Like everyone else has said - appalling non exsistent customer/technical support and IF you do get onto someone they either don't speak english or only make things worse. Add to that, no more 24/7 support - it's all automated crap that also can't fix anything. They want your money and information and then only make excuses when THEY screw up and hold the customer to account.
Considering every complaint about this mob is the same or very similar - why are they still in business? If any other company was as incompetent as they are - they'd be gone in a heart beat!