Straight Talk Wireless
Reviews and Complaints

Bought a new samsung phone on [protected] it lasted until 7/1/2015 an the ram went out had some videos on it that i lost that can never be replaced just took them of my granddaughter so i took it to a straight talk center to be told had to send it to send it back so then i call walmart sense i bought it at walmart no had to then call straight talk so i did an got everything in works to return . In the mean time had to go buy another phone at walmart lg this time like on 7 /4/2015 it lasted 2 weeks an it just wenrt blank an could not turn it on or off called in an got it ready to return when the lady tryed to send this threw my email when i ask her to send it fedx which she messed it up so had to go back to a my phone i had fort over a year just could not talk on it but was able to text. Got my samsung back added air time an call in to get everything turn on an transfer to samsung which the person i talk to mess not 1 but 2 sim cards up so here i am today 8/27/2015 waiting on a sim card which i was told 8/18 2015 it would be here in 3 days not called back an they messed my address up an now i have to wait more time and it should of been here today still not

I bought a zte rapido cell phone which proved to be defective. I called customer support numerous times and got the same lies every time. They told me I would receive a return package within three to five business days. Obviously they can't count. I finally called Walmart corp and filed a complaint. Straight Talk contacted me same day and I received my return package the next day. Great right! Wrong! I immediately returned my defective phone the same day. They received it the following day. I know because I tracked it! Guess what! they still can't count. They were suppose to send me a new phone as soon as they received my defective one. Guess I will have to contact Walmart again to get my replace phone! So customers be ware of Straight Talk. They are just a bunch of liers. They WILL NOT stand behind their defective products!

H

Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.

08/02/2015 I purchased a Straight Talk $45 Unlimited phone card and two of the numbers on the service PIN are illegible. I contacted Straight Talk Customer Support and after over an hour on the phone nothing was solved. They refuse to refund me and say that my card has already been used after being given the underlined bar code number. Wal-Mart, where I purchased the card will not do anything because the card has been scratched off.
I still have the receipt of the purchase.
I want a full refund.

Straight talk has lied about the unlimited internet usage for $45.00 per month. I have had phone service with them since 2009. I have never received a text message from 2009 through 2013 saying that I have used all my high speed data.in 2014 I started receiving text messages from them saying that I have used all my high speed data. From 2009 through 2013 I used the same internet usage that I use now. (Nothing i'm doing different). I was never notified of any changes that may have taken place according. This is unacceptable and straight talk should be held accountable for false advertisement. They do not tell you in the advertisements or upon activation of your phone that your data will be reduced.

I have never in my life dealt with a customer service like this in my life. I had net 10 forever and just switched to straight talk in December and everytimeI have to call ccustomer service, they are foreign and you cannot understand them at all and you would think all your previous information would be in their system but they do not know sh_t! I complain but it is like they do not here you, heck they might not even know what that is! But they never apologize for your troubles, when you finish, they don't say, "is their anything else I can help you with or have a good day. It is like they can't get off phonequick enough! I am sseriously thinking about switching back to net 10, at least you can get a service card anywhere and I have never had problems with customer service! Whoever it was that commented earlier that said customer service with straight talk su_ks and they try to save money by having their call center overseas and they don't know a dang thing, was absolutely right! I just dread it. I have been trying to get my phone replaced and they finally sent it and it was a long process, had to call twice because the first time they sent a prepaid fed ex label through email and it wouldn't work, so I called and they reasked me all my info yet again! Then when fed ex delivered my box with envelope and I sent it back and finally got replacement phone and it was cracked, I had to call back. They had nerve to ask me if I dropped it and then had to deal with them sending me email and calling back and now waiting another 3-5 days.

We have three phones and for at least the last year there have been four automatic deductions taken out each month for these phones. So I have been automatically deducted for a forth phone for an entire year! I have talked to 11 different people at straight talk to have this fixed. I have been told the bank has to charge the money back, the bank has to call straight talk to get it charged back, and lastly that straight talk can't fix it because they can't issue me a new credit/debit card! I have been talked to rudely, sarcastically, and hung up on. I have been told their are no supervisors to talk to... I have been told these transactions can't be stopped because I don't know the phone number or serial number for the forth phone that I do not own. I have changed my card information only to have it updated on t forth line as well without my consent. Today I have finally then in touch with a refund department to to have this issue resolved but my next step will be a lawyer.

Again, I am on the phone with another idiot from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they are outside smoking weed.

A few weeks ago I was in the hospital and my service ended. When I returned home last week, I renewed my service. Big mistake. Since then, dead air kicks into all of my calls. I have to reboot the phone and then when I make the call, dead air kicks in after 10 minutes.

The lock screen kicks in and ends all of my calls. This happened on a 911 call. I was told that the lock screen is supposed to end the calls if one has been on the phone too long.

WTF? Excuse me? What was that advertisement of unlimited talk, text and data. As far as text is concerned. I cannot text. Too many connection problems. It took me 2 days to have a text go through. I sent one text and it multiplied to the recipient to the point, she called and complained about me over texting her.

When I make a call it takes two to three minutes before a call is dialed and connected and it locks up the phone. I have to reboot the phone and wait for that scanning media card before I can make a call. There was a fire in my apartment building and I cannot rely on Straight Talk to have that call go through. That would be too much like right.

I was told that I would have to return the phone and wait up to 10 days before I receive my replacement phone. Now mind you that I paid for the service for 30 days and I will be short on my paid service.

Did I mention that I had surgery and I need a phone for emergency purposes? I was told to borrow someone's phone or go search for a payphone. Excuse me? Does the idiots at Straight Talk know that other people work and that payphones are not available. I was also told to use a older straight talk phone. I do not have another Straight Talk phone. I sent them back.

I have contacted an attorney about filing a lawsuit against this company. There is one about the fraudulent unlimited service and the slowing down of the data speed. Since I reactivated my phone, it is working way below 3G, let's just say it is working at 300 baud dial up modem speed.

I cannot get my emails. I have to reboot the phone in order to get the emails. I cannot keep bothering my neighbors and jeopardizing my health due to unethical policies and negative training.

THERE ARE NO SIGNS OF INTELLIGENT LIFE AT STRAIGHT TALK. Customer service is very poor, there's no such thing as common sense. The FCC should step in and make Straight Talk get their act together or go out of business.

I did not have this problem of being on two phones to solve a problem when I was with AT&T, Verizon or Sprint.

I bought an introductory package, then added three months service, for a total of four months.
After establishing service, I discovered you do not allow phones to be used as a WiFi hot spot. This was not disclosed in any of your literature. I quickly moved service back to AT&T. So, I’m not using your service.
Please make sure the three month extension is cancelled. Do I get a partial refund on the introductory 30 days?
Robert Q

From: Custsrvst [mailto:[protected]@straighttalk.com]
Sent: Monday, March 23, 2015 4:02 PM
To: Bob Q
Subject: Re: Refund (KMM30472085V51680L0KM)

Dear Robert,

Thank you for your interest in Straight Talk Wireless. We are responding to your recent inquiry.

Please be informed that Straight Talk does not support this application. We do not allow Straight Talk handset to be used as Wi-Fi hot spot because that is against the Terms and Conditions of Straight Talk Service. Please be informed that, as stated in Straight Talk Terms and Conditions that Straight Talk unlimited plan features cannot be used for any applications that tether your device to a laptop or personal computer other than for the use of wireless sync. Improper, illegal or unauthorized use of your Straight Talk phone may result in immediate discontinuance of service and legal action. These acts violate Straight Talk’s rights and state and federal laws.

In addition, the service card has been successfully added. Please be advised that we do not issue refunds for airtime or service cards purchases. We value you as our customer and it is our pleasure serving you. Be assured that we will be providing you the best service possible.

If you have any further questions or concerns, you may contact us via Chat or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Thank you for being a Straight Talk Wireless customer. We appreciate your business.

Sincerely,

Straight Talk Wireless

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I’m screwed out of $200.
Even for the purely optional three month purchase.
Great way to do business.
I’ll have to tell others

Straight Talk Wireless has some problems with their customer service. I tried to activate a phone for my wife and have spent over six hours trying to troubleshoot why it cannot call out. The problem here is that nobody in India wants to help me. They just keep saying something like thats not possible, and then transfer me to a different person. At some point the call is dropped, and I have to call back all over again. Their computer will not let you ask for a representative. If you dont do what it says, it will end the call for you, just like the live straight talk people. I realize that AT&T and Sprint are lacking in this area also. Right now they look good.

Straight talk is the worst cellphone provider I have ever dealt with, the customer service sucks, they hire people from overseas who barely speak or understand the English language to reduce costs. The customer service reps are unskilled and not trained properly and don't know how to do they're jobs correctly. I was on hold for over an hour with customer service and they hung up on me, then I called back and asked to speak with a supervisor and they hung up on me again, my cellular data is not working on my phone which is why I called. And they gave me the run around telling me to try stupid things like turning on and off the phone waiting my time, and still were unable to resolve my issue, this is my 4th time dealing with data problems with straight talk, after reading online they are being sued in a class action lawsuit for cheating customers on data by throttling or completely cutting service off for customers, they lied about providing unlimited data and only providing a data cap. Never deal with this company again.

I bought a service card for my cell phone for $45. I added it to my cell phone via my serial number on their website. My phone got deactivated because they added it to someone else's account and they refuse to do anything about it. They continuously blamed me, no it was their website, and they refused to give me the number to someone higher up. They also hung up on me once and refused to provide their names. I am contacting a lawyer first thing in the morning.

My cell number is my business number. My problems began with BYOP program. I was given an Samsung Gs3 on the Verizon network. I purchased the activation kit from Walmart. That included 30 days of voice, text, data and sim card. $ 60.00. Found out from Straight talk that the activation kit did not have a Verizon sim card. So they had to send me a sim card. Got the sim card in the mail and it didn't work. So they sent me another sim card. (Time wise about 3 weeks total) Tried to activate the nest sim card with customer service. The Rep. set the phone up with a new number. NOTE: A number I didn't want or needed. Before the Rep. got off the phone. I tried to get him to change the number back to my original number. He told me, that it would take an hour or so to change over. Ended call. Couple hours later, no change to my original number. Called back and got told it was changed over again. No Luck ! A couple of days past and I attempted to get the number changed. Finally, they got me to a advanced technical support rep. He got the number changed to my original number. All is ok. But, in the middle of all of this. I was asked to add more minutes. So I did so. The problem of adding the minutes was it went to the wrong number. Not to my original number. A number I was not using, but it is still on my account. Last week, I called ( Approximately Jan. 15, 2015) knowing my original phone end date was 1/21/2015. I wanted to have the minutes transfer to my original number. The Rep. said she changed the minutes to my original number. So, I assumed all was ok. Well, yesterday ( 1/21/2015) my phone went dead. Same day, called from another phone and tried to get my phone reactivated. Not only could I not get my phone reactivated. Customer service said they couldn't locate my number and the number belong to Verizon wireless and it couldn't be retrieved. Traveled to a Verizon store and asked about the number. I was told that the number belonged to Straight talk and no one company has proprietary over numbers anymore. So someone is lying. Bottom line, is why cancel my number. I thought cell phone companies had to hold the number for a certain amount of days or even months. They still owe me cash for my unused minutes. Today, I transferred to Verizon and set up an account. But, still don't have my original number. I have a Work van with large cell phone numbers all over it. Brochures, letter head, work shirts, jackets and business cards with my original number. It will cost me a lot of money and not only loss of business. This has to be the sorriest company in america. Next to ATT. Another sorry company to deal with.

Straight talk accidently received a double payment from me by credit card nov 7, 2014 I accidently paid for the wrong cellular account. Then I paid again by credit card for my acct. I made straight talk aware of the double payment. A straight talk representative told me they would apply the refund to my phone account for the following month. Straight talk never refunded my account. I purchased a straight talk phone card december 2014. I purchased another straight talk $45 unlimited service card, by credit card jan 3, 2015 on january 14, 2015 straight talk disconnected my phone with 21 days of service left unused. When I called straight talk they said they had refunded my credit card account for nov 7, 2014 and I needed to buy a new service card. That was not true. Straight talk lied. I checked my account. No money was refunded by straight talk at all. Straight talk policy does not allow them to refund money to anything. Straight talk received money for full 30 days of unlimited cell phone service jan 3, 2015 and disconnected my service with 21 days of service left I paid for. Straight talk is scamming it's customers and they are liars and very rude. Mamie carter

Purchased straight talk phone from wal-mart in september 2014. Got a number change at the end of september, always buy airtime cards $45 from wal-mart. Added airtime card on oct.31, 2014, they disconnected my phone on november 17, 2014! That is not 30 days! Can't be reimbursed, customer service is very rude and disrespectful!

I purchased a straight talk phone (zte) the phone became defective so I called costumer service after a 6 (six) hr phone battle (mainly because the person on the other end couldn't speak english) they agreed to send me a replacement. that phone became defective so again I called and after another phone battle it was agreed that the phone would be replaced. that was on thursday september 18, 2014 to date I have received nothing, no mail return info, no email no nothing! I called again today september 24, 2014 and was told there is no information about the ticket that your computer clearly stated did exist! after another phone battle i'm fed up!
This is worst service I have ever had in my 57 years of life. all I want is to be treated fair and have a phone that works zte 5.0 model 2796c or better. that's not a zte this bran is terrible. I can't make calls or receive calls after the phone has been on for 20 minute's, it cuts off during calls, continues to have data era 'no connection, slow screen just a terrible phone and I paid to much money to just give up and let it go!
Here are my other concerns:
1. poor phone skill's
2. long wait time's
3. poor product's
4. poor policies (most only have one phone so to have to find an alternate number to call you from is a real hardship)
5. your data plan is terrible unlimited should be unlimited
6. I shouldn't have to pay to send you back a defective product
7. I shouldn't have to be without a phone till you send the replacement
I feel like as a customer I should be able to get timely result's from a company as large as straight talk!
Grandville r. anderson iii
401 east 6th
Prattville al 36067
[protected]@yahoo.com

When I was attempting to reload my phone service, the representative that came on to the phone was incompetent and did not know her job. Ex. She didn't know the difference between the s/n and the med number, was rude too, and every question she asked me when I gave her the answer I had to repeat myself 2 to 3 times.

There are no words to describe how disappointing my whole experience with Straight Talk has been. I bought a 'bring your own phone' activation kit that would not work on my phone even though they checked it for compatibility and troubleshot the phone repeatedly. I called back after checking several different solutions. I wasn't angry, I just wanted my money back since the product obviously didn't work. I tried explaining the situation but the representative insisted that it was MY FAULT! The final straw was when the customer service representative HUNG UP ON ME when she realized she didn't know what to do and didn't want to give me my $70 back for a SIM card that plain and simple DIDN'T WORK.

Their website doesnt tell you which phones will be working off which network. I wouldnt have spent $250 on a phone if i would have known it was going to be running off the T-Mobile Network. I would have spent less money for a better network or more money on a phone for a better network. Once i get the phone and service activated, i dont have signal at my house or my job. The two places i use it the most...i cant. I bought a new at&t sim card thinking i could switch out the sim card and be able to use a better network...NOPE! They advised me that your phone wont work with a different sim card even though its from Straight Talk. I have tried logging into my account to deactivate my auto renew policy...well now i cant log in my account. I have been on the phone with 3 different representatives...which all 3 didnt help. 1...first guy i talked to couldnt speak fluent English. Hello, this is America...learn the language or dont work here. 2...the next woman told me about you couldnt switch out the sims...and she told me to reinstall T-Mobile sim and make a call...so i did...well yeah it makes a call but halfway i lose connection...so then she says you are able to make a call...you must have service...and then hangs up on me. REALLY?!?!?!?! I call back and talk to the 3rd representative wanting to sign into my account to take off the auto renew policy, I have had about enough of straight talk and ive only had them for a month. She took off the auto renew, but i called to log in to my account so i can verify it was off...did she help me into the account...no. did she take off the auto renew, yes...but how can i check to make sure? wait a month to see if i get charged? Straight talk has good phones and good deals and i like the $45 unlimited everything a month, but whenever you cant get signal 90% of the time where you are at...why stay with them? They need to be able to switch out sim cards from T-Mobile to AT&T so i can use a different network...i might be pleased with them a little better than T-Mobile. Now im out $250 on a phone i cant use.