State Farm

The State Farm claims adjuster told me that my BMW was considered a total loss. We went through the features of the car and what their source valued it at. She said that they said it was "good" across the board. Further, she said that the value of the car, when taxes are included, came to a certain amount. I was stunned. I disputed this, claiming that the car was worth AT LEAST $3000 more. She said that I would need to show this from comparables in my area, without specifying what my area encompassed.

I mentioned to her that when I spoke to a State Farm claims agent previously, I was told that the value of the car if totaled would be negotiable. She said there was no negotiation unless I had comparables. I disputed that with the following points.

First, I mentioned that a three-level comparison hardly takes into account a car that is in superb condition. If my car was on the upper end of above average or good, then it deserves to be valued higher. She said no. (I found out later that State Farm uses a four-level comparison, but that would only put my car in the top 25%. I mentioned that I was a professor and that there is a huge difference between a student who earns a 96 [an A] and one who earns a 76 [a D+]!)

Second, I noted that since only four other cars were included in the comparison, this would hardly take into account a car such as mine. On a bell curve, the top 1% gets thrown in with the top 25%. That is not a fair comparison. Those who take immense pride in car ownership are penalized severely.

Third, she specifically said that a car with paint chips no larger than a credit card would be considered in good condition. I was astonished. This underscores how broad a range "good" really is!

Fourth, I mentioned that there are things that are unseen in a car that can enhance its value. I specifically mentioned that I get it detailed every year or every other year, that I change the oil every 5000 miles even though the owner's manual says to change it every 15, 000 miles, and that about 90% of the miles are highway miles. I keep it in essentially mint condition, with a few minor issues from time to time, but I don't leave such things unfixed. She said that such things cannot be calculated into the value of a car. I mentioned that in that case I could have changed the oil every 30, 000 miles, and she said that that WOULD be taken into consideration in terms of the wear and tear on the engine. This means that an irresponsible owner is penalized (and rightfully so), but a responsible owner is not rewarded. It's obviously not a just comparison to only consider such negatives on a car and not positives. The fact that such a range in the personal care of a car is not considered in its value tells me that a truly outstanding car will be seriously undervalued.

Fifth, I mentioned that only the BMW dealership has maintained the car. This, too, is not taken into consideration.

Sixth, I mentioned that I was the sole owner, that the car was made to order, and that I had planned on keeping it the rest of my life. Obviously, with such a history I would be taking special care of the vehicle. Nope, doesn't count, she said.

I have been a member of the BMW Car Club since 1988. The surest way to find the best comparables to my car would be in the Roundel, the club's magazine. Yet even here it's rare to find a car in the same condition as mine. I highlighted some cars for comparison, noting that although they were two years newer, they had far more miles or unfixed problems, were second- or third-owner vehicles, and STILL were selling for quite a bit more than mine. None of this mattered.

Later I spoke with another agent. She told me that the state of Texas fixed how much the insurance company could pay. I asked, "So, when I mention this on social media I should say that you said it was state law?" She paused, then replied, "Well, um, no, not exactly." "So, there is some flexibility in how much I can get for my car, right—because, after all, the state has not dictated what the value should be?" She answered, "No, there is no flexibility."

Folks, if you take excellent care of your car, don't insure it with State Farm. You'll never get what it's worth if it gets totaled. On the other hand, if you don't give a rip what condition your car is in, you're in luck! State Farm will probably give you top dollar.

10/25/18
My name is Adrian Sims and I'm the owner of a State Farm Agency. My main line is [protected]. I have 5 lines and would like or all the lines to register as [protected] when calling out. Each line has a different phone number. I have spent of over an hour this morning trying to get this issue resolved. I have never seen a company that is so disorganized with customer service reps who are CLUELESS AND DON'T CARE. I'm switching to another company because this is just ridiculous. I can be reached at [protected].

We are 2 disabled seniors who rented a house from one of their insureds. The house had a defective roof, mold & overrun with rodents. The landlord did not maintain his pool or yard(yard flooded several times). We were left homeless and paid for temporary housing out of pocket through our retirement account. We paid for mold reports, stored mold & rodent stain furniture and waited over 3 years for them to examine it. My husband was rushed to the ER on 10/25/2014 because the landlord had a handyman take the moldy cabinet and part of the room through the house.we were in a modest hotel on a special rate and cooperated with their adjuster(waited almost 2 months) and still no remediation. We paid for the utilities on the house. We asked for reimbursement for temporary housing, but they could not do that. We lost our income for our living expenses due to all these expenses we incurred. We hired an attorney and then State Farm got the case transferred to another county(2 hours away). Our attorney could not accommodate this, so we were pro sevand contacted State Farm to settle. They said there was limited ins and I said the house would have to have more ins because it was financed. And then we got a call back from Jim Finnegan and they found another million dollars of coverage.he suggests a mediation to settle and after 5 months we do not hear from them or their attorneys. We are forced to hire a new attorney and after he takes more $ and did not represent us in our best interests, we call them again. We tell them we have spent over $400, 000 in our of pocket expenses and are paying for medications needed due to the mold. Finnegan tells us we did not pay rent, so forget that expense. My husband should be fine now that he is out of the environment, get your rat stained furniture out of storage and clean it. These are just a few of his comments. I filed a complaint with the Dept of Insurance and Steve Davis calls us([protected]).
We were to wait for Jim Finnegan to call us back. We tell him our bottom line. Of course they backed us down. The amount did not cover our damaged property and we said we would walk away, BUT now we have a lien against us with the attorney.
State Farm writes us a letter dated 9/24/2018 and states: they have explained to the Dept of Ins that despite the significant differences we have concerning the value of your claim...some of the claims we have are not covered under the insured's policy...
Well, we cut back and got rid of our second car and were forced to sell our only car with no means of transportation. We sold everything to buy medications. We have now been forced to go to our children for support. I lost $3, 000 in income per month because they would not reimburse us for anything! They hire attorneys who travel in packs/posses(atleast 5 at a time), but will not cover my out of pocket expenses. They promise you, but do not follow through. The house was unsafe and uninhabitable. We can send the photos. The moths, beetles & crickets ate up our clothes and furnishings. We lost everything. I have now gone to the Justice Department and Tigta this week to report your cruel and outrageous business practices

their client hit me, police cam to the scene and their client admitted hitting my car and was given a verbal warning for driving improperly. State farm says they wont accept liability because their client says they didnt hit me and that the police officers report is a fabrication as well as myself and m y spouse are lying. Although I have photos of him fleeing the scene, as i was the passenger so i was able to photo him doing so. Its not a major accident but state farm has stressed my out being belief with their policy of not regarding the police officers site investigation and police report. If we cant regard an officers professional report, then we all need to drive around with dash cams. Which due to state farms outrageous policy, I am choosing to do for my own protection.

7/31/18: While my Toyota Prius was parked at Kaiser Medical Center garage in Daly City, a cream colored Mercedes scraped my car while backing out. A witness left a note on my windshield with the license plate of the car. My insurance co. contacted State Farm but they didn't pay the claim because they said there was no damage to the Mercedes.

2/20/18: While my previous car, a Honda Accord, was parked on the street in San Francisco, I saw a driver back into my car. He gave me his driver's license and insurance card. State Farm agent left me a message saying they wouldn't pay for it. I didn't understand their reason.

I am a long-term customer of State Farm. I have numerous policies including homeowners, 4 autos, business rental property, personal liability umbrella and many jewelry and art items under a personal articles policy.

Unfortunately life happens and my ex-wife and I separated in June of 2016. During the separation, 2 pieces of jewelry were lost. I don't have them and my ex-wife claimed not to have them either. When the divorce was finalized in July of 2017, it was apparent that the watch and bracelet had mysteriously disappeared. I contacted State Farm and filed a claim in July.

Things started off well and an adjusted contacted me, asked for the details and agreed that a police report was not needed and that my policy did indeed include mysterious disappearance and that I would hear back shortly about the claim. The next day I was given a list of jewelers to chose from to get an estimated replacement cost. I did this and things were moving along smoothly.

Then I received a call from Ms King from the Special Investigative Unit. She left me a voicemail to call her. I did and was told that she was so busy that I needed to book an appointment to have a detailed interview about the loss, but that she couldn't accommodate me for a couple of weeks. I booked the appointment. I was also told that a claim form and affidavit of loss were being dropped in the mail to me that day and that both would be needed to move forward on my claim.

Over the next two weeks, I did not receive either form in the mail. Ms King did contact me at our scheduled time and did conduct her interview. The questions were redundant, but I understand there is a process to follow.

At the end of the interview, I informed Ms King that I had still not received any of the forms that were apparently mailed out two weeks prior. Ms King assured me she would ensure they were sent.

About two weeks later, after several unreturned calls, I was able to reach Ms King so I could tell her that I had still not received the forms. She told me she was surprised and that she would email them to me right away. Why she couldn't have emailed them to me earlier, I don't know. I completed the forms and returned them the next day.

Then I heard nothing. Over the next several months, I received no communication at all. I left numerous voicemails and never were they returned. Ironically, the jeweler that State Farm had recommended, kept in touch with me. Every couple of weeks she would touch base with me. It was through her that I learned that State Farm was actually waiting for me to provide a copy of my divorce settlement. Once I sent that in to the generic claims email, I was hoping to hear something back. About a month later, the jeweler called and said she had learned that they were waiting now for proof of ownership. I asked why they didn't call me to tell me what they needed and she had no idea. I also asked why they needed proof of ownership when they had a receipt for the watch and a jewelers appraisal already on file? The jeweler didn't know either. So I left numerous additional calls for Ms King as well as making about 20 other calls where I didn't receive a call back. To be fair, Ms King did call once and left me a voicemail (this is now Feb timeframe - about 6 months into the claim). I then received to letters on the same day, dated the same day that said different things. One of the letters said I needed to provide a copy of the original receipt in order for the claim to move forward. The jeweler helped me track down the jewelry store in Hawaii and I was able to get a copy.

I submitted this receipt even though I couldn't understand why they needed it. Can they really right a policy based on an appraisal (which is what they asked for) and collect premiums but not acknowledge the appraisal as proof of ownership to pay a claim?

I expected to hear something back from Ms King. I did not. I called at least twice and sometime four times a day. No response. I couldn't find where to complain to. I called my agent and was told they would inquire on my behalf and that I should here something back shortly. I did not.

Finally my agent provided me with a name that was reported to be Ms King's supervisor. I called Dan Dellert several times and left a message explaining 5e situation and that I wanted to file a complain and that I would appreciate a call back. I never received one.

I was finally able to reach Ms King and she told me that I needed to have one final call to have an exit interview. Several weeks later, Ms King and I had our exit call which last 3 minutes where she told me that she was going to make a recommendation to management and that she would get back to me with their decision. I informed her that I wanted a call back within a week and that I had tried to file a complain about all the delays. She was unimpressed.

A week and a day later she called and said 5e claim was approved. Only then did she tell me that the reason for the investigation was that my ex-wife had filed a previous claim (even though it was a very small one).

When it was all said and done, over 8 months elapsed for the claim. During the process no one from State Farm was responsive or helpful. We paid a lot of money in premiums each year and expected good service. Instead, it was one of the worst customer service experiences of my life.

Because of the poor service, lack of responsiveness from Ms King and Dan Dellert, because of the lack of communication and policy that required proof of ownership over what was provided when the policy was written. Because I could not find anyone to complain to I became frustrated and disgruntled with State Farm. I have now moved all my insurance to another company.

State Farm
To whom it concerned
Claim Number: [protected]
Claim Date: 3.2.2018

My car had crashed on 3.2.2018, due to English is my second language, I didn't understand what the dispatcher meant " property" at that time, and told the 911 that no property damage at the scene
Since then, I had not just experience physically suffering and especially mentally depress, stress. Loss of short term memories and fearfulness and etc,

Furthermore, most difficulty, is to contact State Farm. as you can review my records phone calls, and emails, almost every little things. It's hard to get it down with state farm.
I am really depressed now more than even

The back quarter panel was so hard to get paid by my adjuster Bonnie, finally approved by the photos that I lucky to have after long battles

Now the Blue Star body shop found right hand passenger door with tint, but my adjuster simply denied it again even without review the photos at the scene and arrived at Blue star body shop. This is very unprofessional and presumption. It just happened like the left quarter panel claim

I believe your inspector must have taken pictures of the entire right side and left side of the car as a professional inspector. The presumption has to be that the car on the right side was undamaged. Because if it were damage present they would have photographed it for sure. If they do not photographed the right side that means it was clean was normal without damage.
So for you to deny the damaged on the right side was pre-existing and that you have deny it, it's nonsense. Because they took custody of that car and was out of my hands they would have photographed damage on the right side if there was damage there.
The reason you did not take photographs of the right side because there was nothing wrong with it. you cannot tell me now that the damage was pre-existing and not related to this collision to deny the claim.

The reason we know this is if there was damage present on the right side they would have photographed it and said this is unrelated to the accident and State Farm not paying for it. It' not relevant.
It's it's another possibility, your inspect must have photographs and showing that there's no damage to that car on the right side, otherwise, your inspect certainly didn't do a through inspection
Looking forward to hearing from you
Flora

Case #133181R83. That I've not gotten paid and keep being told the check was sent. No check has ever come or came. The worst customer service and lack of concern for the customer. I was at work and my car was hit in parking lot. I was not even driving it was parked in parking space. Insurance adjuster came looked at car. Gave him my home address. So to State Farms stupidity they said they sent check to work. Check never came. So supposedly they resent check on 03-13-18 to home address( or so they say) said 7-10. Days. 10 days have passed no check. It don't take that long for mail to go from New York to California. Had to call 3-4 Times a day. Still being lied to about check. Awful funny two checks sent and yet I have received ditto, nada, nothing, zilch. Never in my life have I had to deal with such stupidity and ignorance from customer service. Yes I go snappy Sith them gave them a few unkind words and even yelled. Had someone took responsibility for the screw up instead of telling me wait a couple more days, go online put your bank account # their ( so I can get ripped off . To many hackers out there). I think I have been more than patient and waited long enough to be paid when it's not my fault.

Our home suffered water damage on February 10th, 2018, which has resulted in the gutting of our kitchen. My husband and his family have had the same agent, Tyler Evans for over 30 years. Aside from a couple of small auto claims we have never had to use our policy for anything major. We are extremely disappointed in the way that we have been treated during this process. We have not had a kitchen in over a month and there is not end in site, our agent has not fully disclosed the benefits of our policy during this time and has offered no help. I also do daycare out of my home which as caused a huge disruption for everyone. We are making it work but it is extremely difficult. We have had challenges with our adjustor as well...there is very little communication and a lack of empathy towards our situation. I wonder how if would affect them if they were in our shoes. The water damaged is extensive and we have had to have asbestos removed and there is nothing left of our kitchen. After searching for a fair, honest and reliable contractor, we found one the we trust. We have old cabinets and our refridgerator on our deck, covered with a tarp, the adjustor has not offered to remove them or even acknowledge that they are there. There has not been one ounce of reassurance from anyone from State Farm that things will be ok...they do not have our back and have treated us poorly. We don't even know if we will get reimbursed for meals out and State Farm has not offered to assist with lodging should we need to be out of our home. We were under the impression that State Farm would have our back and that is certainly not the case. With no end in site we are extremely frustrated and upset. Not to mention that we have a family member dying from stage 4 cancer so the stress level is extremely high. We would advise anyone looking into State Farm to choose another company.. again, we have had the same agent since my husband was 16 and he is 50 now. We are disgusted and appalled with the way that this situation has been handled. We were told it could be up to a year before we have a kitchen again.

I've had coverage with State Farm Since 2012. My premium has gone up several times but I've always paid it and on time. My car started giving me problems so I call for a tow or whatever but I get letter for them in 2015 about my roadside assistance which is included in my coverage so I give them a call. They give me some lame excuse about a limited number of uses. But I'm still paying for it so why can't I use it. Now I've received another letter starting that effective May 15, 2018 my coverage will not include roadside service.

On Sept. 2nd, 2018, my children had just gotten on a moped and ridden approximately 4 houses away and when proceeding through a right of way, a State Farm customer either ran a stop sign or failed to yield to the road that did not have a stop sign. She drove out from the left in front of my children who did not have a stop sign into the interaection and when my children attempted to brake and turn to the right to avoid a head on collision they ended up colliding with the rear passenger side of her vehicle hit their front tire causing them to fall and the forks were bent. The damage was minimal and our mistake was not calling the police on their client... but even with a witness, State Farm is refusing to pay saying that while their client states she stopped, it was my children who should not have hit her vehicle when she recklessly drove out in front of them and that my children, who having the right of way, should have avoided the accident. Because the witness did not see her stop (meaning she may not have even done so, and their client said she did), State Farm thinks that my children, who no one disputes were traveling under the speed limit, were in the wrong because since they didn't end up as good ornaments and hit the rear passenger side of the door, that it's their fault. The witness stated that the driver of the car 'plowed over my kids. The witness also verified our story to Star Farm that their client repeatedly said "she was sorry" and that "she never even saw them". The witness also previously lied and said my kids were doing tricks and then ran into her while the witness (and my kids) dispute this. State Farm refuses to pay a claim for $206 because it is the right thing to do.
Today, 3/19/2018, the claims rep from the Maryland office, Delrene, had the audacity to tell me that while she wasn't sure how old my kids were (16 and 18), they needed to be more careful and safe driving.
No State Farm... you need to educate your reps on the rules of right of way, failure to yield, the ethics in paying out when it's right, that your client isn't always right... I was told if I found a witness who could verify the truth then I could win my claim. I searched tirelessly cause I knew I was right and that their client was lying. They know it too. Shame on State Farm. How can they say that a person who has the right of way is at fault? How do they tell people who were driving correctly and who tried to avoid a collision caused by someone else that it was their fault? Then, how do you attempt to lecture someone and tell them to have their children be more careful when operating a vehicle that they were operating correctly? Not paying out to people you owe is essentially fraud.

Car broke down next to highway. First day above zero temp in a month. It is cold. This is wisconsin, not arizona. Called state farm and was told tow truck in an hour. An hour 15 minutes later tow driver calls to say "he can't make it". Call state farm again and they said they would get someone else. No one called. Two and a half hours later I call again. This time the tow will be there in an hour. Really? Wait for 3.5 hours? In the dark waiting for single digit temperatures? No you do not understand. You say you do but really you do not.

I crawled the car home. If it broke down again on the way I thought I could be close enough to walk home and ditch the car. The car is still not at the dealer where I can get it fixed.

I pay for emergency service. What am I paying for? Emergency service. I did get what I pay for.

To make it better you should tow the car from my house to the dealer. At my convenience.

I was a State Farm customer for over 60 years and had good agents. However, my auto insurance for my two cars over two years increased from 2015 to 2017 by about 40% or about $1340 for six months. So I changed insurance companies in August 2017. I decided to give State Farm another chance and went in for a quote in early January. I got the shock of my life when the agent said the six-month quote for my two cars would now be $4800! Apparently State Farm is trying to get out of the auto insurance business. I know that this have been very hard on their agents.

Anyway, they have lost me as a customer for life!

On Sunday December 10th ...3:30 pm I was driving on the 238 exit off 580 South. I saw a sea of red lights fast approaching and hit my breaks. I looked in my rear view mirror and saw the car behind was not slowing and was gonna hit me. I tried to get my car onto the shoulder to minimize contact but there was a curb restricting the ability. I managed to get 3/5ths of the car off. Traffic was death defying...dangerous. Patrick Daniel Marchand, the driver immediately apologized. We exchanged information. No police came ...too scary to linger. I called my Insurance Company Progressive to inform them...claim # [protected]. i got them photos of the damage to them and estimates are coming in at $3500. He hit me going almost full speed and smashed in the rear panel 2". Trunk inoperable... Anyway, it seems the driver who hit me told a different story, (i wonder why), which apparently State Farm is backing 100% and I have been told the case is closed. Claim #[protected]. 40 years I have paying insurance and have never made a claim. Isn't Progressive supposed to make this RIGHT? Isn't State Farm's behavior bordering on mal-practice. Based on the testimony of the man who caused the accident the evidence is irrelevant? CHP tells me this is an open and shut case. I am a safe driver and therefore do not buy collision...So I'm screwed? They get away with this travesty of justice? I called Farmer's and left a voicemail and told them my intention to sue them and the driver. I got a call back from an underling of the case handler, saying its over...they are supporting their customer. Then she said "don't bother suing, we never have to pay". Then they call back, leave a voicemail...and say they need more info on my case before they can proceed. ? Strange NONE OF THIS MAKES SENSE! I decided to not call back, fearing games I am unfamiliar with. I am also getting more headaches/ neck stiffness since the accident which I need to see my chiropractor about.

When I call them they don't answer my calls or when they do answer they just hang up. When I first got the insurance my deductible was 200.00 dollars and now it says that it is 500.00 dollars. Also a month ago I had a car accident and the person who hit my car is also a statefarm member. I was told that the insurance was going to cover for everything and that they were responsible for everything. Due to my injury I wasn't able to work for a week and now the insurance is saying that they don't want to pay for my hospital bill.

Date of loss 10/29/2017, claim filed that day.Rental car has run out, I'll be without vehicle tomorrow 11/30/2017 due to State Farms poor handling of claim.I still don't know when to expect my vehicle fully repaired and returned to me.State Farm refuses to repair DASH that was cracked on impact or inspect air bags that failed to deploy.I don't feel safe driving my vehicle without this being looked into.

Recently, my step daughter was hit from behind by a driver that was pulling into a gas station at a high rate of speed and probably not paying attention. My stepdaughter was slowly backing up at the time (as she is a safe driver... no accidents, no tickets, after logging 10, 000 plus miles). She was backing up after seeing that it was all clear, but she did not see the rapidly approaching vehicle that was turning into the lot (again at a high rate of speed). She heard a beep from the back-up camera's warning device and quickly stepped on the brake to stop (she was moving at approximately 2 miles per hour, backing away from a gas pump). The car that hit her was going somewhere between 15 and 20MPH or possibly more. There was damage to the back bumper of her van... minimal, but visible. Approx. $900 worth of damage. The women who hit my stepdaughter's van apologized profusely... and said she was "sorry for hitting her". She handed over her insurance card (also State Farm) to exchange information and then left the scene, and once again apologizing for the hitting her. My step-daughter called our insurance agent immediately from the site of the fender bender... to start a claim. And she also called my wife and I... and we were all on the line with her and our agent, as my stepdaughter gave a detailed statement about what had happened). It was a multi-way conversation and the agent said that it would be handled quickly and professionally. Then a State Farm agent called her later that day at the house to review her statement about what happened and take it for a second time. My wife and I are both witnesses to that phone call. My stepdaughter told the agent that she was very slowly backing up, 2 MPH.. with her foot on the brake...heard a beep, came to a quick stop and was hit from behind by car that came in at a high rate of speed. I thought it would be a quick resolution, but it was not. After weeks and numerous calls to various claim agents to find out about the status of the claim, State Farm agents claimed that my step daughter never gave a statement. They also said that she was at fault. But how could they determine fault if they claim she never gave a statement? So she had to call again and make a statement for a third time... and then, with another agent, for a fourth time over the phone. State Farm insisted that the liability of the accident was with my step-daughter; and insisted that I pay the $500 deductible as the van is insured under my name. I asked that they review the case given that she said she stopped and was hit from behind... and that the vehicle entering the gas station parking lot came in at a high rate of speed. The State Farm agent said they would look into it once my stepdaughter gave a statement about what happened for the record. Note that I am furious at this point as she had already given four statements to the claim agents. Weeks later, they had to interview her again (this time making a recording of her statement, as they said there was no record of a statement ever being given). then they informed me that her statement had not changed... This was odd, as they claimed that they had no prior statements. So, here we were, going on 7 weeks, and five statements given to agents... and still no definitive resolution. My stepdaughter had to call one more time and give yet another statement to a claim agent higher up in the corporate food chain... some sort of team leader. In the final analysis, State Farm insisted that the fault lie with the person backing up... even if they came to a stop, and even if they were hit from behind. That's Ridiculous!
Look, it's not about the money. I had been with State Farm for a long time (with three vehicles insured and a homeowners policy)-- a loyal customer for 35 plus years. I've paid in approximately a quarter of a million dollars in insurance premiums over that time, and had very few claims... peanuts... and paid my deductible without ever complaining. Given that my stepdaughter is relatively young and now had an accident, our insurance premium on the van just doubled... and after being a safe driver and having someone hit her from behind. Now she has an accident on her record. Unfair, especially for someone who worked so diligently to be a safe driver, completed driver education, and the State Farm safe driver program for young drivers.
In my opinion, State Farm Insurance is all about the money... but they will no longer get any of mine. I have switched companies and encourage others to do so. Buyer beware! Stay away from State Farm Insurance. Rates are much better elsewhere anyway. Try Geico, All State, Progressive or Farmers... they are all way better companies from what people tell me. Should have looked into that long ago. So many people have told me about their dealings with State Farm, and that they are a corporation that is money driven and money oriented.. They seem to care more about maximizing their revenues and profits than they care about people. My step-daughter an I feel that we were treated unfairly. We just want others to be aware... and beware! It was a horrible experience dealing with the Claim Division's incompetence.

My name is Katara Neely. My policy was cancelled due to issues, w my vehicle having to be fixed so I wasn't driving my truck. Once I got it fixed I had to pay the DMV a 50.00 fee because of the lapse (no problem there). And i called cus tomer service on 11/14/17, to get my car insurance reinstated and paid 239.00. I also asked the rep, would they send the DMV the SF-1 for proof of car ins, he said yes of course. So on 11/19/17 I checked my mailbox, and got a letter from the DMV that stating my license plate tag has no been REVOKED! So I call statefarm cust service, they tell me that the rep wasn't suppose to take payment, and I have no insurance policies! So I called my local agent on today 11/20/17 and they tell me the policy has to be rewritten and that it is now gone up to 305.00! Not to mention I have to wait 7/10 business days to get my 239.00 back. So I still have no insurance or money. I have a life and have a part time job, how am I suppose to get back and forth? Yes, the policy lapsing is my responsibility and I corrected it. But no one at statefarm is talking responsibility for this unprofessional mess! So what I would like to know who is going to fix my issue? All I've heard is Ms. Neely I'm sorry there is nothing we can do...wrong this company took my 239.00 so I will need for someone to figure it out! I paid for car insurance so that is what I expect. I do not work at statefarm so I do not know rules and regs, and apparently the cust service reps don't either. The blessing is I was never pulled over by the police, because had I been they would have impounded my car...for REVOKED tags. What kind of business y'all running? And I will keep talking about this until something is done. No the customer isn't always right...but in this situation YES I AM!
My email is: [protected]@gmail.com

Hi Justin Hambly,

When I was talking to you, previously, I told you how I am now 64 years old...and have stayed with State Farm Insurance, for my entire life. And, I mentioned to you, that State Farm was a trusted company, which my parents, and their neighbors, also admired. And I stayed with you, as an agent, even 15 years after we moved away from Aptos, because we valued your setvice, and your integrity.

However, I am saddened to say, I am now cancelling my business with you...due to a string of total incompetence, lack of professionalism, and outright dishonesty...on the part of State Farm's claims investigators.

What it comes down to...is that these claims investigators were to lazy to do their jobs...and I am asked to pay for damages I couldn't have possibly caused...because your investigators were too lazy to even interview the primary suspect in the accident.

I am committed to spending some time, m every day, over the next month, pursuing this complaint.; State Farm will be laughed out of court, when they claim I somehow crashed myself, between 2 cars, for 50 minutes. I couldn't have done that! Nobody could have ever done that! Yet your lazy, and unprofessional agents were too lazy to even talk to the truck driver, who caused all of that damage.

It is clear, that the q2ualities of honesty and integrity, that my parents so admired, from State Farm, has gone straight down, and has been replaced by a culture of lazy agents...who like to sit behind their desks...and get paid for doing nothing!

I received a call yesterday on 7/13/2017 from the Ashley Collins - State Farm office telling me I would not have my home owners insurance policy renewed due to claims I have had. I am very disappointed in the way they handle this. I have not had any major claims with them until recently with the drain lines under the slab caused a water leak, which was something that was out of my control. When I spoke to them yesterday they informed me I had 2 claims within 5 years. 1 was a claim regarding my refrigerator I believe that was $400 that was 4 years ago. And unfortunately the recent one was est 12, 500.00 (leakage) under my slab. I am so disturb by this company treating me this way and I have been with them so many years with no existing claims since the ones I listed. I also have vehicle coverage with them as well and the same thing no claims they had to pay for to my knowledge over 15 years and this is how they treat you. Customer Satisfactory is definitely not their priority. I have been dealing with them for years and now I have to find someone to take over my insurance for my house. They did say they will not renew my primary insurance but they will keep insurance on my rental property and my vehicles. Really? Why would I want their business after they just disappointed me. I felt like they had me covered. They did cover majority of the bill but you drop me from home insurance after I done paid for insurance for over 10 years 2 claims. Out of over 10 years 2 claims. WOW I am blown away at this time disappointed and annoyed by their actions for someone that been with them so long. Even my car insurance over 15 years no claim. I get 2 claims and this is what they do to your long term customers, if you can help me I will appreciate it. The Agent: Ashley Collins - State Farm Insurance Agent. 1610 W. Friendly Ave Ste, B Greensboro, NC 27403 phone: [protected]