Staples
reviews and complaints

I had an issue with my 14 year old dell professional level computer. I brought it here, was told the hard drive was starting to fail. I purchased another on 2/1/2024 and paid to have my files transferred etc. The last few days have been torture. Nothing but incompetency and I went there and get one guy to lie and another swear to it. For example. I have been having issues with the way they installed microsoft office 365. I could not sign in, it did not recognize my phone number, then I called microsoft and was on the phone until 2:30 a.m. Today I get a message on my cell phone that my microsoft account needs attention. I just discovered today they installed it wrong, as a business or school account. I did tell them I help a friend who owns a small busines. Also my modem was not installed correctly. it was installed as media not a gateway.

We stopped off at Staples in Sandusky, yesterday to pick up the new HP printer which we saw a week ago (8/22/23), on sale (until Friday 9/16/23) for $69.99 ($30 off from original price of $99.99). I even took pictures of that sale tag last week when we were there. So today, I go right to the printer to purchase it and the sale tag is removed and not only sale no longer in effect BUT now the original price is $25 higher at $124! WHAT? So I go up to the guy (same one who talked with us last week) and asked him about it. He said what does it say now? I said $124. He said Corporate pulled it. I said even when I have pictures of it on sale with the expiration date? (which I showed to him.) He said yeah they can do that. I said they even raised it another $25! He said sorry coporate ordered that. So I said well they lost a sale. I was flabbergasted! Got in the car on the way home, searched online for the same printer at the sale price of $69.99 and found it through Walmart for the same deal with free shipping to our house! I was flabbergasted again and as soon as I got home I ordered it before the sale price was removed! I was just shocked that Staples would do such a thing and that they wouldn't honor the sale price even when I had proof on my phone with the expiration date. The sales person I talked with gets 5 stars ⭐️ because he is the person last week who was so knowledgeable and answered all my quotations and pretty much sold us on this printer and today he was just doing his job. Not his fault the company doesn't stand by their printed sales. Very disappointed in Staples "Corporate " decisions on sale items. “Corporate” pulls sale sign one week into sale with 3 weeks left and plenty in stock 😡.

Staples has lost a customer.

I recently made an order on Staples.com on August 30th. However, after being notified that my order had been delivered, I was left confused and frustrated as I had not received anything. I immediately contacted Staples to inquire about the whereabouts of my package.

The first response I received was from Angelo B on September 6th. He informed me that the parcel had been left on my front porch. I was taken aback by this response and replied back stating that it was unacceptable for a $400 item to be left without a signature. I expected a more professional response from a company like Staples.

To my surprise, on September 10th, I received a response from Richard V. He suggested that I contact my financial institution if I had not received my parcel. I found this response to be unprofessional and not helpful at all. I replied back to him, explaining that it was a mistake on Staples' part to deliver items without a signature and that they should take responsibility for their mistake. Unfortunately, I did not receive a response from him.

On September 14th, I spoke with another agent named Runnel D through the chat feature. I explained my situation once again, and he assured me that he would process a refund and send me an email shortly. However, to my dismay, I did not receive any email from them the next day.

Feeling frustrated, I contacted Hobie A through the chat feature on September 15th. I had to explain my situation once again, and the response I received was that someone would contact me in 2-3 days. To make matters worse, I was given the wrong email address to send my complaint to. This was unacceptable and unbelievable.

I have been continuously contacting Staples to ask for my money back, but every time I receive the same response - that the parcel was delivered and to contact my credit card for a refund. It is clear that they do not take responsibility for their mistake of delivering items without a signature.

In my opinion, there is a lack of communication and professionalism in this company. The responses I have received from their agents have been unhelpful and not appropriate. It seems like they are not reading or getting informed about previous conversations I have had with other agents. This has been a frustrating experience, and I hope that Staples can improve their customer service in the future.

I gotta say, I'm pretty disappointed with Staples. I made the mistake of buying a case of copy paper that was supposed to be $10 after a rebate. It's been a whole month and I haven't received anything other than an email saying that the rebate has been processed. I tried calling customer service, but it was like talking to a brick wall. No one seemed to know what was going on. So, I decided to call the executive offices and finally got some answers.

The woman I spoke with said that it takes 3 weeks from the date of the notice to receive the rebate in the mail. I asked where it was coming from and she said "a place called Lewisville". I live in Texas, so I asked if she meant Lewisville, Texas. She said yes. I was confused because Lewisville is only 20 minutes away from me. I asked how it could take 3 weeks to get here and she said it takes 3 weeks no matter where you are, even if you're across the country. That just seems bizarre to me.

Anyway, I waited the 3 weeks and still didn't receive anything. I called again and was transferred 3 times before someone finally told me that it's actually a whole month for mailing, not 15 days like I was originally told. So, I'm still waiting for my rebate.

To make matters worse, when I called the rebate department, the person I spoke with refused to help me at all. I ended up calling the Office of the President of Staples and spoke with someone named Martha. I don't know how she got her job because she was so incompetent. I gave her all the information she needed, including the tracking number, rebate number, order number, and confirmation number, but she said that the rebate wasn't valid. I hung up and called back, and finally got someone with a few brain cells who said it would be another week or so before anyone could get back to me.

Honestly, I'm so frustrated with this whole experience. I wrote a formal complaint to the Federal Trade Commission because I feel like this is just fraud and bad business. It's been 60 days and I still haven't received my rebate. If people don't stand up to this kind of thing, it's just going to keep happening.

It's no wonder that Staples' current net income is a negative $440 million. I've learned my lesson - if you see a "deal" where Staples is promising you a rebate, steer clear like it's the plague.

So, I went to the Staples store on Monday to order an office chair. The staff told me that the item was in stock in the warehouse and would be delivered to my home on Friday between 9 and 5. I was excited to receive my new chair, but Friday came and went, and I didn't get any delivery. On Monday, I received an automated e-mail that my order was canceled because there was no stock of the item. I was disappointed and frustrated that they didn't inform me earlier that they didn't have the item in stock.

I called customer service right away on Monday, and they apologized for the inconvenience. They said that they actually did have stock after all, and I could place another order over the phone. I thought, "Okay, mistakes happen," and placed an order a second time. They told me that the chair would be delivered the following day (Tuesday) between 9 and 5 pm. I made arrangements for someone to be at my home office to receive the chair. On Tuesday, the Staples truck showed up, but they were not delivering a chair. Apparently, they were here to pick up a return for an office chair. Later that day, I received another automated e-mail stating that my second chair order has been canceled due to the item being out of stock. I was so frustrated and angry. I mean, what the heck?

I called customer service yet again on Tuesday and spoke to Keith this time. I explained the situation to him, and he apologized and said he was going to call Cindy. Cindy is apparently the staff member who has the e-mail address of someone who works in the warehouse. I was surprised that they rely on an e-mail inquiry to check warehouse stock. I mean, don't they have a better system to manage their inventory and supply chain? Keith assured me he would be in touch by phone or e-mail by the end of the day on Tuesday.

It's Wednesday now, and I haven't received any e-mail or phone call from Keith. I called customer service yet again, and I got the same runaround treatment. They told me that Cindy must e-mail the warehouse, and the warehouse must reply to Cindy, and Cindy must call the Customer Service Rep back, and the Customer Service Rep must get back to me. I mean, seriously? In this day and age, with all the cheap and readily available technology that can instantly make these kinds of problems go away, Staples still relies on such an outdated system? I'm so unimpressed and disappointed. Goodbye Staples. I'm never shopping here again!

I was pretty irritated with my recent experience at Staples. Let me tell you, BEWARE and BE CAUTIOUS. I bought a gift online from a specific Staples store and chose to pick it up from there. I drove all the way to the store location off of 135th and Metcalf to find out that the item I selected with the help of Melissa was not actually the product that I was picking up. I was pretty upset and explained to them that I would need it canceled or returned, whatever they needed to do to release the money they had holding from my account. That's when they informed me that it was an online sale and due to it being an online sale, they couldn't return it except for as a no receipt sale which would give me an in-store credit. To top it off, they would only give me credit for the lowest amount the item had been in the last 90 days. I may be wrong on the actual days, but I was a little pissed, so by this time, I was a tad mind-boggled.

As they were explaining to me that a product that I hadn't even removed from their property, didn't even sign anything, not even opening the box, to find they were selling the same item on the floor in their store, was $80 less than the exact same item that I bought online, that they picked from their inventory. It made absolutely no sense to me, and it will take 3 to 5 business days for me to get refunded the money I spent purchasing an item from that store.

We all know that as managers, general managers, which I called today and spoke to, can bend the rules, can make allowances, there is an exception to every rule, been there done that, but to be so rigid, and let's not forget it's two days before Christmas, to be absolutely non-accommodating, being outright, I don't even know how or what to call this... it's just insane to me.

So my piece of advice is to be cautious when buying online and make sure you know the policies and their procedures for returns because otherwise, it could be financially devastating. I still can't wrap my head around the fact that I haven't even checked out this item, and if I would have returned it and paperwork only, I was going to be given $80 less than what they were holding in my account, and that item I purchased online was $80 more than the item they had sitting on their floor. Why would the prices not be the same? Such a rip-off.

The end of the story is Staples has lost a customer. I know that my occasional shopping there every 2 to 3 months won't impact them, but I'm going to believe in karma, and I'm going to believe that in some way or fashion, my experience will have a negative impact on their company somehow.

AND IT'S 2 DAYS TIL CHRISTMAS... AMIDST COVID... AND IT'S TWO DAYS TIL CHRISTMAS.

I went to the Staples store in Santa Ana, where they had the Epson Scanner on clearance for $348.46. I went up to the counter to purchase, they came back to tell me that they were out of stock. They can order it for me, but I would have to pay full price for the scanner which is $599.00. I also went to the Irvine Staples and they did the same thing. I called the Whittier store, told them what happened, they said if they are out of stock, and I'm in the store, they would order it for me and price match the scanner at their clearance price. My question is why are you advertising something that the customer cannot purchase at the price you are promoting? Then tell them too bad you have to pay full price online.

Thank you,

Patricia

[protected]@gmail.com

On 11-14-23. 9am

I visited Staples on Jericho Turnpike.

I ask the clerk to make me 4 copies of a document. Was done . I ask her where do you have the colored computer paper. I aneed some.

She directed me to Aisle 14

I looked and saw the colored paper. Some were open and I took a couplefrom each opened pack.

Then suddenly I heard a clerk screamin loudly YOU CANNOT-OPEN THOSE PACKAGES!

I said to him they are already opened so that’s the reason why am taking a few to have my documents copied in colored paper.

The clerk immediately said ARE YOU STEALlING! How could I be stealing when I have not walked out the door ! The f clerk knew I was coming back to pay and she said it’s ok.

I was very very ambarrased with other customer around .

I spoke with the nanager and he appologized f.

I will not be going back to that store neither will I recommend the store !

I do not want any compensation.

But I was really embarrased !

9/6/2023-I brought my old computer to the Oakland NJ store to transfer data to my new computer (a service I have used several times before) The clerk charged me 85 dollars and said it would be ready in 2 days. A few hours later I receive a phone call that it was ready — I went to pick it up and asked if my Norton and passwords were transferred already since it seemed like a short time — they said I would need to pay an additional 200 dollars for that — I told them to pull up my long payment history and they showed me the exact same service was done for 99 dollars one year ago — when I asked about it they said the policy changed a few months ago. I told them they should have made that clear when I brought in my computers. The clerk was actually the manager (Mark) (to my surprise) He was extremely rude and abusive — he told me I had to sign the pick up order to take my computers!

I needed some ink for my printer, so I went to Staples.com to find it. They had this cool "find your ink" thing that helped me find the right one. I ordered it, but when it arrived, it wasn't the right one. So, I took it to the store to return it and they ordered the correct one for me. It took about a week to arrive, but when it did, I was missing a couple of colors. I called customer service and they said they would be delivered on Saturday. But, when Saturday came, there was no ink. I called again and was told that they don't deliver on Saturdays. I was so frustrated! Why didn't they tell me that when I ordered it? And why did they split my order into two shipments without telling me? I had to talk to someone in customer service, but they were outsourced and it was hard to understand them. I complained, but I don't think anything will change. I won't be ordering from Staples.com again. Their customer service is not good.

Staples, oh boy, where do I start? I remember reading an article in the local newspaper a few years back about the cost of an average "back to school" package from 10 different suppliers. Guess who came out being the most expensive? Yup, you guessed it, Staples.

Now, don't get me wrong, I understand that they're a big box store and all, but come on, the prices are just ridiculous. And don't even get me started on the checkout process. It's like they're trying to make you sign up for their Staples reward card every single time you make a purchase. And if you're not signing up for it, then you're stuck behind someone who is. It's a never-ending cycle.

Speaking of the Staples reward card, I've had it for over 20 years and I have yet to receive a single reward from it. I mean, I've spent at least $20,000 there and not a single dime back. It's like they're just using it as a way to get people's personal information for their sales and marketing people. And don't even get me started on the turnover rate of their employees. It seems like every time I go in there, there's a new face behind the counter.

And what's up with the earphones and mikes that the employees wear? It looks like they're old-time telephone operators or something. And honestly, it seems like they're talking more to each other than they are to the customers. It's just weird.

Now, let's talk about their website. I've read reviews that say it's the worst designed website they've ever seen. And honestly, I have to agree. You go to the website with the intention of purchasing a specific item and they just distract you with all these other things. "Get a rewards card! Join our business club! Sign up for our mailings!" It's like, can I just buy what I came here for, please?

And if they don't have the item you want in stock, they try to turn it into a special order and have you pay in advance. I mean, who does that? It's happened to me at least five times and it's just ridiculous. Other places would just apologize for not having it in stock, but not Staples.

Overall, I would say that Staples is just not worth the hassle. The prices are too high, the checkout process is a nightmare, and the website is a mess. Save yourself the trouble and go somewhere else.

I went to the Staples store in San Diego Mission Valley on August 17th, which was the day after they released their advertising flyer. I was excited to see that the computer I wanted was on sale, so I asked an employee to help me make the purchase. However, he informed me that the store only had "2 returned open box damaged items in stock." I was disappointed and showed him the ad flyer that had been published the day before. I asked how it was possible that none of the advertised products were in stock and whether there was another store in San Diego with some stocked.

After speaking with a manager, he informed me that the store would have some in stock the following Monday - the day after the advertised sale price expired. I was worried that I would miss out on the sale price, but the manager assured me that they would honor it. I continued to complain that advertised sales products should be in stock otherwise they were doing a classic bait and switch. That got results. The employee went to the back of the store and when he returned he said he had "found" the requested computer on a truck that had just unloaded - sure, it was the same turnip truck that I fell off of.

After ringing me up, the employee gave me the duplicate copy of the sales receipt, which included the language "Duplicate copy not valid for cash refund." I was confused and asked for the original copy, but he claimed ignorance. I had to get the manager to strike out the offending language and sign the duplicate receipt. It was frustrating to deal with these bad practices.

Overall, my experience at Staples was not great. It was disappointing that the advertised products were not in stock, and I had to complain to get the employee to find the computer I wanted. Additionally, the issue with the sales receipt was frustrating. I hope that Staples can improve their practices in the future to make the shopping experience better for customers.

I recently made a purchase on Staples.com during their Cyber Monday sale. I was excited to take advantage of the great deals they were offering on electronics. After completing my transaction, I received confirmation emails for my orders. However, 12 hours later, I received an email from Staples stating that the items I ordered were out of stock and that my transactions had been cancelled. I was disappointed and frustrated, as all the Cyber Monday deals had already expired.

I decided to call Staples customer service to see if there was anything they could do to honor the price they had confirmed for me earlier. Unfortunately, I was told that this was not possible and that I would have to accept an updated price when the items came back into stock. This was not acceptable to me, so I ended up buying the items from other websites for about 20% more.

I reached out to Staples customer service via email to express my disappointment and explain how their website had led me to trust them over other, lesser-known websites. I also shared how their lack of service had resulted in a loss of a certain dollar amount for me. However, the response I received was very brief and unhelpful. It simply said, "I'm sorry for your inconvenience. Thanks for choosing Staples. Have a nice day."

Overall, my experience with Staples was very disappointing. I felt like they wasted my time and keystrokes, and they lacked any sense of utility or purpose. They did not seem to have any respect for their customers or themselves. In fact, I would say that they are like a smoldering pile of crap in a cardboard pizza box left at your unsuspecting front door. I would not recommend engaging with them unless you are using their website to obtain a price match from a more reputable website like Best Buy.

I drove 2 hours to Yukon, Oklahoma to purchase a computer. I went into the Staples store and picked out a desktop computer. The salesman said they had one in stock and he would go pull it for me. He went to the back and pulled the computer, I went to pay and it scanned the wrong price in the cash register. The PC was on sale for $499. It scanned the regular price. The manager, ED refused to sell me the computer for the sale price. He said because the barcode was mislabeled, he had to turn it in as a defective computer. He REFUSED to sell me a computer you had in stock for the sale price. That is called FALSE advertising. He told me I could just go to Wal Mart and purchase one. If I wanted to go to Wal mart I would have. I hate Wal Mart which is why I shop and purchase my office supplies for our SIX businesses in that store. What a nightmare for you as a company to have such horrible service in your stores. You will have a standing complaint for false advertising that I will post to the BBB this week. Your rating as a company is becoming terrible. The Yukon store reviews are becoming all 1*. You guys used to be a good company to deal with but apparently that is coming to an end. What do you intend to do about this?

Where I want to try to copy some something from my phone. When I had troubles I asked for help. The guy didn't even want to go near me to even help me or try to tried to download. He didn't that I went to a second person. His answer was if you don't know your phone I can't help you so I wasted 41 cents and I used to be a good customer for there. Now I treated like something's wrong with me while walking the door. Three people no no one wanted to help

No apology was offered to me for cancelling an appointment I had waited to have and showed up for. I exited the store. I called the TSA Customer Support number [protected] and waited +/- 25 minutes, on hold, in my car, in the parking lot. When a TSA rep. came on the phone, and after identifying myself as requested, she told me that she showed appointments available for tomorrow (Thursday, 4/5/2023) at the very Staples where I was. Since the employee had not told me that, I walked back in Staples to clarify. The manager came out of her office and spoke with the TSA representative on my phone, confirming that Staple's booth would NOT be set up by tomorrow, and offering no time when it would be. I was at the farthest East corner of Staples's counter, to the left of a cash register, finishing the phone conversation with TSA to reschedule my appointment at a different location. While I was finishing the call with TSA, the Staples employee, who had first told me my appointment would not take place, spoke loudly, telling me to move out of the counter space. The Manager came out again and began raising her voice at me, insulted me publicly... I quote her very words: "Leave my store..." "Don't let the door hit you on your way out"... Etc.

I find this outrageous and unacceptable customer service. STAPLES' arrangement with TSA is yours to manage, not the Customer. I received NO announcement letting me know my appointment was cancelled. I did no wrong. Yet, I was spoken to rudely, inappropriately, unjustly.

I would appreciate a response, a sincere apology and a change of heart, and from the employee, and from the manager, and that, in their capacity as employees of STAPLES, they take responsibility for their contract with TSA. If Staples wants TSA's business, don't put the burden on the customer to fix your (STAPLES) conflicts with TSA, the onus is on YOU, Staples, to fix your issues with TSA! Staples did not keep my appointment—that is not my doing, but Staples' & TSA. Take YOUR responsibility and be accountable.

The employee and the manager should have apologized to Customer (me) for not keeping my appointment; they should have offered to help me reschedule. They might have offered me something for the inconvenience of having scheduled and taken time to drive, through construction and traffic, to an appointment Staples did NOT keep. And certainly, they should not have insulted me to booth!

Diane Goullard

[protected]

[protected]@cox.net

Last week I went to my local Staples in Falmouth Ma. for a scheduled TSA Pre Check application. I was told by your employee that if I used certain credits i would be reimbursed for the cost. I went home and picked up my Barclay's Jet Blue card which was one of those he identified a providing reimbursement and applied it to the cost. I called Jet Blue today and found they never did reimbursements for TSA Pre Checks. Barclays said the same. I called the store and spoke to the man who told me of the reimbursement. He said he was merely passing on info that he had heard from other customers! He did not preface that when he informed me and others at the store. He basically hung up on me.

Your Dickson City, PA store never has enough workers. one cashier. managers often in office. You are pissing off customers, like me. one old man was screaming does any body work here ? you cant run a busy store like a convience store. Where one person does everything. Does not work. Stop operating on the cheap. Hire more workers, are give the ones you still have more hours. Best Buy and Walmart have workers on the floor. How about self checkouts. Heard managers talk seems more concerned about lunch than helping customers. Since your fire its been terrible there

For 3 months I have been having problems with my iPostal. I receive an email, with a picture and number of my item and schedule a pickup. When I go in to pick it up it's not there. One from January is still missing. One was finally found last week - from Feb. Yesterday I went in to pick up a scheduled item and waited 20 minutes before I left - without my item. People who came in after me and were waited on. I have been told the employees don't like doing the iPostal because Staples doesn't get paid for that service. How do they know that? I've been told to find somewhere else to get my mail. I have actually had an employee tell me that just because I receive an email with a picture, pickup number, date the item was received, and how long it will be held - it doesn't really mean it's there. I've had to pay pickup fees on items I ordered online through Staples because they scanned them in as iPostal and not as an online Staples order. When I asked the person behind the counter if I should go to the store manager about it because it was happening so often, she was adamant the manager shouldn't be told. I've also been told another woman had the same problem with her mail, and she finally just closed down her iPostal and went somewhere else. I don't like bullies. I've stopped ordering or buying in store items from Staples because of being ignored. If this treatment is because I'm old, that's a whole other concern.

I brought a Brothers MFCJ1010DW on 12/30/22. I listened to the way to set it up. It was very confusing and difficult. I had a friend come over to help and she couldn't help me finish setting it up either. In the meantime I used it to photocopy some things thinking I would eventually figure out the final set-up. In the meantime I ran out of black inkjet. So I went back to Staples the first time and was given the wrong inkjet. When I returned that inkjet, I was told there were no inkjets for my printer but that they could order it. That would take two weeks. Between no inkjets and the difficulty in setting it up, I decided to return it. Oh, and while I was returning the inkjet there were people in line that told me they were also returning the printer because they couldn't find inkjets for it either. So I put the printer neatly back in the box with all of the paperwork and went back to return it. When I was told I couldn't return it. Seriously! I was told to contact Brothers. They told me that it had a lifetime warranty and that I should be able to return it to Staples. I have done a lot of business with Staples (bought a number of laptops and printers) and I am very upset with the way I have been treated. There is no reason why I shouldn't be able to return this printer and get my money back. Even Brothers agrees with me. Please contact Staples in Pembroke and let them know that I want to return this printer with full refund. Thank you. Corinne DeGraff, [protected]@aol.com

Ups did not deliverd my order where is it? I called and e-mail ups no answer on my package I received an e-mail my package was coming on 02/13/2023 and I did not get it. I dont know where it is? Order #[protected] track no.#1za15804yw00048463

Salvador orozco 113 teresa st del rio tx.[protected]

On 9/9/22 went to Boise, ID.-Preece Dr location & purchased a new Canon G7020 printer for $425.00. As part of that pmt. I expected to receive full credit for Canon ink cartridge purchased 1/22/22 that was new, sealed & had NO EXP. date. Because store mgr. Mark could not get register to recognize bar code on cartridge receipt all I got was the lowest price the cartridge had sold for in the last year. That amt. was $19.99 versus my orig. receipt price of $29.99! So I was shorted $10.00 & undoubtedly Staples put that cartridge back on the shelf for sale again since it had NO EXPIRATION DATE and garnered, yet again, add'l. profit of the same item. I'm out $10 +.60 tax and Staples gets add'l. profit. Not Fair! Staples return police for ink cartridges is "Ink & Toner: Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded." as shown on their website. Mark stated that was the best he could do. I strongly think that Staples needs to do MUCH better, especially taking into account I was there making a $425 purchase. You're shorting me $10 because YOUR register cannot read one of YOUR printed receipts? My opinion is that is not a customer problem, right?