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CB Bars and Cafes Starbucks
Starbucks

Starbucks review: Store #02566

D
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2:51 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Starbucks Customer Relations,
I am writing to formally escalate a very concerning incident that occurred at your Starbucks location at 13233 S. Cicero Avenue in Crestwood, Illinois. 
After purchasing a Caramel Ribbon Crunch Frappuccino from the drive-thru, the entire lid came off the drink when I pulled away, causing the beverage to spill all over me and throughout my vehicle. I immediately returned to the store to report what had happened.
The response from the staff was extremely disappointing. Instead of showing concern or offering assistance, employees appeared dismissive and one even laughed while I was standing there with the drink spilled all over me. During the interaction, staff members also acknowledged that they had been experiencing problems with their lids throughout the day, yet no one informed me of this issue when my drink was handed to me.
I then asked to speak with the manager, Kiara. Unfortunately, the situation was not handled professionally. I was told that I would receive a refund and was instructed to leave the store while I was understandably upset about the situation.
What happened next was even more disturbing. Shortly after leaving the store, several Crestwood police officers arrived and approached me stating that the store had reported that I threatened an employee. This allegation is completely false and extremely humiliating. At no point did I threaten anyone. I simply returned because the drink had spilled on me and inside my vehicle and I expected basic customer service.
As a result of this incident, I had to have my vehicle professionally cleaned and paid $75 to remove the Frappuccino from the interior. Beyond the financial inconvenience, being falsely accused and treated as though I had done something wrong over a defective lid was extremely upsetting.
I am requesting that Starbucks conduct a full review of this incident, including security footage and staff conduct. I would also like to be contacted by a district manager or corporate representative regarding this matter.
I have been a Starbucks customer for years and never expected to experience such dismissive treatment and escalation over a simple product issue.
I look forward to your prompt response.
Sincerely,LaDonna Nicholson

Claimed loss: $75 DETAIL AND STEM CLEAN VEHICLE

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