The complaint has been investigated and
resolved to the customer's satisfactionResolved Stopzilla — scam
resolved to the customer's satisfaction
I recently wanted to test a new anti-virus software, and I ended up with some infections on my computer. I decided to go back to AVG Security Suite, but wanted something that would bail me out quickly, if possible, until I could get AVG loaded. I decided to try STOPzilla.
Problem #1: I wasn't told before I used the product that I would have to pay before I could remove any threats found.
Problem#2: I did make the modest payment of $9.95. Then I received and entered a key (number) and removed the threats. Then I loaded AVG Security Suite and Spybot S&D.
Problem #3: I wanted to use STOPzilla again today. It ran forever (at least two hours) and reported 80 infections. I entered my key number (which was supposedly good for a year) and it came back invalid. I called STOPzilla tech support, and ended up in an extremely long conversation. The support person told me my entire computer was messed up by an IP address attack. He then "proved" it by showing me a boat load of errors in Event Viewer, and telling me there were over 2000, and they were replicating every second.
I'm no computer expert, but I've looked in Event Viewer before; I've managed to do eight clean installs over the years; and I didn't trust what this tech was saying. What he said included the news that I would need the assistance of a Microsoft specialist. He could set me up with such a person -- for a price. I told him if I needed a technician, I would contact someone I knew locally. I also said I wanted him to remove the infections STOPzilla had found.
Problem #4: The tech didn't want to do that. He said it wouldn't do any good, because my computer was so completely messed up, etc., etc. I reminded him I was a paid up customer, and I wanted the infections removed (if there were any infections in the first place. I'm not even sure they ever existed.) The third time I told him I wanted the infections removed, he did remove them. I thanked him and hung up. Then I closed everything and reopened Event Viewer. The 2000 + errors had disappeared.
I poked into various nooks and crannies of my computer (to the best of my ability) and didn't find any hidden junk, and everything is working fine. I have two opinions on what STOPzilla is up to.
1. It actually does a job the first time (although very, very slowly), and, because the price is modest, a person is tempted to pay and remove the threats. The second time you want to use it, STOPzilla finds the key invalid; you call the support center; they convince you your computer is half past dead, and hook you up with a Microsoft "specialist" -- for a price. It's a sorry situation. Just wanted to let someone know about my experience, in case it helps someone else. Thanks. Cheryl