The complaint has been investigated and
resolved to the customer's satisfactionResolved Stearns & Foster/Kimberly — Horrible Bed
resolved to the customer's satisfaction
Bought this mattress 2 months ago and it is horrible!! Paid money for a top of the line mattress we can not use. My husband and I both are waking up in severe pain. Called furniture store where purchased no help. Once you buy a mattress your out all the money with no help. Also called Stearns and Foster with no help, same thing. They say it's just a comfort issue not warranty so not their problem. That's why you get to try them out in the store. Sorry I don't feel that's right, you lay on mattress for a few minutes in the store and make a decision, my goodness you don't spend the night in the store!! So o guess it's ok to just throw almost $2000.00 out the window. Obviously Stearns & Foster don't care about happy customers and neither does Knoxville Wholesale Furniture!!