StarHub review: Fraudulent charges and cso named karina who yelled repeatedly

I called into StarHub citing some unresolved issues with my dad’s over charged bill that he had been paying for almost a year.

I called on 16/1 @ 9:45am and CSO Karina with a heavy Indian accent answered took my call.

I explained to her in great detail on how the matter was going and told her that I need a breakdown of the subscription and the packages that was signed on my by dad and she obviously didn’t quite understand a word I was saying. I had to

1) repeat myself and my situation twice

2) repeat my sentences as she spoke over me NUMEROUS times

3) ask the CSO to transfer me to someone of a managerial level as she didn’t have the capacity to understand the situation or give a proper explanation

The worst? CSO Karina yelled numerous times and spoke over me. I can tell this person isn’t local cos locals aren’t that dumb to be this rude on CSO hotline. Also, I recorded the call so this individual better start praying that I don’t blast her on Social media cos it’s very appalling to be working for StarHub and behaving like an uneducated hooligan on such hotlines.