Stop & Shop review: Stop and Shop 1/4 burgers

I had made a in store complaint about frozen burgers bought at a Maun St Stop and Shop in Southington, Ct. The burgers were unopened, I noticed there was not the amount that there should have been and were not quarter pound burgers as stated on the box. I was directed to call the 800 number on box for a refund or replacement and to make aware of the issue. Not one refund was offered or replacement and I have been in contact with a Beth via email. She stated she only takes the complaints and forwards them to the department. We are out the money and we through out the entire box not knowing why they were missing burgers and nit what was described on box. We will NOT be going to any Stop and Shop since they don't honor the money back garentee