Studio Shoppers Reviews 2025

Latest Reviews and Complaints

Sally Toleman of GB

Apr 01, 2024 10:56 am EDT

Verified customer

Studio Studio24

Hi . My account number is [protected] my name is Sally Toleman. Email address is

Sally.[protected]@hotmail.co.uk.

I posted a parcel back to studio on the 30th November 2023 and another parcel on the 9th January 2024. I have been fighting to get the credit back to my account for the items I've returned since December 2923.

They finally gave me credit for the sum of £78.00 on the 22nd march 2024. But they have underpaid me credit for £28.00. The total refund should have been £106.00 but I only got £78.00.

Also all this time since December 2023 I've been paying interest on the items I do not have as I've returned them

I think it's very unfair that I should have been paying interest on items I sent back in November and January.

I have been in touch with studio fir the past 3 months but it's still not getting sorted.

I have been a studio customer fir years and I really don't think I'm treated fairly.

They keep telling me to contact this and contact that but nothing has been sorted

3 months this has been going on.

So I really hope you can help sort these issues out. Thank you

Regards Sally Toleman

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How responsive is Studio's customer service?

0 Resolved

2 Unresolved

Total complaints: 2

Resolved complaints: 0 (0%)

Unresolved complaints: 2 (100%)

Absolutely frustrating 🫠
It's quite possible that Studio is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Studio's silence.

How is Studio’s rated by customers?

Studio’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with purchases.

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Ellyjade of GB

Sep 06, 2023 6:23 am EDT

Verified customer

Studio Customer service.

Hi do your customer services manager follow actions that she suggested. She informed me that a manager from complaints would ring me and hey ho am still waiting. Customer services are rude and will always talk over you. I received email showing my parcel had been delivered with the three items I ordered. It came with o my two items. Then I received an email they had credit my account or the .missing item . when I asked why was it this happen omg they where adamant I had receivedthe missing item. And to Che m with a neighbor to see if they had it lol. So now I am basically ca!ed a thief. After al.odd 45mi s on this last cal! To them the customer services says j have looked on you'd account and their is a reddit o yoh account for this item mg rep!g was excuse me all the while until you have been call I g me a lair is that right she hung up on me. So am wait it for the resolution manager to ring. Dnt think m that's going to happen

Desired outcome: I would like an apology and the num er of phone calls I have done a credit for the inconvenience of all this. Phone calls being e very day and lasting min. 35 to 146 mins

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Martin MIDDLETON

1 comments

Martin MIDDLETON of GB

Jan 07, 2025 5:01 pm EST

This has been regarding one kettle and one microwave never arr. We are old age pensioners. No money put back into my acc. Martin middleton this is studio account.

Studio earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Studio to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Studio is known for their high standards and safety. If you're thinking about dealing with Studio, it's wise to check how they handle complaints.

Studio.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Studio.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Studio have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Studio reviews first appeared on Complaints Board on Sep 6, 2023. The latest review Studio24 was posted on Apr 1, 2024. Studio has an average consumer rating of 1 stars from 2 reviews. Studio has resolved 0 complaints.