Stanley Steemer — quality of work
I made arrangements to have the Stanley Steemer from Allentown, PA clean the tile and grout in two bathrooms along with the carpeting in a bedroom, living room and dining room. The workers arrived on schedule. The grouting was cleaned first, and the main areas turned out fine. However, the equipment used is too large to fit between the toilet and walls. So these areas were not touch, with no attempt to use smaller equipment or do it by hand. On the carpeting, the "filtration" shadowing at the baseboard on several walls was not being addressed. When I asked the worker, Roy, if he could work on those areas, I was told that the equipment does get close to the wall. I looked at those areas, tile and carpeting and asked them to come back to clean them. After all, their TV commercials talk about how they get the stains out. The local Operations Manager, Steve, came out the day of the scheduled cleaning and looked at the areas of concern. He offered a small discount on a future cleaning, which I accepted. But when the same workers arrived, things went downhill very quickly. They cleaned the tile around the toilet by hand. But when they brought their equipment in to clean the carpeting, the holes was muddy and spread mud on our hardwood floor and soiled the carpet on the stairs and hall wall. When I brought it to their attention, they said that clean the stairway and hall. That was okay until I saw how rough they were being when they were cleaning the edges of the carpeting. They sprayed a spot remover from waist height, with the intention of spot cleaning the edges. How they expected that most to hit the edge, I have no idea. Then they sprayed the edge of the carpeting as they also sprayed the wallpaper and baseboard with the cleaner. And then they scratched the baseboard with the head of the vac wand, as they roughly push and pulled the metal vac head along the baseboard. I also found that they pulled the house around several corners, marking wallpaper and chipping the woodwork as they did so. Their website states that they use corner guards and brush the nap. They did neither. I even called their office while the workers were here, and was brushed off. I did a full refund, but I have to paint the baseboard. And the "filtration" shadowing is still there. They said it won't come out. But I have been able to clean it with "Capture" from Lowes.
I would never use Stanley Steemer again. And especially after the Operations Manager told the BBB that I always had the intention of getting the cleaning done free. An insult on top of the damage done to my home!
Don't use them if you want the job done right.
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