Steak 'n Shake Enterprises / everything
I was just at the batesville Indiana location. We ordered our food it was brought to the table. When I placed my order I specifically asked for no ketchup as I am allergic to ketchup. Before I took a bite I looked to make sure it had no ketchup. Unfortunately it did. My husband brought it to her attention. She came to the table and said you didnt want ketchup I replied no.
My complaint with the whole situation is when placing the order I asked for no ketchup she in turn repeated what I said back. Then after it was brought to her attention she asked if I wanted them to remake it. To me she should have said I will have it remade NOT do i want them to remake it. I paid for a drink I didnt drink and a shake I have no desire to drink.
Updated by T2019, May 18, 2019
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