The complaint has been investigated and
resolved to the customer's satisfactionResolved Stanley Steemer — disposal of dirty water
resolved to the customer's satisfaction
It must be one of their business practices to DUMP the dirty, filthy water from one of their customer's homes into the neighbor's yard/parking area as a previous complaint described. I live in a condo complex and a renter had stanley steemer out to clean their carpets. At the end of the day, there was a large dark stain with a stench left in front of 2 other residences and NOT the customer's house. After contacting the cleaner, I was told that it is their policy to DUMP the filthy water in the YARD. Are you kidding me!? Every other reputable service maintains the practice of removing the soiled water in their van and disposing of it at their own facility. In this case, he didn't dump in the YARD but in the PARKING AREA of the neighbors. Nice going, jack. Now, we get to smell the stench and admire the beauty of the big brown blob out front. When asked to remove it, their reply is they would have to use my water and faucet. No way, man - use the "customer's", not mine and show me some respect. Upon contacting other cleaning services in the area, I was told that stanley steemer is notorious for very bad business practice and they had received numerous complaints. As a result, that cleaning service had to go out and do the job right. Put them out of business is what I say and do yourself a favor, don't hire them in the first place.