Staples
reviews and complaints

I visited this location to complete the TSA application. Upon entering the lady (employee) had a rigid and mean Demeanor. As diagnosed with a disability I asked the employee to use a chair during the process. The STAPLES employee ATATES “no.” Then states “you won’t be standing long.”, making assumptions about my disability. During my time there I had to push my back against the well to aid my back issue. I remained quiet during the process due to her ride and condescending behavior towards me. I think it would help if the STAPLES employees receive a refresher on customer service, providing services to minority customers and disabled customers. Under the law there is a group of protected class of people that I fall under. And I would hope this does not happen to another customer. Store #9732

At store 832 time was 6:03 p.m. on 10/19 2022. I went in for ink and when we turned in batteries as part of your turn in program and got a $10 off coupon. I picked up the ink we needed went up to the register. There was an issue with the coupon and the cashier came over with a manager. It was a Male Manager I do not know what his name is. I was telling him that honestly I feel your program doesn't really do what I think it should when it comes to getting money back on your products. He got quite rude and pointed to a very tiny part of the coupon instead of being cordial and explaining why it doesn't cover ink. I want to reiterate it is not the cashier's fault. Then the manager told me if I didn't like it to leave quite rudely and laughed. I do not feel he handled my situation very well.

I accidentally left my vehicle registration document on a photocopier at the St. Catharines location and returned to the store (October 10, 2022) to see if the document was in the lost- and-found. The employee at the print desk told me that all documents are shredded at the end of the day. This young man reported that they have shredded passports, drivers' licenses, and many other important documents. He claimed--straining the limits of credulity--that this destruction of customers' documents was mandated by the Canadian privacy policy. When I asked him to cite a relevant statute, he could not and made some comment implying that this is what customers get for using self-serve photocopiers.

Staples management, it is unnecessary, irresponsible, and cruel to shred customers' extremely important documents so quickly. Our contact information is usually on these documents. Contact us, and we'll quickly come and get them.

In JAN 2022, I purchased a Lenovo laptop from Staples. Not long after I had the laptop, I raised the lid to find a cracked screen but I had no recollection of dropping it. It stayed on my desk and I rarely needed to move it around. I "assumed" I dropped it since it was cracked and took it to Staples to have them send it to Asurion, the warranty company. About a month later, I got the laptop back. Then, the physical keyboard stopped working and the screen went black. I took it back to send it off again. When dropping it off, I was told they may have to replace it if it is not fixed this time. Two months went by and I did not hear from Staples. I called to check on the status of my laptop. The person who answered the phone said that she had also heard that they may have to replace the laptop. She took my number and the manager was supposed to call me back but didn't. Two days later, I called and spoke with the manager. He said the laptop was ready. and was concerned that someone had told me it might have to be replaced, but at the end of the call, he said, "it might have to be replaced if it isn't fixed this time". Well, guess what? The physical keyboard and mouse on the laptop still don't work. I called another manager today. She was very nonchalant, almost rude and took no responsibility. She placed all blame on Asurion and tried to place blame on me by saying I had dropped the laptop. I told her that I only thought I did because I woke up one morning and the screen was cracked. I did not remember dropping it and later found out that was an issue with these laptops. She said all they could do was send it in to be fixed again and they would make sure it would be fixed "right" this time. I've been without a laptop long enough! I told her I was ready to file complaints and possibly sue. She said to go ahead because I wouldn't be suing her personally. I was so angry, I hung up the phone. I called back later just to get Sierra Brown's name because she is not representing her company or her customers well. This laptop has been broken or "sent off for repair" for a longer period of time than I have been able to use it. It needs to be replaced, and if I were Staples, I would replace Sierra Brown, as well. I bet she would not tolerate this issue if it happened to her personally. I need to go out of town next week and I need the portability of a laptop for work, but I won't have it thanks to Staples and Lenovo.

8/8/2022 - Needed to make copies, looked on the internet and the store hours (at Store #0344) said they closed at 9:00 p.m. Drove 10 miles to the store and it was 7:57 p.m. when I walked to the door and was told, the store is closed, by one of the staff working there. My reply, but your website says you close at 9...her reply, it's not my job or my concern that the website isn't updated...we close at 8. (Very unprofessional) I asked to speak with the Manager and while I was waiting at the front door, 12...yes 12 people walked up to the store and were turned away by this unprofessional young lady. Another couple walked out and said they'd been told they had to leave. The Manager comes to the door (at 8:10), I asked why the website says 9 is the closing time and not 8...his response, I don't know, I was told we close at 8. He did provide me with the Corporate number when I asked.

I completely understand having store hours...but to have this type of attitude AND turning away a dozen customers that likely thought the store closed at 9:00, is this the culture that Staples wants to portray?

Aug 3rd i went staples in 32 st ne calgary, when i went sales person offered to help , he found the cartridge , he said this is the right one, so i took it home, it was a wrong , it wouldnt even go into the slot, next day i took it back to the store,i didnt ask for refund i just asked for the right one, cashier was rude and she said you opened it cant take it, plus this is the right one according to your system, i kept telling i had this printer for more than 5 years, i am telling you this is a wrong one, she was rude and totally ignored and told me to bring the drum , she could put it in for me... I said i am not that dumb i know what i am saying , she just turned around and didnt want to deal with me , so i came home tried again , ofcourse i was right, called the store asked for manager , her name is tariq she said, she told me go and see her before 4pm, third time i went , she litterally didnt want me to talk and said , yes system is wrong, now the new price is from 65 to 105 dollars. She said for inconveniece i will give 10 credit.. This is a real insult, by the way i am director of cpa investments ltd, i am also associate broker in real estate and a mortgage broker, my work was delayed for two days...I am very upset and insulted by the way of your staff handling , 10 $ not sufficient, 3 times i drove to your store.. Just not acceptable.

The Staples in Cape Girardeau, Missouri has had no air conditioning for several weeks now. The employees have received no information or compensation for the miserable work environment that Staples has created for them. During the hottest part of the summer, with temperatures reaching triple digits, the building inside reaches 90 degrees in the coolest parts of the day. I am not here to rag on any of the employees, who have been doing their best, sweating their butts off and sending daily complaints to their higher ups, asking when the AC will be fixed. One employee even reached out to the AC company asking about their timeline only to receive a response stating that they had sent the bid to Staples several times but had not received a response from them yet. Staples clearly does not care about their employees. They are putting off replacing a crucial component of their store that keeps both workers and customers comfortable while in the store most likely to save money. Big corporations like this must be held accountable for their unacceptable actions.

I went to the Staples store in Lawton, Oklahoma. I needed to purchase a Desk Top and a laptop computer with Windows 11. When I got to the store 2 tech took care of me. I told them what I wanted, and they proceeded to tell me how bad the situation was at that store. That their stock was very poor and that they were not receiving new computers often enough. They are the only store in town. There is no Best Buy or Office Depot so they have control of the market here.

They told me that it was Wednesday and they receive a truck that day, If I waited they could call me and tell me if they received any desktops. I said it was fine,

but that I also had the need to transfer some files from my laptop to my desktop

that I actually own. I showed them the computers, they look at them and said they could do that while I waited for the call back for the new computers.

I left them my complete name and telephone number to be contacted when they finished the data transfer and the new truck has arrived.

They proceeded to tell me how bad was the situation for the repairs dept. and that they needed me to bring the power cord for the desk top since they did not have any available. I told them that my husband (who was with me through this ordeal) will take it to them. My husband when we came home proceeded and went back to the store with the power cord. Everything was alright to this point. This was around 10:00 am.

I waited all day and when six o'clock came by and I did not get a phone call

I went to the store. The 2 techs Andrew and the other tech were not there. I think the supervisor was there. I told him what I was in the store for and if the computers were ready. He told me that they did not do anything because I did

not pay in advance. I was very upset, I am an accountant and I needed this ASAP. I proceeded to tell him why they did not said anything to me while I was at the store, and why they did not tell my husband about it when my husband went back to give them the power cord.

They told their supervisor a big lie. They said I was at the store and when looking for something and before they knew it I left te store and they could

not sk me for advance payment. They had my name and telephone number, why they did not call me. I would of gone and pay for it. Why they did not call

me when the truck came with new computers? The supervisor told me they have received three desktops of the one I wanted and wanted me to show them to me.

What would you have done under this circumstances! Probably what I did.

Picked my computers up and went out of the way to another town, Wichita Falls and bought the computers from Best Buy. A total purchase of over 1,500.00 dollars on new computers and the fee for transferring the data to the new computers!

I have been a Staples customer from many years. I lived n Rockwall, Texas

and bought all my computers from them and all my supplies also. What a pleasure to deal with them there. But I will not go to this store if my life depended on it. They were very disrespectful to the brand Staples, to me and my husband.

Please let me know if the people in this store are capable of representing your store.

Sincerely,

Mimi Ferguson

[protected]

email: [protected]@aol.com

Good Day

As was trying to drop a shipping box via fedex. Employee at copying desk who oversees shipping as well refused to help taping my item, even though I offered to pay for the tape. She was so rude and has no idea about customer service skills. I'm regular customer as staples and hence was so disappointed and asked her to let her manager knows how bad customer service is and promise will never use staples for any purpose

Ordered scanner June 5. When order went through, it tracked to be delivered June 8. On June 8, it didn't arrive. I checked tracking again and it said out for delivery June 7 and wasn't able to complete delivery by 5pm. So I started a chat. The rep copied and pasted a canned response "due to supply chain issues delivery may be delayed...yada" If it was out for delivery the day before, one would think it would for sure be delivered the day after that. He said he could re-order it and I thought that was fishy, so I just cancelled. Refund in 2-3 business days. I thought I'd call in and actually talk to someone, so I called the rep and they said it was out of stock! So, did it go out or not? I don't know, but they charged my credit card and she told me 3-5 business days. Why would they charge my credit card if it never went out. Two basic problems. Tracking was a lie and I never should have been charged. I will not be doing business with them again unless they make immediate refund.

February 26, 2022 returned (10) empty ink cartidges for a 20.00 store credit.

I was given a receipt and told it could not be redeemed until March 2020. Went to the store to use the credit and it could only be used on ink. Was told this has always been the policy which is a lie. Will never shop at any Staples again. To many other places to shop at a better price.

Hello,

On March 10th I ordered a print online, and was given a 5-7 business days timeline for my order. After the 5-7 business days I called the store, where no one picked up my phone calls despite trying at multiple different times of the day.

I finally got someone on the third day of calling the store, she told me the print is almost done and would be shipped to the store on Monday, which was the next day. I said okay, and ofcourse I received no emails the following day or phone calls saying my order is ready for pick up. Now, its been almost a month since my order, NO ONE answers the phone at the BRANTFORD location. I am absolutely furious! Last time this place had lost my order and had no idea where it went. I am so upset with this customer service, don't have a print department I you cannot serve your customers.

Store #330 Register 1 3-22-22 9:53am Cashier #1465412 Transaction 7977

Self Service Color Print $40.12 Falsely Charged.

Correct Charge is Receipt #24148 Store [protected] 9:48am of $41.12 (Print From Email)

I travel for work throughout the USA and use Staples to print my work documents on a regular basis. I came into this store and did my usual routine of going to the printer kiosk. Paid for my prints on the kiosk. Decided to buy Lamination Pouches after I was finished printing. Went to the register with the pouches and my already paid for prints. Employee began ringing up the charge. He asked me "about how many prints did I end up getting" I said, IDK. Maybe 67. I thought he asked me because he helped me earlier with the printer being out of paper. So he knew I did them myself. And he must know that a customer has to pay at the Kiosk in order for it to work. I paid zero attention to the check out process because I just trusted the transaction and never had an issue before. Doing my expenses for work today, and I realized I was burned on the transaction and charged again for what I had just paid for. I called 1-800 service and got zero help. I called the local store store and got zero help. I was told by the manager "Is there a local Staples near you?" I said yes. (about 20 miles from here) He said "Well, go in there. MAYBE they can help you?!" MAYBE?! NO apology at all. No concern for the customer. A huge waste of my time off trying to get this charge corrected.

I have had this shredder about a year. Unfortunately I cannot find the receipt.

I ordered it online.

I have used it during this time, with no issues, but now I when I turn it on, it is "dead". Tried another outlet to ensure the outlet is working.

I know it is not a top of the line product, but I would expect it to last longer than just over a year.

Store number #0998 complaint about store manager chris

I was a previous employee and quit without two weeks' notice do the fact the store supervisor was unfair to his employee and verbally abuses by screaming in his associates faces while others watch. His scheduling does not cover store hours properly and does not reach out to his employees if shift changes and tells us we missed work. After being an employee I walked into the store as a customer I just wanted to look around and window shop for office supplies he stopped me and said with a tone of voice if you're not going buy anything next time enter my store through the exit door I was very upset with him I am no longer on your payroll I expect to be treated like any other customer that walks through the door he is a terrible supervisor and most certainly does not provided good customer service.