StubHub review: Payment from sold tickets

I sold VIP Box seats that include a pass for VIP Parking. The concert and parking tickets are issued separately. They are mobile tickets. On 9/5 the buyer said that I didn't send the parking pass as promised. I immediately submitted a service ticket with the proof that I sent the tickets including the emails that all tickets were transferred immediately upon sale and that the buyer accepted the tickets. I also sent corroborating proof from the ticketmaster app that shows the tickets were transferred and accepted by the buyer. Then I received an email requesting the documents, so I replied to the email with them attached again. The next day I received another email requesting the proof. I replied with it again. My proof was 9 pages of documents. On Sept 8, they deducted a fee from my payment for the tickets. However according to their contract they are supposed to charge my card entered as guarantee and only deduct from funds if card fails.

I waited until Sept 13th to follow up by replying to the email and received a useless response. I have called several times and every time I have to explain the situation. On 9/13 I was told I'd have the funds within 5 to 8 days. I waited a week and called again. Once again I was told I'd have the funds in 5 to 8 days. I have sent numerous follow up emails. I called again on 10/2 and was told my case was at the escalation team, since 9/20, and that the days for them to reply have been reached. I would absolutely receive an email from the THAT day. Didn't happen. I emailed again. Here we are 10/5. I called again, had to explain everything...again. 45 minutes, won't let me talk to manager or escalation team and still no resolution. Every agent can see the proof is there several times. I shouldn't have to spend so much time fighting to get what they never should have charged me for.