The complaint has been investigated and
resolved to the customer's satisfactionResolved Squareup.com — Poor customer service/scam
resolved to the customer's satisfaction
My Ex and I were needing a quick and painless way to settle up on a vehicle that we had purchased. After reading about the Squareup.com product we thought that It would be worth checking out because we needed to use a credit card to make the transaction between us.
I initially emailed the people at squareup.com to explain the situation to them, in detail, as I was aware that there is a hold on payouts over $1, 000. My inquiry was responded to quickly and enthusiastically to increase my payout as long as I swiped the card with my Square reader.
Two days later I received an email from the Square risk department asking for details of the transaction since I was a first time user. I appreciated that they were doing their due diligence to protect the company and other users, so I explained the situation again and referred back to my previous inquiry which resulted in my payout status being accelerated. Our full cooperation was offered along with my personal number for contact if needed.
Twenty-four hours later I had heard nothing back. I sent another email to the Square help address, again speaking of the situation and asking of an update.
Another 24 hours later (Now four days after the original transaction) I had not received a reply, Another email was sent again asking for some status update.
It has now been 5 days since the original transaction, 4 days since Square's inquiry, and I have sent six (6) messages to them and have yet to receive a single reply.
They offer No other means of reconciliation on their website. At this point I think I will have to engage the credit card company to stop the transaction and do any reporting against Squareup that is needed.