactics just to get my money back is unacceptable and insulting. I would be in another *** lost for shipping in addition to the original purchase price, which is outrageous. I paid *** shipping on original order, *** (at least) to send it back, and if forced to use the store credit, would be charged another *** just to receive different items that I don't even want from a company that tried to bait and switch their returns policy. It's extremely distasteful to be using a pandemic as an excuse to hang onto shoppers' money. I advised her that I would be contacting the Complaintsboard.com and my bank. I asked her to email me a copy of the chat, which she did not do. Luckily I had gotten screen grabs of most of the conversation (please note screen shot #8 where *** states her name is missing; I thought I had grabbed the whole conversation but was missing that specific shot). After the chat, I posted a comment on their IG account @langehair. Instead of addressing my concerns by contacting me, the comment was swiftly deleted. I also filled out a review form and submitted it. After giving them a business day to respond to any of my multiple methods of contacting them and hearing nothing back, I am filing this complaint. Supporting documentation file includes: photos of items in original packaging, packing slip, and box; return policy currently on website; chat conversation with agents; item description with no mention of return policy at all; order confirmation; screen grabs of attempted return process. Photos of my IG comment and post after comment was deleted will also be sent upon request. Not only have they taken money, I have now also lost hours chatting, documenting, and filing. Note: I just tried to attach my folder with all documentation, but this form only let me attach the first 5 items. Please provide me with an email address to send the additional files.

I received a defective item on 5/01 and as of today 5/21 no refund or replacement item On April 5 at 8:11 AM I placed my order for the L'ange Le Volume 2-in -1 Volumizing Brush Dryer. Total cost was *** April 23 at 8:15 PM I received an email stating that the item was shipped. May 1st I received the package from Fedex and I opened it right away because I was very excited to try it and thats when my husband and I realized that the item was defective. At 5:54 PM I sent L'ange a message regarding the damage item from their website. I explained that the brush doesnt turn off, the cool or low setting doesnt work. Its always on the high setting and it will only stop if I push the cord towards the handle, but if I let go, the high setting keeps blowing. The only way to make it stop is to disconnect the item from the outlet. May 6. 2020 8:54 AM sent another email to customer care *** because I still havent received a response from them. May 7 at 7:29 PM sent customer care L'ange Hair *** another email & no response May 8 at 2:25 PM I sent another email to promotional email *** to see if at least someone reply. May 9 at 3:47 PM Still havent heard from anyone from L'ange so I sent another email L'ange Hair ***, Titled 2ND REQUEST - DEFECTIVE ITEM This is probably my 5th email to you. I'm getting inpatient with the silence. You ask for videos and your website gives a hard time uploading the video and it doesn't accept the file because it takes" too long to load or the connection was lost" As soon I received my package for the hair dryer brush I notices an issue with the settings. It doesn't turn off, doesn't change to cool or low setting. It stays on high setting all the time. Then I sent another message through their website the same day, May 9 stating I have sent more then 6 emails regarding the defective item and i still haven't heard from the company. As soon I received my package for the hair dryer brush I notices an issue with the settings. It doesn't turn off, doesn't change to cool or low setting. It stays on high setting all the time. I attached a video showing that the item is defective. May 12 at 10:54AM I finally receive an email from someone named *** with the following content: "Hi ***, Thank you for sending the video/pictures, we think that your tool needs to be replaced. For us to process a replacement, we want to make sure that the defective one will not cause any more damage. We ask that you cut the cord at the base of the handle (please make sure the cord is unplugged before doing so), and send us a photo so that we can process your replacement as soon as possible (Note: We do require this process for safety purposes). We apologize again for the inconvenience and we appreciate your cooperation. Please feel free to contact us again if you need further assistance, thanks again! *Please make sure the cord is unplugged before cuttingWith Care, *** Your L'ange Hair Care Agent" On May 17 at 10:04 AM I sent L'ange an email *** including a picture showing that the cord was cut, and I asked when will I get my replacement or my refund. As of today May 21, XXXX XX:XX AM I havent received a response from L'ange. I sent another email to L'ange Hair *** I'm still waiting for your response. L'ange lack of response is truly frustrating, and I was trying to avoid contacting the Complaintsboard.com, but I see that I have no other option at this point. If your business goal is to build long-lasting relationships with customers that trust your organization, you are failing by not responding to the customer concerns and by been so distrusting towards your customer, asking to provide proof that you cut the cord even though there's a video showing that the item is defective. You have to invest in fixing any errors that might be deterring loyal customers.

Ordered LeVite Straightener 4/20. It stopped working after 1 use. I emailed and submitted info&videos as have not received a replacement as promised.ORDER #*** received confirmation email from L'ange stating that it was delivered on 4/21. Apr 27, 2:46 PM PDT FROM ME Hello, I placed an order, please viewe the order below, and my Le Vite brush stopped getting hot/stopped working after using it twice. The number lights up on thr digital plate and I can hear the brush making a humming noise; however, it is not getting hot. I am reslly excited about my products and would love to be able to use my brush. I am nee to your company and I also ordered flat irons and a wand that I have not used as of yes so I hope I do not encounter the same problem. I look forward to hearing from you soon. Once again, I absolutely love the look of your products, the packaging is great, nice colors, and they smell lovely. Thanks. ~*** (L'ange Hair) on Apr 28, 7:41 AM PDT Hi ***,We are so sorry to hear you are having an issue with your order. Rest assured, We are here to help!To help us provide you with the quickest resolution. Could you please reply to this email and attach a couple of photos or a video that clearly shows the issue with your received item?Once we can review the images we will be better able to assist you with this issue.I sincerely apologize for the inconvenience and I look forward to your response. Thank you for being a L'ange Hair Customer!With Care,Arjeneth *** Care Team Me: April 29: Hello,I tried to create a brief video of the problem that I am experiencing. I wait for the brush to warm up prior to attempting to use it but it simply won't warm up. Again, it worked the initial time then stopped. I tried to make the video brief so that I was able to send it via email. Thank you and I look forward to hearing from you soon.~*** 4/29 request (***) *** - L'ange 5/4 Me: 5/24, 8:57:35 PM PDT Hello, I have sent pictures and videos of the problem and of me cutting the cord on my LeVite as instructed by Arjenth I believe her name was and I have yet to receive a replacement straightening brush. I ordered this item a while ago and my replacement has not come in time for Mother's Day or my birthday. I ordered this item in enough time and unfortunately, it stopped working immediately. I look forward to hearing from you soon and receiving my replacement.L'ange 5/24: "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." AND *** (L'ange Hair) 5/29, 10:02:07 AM PDT Hi ***!We ask that the cord be cut as to avoid any potential safety issues with the Defective one you have.We see that you said you cut the cord, but we couldn't find that email.We can send you the tool without you cutting the cord, however, we would request that we are not liable for any issues that *** occur in the time to get you a new one to you.If you accept these terms, we will make the exception to our policy and send you a new one.We also ask that you send your shipping address to verfiy the reship address.We will be waiting for your response.With *** Your L'ange Hair Care Agent 6/5 Me: I have been waiting for my replacement for a long time now and would like to receive it. If not, I would like my money back.6/5 From L'ange: "Hello!Thank you for contacting L'ange Hair!Your request (***) has been received and is currently being reviewed." AND "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." 6/5 Final email to L'ange 6/14: "Here are my the dates that I placed my orders: 4/15 *** tracking number: *** & 4/16 -*** tracking number: *** I ordered the LeVite which stopped working after one use. I emailed and submitted information and videos of me cutting the cord and have yet to receive a replacement almost 2 months later. Please refund my money as I'm tired of going back and forth speaking to representatives from your company."