StubHub – Absolutely unacceptable experience.

I bought concert tickets a month in advance and never received the tickets or QR codes. I called customer service multiple times leading up to the event and was told I’d receive them the day of. On the day of the concert, I called seven times. Each person I spoke with gave me the runaround, stalled for time, and promised to call back — no one ever did.

I was in the car with friends, all excited for the event, and ended up feeling embarrassed and frustrated as it became clear that this company had completely dropped the ball. I had to buy tickets last-minute through another app just to salvage the evening.

This is not just poor service — it’s careless and disrespectful to paying customers. I will never use this service again, and I strongly advise others to avoid it.