Straight Talk Wireless review: Disabling my 25-day old Phone and 15 year old Phone Number

I am unhappy with the quality of service Straight Talk provided me 22-23 July 2022. I have been a faithful Straight Talk customer for 15 years, having purchased several phones through Straight Talk, as well as a long history of automatic monthly plans for three lines. Hence, I was surprised to learn my cell phone service had been disconnected on or about 22 July 2022. My thoughts were that I made a phone plan error when I purchased a brand new iPhone 12 Mini through Straight Talk on 27 June 2022. I called Straight Talk on 23 July to reinstate my automatic phone plan for my phone and number. Imagine my astonishment and displeasure when I was told my phone and my phone number were “permanently disabled because I sent group text messages, and it can never be used again.” The representative told me very harshly that I violated the terms and conditions. I went through the terms and conditions. It states nothing about group text messages. What is especially perplexing is that the FAQs on Straight Talk’s website clearly states group text messages are allowed, giving further instructions how to send them. Having absolutely not violated the terms and conditions, my brand new phone and very established phone number have been arbitrarily disabled and this is simply an unsatisfactory level of quality service and support. Losing the ability to call and text with family, friends and co-workers in 2022 is crippling, not to mention the loss of the use of a brand new $541 phone. While I have dealt with many hours of frustration with Straight Talk and as I have already changed carriers due to the indiscriminate disabling of my 25-day old phone and my 15 year old phone number (disallowing portability of my number),

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