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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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Newest Steak 'n Shake reviews & complaints

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J
4:46 pm EST
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Steak 'n Shake Food issues

hi we ate inside on December 8th 2002 our burdwers were undercooked fries were all cold and the 5 way had a hair in it, we informed the emplyee that was there a blonde girl with blue and red in her hair and she said deal with it she was playing very loud music and said and swearig and didnt care about the issue we would appreciate a call back or email on this issue and are funds back for the food being under cooked and cold and the hair found in it, this is sad how one emplyee cant take care of a issue like this, this employee was very rude very loud and did not fix the issue, please call us to discuss this matter this is my second compliant and no replys as of yet email [protected]@sbcglobal.net or phone [protected] Thanks Jerry

Desired outcome: refund

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J
8:45 pm EST
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Steak 'n Shake our food

we got food today Dcember 8th 2022 it was around 7.00pm food had a hair in it and the burgers were incorrect on how we ordered them fries were ice cold and the employees were goofing off and the blonde girl with red and blue in here hair was swearing in front of customers the 5 way chilli doidnt not have onions or cheese terrible service i would like a refudn for this order

Desired outcome: refund

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C
7:38 pm EST
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Steak 'n Shake Gift card

I received a $100 gift card for Steak N Shake. When we go to use it all the restaurant says it won't go through. We have never used it and we get charge $1.50 a month for non use. I have contacted the company through email and they have my phone number and still no response. Can we get a gift card that works? Or get the money back? I won't ever recommend anyone buying a gift card from this company.

Desired outcome: Refund or a gift card that works.

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D
2:47 pm EDT
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Steak 'n Shake Lawn care service provided/not paid for

I work for ABC LawnWorks 38 Stonehill Rd. Oswego, IL. [protected] [protected]@abclawnworks.com

We provided 2 lawn care services for the Steak N Shake at 4335 Fox Valley Center Dr. Aurora, IL. 60504 before service was canceled. We have not received payment for these services as promised by the store manager, Stella.

The services were provided on 08/5/22 and 08/12/22. This account has also accrued 4 late fees, 2 per invoice for each month it's been 30 days late. The account balance at this time is $210.00.

Please contact me, Diana Soling, [protected] between the hours of 8-4:30 Monday thru Friday.

I have reached out to the store manager numerous times and get no response.

I am unable to upload an image of the statement as it keeps advising all forms are not supported.

Desired outcome: To have this paid in full so the account can be closed.

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G
7:04 pm EDT

Steak 'n Shake Gift card

My name is Carolyn Baldwin and my e-mail is [protected]@yahoo.com and

I live at 839 Wabash Ave, Zanesville, Ohio 43701

I received a $50 gift card from my co-workers when I retired in 2019... Due to

Covid and Steak n Shake shutting down for that and then for remodeling I

was unable to enjoy the benefits of this card. Finally found our Steak n Shake has re-opened and went there for dinner...much to my surprise, I soon realized that I had been charged $1.50 a month for 12 months because I did not use my card... How can I use my gift card when the restaurant is closed? Eighteen dollars charged for something that was not under my control seems a little excessive the circumstances. I would seriously like a reply to this e-mail one way or another. By the way my phone number is [protected]. My card number is

[protected]. Pin #046

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V
9:22 pm EDT
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Steak 'n Shake Food

I went to steak and shake and there was one other car and mine it still took 45 minutes to get my order and the food was the nastiest food I have ever been served. The total cost of three meals was over $25. Out of three value meals not one person was willing to eat the hamburgers they were so filled with grease and the fries were just as bad. The food was so bad nobody ate any of it. Everyone agreed it's the worst meal they've ever been served I was so disgusted I don't know who to call or complaint

Desired outcome: I like my $25 back

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T
3:15 pm EDT
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Steak 'n Shake Store located at 1919 N College Ave, Bloomington, IN 47404

I went to your store (I believe they said it was store #242) around 1:00 p.m. today and made my order. When they called my name to pick up my meal, the tray did not have my strawberry milk shake. Unfortunately, no one was at the counter where I picked up my food.

I saw a worker in the kitchen area and tried to get his attention to tell him I was missing my milk shake. He either did not hear me or he ignored me. As a result, I tried harder to get his attention, again to no avail.

Since no one was available to advise me, I looked around the corner where the grill is located and was two of your employees immediately yelled at me and told me to get out of that area. They way they went about it (yelling at me) publicly embarrassed me.

I responded that if they had some one at the counter when I picked up my food, I would not need to search for an employee in order to receive my milk shake.

The employee at the grill (he said he was a "group leader" of something like that) clearly did not like my complaint. He became very belligerent toward me. The other employee who also yelled at me for entering the designated area was also nasty to me, but not as nasty as the "group leader".

I have always loved Steak and Shake food. While I believe the quality of your products have been reduced, I still like them better than McDonalds, etc.

However, after experiencing such disrespect while simply trying to each lunch, I do not intend to use Steak and Shake again, at least never again at that store.

I hope you take this complaint seriously in that I have never filed a complaint against a company in my life. I appreciate your attention to this matter and would welcome a response. ([protected]@juno.com) Thank you!

Thomas D. Seal

Desired outcome: The two employees who became abusive toward me should be counseled and if it occurs again, suggest termination of employment.

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F
8:43 pm EDT

Steak 'n Shake Gm gene Higgins

The date of when it happened was 9/30/2022 I was working and gene came in she the gm at steak n shake in nicholasville ky she started yelling at me that morning and I let it go then around 2:30 I step in the office asked if I could take break and she yea when u get back form break I need talk about the drama that's going that u started I told her I haven't said anything she started yelling I took the headset off and toosed it on desk and told her I quit and 20hrs later I see voicemail on my phone she needs to fried and let go as gm at steak shake I'm contacting lawyer to press harrssment charges

Desired outcome: Would like to have job or at least see her get fired

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M
10:56 pm EDT

Steak 'n Shake Store #256 Saint peters, Mo

We dined in and ordered two Frisco burgers, one of them was under cooked and not prepared as ordered. Service inside was terrible . When we asked to cook the burger right we were told that is how they cook them and it would be a problem if they were to cook it over again . We got a refund but I will probably never go back again. We have been going to stake n shake for over 30 years and this is the first time we have gone in for our food and the new system is terrible , the staff could of cared less if we got what we ordered. This is not the stake n shake we have known for years

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Q
9:13 pm EDT

Steak 'n Shake Terrible product

I am upset because I spent 20 dollars on food and what I got was not worth it at all. The burger was old. It was not hot n fresh. The bun was hard. It was like they re dressed an old burger with lettuce pickle and onion.. but the meat was warm n old. Like it's been sitting in the microwave for hours and the fries were cold also. That is not what I expected at all.. The food was not fresh it was gross and I wasted 20$. I won't go back to steak n shake

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P
8:42 am EDT

Steak 'n Shake If I didn't want a server to wait on me, I would have gone to McDonald's

I recently went to Steak and Shake in Paducah. I used to like going there, not now! You have to order at a kiosk and pay, then they call your name, you have to go to counter to pickup your order. If I wanted to wait on myself I would have gone to McDonald's or stayed at home and ate!

Steak and Shake has really gone down hill on service and quality of food!

Not going back ever!

Steak and Shake you suck!

Desired outcome: Go back to having servers to take orders and wait on customers!!!!!!!

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R
4:33 pm EDT

Steak 'n Shake food order

I ordered food at a Steak N Shake in St Charles MO and they really screwed my order up and when I asked them to get what I ordered they had a melt down

I ordered a frisco melt and large cheese fry and large regular un sweet ic3e tea

I got a frisco melt and regular ice tea and a small fry and that isnt what I ordered.

8-8-22--nancy--[protected]

11.44am

Desired outcome: you guys need to tell your staff to concentrate and listen to what customers are ordering

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L
1:10 pm EDT

Steak 'n Shake cleanliness of store

very turned off by condition of this store it smelled dirty when we sat down

the wall beneath the drink station was streaked with drinks as well as the floor underneath

the floors were sticky

THE CEILING VENTS WERE CLOGGED AND FILTHY

the butter burger had a slab of unmelted butter slabbed on the burger

the garlic burger bun had so much butter on top of bun that you could not hold it

we eat here often but dont think we will be back

STORE #010

3370 S,R, 20

[protected]

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S
3:33 pm EDT

Steak 'n Shake Double steak burgers and fries

7/19/2022

2:48 pm

I always do delivery thru the steak and shake app I always get cold fries always but I expect that butt a cold [censored] burger with the wrong items not acceptable, this the second time I’m a regular customer I always get 2 double steak burger meals only ketchup and mayo on the burger this the second time they gave me a cold [censored] burger with pickles I threw it in the garbage the bread and the entire sandwich taste like pickles🤮please replace or refund my order

Desired outcome: Refund both meals or replace both

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E
12:11 am EDT
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Steak 'n Shake Bad service

Hello I'm just writing and reaching out to somebody again I wrote about this when it happened it was at the Steak and Shake on 103 N S.R.and I35 store #243 we went in for dine in we had ordered two chili Max with extra mac sauce and extra beef we ordered two specialty shakes we took the order at the kiosk set down the lady had come over she threw the money on my table and walked away and we couldn't figure out why she gave us the money back so I went up and asked her and she said the milk machine was down for shakes i said why would you lay the money down and just walk away and not offer us something else to drink she just kind of brushed It Off then the other lady brought out our food and before she walked away I told her I said well this is supposed to have extra stuff in it and it didn't and everything was really cold like they had just put it in the containers I've been to steak and shade plenty of times to know that chili mac or any kind of chili is usually warm or at least hot it was cold cold. And there was so much water in it it was unbelievable I dumped it in a cup well then I saw another lady back there making shakes for another customer I said Well the lady up here are toes the shake machine was down she's so I don't know why we've been running it all day well I asked for the money back and the lady just blew me off like she just didn't want nothing to do with us but she was just disgusted to be there so I asked the other lady I said could you give us our money back she said well she has to do it and she will be a while she's handling other customer so I told her I was be calling corporate and complaining and I wanted names and nobody would write their names down for me that was the worst customer service I've ever been to In My Life she lied to me about the shakes and I throw my money back on the table and not offer me something else to drink the whole service was really bad I just want a refund I still have the receipts

Desired outcome: I just wanted a refund it was just disgusting and cold and the fact that she lied to me about my milkshakes were kind of crazy just because she didn't want to do her job

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K
1:49 pm EDT

Steak 'n Shake Service

I order online to pick up so I can get where I need to go I wait the 20 minutes drive up call store as they say to do “oh we are short staffed you’ll have to come in… “ nobody acknowledges me standing her now 10 minutes there are 16 people in dining room eating

All have their food

I wish I could use the excuse we are short staffed at my job .. this has become an intolerable excuse

No excuse actually for poor service I’ll never come back

Desired outcome: Talk to your damn staff don’t be insensitive to customer care

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A
12:00 pm EDT

Steak 'n Shake Cutting metal with saw during g business hours

Today, beginning at 11:30am, a guy began working in Steak N Shake Store #674. Not only loud pounding with hammer, etc., but using a saw to cut metal, which sent the acrid smell and minuscule shavings into the entire dining area. I could actually smell and taste it, along with my food. It was HORRENDOUS- people were getting up with their food and trying to escape the fumes. Unacceptable. Unhealthy. Lawsuit-type situation. I LITERALLY COULD NOT BELIEVE IT.

I spoke with the Manager. I know where she was cooking, you could only smell the burgers cooking. She couldn't believe it was being done when customers were here but was unable to rectify the situation. I stopped eating and literally wrapped up my triple steak burger.

I have PRAISED THIS PARTICULAR STEAK N SHAKE to many people, for some time now. At least 8 members of my personal family patronize this particular store, aside from friends ad other Foodies I encounter.

Please either operate with appropriate oversight OR alter your renovation/repair times when customers are not in your store.

Desired outcome: See above. Also, refund/comp. I have never had to experience or write something like this. Ever.Alexander Price1311 Corona Ave.Lady Lake, FL321591-[protected]

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G
2:39 pm EDT

Steak 'n Shake Chili

Went to Steak and shake on Elmore ave in Davenport iowa

At 1:30 pm

Ordered 2 bowls of chili

Said they were out

How can u be out of chili at 1:30 in the afternoon

Not a properly run business if u ask me

Thanks

Garry l Cato

4426 n pine st

Davenport iowa 52806

[protected]@yahoo.com

Desired outcome: Free coupons for chili that I came 6 miles for

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B
2:48 pm EST
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Steak 'n Shake Poor management, bad attitudes, poor food service...

The store in chattanooga tennessee at hamilton place is terrrible. We went there on the 26th of february and that will be our lasttime. The kid/punk who was suppose to be a manager was so disrespectful to me an my husband. We ordered simple there was enough help on that front line and our milkshakes was made and set on the counter was luke warm, melted . Our burgers was cold and our fries was wilted/cold as well. There was about 10 hamburgers laying on top of each other why because no one would be a teamplayer and help each other out. We ask to see manager the kid was in his car just nonchalant not a care in the world while his store is dying inside. And customers wanting their food everywhere. There was a older gray long haired doing her best that is all she could do with no help. You corporate better get it together or you will be out of business. Custoers want good food hot food great servive but it will not happen in this certain store. I will never be back the kid/.Punk has a lot of training to go through. I hope you all consider looking in to this also out of alot of stuff. Just pop in you will see for yourself.

Desired outcome: MAYBE SOMEONE WILL CALL ME MAKE ME FEEL BETTER ANYWAY MAYBE LIKE YOU CARE.

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11:56 am EST

Steak 'n Shake Incident at work

I am an employee for Steak 'n Shake and I gotten hurt twice (one on December 30, 2021, and one on January 15, 2022). The first incident, there was a customer, she claimed she was missing some items and I went to give her an extra side fries, she pushed the fries against my hand, and hurt my wrist. The second incident, a worker was drunk, and he ended up hitting the back of my head. I went to see medical services for both incidents. I want to press charges on the drunk man more than the customer. I do not know what steps I need to take.

(I'd like to stay anonymous)

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