StubHub review: Reversal of charge.

This company has ignored several requests to reverse the charge.

To: [protected]@stubhub.com

Sirs:

I am not paying $478.37 service fee. Immediately reverse your charge. The bank has frozen my card and no payments will be made until you reverse the charge. I'm sure you won't have any issue with this.

Louis Figueroa

Sent from my T-Mobile 5G Device

-------- Original message --------

From: stubhub

Date: 10/25/23 4:35 PM (GMT-07:00)

To: [protected]@yahoo.com

Subject: StubHub customer support update Order - [protected]

Dear Louis,

Thank you for contacting us regarding your order [protected] for Texas Rangers at Arizona Diamondbacks: World Series (Home Game 3, Series Game 5, If Necessary) on 1 November 2023.

Thank you for bringing your concern regarding the additional $478.37 fee to our attention. We understand your hesitation and we are more than happy to explain the purpose of this fee.

Our fees are essential for us to provide customers like yourself with a seamless and exceptional service. They allow us to continually improve and develop our platform for discovering the world's best live events. We take pride in verifying the validity of the tickets we offer, ensuring that you have a trustworthy experience with us.

Additionally, the fees contribute to providing you with the best possible delivery and payment options, guaranteeing a safe and secure delivery of your tickets well before the event. We understand the importance of receiving tickets promptly, and we strive to fulfill this expectation.

Furthermore, the fees enable us to maintain a dedicated customer service team who are readily available to assist you promptly should you ever require any support or have any questions. We take pride in providing exceptional customer assistance and being there for our valued customers whenever they need us.

While we cannot guarantee a definitive list of benefits associated with the fee, we can assure you that it goes towards enhancing your overall experience us. We continuously invest in improving our services, delivering an outstanding event discovery platform, and priorit customer satisfaction.

We apologize for any inconvenience caused by this discrepancy, and we appreciate your understanding. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to let us know. Your satisfaction is our utmost priority, and we are here to address any concerns you may have.

Thank you for your attention to this matter.

Kind regards,

Tomas