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[Resolved] Straight Talk Wirelessservice

5
L Aug 13, 2018 Review updated:

My husband and I both have had straight talk phones for over 7 years. Here recently we have noticed that when we first pay our bill our phones don't run properly and function slowly on Wi-Fi until we run out of days then we cannot use the internet unless we are hooked up to Wi-Fi. It's like they are forcing us to use all of our data so they can try to get that extra money out of us to "speed" our phones back up.

  • Straight Talk Wireless's response · Sep 13, 2018

    This is Sara from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • 9w
    9wood Aug 13, 2018

    that's proberly what they are doing
    of course they will deny that and want you to pay for some data card
    your dealing with trac fone all they care about is being paid
    you are better off going to T-Mobile or Verizon

    0 Votes

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