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Bank Central Asia [BCA] Customer Service Phone, Email, Contacts

Bank Central Asia [BCA]
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www.bca.co.id

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1.0 8 Complaints
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Bank Central Asia [BCA] Complaints 8

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Y
4:31 pm EST

Bank Central Asia [BCA] Analisis kartu kredit

Tim analisi kartu kredit bca pada Buta mata
Persyaratan kartu kredit apa seh?
Saya sbagai custumer memenuhi kreteria yg bank BCA minimal gaji minimum 3jt
Sedangkan gaji diatas 15juta perbulan
Tp aplikasi kartu kredit BCA gw di reject
Mau liat kekayaan gw total check fisik aja boss
Jangan lewat kluar masuk uang di BCA
Tabungan gw bukan bca aja
Resign gw jadi nasabah BCA

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J
11:57 pm EDT

Bank Central Asia [BCA] Blokir sepihak

Gilaa hampir 10 tahun pake bca platinum baru kali ini saya di kecewakan habis”an sekali … posisi saya di luar negri dan kartu saya di blokir sepihak karna katanya kartu saya belum chip dan hrus ganti kartu sementara tidak ada notifikasi sama sekali dan katanya semenjak desember rules ini berlaku?! Tetapi kenapa dari januari sampai mei kemarin saya masih bisa pakai?.. Sekarang posisi saya di luar negri tidak bisa access uang saya sama sekali?!?! Kalo ada pemberitahuan jelas kan pasti saya urus sebelum saya ke luar negri agar saya tidak terlantar di negara orang tanpa uang saya?!?! Dan ketika saya telfon halo bca dan cabang tengku umar bali, mereka bilang saya tidak bisa meng unblokir dari luar negri, harus datang ke cabang…. Sekarang bagaimana cara saya mau pulang ke indonesia kalo uang tidak ada karna kartu saya kalian blokir? Semua uang saya di kartu bca saya? Terus saya mau gimana di luar negri tanpa uang?! Ini parah banget sih, sungguh mengecewakan. Do something about it! I have been your customer for a long time and that is my money youre holding on freeze.

Desired outcome: Un block my card so i can use my m banking and transfer the money to my other account

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B
2:04 pm EDT
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Bank Central Asia [BCA] Bad services from customer service

Halo, saya adalah salah satu nasabah dari cabang indonesia, tanjung pinang kepulauan riau. Maksud dan tujuan saya untuk mengajukan feedback ini adalah saya tidak mengerti cara kerja customer service di indonesia, alangkah baiknya untuk kedepannya agar bisa dikasih solusi. Saya nasabah bank bca mungkin sudah 10 tahunan dan posisi saya sekarang lagi diluar negeri dan disini gak ada mesin atm bca. Singkat cerita key bca saya batrenya udh mau habis jadi saya call ke customer centre jakarta untuk mencari solusi tp solusinya adalah saya harus langsung datang ke cabang😅 halo mbak/bapak customer service udh diinfokan klo saya gak diindo, mungkin kah saya beli tiket pulang indo trs ke cabang terus balik lagi? Gak mungkin dong, saya call customer care dengan niat bisa dibantu permasalahannya, malah yang ada makin gak logis jawabannya.. Okay gak masalah, saya minta orang tua saya dengan membawa kartu keluarga sebagai tanda bukti klo saya adalah anaknya pergi ke bank bca yang ada ditanjungpinang, dikarenakan orang tua saya kurang mengerti jadi saya ditelpon lalu ngomong langsung ke customer servicenya, dan jawabannya sama saya harus langsung datang ke cabang untuk proses, sekarang yang jadi pertanyaan saya, buat apa pada saat pembukaan account ditanya nama orang tua? Orang tua saya sudah datang membawa kk tp tetap saja gak bisa proses… okay klo misalkan dr pihak bank harus proses surat kuasa dan harus diatas materai, gpp langsung bakalan saya okein tetapi kenapa gak dari awal ngomongnya pada saat buka account? Sekarang key bca saya batrenya mati dan saya gak punya mbanking terus solusinya gimana? Terus saya mau transaksi uang gimana dong? Sekarang lagi covid mau pulang ke indo pun gak gampang, klo saya lagi diindo udh auto ke cabang buat proses gak perlu saya habisin duit pulsa telpon marah marah ke customer service yang ujungnya bukannya ngebantu nasabah malah repotin nasabah😅😅

Desired outcome: bad customer service

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Is Bank Central Asia [BCA] Legit?

Bank Central Asia [BCA] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bank Central Asia [BCA] to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Bank Central Asia [BCA] is known for their high standards and safety. If you're thinking about dealing with Bank Central Asia [BCA], it's wise to check how they handle complaints.

We found clear and detailed contact information for Bank Central Asia [BCA]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bank Central Asia [BCA] has registered the domain name for bca.co.id for more than one year, which may indicate stability and longevity.

Bca.co.id has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bca.co.id has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bca.co.id you are considering visiting, which is associated with Bank Central Asia [BCA], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Bank Central Asia [BCA] have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Bank Central Asia [BCA] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Bank Central Asia [BCA] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Bank Central Asia [BCA]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
5:10 am EDT

Bank Central Asia [BCA] Bank transfer of us $ 1,599/- this is scam I am Feeling

You are hereby requested to i need the contact details of beneficiary.

Name of beneficiary: udin albantani
account no. [protected]
bank name: bca
address: menara, bca, grand indonesia,
25th floor, jakarta

my name: mohammed aneesur rahman
country: dubai - united arab emirates
contact no: +[protected]
email: [protected]@hti.Ae

Desired outcome: I need bank's help in this regard to request the beneficiary to return my money

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E
10:06 am EDT

Bank Central Asia [BCA] International debit card

I used BCA ATM to withdraw money, it was a International debit card, issued by RBL Bank India. The machine took the card, on the same day (08 July) I made a Service about the card, they raised a Service request and Provided me the no and asked me to wait, so they will let me know, when to collect the card, July Last week, I called the customer care and they told me due to Lock down, we are not able to get the card, and asked me to wait.
today I had a chat with BCA person, in the website and they told me to wait and they will inform the party to get the card earliest.
Earlier I sent a mail to BCA, I received a reply saying my card was Destroyed on 09 July itself.
They made me to run behind them and fooled me asking me to wait almost 1 month, I do no what happened to the card, I paid 70 USD to get the international card, even after raising the request they have destroyed it,
what is the use of the Service request,
why you made me to run behind you
Is it how you play with the customer
Wasted lot of money calling customer care,
Why did the customer care and in the chat they asked me to wait and they are still waiting for the party.
Very good Services by BCA customer care and BCA bank.
Keep up this service

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T
11:00 am EDT

Bank Central Asia [BCA] Got scammed

I was buying a product from a seller and got scammed. I have his account details (western union) registered to your bank.
Number bank : [protected]
Name bank : bank central asia (bca)
With name : ricoh hermanto sitompul

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J
11:58 am EDT
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Bank Central Asia [BCA] Non receipt of tt by party

To
Dr anthony brent
The director remittance
Bank central asia
Menara bca, grand indonesia
Jl. Mh thamrin no. 1, jakarta 10310
Phone. [protected]
Honourable sir,
Please do the needful at your earliest.
Thank's & regards

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F
12:17 pm EDT
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Bank Central Asia [BCA] Fund Transfer

To
Dr anthony brent
The director remittance
Bank central asia
Menara bca, grand indonesia
Jl. Mh thamrin no. 1, jakarta 10310
Phone. [protected],

Ref. No.

Beneficiary code/bca/ab-hyw/f87
Telegraphic transfer code#bca9
Oder number/bca-wld-jktig-t-0292
Priority code-/9830382/973-92//010

If I pay us$ 500 to

Nuraini fadly
Principle secretary
Beneficiary# trasixsa
Account # [protected]
Swift code #cenaidja
Address: jakarta-indonesia

Is my account activated?
May I transfer all fund to my country?

-md. Alamgir
Pa to the hon'ble
Minister for posts and telecommunications
Dhaka bangladesh

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R
R
Rio Silitonga
US
Jul 21, 2019 1:06 pm EDT

I sent money from TransferWise to my BCA account, but I received less than the amount I sent, it's about IDR 500.000 different. I know there's fee transfer, but it was only IDR 77.000.
What is that IDR 500.000 for?

Thank you

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Overview of Bank Central Asia [BCA] complaint handling

Bank Central Asia [BCA] reviews first appeared on Complaints Board on Apr 20, 2010. The latest review Analisis kartu kredit was posted on Feb 22, 2023. Bank Central Asia [BCA] has an average consumer rating of 1 stars from 8 reviews. Bank Central Asia [BCA] has resolved 0 complaints.
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  1. Bank Central Asia [BCA] Contacts

  2. Bank Central Asia [BCA] phone numbers
    150 0888
    150 0888
    Click up if you have successfully reached Bank Central Asia [BCA] by calling 150 0888 phone number 0 0 users reported that they have successfully reached Bank Central Asia [BCA] by calling 150 0888 phone number Click down if you have unsuccessfully reached Bank Central Asia [BCA] by calling 150 0888 phone number 1 1 users reported that they have UNsuccessfully reached Bank Central Asia [BCA] by calling 150 0888 phone number
    50%
    Confidence score
    Customer Service
    +62 212 358 8000
    +62 212 358 8000
    Click up if you have successfully reached Bank Central Asia [BCA] by calling +62 212 358 8000 phone number 1 1 users reported that they have successfully reached Bank Central Asia [BCA] by calling +62 212 358 8000 phone number Click down if you have unsuccessfully reached Bank Central Asia [BCA] by calling +62 212 358 8000 phone number 0 0 users reported that they have UNsuccessfully reached Bank Central Asia [BCA] by calling +62 212 358 8000 phone number
    100%
    Confidence score
    Head Office
  3. Bank Central Asia [BCA] emails
  4. Bank Central Asia [BCA] address
    Menara BCA, Grand Indonesia, Jl. MH Thamrin № 1, Jakarta, 10310, Indonesia
  5. Bank Central Asia [BCA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bank Central Asia [BCA] Category
Bank Central Asia [BCA] is ranked 62 among 403 companies in the Banks category

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