Bakersfield location is so shady. Shell game & pass the buck and Spanish Inquisition to cancel an order. Already dealt with 5 different call center people in Florida in the last 36 hours; they BARELY speak ENGLISH there at the call center, let alone comprehend the fact you want to cancel your order. Was told by local staff to come back to have measurements taken to assure proper fit; I show up later that evening, nobody has a clue what I am talking about, and of course the lady that helped me on Oct 24 is not there that evening, and so I go back in the evening of Oct 25 , and I sit at a table for 15 minutes and nobody gives me the time of day. I walked out. I don't do business like this, especially dropping nearly $800 on 2 pairs of glasses. Asked repeatedly what my Vision Service Plan coverage was; staff there was NOT helpful on this, and I later discovered this was an out of network location, because I had to call the insurer.
Desired outcome: COMPLETE cancellation & refund to my credit card (CareCredit; whom I already disputed the charges with as of 10/26/22)