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Standard Bank South Africa Customer Service Phone, Email, Contacts

Standard Bank South Africa
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www.standardbank.co.za

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Standard Bank South Africa Complaints 160

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1:58 pm EDT

Standard Bank South Africa no correspondence has put me in trouble

When we first defaulted we were approached by an external debt collector. We were placed on what was called a 70% rehab program. We started paying this amount and after the first month, I was called by the bank 2 find out why we were not paying the full amount. The gentleman I spoke 2 then said he is freezing the account & that Standard bank will call us. After 4 months i called the bank 2 find out what was happening. We were told that there is no recollection of this and that we need 2 pay the outstanding amount 2 avoid further action. I then contacted the debt collector who stated that she no longer deals with the account & that it has been handed back 2 the bank. When I got hold of the debt collector from standard bank, she stated she would get back 2 me but never, this was around Dec2007. In Jan when I contacted the bank again I was told that this lady no longer works there and that someone will contact me regarding the matter. No contact was received. I Then called the bank again and they still have no record of anything. I complained 2 hello perter the bank called. I am on debt review but the bank is still wanting 2 auction my house 4 defaulting.

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N
6:52 am EDT

Standard Bank South Africa shocking service and incompetence

I called her on [protected] and asked her to assist me with getting a settlement letter for a mutual client. She picked up the clients details using the I.D number and the client’s initials. She then asked me to forward her a notification letter via her email address [Hidden Web Address] and I sent her the letter on the same day. I then called her to find out when will I be receiving what I had requested, Theresa said to me she was not at work the day after I sent it and said she has a lot of emails asking me to resend the notification letter. I resent the Email and still Theresa didn’t get back to me. I called her again and she said she didn’t get the email and asked that I resend the letter assuring me that I will receive the letter on [protected] at 10h00. She replied to my email on [protected] asking me for an account number, I emailed back giving her the clients I.D, initials and surname as she had previously confirmed the clients account using those details. Theresa still didn’t reply. I have a recorded conversation between Theresa and I and she confirms the details for me without wanting an account number. A week later she is not willing to assist or is she being lazy?

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4:35 pm EDT

Standard Bank South Africa why is standard bank refusing to unblock my credit card

My Master card was blocked by Standard bank in January 2009 due to another being in default. I have since paid the other credit card up to date and was promised by one of your staff members that the stop would be removed from my account. I have conducted my Standard bank credit card account in a satisfactory manor from day one by paying every month the minimum payment required.

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4:28 pm EDT

Standard Bank South Africa I find this service appalling

I took out a travel wallet into which I deposited all our holiday monies. Much to our dismay we can not draw any cash out of it as the USA ATM's do not accept the password that was given to us! I contacted the helpline number in SA that is indicated on the card. I was told that I can take the travel wallet card into any bank and they will assist us by drawing cash out of it. That is NOT the case. We went to 3 different banks in Annapolis MD, and they refuse to give us any monies out of the card because there is no name indicated on the front of the card. I even showed them proof of the deposit of our holiday monies into the card but they are not interested. I was also told by the standard bank customer care agent that my only option is to pay with the card for all purchases. That is fine but we do need cash! You can not pay for a cup of coffee with a travel wallet! That is ridiculous! So we are basically stranded and nowhere to turn to for standard bank to assist us. When you phone them in SA you hold on and on until your phone card has run out. AND you need cash to buy one! I find this service appalling!

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11:57 am EDT

Standard Bank South Africa credit card insurance rip-off

When a Credit Card is issued to a user, Blue Bean ensures that CreditLife insurance is taken out to cover outstanding balance in case of death and permanent disability. THE BIGGEST *** EVER! My husband fell ill during July 2008, he was diagnosed with severe liver disease and found to be permanent disable to work. I have informed Standard Bank what the situation was - I don't think that they even bother to note this on their system as the Call Centre harassed me on the Phone from 07h00 in the morning till sometimes 21h00 at night Saturdays included. Demanding payment. After explaining them the situation, they accepted my answer... till the next morning! i have taken this matter up with Emily, Mary, John, Onteretsi, Salome, Nicole, Flora etc. Numerous correspondence were send to different departments but to no avail. In May 2009 a forensic inspector from Standardbank investigated my husbands activities to establish whether he really is disabled. In the meantime Blue Bean has handed us over to Brooks & Luyt attorneys who also threatened to write our property up. How can Blue Bean put you on ITC if the internal paperwork is not finalized yet? HELLO IS THERE SOMEONE OUT THERE?

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7:11 am EDT

Standard Bank South Africa incompetent clueless lying call center staff

Kgomotso at lost card stated that Andrea (ref [protected]) at customer service mislead me that I could temporarily stop my debit card (dc), as I have misplaced my pin for same, and could then go into a branch with the dc and id to uplift without any charges.Komotso advised I would have to cancel my dc and pay for new one (R80.00), and would have to do all this at a branch. All this despite there being a facility at call centre where you can have your pin number read to you, an option I tried but my information was incorrect, The incorrect info I may have inputted was a cvc number I could not find on the back of my debit card. You are not told that the option does not apply to dc but I was told by one employee (andrea) that its only for internet banking, and by kgomotso that its only credit card. Because of the conflicting stories, lies and general incompetence, I demanded to speak to Komotso's supervisor. After initially lying that all supervisors were in a meeting, she put me through to Rachel Mabizela ([protected]). She basically told me to go to a branch. What is the point of a call centre if you need to go into a branch to get anything done?

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K
7:02 am EDT

Standard Bank South Africa travel wallet is a disgrace

Late September 2009 I travelled from South Africa to UK with my 15 year old daughter on holiday. My daughter is a client of Standard Bank and I got her a Travel Wallet (A temporary debit card loaded with foreign currency for overseas transactions) from her bankers where 350 GBP was initially loaded. A further 500 pounds was loaded as we encountered the problems stated below.

All transactions that were not successful were debited against the card but not reversed with a credit. We always phoned the ATM operators or followed up with the respective merchants who confirmed that the transactions had been reversed.

By the time we left London on 3rd October 2009, Standard Bank and their counterparts HSBC Bank London PLC oweed us 350 Pounds. Our e-mail to Standard Bank while in UK about our plight yielded no response. Back home in South Africa we are told by the Standard Bank Lynnwood Ridge Branch that it takes 14 days to update the card.

They obviously think that somebody would hang around at a holiday resort for 14 days while waiting for them to update the card.

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Ugrone
, US
Sep 21, 2010 10:25 am EDT

I have recently moved from South Africa to the United States but I still have banking to do their via the internet banking system. However, I can no longer receive a One Time Password (OTP) due to my phone no longer working. I have tried to change my OTP method of delivery through the secure, password-protected website and the only way I can do it - YOU GUESSED IT - to have an OTP sent to me! This makes absolutely ZERO sense!

I have sent numerous emails to IB Support and have spoken to consultants in both the call centre and Prestige banking. A consultant from Prestige actually told me that he could change it to my current number and that someone would call, but nobody has called me since. I have sent further emails to IB support and they say that I have to call Prestige banking or have my OTP reset. For the past few days, every call I try to make to both Internet banking phone number and the Prestige number have been disconnected, multiple times. I have spent a lot of money and still have gotten no resolution to this problem. This is actually hurting the BANK because I can't conduct business via my online account.

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Vixen1
, ZA
Dec 21, 2010 1:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a call 2 weeks ago from a collection agency, they said that I had been handed over to MBD collections agency on the 30/11/2010 for the amount of R398.00 for a Game card affiliated to Standard Bank. I have not had a game card since 1996 so I was curious, I phoned Game and they have no record of an account in my name and they bank with ABSA not Standard Bank, I phoned Standard bank and they say they have the outstanding balance under my id number outstanding since they think around 2000, or could be about July 1998, I asked them if they could tell me the exact date and if they could tell me what it was for or provide proof of the purchase, they refered me to their Lawyer. I have attempted to contact the Lawyer numerous times and left messages or been on hold for 5/6 min at a time to no avail to sort this issue out. I left south africa in Jan 1996 and only returned to South Africa in 2006, when I left to my knowledge the account was closed with no monies owed. The tracing agency first told me to email them stating this, then I told the supervisor that game does not have any account under my name he then informed me that I need to submit an avidavit to that effect, which costs money and why did the first guy not tell me this? incompetence is unbelieveable. I gave them 1 week to produce the evedence of the transaction and any supporting documentation to which i have received no further comminciation... it has been ignored. Now I know that judgement cannot be passed if older than 3 years but this incompetent idiots dont even know when or what it is for which is very scary as now they can black list me if I do not pay which is blackmail and ilegal... what does one do in this instance?

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Agennove
, US
Sep 17, 2010 8:15 am EDT

I am a Standardbank Customer. I am under debt counseling. Because of this the Standardbank will not re issue an existing credit card. Understandable, but not only was the amount owed paid, the debt counselor over paid leaving the card with a credit balance of plus minus R2700. We call Standardbank, who confirmed the money can be drawn. However, I cannot get my money out of Standardbank come h ell or high water. I have been passed from call center to branch countless time and have spent hours in the branch trying to get my own money.

Standardbank simply cannot or will not resolve the issue. This is bad service but also against the Consumer Protection Act!

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Ippare
, US
Aug 25, 2016 1:32 am EDT

I bought airtime via cellphone banking, it didnt go through but the amount was DEDUCTED from my account, that was thr R25.00 cell-c, i bought two of those and then later on, i bought the R30.00 MTN airtime and still it didnt go through and again money was DEDUCTED.I am so fusrated and very very angry @ the same time because those two amounts make up R85.00 and its a whole lot of money.This was the reference number i was given REF:[protected].It doesnt look like anything is being done about this.I want that money back in my account or i want the airtime and after that has been done.I NEVER WANNA USE CELLPHONE BANKING AND IM THINKING OF CHANGING FROM STANDARD BANK TO ANY OTHER BANK!

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millies
, ZA
Aug 24, 2016 4:27 am EDT

I have a personal loan with standard bank, so last months it didn't debit cause I didn't have money, so I phone them and ask them to debit twice wen I get paid this months, they told. Me is not possible for them to debit twice, that I must make a deposit in the bank, on the 12 december I go to the bank and deposit money, on the 13 I got paid they deducted the money, on the 17 someone deposited the money on my account and they debited again, how am I going to survive until end january, they must return one payment cause my family wil suffer,

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Ahkloe
, US
Aug 10, 2016 3:08 am EDT

My Boyfriend (a prestige banker) went to go and collect his new credit card. Unfortunately we were send to the wrong place (by a consultant over the phone) and ended up at the service centre in Cresta. There we wasted 20 minutes of our time as we had been directed to the wrong place and had to pay R 3, 00 for parking unnecessarily ( are you going to refund us on this one Standard Bank?) We then went to an overcrowded Northcliff branch which had hundreds of customers, closed tellers and no aircon. Being a prestige banker and after so much hassle, my boyfriend was moved to the pensioners queue (with no one behind him) by Ronnie one of the managers. When he got to the front NDUMI NGOBA refused to serve him! Even after Ronnie instructed her to! He eventually got his card after much sulking and fighting (in front of other customers) and mutterings from NDUMI NGOBA. We told her that we would report her and she said in a rude voice: 'Fine!' What the hell Standard Bank? Is this how your prestige customers are treated? Management makes a decision and your staff don't cooperate! Never before have we been so disgusted! Everyone will hear about this and NDUMI NGOBA, we have never met anyone as rude as you!

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Offshos
, US
Jul 12, 2016 5:38 am EDT

I always pay my car over the counter at standard bank the reason for this is becuase they once debited my account twice while they were trying to take their vehicle amount from my account and then I told them to never debit my account again. I am actually supposed to pay my car on the 25 of every month and which I do every month and when I make my payments I normally do them on the ATM. Standard bank consultant always harrasses me saying that they did not receive my payment for the vehicle and i dont know why do they always say that while i pay every day. They would call me and even sent me an sms telling me that I have not paid, while I know very well that i have paid. I am even thinking of changing my vehicle account to another bank where i will be treated fairly cause it looks like standard bank like harassing people for things that do not make sense.

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Sullimat
, US
Jul 12, 2016 5:38 am EDT

On the 26 August 2009, Standard bank debitted my account for R1000. I was not aware of this debit order and did not budget for this. I am a widow and receiving a pension, I recently surrended my vehicle which I was unable to paid. When the gentlemen took the vehicle, he did not state the conditions he was taking the vehicle, when the bank informed me (the vehicle will be sold at an auction and the balance payable by myself, also I did not receive any correspondence from the bank stating I owe this amount of money and I will be debit. If this was explained to me, I would have kept the vehicle and made arrangement to pay, I am now blacklisted and owing this amount...I have other committments, this is not fair for a debit order to go through and not receive any correspondance regarding this order. The lady at the JHB call centre was very rude and unhelpful...Is this how standard bank respects the elderly.

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Eroppo
, US
Jul 12, 2016 5:37 am EDT

One the 4th of January I phoned Standard Bank homeloans and asked them to change the date of my debit order for my house bond. The tenant in the house said he would pay his rent on the 10th of January, to allow for the cash flow implication I phoned Standar Bank and asked them to change the debit order date of my bond to the 12th of January for this month, I would then personally change the date back for the following months.
the lady on the other side of the line confirmed that she changed the date on my debit order after she confirmed it with her team leader.

tonight on the 6th of January I get an sms that shows the debit order went off today, now I'm stuck with a negative bank balance because of Standard Bank's incompetence!

If this is your idea of customer service I will gladly move my bond to Absa!

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Vrimkole
, US
Jun 03, 2016 8:22 am EDT

I really hate to be threatened by anyone, the guy who called me today around 4:40 if it were up to me i would fire him on the spot for threatening the banks clients, he has no respect, at point blank he forced me to take hollards insurence, when i told him i was still shopping around, i dont want hollard, he kept on forcing me, on womens month threatening a woman, up told me that the bank will take its car, who the hell he is? i do not appreciate bieng threatened by anyone especially if i'm contributing to his salary, i know how to threaten too! for instance, non perfoming loans has fallen from 0.75 percent to 0.44 percent, so far i have been paying my loans, am not in arrears, i'm within the 0.44 percent meaning i'm still contributing to the well bieng of the bank, so can i pls not be tested, cause i can do one of the following thing's, (a) stop paying for the car until you come and reposses it, (B) go under credit review or administration and who is going to loose? thats your gues not mine, that ***** must be revied or he will cost the bank its clientelle, i'm not going to pay for hollard, kill if you want or arrest me! the ***** refused to tell his name.

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L
11:33 am EDT

Standard Bank South Africa thanks for nothing standard bank

Last week I arranged for a bank check from a ABSA investment to be made out in my name. No problem. They issued it immediatly. I needed it for a very important transation over the weekend. I needed to deposit it in my Standard cheque account. Saterday morning I went to the Standard Bank Branch in Northcliff Cresta. I wanted to deposit the cheque but was told by the cassier it would take 5 business days to clear. Very long story short. Another option was to cash a Standard Bank investment. I landed up with Mr Loonat. Who simply just said that I can't get any money immediatly no matter what I do. I asked him why I had to wait 5 days for a bank cheque from me to me to clear. His answer was it all depends on your relationship with the bank! Well Mr Loonat, with an attitue like that I want no relationship with Standard Bank. Thank you very much. I landed up cashing the ABSA at ASBA cheque and with thousands of Rand in cash had to walk on Beyers Naude between ABSA and Standard to get the money into my account. I want to move the last sent I have atleast away from the Northcliff branch and Mr Loonat and accually from Standard bank.

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11:04 am EDT

Standard Bank South Africa credit card delivered at wrong post office

How does it happen that a credit card gets send to a post office in a suburb kilometers away from the one I live in? When I phoned Standard bank, I was told the two post offices, one in Rivonia and one in Orange Grove, share the same postal code - which of course is wrong, except that the so-called Secure Mail system has the same code for both! The best Std.Bank could come up with, was to suggest they reroute my credit card back to the bank where they would destroy it and send me a new card! To be sent to the same post office again? In my opinion their service is one of the worst I've come across - why they have to send credit cards to post offices to be collected, is beyond comprehension - I would be more than willing to collect it from the bank. Even if Standard Bank doesn't respnod, perhaps this will alert people to the fact that even their so-called security systems aren't flawless.

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10:36 am EDT

Standard Bank South Africa bad inter department communication

I'm writing this report on behalf of my parents who fell victim to a house robbery on Sunday afternoon (4 October). I spoke to Simon from Home Assist on Sunday who advised me that my parents could use up to R2000 to secure the household. He also advised that he would log a call on the system so that the claims dept would call my parents first thing in the morning. My Mom received an SMS this morning confirming this as well which she confirmed via phone as well. By 10 no call from claims dept. Mom called and shocked to hear the response from the claims dept that they know nothing and that the ref number we had with the home assist counts for nothing. A claim was registered only then and my mom was assured that someone would be sent out to the property to ensure that the damage is repaired and the house properly secured. By 16:00 no news. Calling claims again resulted in the response that my parents logged the call too late and that is the reason no contractor can come out today. Standard Bank made them feel like victims for the second time. Thanks to you they have to spend another night feeling very insecure in their own homes due to poor inter dept communication.

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11:38 am EDT

Standard Bank South Africa I have never been so appalled by the lack of respect and level of arrogance by the collections consultant that contacted my wife

I have never been so appalled by the lack of respect and level of arrogance by the collections consultant that contacted my wife, who is the principal account holder, today. We have been struggling for some time now since we did not have an income for more than five months towards th end of last year. As a result, account arrears have snowballed. I have made efforts to get back on a stable footing and have paid them for several months. Recently, it had become increasingly hard to do. We informed the Standard Bank of our plight and were informed that we will be paying from the end of October 2009. We were then told, in no uncertain manner, that we will be handed over and they are not responsible if the Sherriff of the court comes and takes our things. We were at one stage selling our things to put food in our house and I don't appreciate this attitude. I have since emailed a letter to them outlining my complaints and have instructed them to forward all further queries on the account to me as I will not tolerate people disrespecting my wife. We are people not just account numbers.

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11:15 am EDT

Standard Bank South Africa how can a closed account be in arrears

I closed my credit card on the 29th of April 2009 (and not long after my standard bank current account as well due to bad service). I still have a copy of the e-mail send to [Hidden Email] requesting to close my account together with proof that the card was destroyed.

Today, more than 5 months later, I receive a sms (of all things - no phone call, no statement for 5 months BUT an sms) stating that my account is in arrears, and requesting payment as soon as possible. If I have questions I must phone them.

Can Standard Bank please explain to me how an account be in arrears that has been closed since April this year.

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10:35 am EDT

Standard Bank South Africa pathetic service from standard bank & their staff

I deposited R 6000 via EFT into the wrong account few weeks back.

Immediatley I asked Standard Bank to reverse as it was a mistake. They refused & were unwilling unless the ac holder whom the money went to agreed & signed some documents Luckily the a.c holder agreed & drove to his branch, 40minutes away & signed the documents.

Since then nothing has changed.

After calling numerous times & finally getting through, now they tell me their staff forgot to submit the documents & everything has to be resigned!

Standard Bank have the most useless staff & service from all the banks, .

Their managers are just as useless, incompetent & behave like ***! They always in meetings & out of reach. Never calll back. Maybe Standard Bank managers are suffering from the recesssion with bad pay thus not willing to assist a customer in retrieving their money back.

Pathetic service, the worst bank in SA.

I will be sueing Standard Bank for all the trouble caused.

Standard Bank are a disgrace to our beautiful country. This company should be closed down together with all their useless managers & staff.

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12:31 pm EDT

Standard Bank South Africa the sms card updates is useless

I have been banking with Standard bank for five years now, and their service is still the same it doesnt improve. and now to make the matters worse their sms updates when using your card doesnt report to you immediatelly, every time i withdraw the money or swipe my card i will receive the sms notifications after two days. where is the safety there? I spoke to other people asking them when are they getting notifications and they told me that they are nolonger using standard bank for their main accounts because of they are not reliable with the updates. i am considering to switch my salary to other bank if this problem continue. they advised me to get a cheaque account and i did that but nothing has changed.

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12:12 pm EDT

Standard Bank South Africa changing of acc without consent of account holder

Reduction order placed on my accounts overdraft facility without my consent. Amount excessive and not affordable and not discussed with me. First contact with Randburg branch last week ([protected]) to resolve issue, no feedback. Continuously calling branch for feedback (+- 4 times), nobody contacting me to resolve. This has caused huge inconvenience. Can someone from Standardbank contact me urgently; thus far service from Randburg branch has been pathetic. Definitely not “Moving Forward”.

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1:42 pm EDT

Standard Bank South Africa confirmation letter of closed credit card account

I closed my credit card account two weeks ago and asked for some sort of confirmation that this had been done. I was told that they could not do this. I was told to get the letter as proof or my building loan at another bankcould not be approved. I went back to Standard bank on Friday last week and Taryn the consultant told me that she would mail the letter to me on Monday.

Tomorrow is Wednesday and another 3 days waisted waiting around because of bad service.

Why is it so diffucult to write a letter confirming that an account has been closed.

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2:15 pm EDT

Standard Bank South Africa incompetent home loans call center agents

Just when I thought that standard bank was one of the best bank after FNB they just prove me wrong they have the worst service like eskom and their power cuts. I skipped my home loan monthly payment and I have been paying + - R1300 to bring it up to date and when I called in on the 260609 @ 09:37:22 I spoke to Nazir who told me that there was an outstanding amount I made a payment for June 09 & I called in again on the 240709 @ 11:35:59 I spoke to Vusi I asked him how much was still in arrears and he told me that my account was up to date insisted dat he should double check and he confirmed again that my account was up to date coz I have been paying R1300 more every month, I was so surprised and irritated when I was called on the 250809 by Lerato who told me that my account is in arrears I asked her to check again & she confirmed I’m not in arrears later that day I was called by Bingo who said dat my account is still in arrears & today Vincent called. I even took out insurance with standardbank hole loan coz I waz under the impression dat my account is up 2 date. I still have a call recording when Vusi told me that my account is not in arrears pls give me de email address.

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11:24 am EDT

Standard Bank South Africa to get through to their number seems to be impossible

Standard Bank is advertising that there is a surplus pension fund payout and staff that worked for the company during a certain period of time are urged to contact a certain number.

Let me tell you, to get through to this number seems to be impossible. You hold on for 2-3 minutes and then a voice tells you that YOU have exceeded the Alexander Forbes service level and will now be forced to leave a message. No matter how many times you try, YOU WILL BE FORCED TO LEAVE A MESSAGE.

And then, to supposedly make things easier, you can leave your fax number (not sure if they have heard of scanning facilities and e-mail), and they will send you an application form. HAHA, what a joke. You can also leave your fax number 1, 000, 000 times, you probably won't get the fax.

Now it makes me wonder. Does Standard Bank really want to payout the surplus funds to the ex-staff who contributed to this fund, or do they want time to run out for you to submit an application so that the funds can be paid to the select few?

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10:36 am EDT

Standard Bank South Africa std banks' ignorance on credit card fraud

Standard Bank's attitude on credit card fraud is laid back and a don't care mentality. After speaking to Ellias, Patrick, leaving messages for Cheryl Hogg and Jean Scholtz, I am still awaiting a call back for SOMEONE to assist me with a fraudulent transaction that took place on my credit card which Standard Bank are holding me liable for. Standard Bank, my question to you is who is clearing fraudulent amounts deposited and then charging the unsuspecting clients, another way you are inspiring people, I don't think so, get your house in order Jacko Maree, your service is substandard to say the least.

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minah madisha
, US
Feb 07, 2024 6:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting on the que for over 2 hours to get assistance to unlock the card and I am heavily pregnant. I told theres nothing they can do to help me now.

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Lost Inheritance
SKOKIE, ZA
Jan 25, 2023 11:55 pm EST

I POSSESS ALL LEGAL TENDER DOCUMENTS

BUT HAVE YET RECEIVED A SIMPLE WRITTEN EMAIL REPLY OR A SIMPLE COURTESY PHONE CALL

Cristo8882011@Hotmail.Com

CHRISTOPHER Jn

CHICAGO

[protected]- CELL

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Desi123
, ZA
Dec 08, 2019 2:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

While withdrawing money the atm was off for an hour and no one could help us. This is the most pathetic excuse for a bank. Kak service and no ome telling us why the damn atm is not working. They can really close this branch cause they are useless

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liezel smith
, US
Nov 09, 2019 6:10 pm EST

hi, I just want to no what I must do, my roof is leaking and because of that my ceeling got a whole in it and its needs to be fixex urgently

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Jacqueline Stuart
, ZA
Sep 09, 2019 8:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The ATM's at Sunward Park Pick n Pay hardly ever have paper in them the deposit option doesn't work and you can be sure that that they will be off over the month end. There are six ATM's at K90 Boksburg branch and only one accepts cash deposits.

Mrs J Stuart.
Boksburg branch account holder.

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hilton poovan
, ZA
Aug 19, 2019 1:17 pm EDT

delay on repairs of my geyser
log a call yesterday for the repairs for 9am today.
no feed back no contact from service provider.
water is leaking in bucket loads.
very disappointing to say the least.
claim number 19/065766.

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Sonjastander
, ZA
Aug 12, 2019 12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How is it possible for me to loose my house while still paying .some strang5came and closed my acc by paying the hmln residualamount.who is this no they can tell me .speaking of confidential .now im roofless and my fam still recovering.

K
K
Karen Bopp
, ZA
Apr 27, 2019 11:33 am EDT

You must try and phone one of Standard Banks Call centers and see how long they take to answer it is ridiculous.
I have tried to submit a claim against my bond insurance took me 3 days to speak to someone and after two weeks I have still not got a response.
I feel all these professional people take our monies but do not provide a service at all.

ComplaintsBoard
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10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Standard Bank South Africa order against my bank overdraft

I have been using the overdraft facility almost five years but now all of a sudden the service was taken away without proper consultation.I feel this is extremely harsh beyod explanation because this is partialy my way of life and I would never rob the bank or have intentions of emmigrating away with the bank balances. I live here, I have been living here paying all that I`m required to pay and no one has ever offered to pay for me neither did at any stage the bank allowed me to skip an unpayed intallment or instalments.
So I am appealling for mercy.
Please remove this order against my overdraft.

Read full review of Standard Bank South Africa and 3 comments
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mnotho
, ZA
Sep 05, 2018 6:08 pm EDT

I have been calling have my home loan rate fixed but no assistance up to date my life has come to a standstill because this account is not fixed.

after the floods I have been calling no one has returned my calls and emails to process my claims yet I am

I have a debit of R99.00 that I have to reverse every month and sick and tired of it!

D
D
Divine Fomunyam
, US
Sep 05, 2018 8:27 am EDT

Standard bank inside mafia. Collusion between standard employee and standard lawyers results in the auction of my home of which the buyer is the same employee from standard bank. He made attempt to gain access to property in 2016 without following due process.
STANDARD BANK HOME LOAN ACCOUNT NUMBER: [protected]

P
P
Phumeza Tshaka
, US
Aug 15, 2018 11:58 pm EDT

I have received an sms from ********** 441 saying my wizard247 debit will run 17 June 2018 sold by Royal Mark ********** 149 ref ROYALMARK0ROYALM ********** ********** ********** 0 and I have NOT signed up for ANY such debit order!

Please URGENTLY assist as I do not take lightly to be defrauded

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About Standard Bank South Africa

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Standard Bank South Africa offers a range of financial services including personal and business banking, lending, investments, and insurance. They provide internet banking, mobile banking apps, and ATM services. The bank also caters to corporate and investment clients.
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Overview of Standard Bank South Africa complaint handling

Standard Bank South Africa reviews first appeared on Complaints Board on Jun 17, 2010. The latest review Extremely Disappointed with Standard Bank SA was posted on May 22, 2024. The latest complaint change my email address on my account was resolved on Sep 26, 2019. Standard Bank South Africa has an average consumer rating of 1 stars from 162 reviews. Standard Bank South Africa has resolved 9 complaints.
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    Jun 13, 2024
Standard Bank South Africa Category
Standard Bank South Africa is ranked 63 among 403 companies in the Banks category

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