Straight Talk Wireless
United States - 33178
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I bought a straight talk phone and time card from wal-mart about a year ago. At first when I got the phone...
2-8-10, I bought one of these #!!&%#$ ST phones and a $30.00 service card* "Oh BOY!"
From day one, I haven't been able to access my ST account on line, it states my account was under construction, number not valid and number not in system, , , --->BUT my phone worked!<---
Come 3-6-10, I figured I better add some time! I bought another $30.00 card, called ST customer service and they couldn't add time either but they gave me a "ticket number" and told me "This will be solved in 1-2 day's". The next day they shut my phone off.
I borrowed a phone (again) and got the ST phone turned back on and still had NO account access on line..
SO! I Called them and started complaining! They gave me a "Ticket Number" and shut my phone off again.
Here starts the revolving door.
I've called them 11 times as of today (4-6-10) I've gotten 8 "ticket numbers", all escalated. Today I refused to "GO AWAY" and demanded to talk to a supervisor at their phone-in customer service department and was switched to 4 different mumbling ###'s who wanted to "defer" another ticket number on me. (A supervisor is supposed to call me on my ST phone sometime in the next few days and offer me a new account). My phone is shut off. All my phone is good for is the clock and storing numbers, nothing else works.
We All Need To Get Together and File A Class Action Lawsuit Against Them!!
Before they turn into an ENRON of cell service.
I bought three phones from straight talk, purchased three minutes cards..After a few weeks one of the phone...
I got a straight talk phone in feb 2010 had no problems adding minutes when i just got a prepaid straight...
Me and straight talk/net 10 and why I cannot call...
On monday, march 15, I went to wal-mart and purchased the st phone, a lg290c for $79.99. while at wal-mart I also purchased a st service card, one that would give me unlimited phone service for 45.00.
I returned home and tried, using the prompts on the phone, to activate it. after about 10 minutes of being on hold and/or responding to computer generated questions, I received a recorded message that “due to unusually heavy call volume” there would be an additional 10 minute wait before a customer service rep will become available. I hung up with the intention of activating the phone by internet.
Little did I know that my problems were about to escalate.
At the straight talk web site I completed all the required forms prior to activating a new phone, including the radio button that I wanted to import an existing phone number from another carrier.
After providing all the requested information and following all the prompts, the last entry started, but did not complete. I waited and waited, for what seemed like 30 minutes; it was probably 15. eventually I restarted the process at the beginning including using a different browser. once again, when I got to the very last step, I waited patiently and nothing happened.
I tried a third time, this time after shutting off and restarting the computer. instead of waiting for the last entry to be accepted, I took the dog for a walk. I returned to the same problem. once again, I shut off the computer, restarted it, returned tothe straight talk web site and started all over. this time there was a different result: as, at the straight talk web site, there was a message that the site is closed for maintenance along with an apology for any inconvenience that it may have caused. I wish that I had received this message earlier which would have saved me well over an hour of my time. armed with the knowledge that their web site was not operational I waited a few hours before trying again, each of my subsequent attempts were without success.
Eventually the straight talk web site was up and running. (unfortunately, and I did not realize it at the time, the web site was reactivated after all their customer service reps had gone home for the day.) again, I followed all the prompts, including the radio button entitled, import an existing number from another carrier.
When finished, st assigned another number to my phone. this is not what I wanted or requested. I called the customer service number which was answered by an outgoing recorded message which said that if you desire to speak with a customer rep to call back tomorrow as we are now closed. I did.
Next I called straight talk customer service the morning of tuesday, march 16. the first rep I spoke with was a heavily accented lady. I only mention the accent as she was very difficult to understand. she repeatedly put me on hold saying that she had to “talk to her supervisor.” at the time I believed the supervisor statement but I no longer do as there were too many of them and the next st customer service rep said the same thing when he placed me on many and frequent holds. I believe that “going to speak with a supervisor” is euphemism for taking time to look up the answer in some kind of manual.
After about 45 minutes, during which she kept asking the same, non specific questions she said that she was going to transfer me to someone who was going to complete the process. I found this statement to be somewhat peculiar as, during the 45 minutes that she had me on the line, she never asked what carrier I wanted to import the number from (at&t); the number itself, my account number with at&t, or the password associated my account with at&t.
Next, I was transferred to a man who began the conversation by asking for the serial number on my phone. I responded by saying that I had just provided this information to the lady who transferred me to him. he informed me that she did not transfer any information and that we had to start from the beginning. I asked “what was the point of her asking me all those questions, repeatedly for 45 minutes?”
By this time my frustration level had increased although I complied and began the process anew. after about 30 minutes, which included several breaks prefaced with “is it ok if I put you on hold for up to three minutes while I speak with my supervisor?”I was informed that both the at&t phone andthe straight talk phone would be disconnected for a period of anywhere from 2 hours to 7 days. at this point I felt that I had no other choice other than to say “yes.”
That was about 11:20 am. it is now 11:35 pm and I still do not have phone service of any kind.
Tonight, about 7pm, I attempted to activate my net10 phone. little did I know that another disaster was awaiting me. at the net10 web site I also tried activatingthe phone several times without success, each time getting to the last step and having their web site refuse to go to the next step. does this sound familiar?
At this point in time I was willing to forfeit the 300 free minutes that were supposed to come with the net10 phone because I desperately wanted phone service, any phone service. not only could I not activate the 300 free included minutes but I also was unable to purchase and activate additional minutes. after about 45 minutes of repeated frustration I decided to return to my local wal-mart with the three phones in hand and seek their help.
Upon arrival it seemed that everyone working in the phone department was gone on a break, etc. eventually I located and contacted the store manager who, on the loudspeaker system, asked for personnel to report tothe phone department. a lady did. I told her my story, she volunteered that what straight talk did was both stupid and unnecessary as, to the best of her knowledge; they do not have to disconnect the at&t phone until shortly before they activatethe straight talk phone.
I asked her if she could import my contacts from my at&t phone to my straight talk phone, she said it couldn’t be done by her or anyone else.
Next, I asked her if she could get my motorola bluetooth earpiece to work with the lg straight talk phone, she responded by saying that could only be done afterthe phone is activated.
Next I told her of my having a net10 phone as a backup plan and the problems I had encountered with net10; that their internet message said that I needed to call from a telephone, but due to st disconnecting all my phones that I did not have a phone that worked.
She volunteered to call net10 for me. she called and received an automated system; she responded to all the questions appropriately, she then received a message that my sim card was not valid. she verified the validity of the sim card and started over. during this time she informed me that her shift ended at 9pm and that she was going home.
Despite her obvious expertise in activating phones eventually she gave up.
Next she informed me that i, or someone in my behalf, must call the net10 customer service when there are live persons working there. upon inquiry she revealed that she did not know what hours net 10 had humans working as customer service reps.
I returned home, nothing accomplished and I am still without telephone service. it is now 11:40 pm.
About 4 months ago I went from Tracfone to Straight Talk, which is the same company. I purchased the LG 290CM...
26 days of good service, phone goes out completely no outgoing, no incomming calls. Received the run-around from the call center. couldn't find a supervisor, couldn't reach technical support and I'm still waiting on a solution to the problem. Phone has been out of service for 3 days out $156.00. But hopefully the BBB can help cause I've filled a complaint I urge that others who were scamed to do the same.
I am so tied of every time others calls me or I make a call. It say were sorry all circuits are busy now...
They overcharged me, then when the phone came it didn't work. I lost my original number. It was one nightmare after another. Then through one of the Straight Talk operators, I obtained a telephone number that changed everything.
His name is Kevin
His number is [protected] Ext. #3151
I called four times total. The first time he told me he was very sorry but he couldn't do anything. I kept complaining. (He's the supervisor). Finally he reimbursed me, sent me a new phone and got my old number back!
YOU HAVE TO BE TENACIOUS! Each time I called I left long messages explaining in detail what had happened. I just kept calling until he took an interest in my case. I was NOT rude, but I didn't give up either. (He knew I was going to keep calling.) He's an American working out of the corporate office in Florida and he has a lot of pull. He was very nice and polite on the phone. The last time I called, I threatened to contact the Attorney General and Consumer Affairs, and I think that's what did the trick, but who knows? All I can say is this is the guy that can turn your luck around, but you have to be ready to do battle.
I bought a Straight Talk phone a week ago and have yet to be able to activate it! They claim the serial number of the phone has someone elses account information on it. When I call "customer service" I get put on hold and transferred to departments that don't answer!!! This is an obvious rip off operation aimed at getting your money and wearing you out trying to get what you paid for.
I have been trying to check my service end date both online and by phone for the last 2 days and it tells me "We need time to process your request.Please do not click on submit again because this could cause your transaction to fail, etc. because I knew my service end date was close. So I decide to just to Walmart pick up another card to add, call the number and add, it tells me to allow 5 minutes. Well it is now the next day and I went online and the only option it would give me on my account is to reactivate possibly with a new number. So I go ahead and try that, it already has all my phones info. because I registered it online. Then, it tells me that I can't use that card because it's already in use. I have had this phone about 3 or 4 months and have had problems every month with adding service days. It told me to call the customer care #, so I do and it says "welcome to american roaming prepaid! "So I still have no phone and can't reach customer service. My next step is going to be contacting an Attorney because this really tops it all! It would not allow me to save to my computer, but I did copy it.
I bought a Straight talk phone Jan. 25th. My phone number was suppose to be "ported" from my Trac Phone which irroniclly is their company! I had to wait 3 days to even get service, and once I did, I only had it for a week. It quit working on a Friday, and I was told by Phillipe, Julio, and Juan " please allow us 24 to 48 hours to fix this" FOR 5 DAYS THAT IS ALL I WAS TOLD!! The kicker is I have now purchased 3-$45 cards in hopes that this would be fixed. Man was I ever wrong! It is day 6 and 1:30pm my time- I have been on hold since 8 am and disconnected 4 times and STILL nothing!! I am to the point where I am going to run over my phone and put it in a Valentines Day card and send it to them with love! This was suppose to be cheaper than trac-Phone and much better, but all its been is acurse! I DO NOT RECOMMEND THIS PHONE TO ANYONE! NOT EVEN MY WORSE ENEMY
Well, mom always said if it sounds too good to be true, it usually is.
I really like the messenger phone, but thought that $100 was a bit much for out of pocket, but hoped the monthly savings would make up for it. It is a horrible experience to call customer service. Hard to get someone who speaks English fluently, and I can recite their script by memory (you'll memorize it too if you call more than twice; which you will!) Website offers a way to "personalize your phone with ringtones and graphics", but website says "under construction" and can not "authorize your account"? When I (finally) got through to an agent, I was told this was a national problem and to be patient. I had to go through 10 minutes of "checking my account" and the rep did not know of this "national problem" from the beginning??? Now, the phone works well for the most part, and I was one of the lucky ones that got my number ported and usable in one day, but I have had an instance where I went from "25 hours" of talk time to "'0" minutes ! If you need to call on a weekend, you won't get anyone unless you press the key for wanting to buy more minutes (of course). Overall, because I paid so much for the phone, I'll stick it out. The only good thing, really, about Straight Talk is that the competition is finally making the big guys bring down their prices...and that means in the future, you better believe I'm hopping back to Verizon. I'm hoping I can stick it out for a year. Wouldn't you know, the big three started lowering their prices right after I bought my phone! Crossing my fingers till then, but please! Until Straight Talk gets it "straight", stay with a reputable company that actually cares about giving quality customer service!
Liars and Cheats, The straight talk experience I have had in approximately 5 weeks as a customer. Had I not bought the $100 phone I would have quit this company. They have misleading information on the web site concerning monthly contracts. I have been on the phone three times for hours trying to get things right. They have cheated me out of one month ($45) of service and lied telling me they would give it to me when I called back. They denied and and lied. They do not allow you to talk to any one above a floor supervisor.
I am pissed!
Do NOT do business with this company, you will be sorry if you run into any troubles.
My wife and I both purchased straight talk phones from Wal Mart, she purchased hers first and miine was a month later, my phone stopped working after 3 weeks, I took it back to Wal Mart and they exchanged it with no problem. The next day my wifes service on her phone was discontinued, we called straight talk and was told that we needed to fax the reciept for the air card that we purchased along with the serial number and IME for the phone. I took all of this info back to Wal Mart in hope that they would be able to help get this phone back online, we were able to fax the info that ST needed and we went home thinking that the matter was resolved, the next day I called them and they said that they recieved the fax and they had to relay it to the corporate offices and i should have a response within 24 to 48 hours, well after three day i still didnt have service or a response, I called ST back and after 1 hour on the phone they said that I didnt fax in a bar code label from the box for the phone that was purchased for my wife nearly 2 months before. I just quit trying and had to purchace another air time card for that month and put new minutes on my wifes phone. Straight Talks customer service is terrible, if you call with a problem expect to be on the phone for 2 hours and dont expect to talk to anybody that can speak english very well.
I purchased a straight talk phone at walmart on nov. 1st. Activated it on that day and had no trouble with it for a month. I decided that I would switch to an auto bill pay plan for the following month and signed up for it online on dec. 1st. However, my pone did not reactivate. I called repeatedly to try to get the phone working and followed all of the instructions to reset the phone, but to no avail. They kept telling me to wait 2 hours, then 24 hours.
After 4 days of trying (And waiting), it still wasn't working and I had to leave town on a 10-day trip. They said that if I would wait another 24 hours, it would be fixed... But when it wasn't, and I was on the road, then I was really screwed because when I called from the city that I was in, apparently, they couldn't detect my phone fom there and they said that I would have to wait until I got back to my home area code (I didn't quite understand that one because they were selling straight talk phones in the walmart in that town, so they must have had service from some kind of towers there!)
Finally, upon returning home (On dec. 16th) I contacted them again and told them that I wanted to get my phone working while I was on the phone with them that day or else I wanted my money back for the phone and the minutes. After about an hour on the phone, the gal did get my phone working again. I guess she had to enter all of the information again and she said that perhaps something had been left off before. (I don't quite understand that since I did have one month of good service). Anyway, I said that I still wasn't completely happy because I had paid for a full month of service and didn't have any for 15 days! I wanted to have those 15 days added back onto my service... So she said that she would make the expiration date for jan 15th instead of dec. 31st... I thought that would be the least they could do. But then on dec. 31st, my credit card was billed for another $30! Apparently, she lied and the date wasn't reset! Because when I called on jan 1st to complain, the representative said that they aren't able to reset the service dates from their computers. I wold have to call the executive offices and they would handle the problem. Today (Jan 5th) I called them and lo and behold, they won't do anything. She spoke to her supervisor but wouldn't let me talk to him or give me the name of a corporate representative who I could speak to about this. I am totally frustrated and want to tell everyone that I can about how poor their customer service is.
I purchase a phone and phone card from Walmart for my 13 yr old son for Christmas. This was to be his first phone and thought it would be a good idea to start him out on a pre-paid plan. However its been a mess since Christmas morning. FIrst off I was able to get it activated however the system gave me a LONG DISTANCE phone number for his phone (the phone number given was for the next county over which is long distance from my phones and everyone we know.)
I called customer service, spent 2 hours on the phone with which has to be one of the rudest people I have ever met, she told me that the area code for the phone was my area code (like I don't know where I live) and that if I wanted it changed I could go purchase another card...then a few minutes later she stated that there were no phone numbers left for my area code..wow. I asked to talk to her superviser and she said he was busy. I ended the phone call saying I would call back and speak to someone else.
I called a 2nd time, talked to a nice guy who said that he would put a order in and for me to get back within 48 hours.
I did just that and got another bozo like the first lady telling me just about the same thing she did. I flipped and asked to talk to a superviser who was miraculously "busy" at the time and unable to come to her phone. After more persuasion I was able to access a corporate number.
Called corporate phone number and talked to a woman who has been working on getting me a local phone number for my son. She contacts me at least 2 times a day about the matter. We have tried several times to re- activate the phone but the old number still shows up. This has been going on 1 week and now my son still hasn't used his phone...Very frustrating..and very unacceptable. I do have to say the lady at corporate is very helpful and nice...however how long can this go on.
If I would of seen the complaints before purchasing...my decision would of been different.
Has anyone managed to get a phone activated on this network? Everything the other complaints state is true. My number was pulled from Sprint and is therefore that phone is not working. Nor is the Straight Talk phone. The representatives are absolutely no help. They read there canned scripts and you get nowhere. This is my only phone number and also a business number. Now I wonder if it is lost for good.
In the support faq's for transferring your current number to a Straight Talk phone, it says that "Your...
I've had Straighttalk for just over 2 months. I've opted for the unlimited prepaid plan at...