Menu
Write a review
File a complaint
Stop & Shop

Stop & Shop review: Worst customer service at Lexington location

C
Author of the review
3:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up.

Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how "someone should be fired for making that decision". Really incredibly unprofessional.

Moving on to cold cuts, an employee was restocking and I moved around him to find ham steaks. He shifted this cart to 1) block my view of all the products and 2) glares at me without saying anything. He then said, I'm working in this area. I said "I can work around you, I'm ot asking you to move. You don't have to looka t me like that. He then proceeded to talk trash about me to another customer nearby.

At the self checkout, an item rang up not on sale and I turned to the person on staff and kindly asked about it, he wordlessly came over to hit the zero bag button and walked away.. Please hire actual human beings who can be kind in a service position. NEVER shopping here ever again.

0 comments
Add a comment

More Stop & Shop reviews & complaints

Stop & Shop - item backorder 46
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Stop & Shop - camcorder order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Stop & Shop - product could not supplied 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Stop & Shop - canon powershot sx110is 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Stop & Shop reviews and complaints
  1. Stop & Shop Contacts

  2. Stop & Shop phone numbers
    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 11 11 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 22 22 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
  3. Stop & Shop emails
  4. Stop & Shop address
    1385 Hancock St., Quincy, Massachusetts, 02169, United States
  5. Stop & Shop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 06, 2026
Stop & Shop Category
Stop & Shop is ranked 25 among 103 companies in the Retail Stores category