Starbucks reviews & complaints 1001 - 542
Starbucks complaints 542
Starbucks - rude manager moore ok
It seems like everytime I go into starbucks after I work out I am treated rudely by the store manager who makes it a point to wait on me. I am looked up and down like I am not worthy while I am just wanting to pay for my drink. She makes a point of telling me that she is the store manager rudely but refuses to give me a name. I guess from reading the multiple comments on the internet starbucks could care less how they treat their customers. I will never go in there again!
Starbucks - double billing
I was double billed for a gift card I ordered online. Desiree, a superviser online for starbucks verified it was a duplicate charge but told me they did not have the "capability" of refunding me! She told me to file a dispute with my credit card company. So now I have had to go to the trouble of calling my credit card co & starting the long process of getting rembursed for the fradulent charge. Meanwhile starbucks is earning interest off of my money for 6 to 8 weeks. Quite a racket they have going... I will never purchase anything from starbucks again!
Starbucks - beetle in blueberry scone
On october 21st I purchased a blueberry scone from a starbucks in washington. After I had ate about half of the scone I felt something hard in my mouth. I pulled it out of my mouth to discover it was a beetle completely intact. It had been baked into the scone. I took the scone back to starbucks, took pictures of the beetle and the scone and sent a letter with pictures to starbucks. I have been talking to them weekly and last week I received a $15 gift card for my compensation for having a beetle in my mouth. Of course, I was furious and called them and said I didn't agree with their customer service. They told me there was nothing else they could do for me. So I am trying to get the work out there about how poor the customer service is at starbucks!
Starbucks - unqualified staff + bad cookies
I am a starbucks regular customer, today I went to order a mocha and a choc cooky
Thd cooky tasted aweful and the mocha turned to be hot chocaolate...
Contact me plz urgent [protected]
Starbucks - rude employees
My wife and I have been lucky enough to have always experienced a+ customer service in the mill valley store — until today, that is.
A very obnoxious, arrogant, rude woman behind the counter, jasako (spelling?), kept being rude and then said to my wife within hearing distance of our table, "you are only stupid americans and I can be any way I want!"
Apparently, she can.
Starbucks - shouting and throwing infront of customers
This starbucks employee was shouting and throwing things forcefully into the sinks in front of customers. His entire attitude was extremely rude, not greeting or saying thank you. None. This is the type of employee starbucks hires? I will not go to starbucks again. There are many other stores server good coffee and have nice attitudes. The person behind me left starbucks after watching what this employee was doing.
Starbucks - faulse advertisement
On the reward program site, you will read “get more coffee with your coffee. When you use your registered starbucks card to but 1 lb of your whole bean coffee, we’ll give you any tall (12oz) beverage of your choice.” the stores in my area, I have never been offered this. When I mentioned, they offered me only a tall brewed coffee. I have complained at the corporate level through their site. And I was told that except contracted outlets like in the hotels or other places, they should honor the programs. Well, the outlets are their direct stores.
The other day, after buying my beans with my registered card, I asked about a free beverage, then, they laughed over the intercom calling me stupid. Who is stupid? Employees do not know what the corporate level is putting out on their official site or customers?
Well, my point is if you are not going to practice what you say, why state in the web site. Or the corporate ceo does not tell the frontline employees to take a look at the site.. I am so upset a big company like starbucks cannot practice what they say. Or for the size of the company it is common.
Ceos should go undercover and find out what really is go ing on and why the company is losing money.
Starbucks - ignorant employees/worst customer service
on a recent trip to detroits mgm grand casino, we "treated" 3 guests to a specialty coffee. with 1 bag off coffee beans, which was marked up $2 with a magic marker, our bill came to over $40. we had the most unpleasant customer service by a woman who clearly didnt want to grind the beans. it took over 40 minutes to receive our incorrectly made drinks, and have the beans ground. i emailed starbucks with my complaint. i was assurred that i would receive coupons to replace my purchases. today, i did receive 2 lousy coupons. i will certainly stay clear of starbucks from here on. i truly was a starbucks lover. maybe tim hortons would appreciate my business
Starbucks - loyalty unrewarded
The new "Gold card" promotion is the "anti-reward" for long-time Starbks customers.
Not only is the "reward" a complete reduction of the former "10%" savings program, but the new "Gold" card requires customers to keep a balance on hand in order to qualify for the "Free" drink after 15 purchases.
So much for rewarding customer loyalty. Our office of four daily Strbcks drinkers is going to a local coffee "casita" for a buck-fifty less.
Greed, once again, wins the day in the short run; I fully expect this company to fail in the next three years.
Starbucks - poor customer service
I went to order 6 coffee's for take out when i ordered i said i needed a tray to take them. They made all the coffee's took payment and then told me they had no trays left. This was 7:30 a.m. So i asked for a box because i physically cannot carry 6 coffee's with which they responded with we have no boxes i can use right now so after waiting in line and ordering coffee's i can't carry i asked for my money back. The clerk gave me a hard time as if it was my fault and did not want to refund my money. eventually he did and i left. Never to return to Starbucks. This story has been told many many times and will get told to everyone i know.
one good thing came of it. I have found that Mcdonalds has very good coffee.
Starbucks - never again
Carrabas in Willow Grove, PA has the worst customer service I've ever experienced from a restaurant with take out. First, I ordered the steak marsala, zucchini fries and a pizza. When I got home (about 15 minutes later) I opened the food to find the fries were a congealed glob in the middle of the dish. The pizza was burned to the point of being black and flaking off on one side and completely uncooked on the other side. Luckily, my mom's steak was edible.
So I called the restaurant to complain and was told that if I wanted to lodge a complaint, I'd have to call back when the place was less busy or I could hold but "it might be a while". I was kept on hold for 1/2 an hour during which time several staff members answered the phone as if I had just called and then told me to hold again. When a manager finally answered, they weren't remotely apologetic and instead told me that they were busy and if I wanted to come back, they'd try again.
Rather than driving and other 15 minutes back and 15 minutes home before I could eat, they offered me gift certificates. While that should solve the problem, they never sent any gift certificates. This went from being one of my favorite restaurant to a place I will never order from again.
Starbucks - customer service
Employee spoke to me like I was stupid in the Starbucks located in the Target in Derby, KS. I am certain this employee is not modeling the behavior expected by Starbucks. Will not go back.
Starbucks - why the rude employees?
10/03/09, 7:31a.M., store #06486
Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, i’ve been forced to buy the display coffee press and walk out like a thief who’s just shoplifted because starbuck employees couldn’t be bothered to serve me properly. Why, as a paying customer, am I made to feel that i'm interrupting them?
Three starbucks employees, (no other customer in the entire store but me), and not one of them can exhibit any modicum of respect. No greeting when I enter the store. They simply can’t be bothered to attend to this sale correctly. They're just too... Untrained, rude, inconsiderate, uncaring? As i'm paying, one of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "she said no”, (talking about me whilst i’m standing there!) and then laughed.
This isn’t a laughing matter. Their behavior is rude and unacceptable. My day shouldn’t start off with rude starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. They won’t care, (i’ve read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on the rude little employees and shame on this corporation for allowing this poor customer service to continue.
Starbucks - failed
Starbucks coffee mission statement: to establish starbucks as the premier purveyor of the finest coffees in the works while maintaining our uncompromising principles as we grow.
To maintain a great work environment and treat each other with respect and dignity
Embrace diversity as an essential component of the way we do business
Apply the highest standards of excellence to the purchasing, roasting, and fresh delivery of our coffee
Develop enthusiastically satisfied customers all of the time
Contribute positively to our communities and our environment
Recognize that profitability is essential to our future success
On february 21st starbucks laid off over 250 employees they call “partners” in an effort to control costs. Not a single executive took any kind of pay cut and the new ceo howard schultz even gets paid more than the previous ceo jim donald. They created a new cco position with a six figure salary, yet they cut over 250 “partners” who need to feed families and have benefits. This coming from a company that claims to be different and “people focused.” starbucks violated its very own mission statement to save upper executives and board members from having to lose a small portion of their income. There was no “great work environment” on february 21st and there hasn’t been one since. Ever since mr. Schultz took over the “partners” working in the ssc in seattle have been walking on egg shells.
I was told I could take a lower position with a significant pay cut or look for another job. I was given a small amount of time to decide. I am forced to work there due to needing medical benefits. This is coming from a person who used to vehemently defend starbucks because I believed it to be special. I guess I was wrong. It’s just another big greedy corporation, except it claims to be something it’s not. This needs to stop.
It seems that starbucks only follows its mission when the stock price is favorable.
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