Straight Talk Wireless review: Service is good. Customer service is the worst I have ever experienced

My mother's phone quit working. I called customer service and after being on hold, they said that she hadn't paid her bill. Her bill is on auto pay and I proved that her bill was paid. Gigi, is her name, I think. Her accent was so thick that I had to ask her to repeat everything she said. She then told me that it was a problem with the phone and not Straight Talk. I asked to speak with her supervisor. She did not let me. She then gave me a number to call, 45 minutes later. I called it and a very nice man that I could understand told me that her phone was not registered with them. He made a 3 way call with straight talk. Two hours later, Jubissa answered (520636 employee number). She was the rudest person. I couldn't understand her. She then said she sent an email to verify the account. It wasn't sent. She said that she would not help me. I asked to speak to her supervisor, and she said that she was the supervisor and no one was higher than her. She then hung up on me. I spent 3 hours on the phone waiting for help and received a slap in the face. My mother and I have had straight talk for over 10 years and was planning on getting it for my brother in November.

Your customer service sucks. They don't have a clue. I'm extremely disappointed and currently looking for another plan