Straight Talk Wireless review: Poor customer service

I have been calling the last four days regarding an error message I received when trying to make an online purchase. I have called three times just today. I was on the phone for almost two hours requesting to speak with a manager after receiving very little assistance or effort with the issue. There was long silent holds. No response from agent when calling out for her. The last time she spoke I was told that I was being transferred to a supervisor. I was asked to hold while I was being transferred. I was transferred to the survey. I have called back twice since then and experienced the same poor customer service from each agent that has taken my call. I was told that I can't be transferred to a manager until I make my complaint known. I was also told that there was only one manage and they were on lunch. While telling me the manager wasn't available. They place you on long silent holds hoping you end the call. It's very obvious that this is their normal behavior. Shut the whole call center down! If this is the customer service I get every time I call...ROBOT ME!