Square
Reviews and Complaints

I opened my business 5 weeks ago. Square still hasn't transferred my money. I've called several times and they say they are escalating my case, but NOTHING has been done. This is unsustainable for a small business! I can't get any help.

I have spoken to a manager but she has also been unable to help me.

I signed up for an account & followed the step by step protocol and now they’re placing a hold on my money but still allow me to accept payments so they can KEEP more of my money! THIEVES AND LIARS!

someone keeps trying to steal private information from people pretending to have a sqaure account. i am a retired law enforment officer.

Diane doan day [protected]
6021 sunny dr
Mobile al 36619
need to know who charge 725.36 for my account

Hey, I am a representative for Ware-Ever pay, a new and relatively small mobile credit card processing service, and I would like to reach out to you as somebody who is frustrated with the way Square conducts their business. Unlike Square, we are a direct processor. This allows us to offer industry leading rates (2.49% swiped, 3.39% keyed with no monthly fee, or 2.29% swiped, 2.99% keyed with a $4.50 monthly fee), as well as a guarantee that funds will appear in your account the next business morning following any transaction. Square, on the other hand, aggregates all of their transactions and has them processed by a third party. This not only results in a larger markup, but also increases the likelihood that your money will be held for weeks, even months. On top of this, Square has an abysmal reputation when it comes to customer service. Because they force their millions of customers to direct their concerns and complaints through email, it can be a difficult and painstakingly slow process to deal with them. We know that when it comes to being funded for your transactions, you don't have time to wait around. Accordingly, our customer service queries are carried out over the phone to ensure that issues are addressed in real time, by real people. If thousands of dollars of your money was being withheld from you, would you rather sit around waiting for a big company to respond to your email, or have the ability to address the issue over the phone with a real person? Please feel free to call us at [protected] if you are interested or have any questions.

$10, 000 is unaccounted for and they are not helping much at the moment. I'm considering reporting this case to New York State Attorney General for review and the Dept. of Consumers. I suggest everyone with similar problems to consider similar actions and add pressure to Square.com to be accountable.

Yes...this is a scam company. They sent me a nice postcard. But after seeing the confidential questions they asked, i checked them out before, and they don't have a reply address, contact...etc..BE AWARE, THIS IS A SCAM...

This company was reccomended to me by my bank. Even though they cannot officially endorse an outside company that they are not affiliated with, they were willing to give me references from other customers who use this service and have had a very positive experience. These customers are also members of the local Chamber of Commerce and reputable businesses.

i ahve square and love it. but then again i bothered to READ about how it works fully before using it. i signed up and a few days later recieved my reader. then i emailed them asking for more readers. they send me 20 readers FREE a week later.

if you read the first 1000 dollars processed every month is automatically deposited into your account and the rest is held up to a month to prevent scams from making out with alot of money.

so i sent an email asking to get my limit raised. i recieved an email back a few days later telling me my limit is now unlimited. i have processed thousands thru square and have never lost a dime . this is a good company.

i sell electronic cigarettes at the flea market and my customers love it. i have nbever had a problem. so i would have to assume if you do its becouse you never bothered to read the page explaining how it works and are just frustrated becouse it doesnt work the way you had assumed.

This company is a SCAM...

They will not refund my money!

STAY AWAY!

If you have a problem with Square contact the BBB (Better Business Bureau) and let them know.
http://www.bbb.org/greater-san-francisco/business-reviews/credit-card-merchant-services/square-in-san-francisco-ca-370609

BTW I was able t find another phone number to Square Up [protected]. But again NO ONE ANSWERS

We were referred to Square up ( as he said all good thingsa abut them) and signed up for it but had a problem.I then tried to contact them and with no avail there is NO way to and all you get is an automated service. I then googled other companies and I did find " SAIL PAY". I signed up with them and was able to TALK to a HUMAN They were VERY helpful and I also called back a 2nd time and again was able to speak to someone. The number to SAIL PAY is : [protected]. I was NOT impressed with Square Up AT ALL.

I call the [protected] phone number at 7:18am central time on Friday Sept. 09, 2011 and there is no answer just keeps ringing and ringing...most businesses at least have a recording with contact information or at least contact times information...I have an account with them but not even gotten card reader in mail yet...so I have not used this service...but all of this raises red flags for me...what I am worried about now is even if I choose not to use them they have my bank info and could probably rob me since the deposited a small amount for account verification and then took it back out...that they took it out and that they can dock your account for disputes means they have that kind of access to just rob you blind or even a little here a little there to everyone and they make tons of money.

I am having the same problem...they have claimed to make a deposit of over $600 and there is no record with my bank...There is absolutely no way to contact them via phone. If you use the above posters # it just rings constantly. They DO NOT respond to emails or tweets.

Here is their office number and address. [protected]
901 Mission St
Suite 104
San Francisco
CA
94103
US

They are holding $905.00 of my money. I have sent 3 e-mails and even a request on their twitter account. No response. I have already verified my bank account and am starting to think that they are a scam!

going on my third day. wow no reply from customer no service. i am not using them any more. i will find REAL credit card processor.

BTW i am a locksmith also
American Security & Lock Inc
maybe it's just us locksmith that get screwed.

I have not received a deposit since 24 December 2010. It is the 12th Of Jan. they have over $1, 800. The customer support sucks. no phone number. u need to set up a cust no service ticket. then they get someone to help. well i have been waiting two days and no reply from anyone. For the High fees they charge i expect my money in my acc0unt within 3 days. I am going to change processors with a company that i can talk to someone live! even if its a chat session better than what i got now. Very unhappy
Anthony
Raleigh NC

As the days go by, people are living in a more convenient and secured. You can also save time and effort. Wherever you are even in your home or in your office you can buy whatever you want to buy through online credit card and I must say that every small businesses should have a merchant because credit card holders are even growing.

they do not have an a+ rating anymore it has been downgraded to a c I just checked, do you work for these crooks or did they pay you to post this. The call me 2 or 3 times a day wasting my time ans have ignored my request to remove me from the call list, worse yet it sounds like the same woman from India calling me every time.

This company is by far the worst rip off card processing company I have ever encountered in my 30 years of dealing with card processors, Not only are there prices way more than other services offer. They also keep charging fees that they don't ever tell you about and when you ask them about it they tell you nothing or hang up or tell you you are wrong. There are many good companies out there that does the same thing they do for far less money and much much better customer service. Be Very careful and choose any other company than this or you too will have many problems with them, the same as all others that are complaining about this company all over the net.

We have received several chargeback notifications in the last 8 months of doing business. Each time I have submitted the signed customer receipt and all other materials needed to confirm that the credit card was swiped and customer was present when purchasing at our retail store. Each time the chargeback reversal has been denied with the excuse that "information provided wasn't sufficient". I sent everything to prove my case. And to top it off, this business won't take information over email you have to FAX IT- because they state that their internet system isn't safe... and faxing is? This company needs to be investigated on their practices. .

I had the same experience. They charged me a PCI fee and now saying I was on an auto renew. They say I owe $400 for early cancellation when I enrolled in 2006. You can't get anywhere talking with their customer service representative. Don't use them!

You forgot to mention that TransOne institutes a rate structure that is 25% less than the average processor. So when you take into account the entire cost per month including all fees and equipment charges, you would still be paying much less than if you went with a processing company that gives away free equipment. A company needs to profit somewhere.

Yup, same here. They tried to get me to sign a ridiculously expensive lease on a terminal (5 year, $2500) which you can buy online for $250. When I tried to cancel they charged $600 in cancellation fees. They have a constantly renewing contract such that even if you're with them for 20 years you will be assessed an "early termination" fee unless you cancel within a very narrow window each year. Very difficult to get out of this without a cancellation fee. I am furious with them but not sure of what to do.

If any of you guys are interested in filing a class action lawsuit against Ryan De Vitis and/or his company, please contact me ASAP at kkeuilian@aol.com. He scammed me, too, and I'm trying to round up other business owners who were scammed by him. There is power in numbers! This crook needs to be PUT IN PRISION! We shouldn't let him get away with stealing our hard-earned money and then trying to ruin our credit when we block his transactions or open a new bank account.

Anyone interested on starting a lawsuit to these people? plese contact me, I'm a customer who is being obligated to pay monthly fees due to an automatic renewal, all these dishonest people will soon have to pay back all the money they stole from us.

These people are the worst to deal with, they keep my contract on an automatic renewal, I'm stuck for my 4th year, I have not used the service for over a year and still have to pay the minimun $30.00 per month
Ryan De Vitis gives you a nice face to scam you, be aware!

Ryan De Visit is a liar and rotten [censored].

I also got suckered by signing there contract without looking at my options. They give you a diffrent answer every time you talk to a rep. They have held one to my money longer then 48 hours. Every time I have called to get answers they say they will transfer my call then they hang up on me. It happened 9 times in one day and they said I was the one hanging up. I have asked for a supervisor and they say there is no supervisor. I said I would personally go to irvine to pick up my money, then they said there in Dallas. They give you the run around. There charges are sky high. Even when I asked about a date when my contract expires, they said I would have to call back the next day for that answer. They are unprofessional, and liars. BEWARE, i wish someone would told me prior to signing a contract

During my three years with Transone they raised rates several times making everything their salesman, Ryan, said to me a lie. They also did not cancel my prior account as promised. Once they had my signature they were done with me.

In January or 2009, I called and asked to cancel my account. They offered to quote a competitive rate. I agreed but after two weeks their rep had not called. When I asked them to cancel at this time they informed me that I had missed the 30-day custoff and would have to auto renew for an entire year or pay $495.

In January of 2010 I again faxed and mailed my request for cancellation. My request was faxed to two numbers and mailed to two addresses.

Even though I followed their specific instructions and sent the required information to them via both fax and mail they claim they have not received anything and are auto renewing my account for 2010 and charging another $495 cancellation fee.

When I blocked them form my bank account in January 2010 they changed their access number and came right back for the monthly fees fof 42.95.

I was forced to close my bank account entirely in order to avoid another round of monthly withdrawals and random fees. Now I await collections and the inevitable harassment and damage to my credit that will result.

This is so unfortunate because I was a good customer with them for three years and they were able to make legitimate fees for services rendered. This experience has been very aggravating and expensive.

I have actually met with Joe Parisi and Jim Grant after doing business with them and they were very helpful. They set me up and informed me that the lease was 100% tax deductible, it paid for itself practically. I have no complaints and it was a pleasure doing business with Merchant Services.

withholding funds and deactivated account with no reasoning and wont explain why

i ran a couple of transactions and never tough that they will be taking too long too have my funds on hold for so long, them release when i call they gave me the same excuse but never a solution. I am so upset because they never resolved this issue.

My funds were supposed to be released 09/08 as per my deactivation letter I've reached out multiple times and they keep acting like complaining about deactivation (either they're gaslighting me trying to get out of paying my funds because they know they [censored]ed up OR their clueless reps aren't reading the damned emails).

My funds are being held my account was deactivated and no reason or cause, and there’s nobody to assist me there’s only a computer voice that doesn’t help me

SQUARE IS HOLDING MY FUNDS SINCE 1 YEAR

the funds were supposed to be released on 28th august 2022

now all dates has been passed

no ongoing chargeback on my account

please check my account and release the funds

also tell me when will square release my funds or should I go to court and file a case for my funds

ALL PROCESSOR HAVE TO USE A SPONSER BANK... THAT WHAT IT SAYS ON THE APPLICATIONS...THE TRUTH IS THAT MOST BANKS DON'T DO PROCESSING AND IT IS DONE BY A PROCESSOR...MOST OF THE TIME THE BANKS CAN BE MORE EXPENSIVE THAT WORKING WITH A PROCESSOR... THE BANK MIGHT HAVE SAVED YOU THE BANK FEE AND MADE A COMMISION FROM THE PROCESSING WHICH WOULD HAVE COST YOU MORE.
FROM WHAT I HAVE SEEN LENDERS DOESN'T FALL INTO THE CHEAPER CATOGORY

BUT YOU ALWAYS HAVE TO TAKE THE PEOPLE THAT COMPLAIN WITH A GRAIN OF SALT

Leaders is a LIE! They really are a SCAM
Terrible terrible company. I am finally getting out of my 2 year contract. I shouldve gotten out sooner. They charged me unexplainable fee's too.
With all those fee's it probably wouldve been better to leave the first year.
Service is unbelievably terrible.
Never go with them EVER! They steal your money away. Worst people to work with.
All very non-educated. All they know are about the additional fees they keep popping out at you for NO REASON!
STAY AWAY FROM THEM!
I will do everything I can in my power to have no-one, NO ONE go with them!

LEADERS Merchant Services would like to apologize to this merchant for the experience she has had with our company. We at LEADERS Merchant Services pride ourselves in providing our merchants with superior customer service and to hear a complaint such as this is truly disheartening.

LEADERS would like to address this merchant’s complaint regarding LEADERS Merchant Services association with Wells Fargo Bank, N.A.: LEADERS contractual paperwork clearly states that we are a registered ISO (Independent Sales Organization) and MSP (Merchant Service Provider) of Wells Fargo. Wells Fargo is the processing bank for LEADERS Merchant Services. LEADERS also has a copy of the merchant’s signature as proof of her signed understanding of this mutual business relationship, per the Association Disclosure, page 4 of 4, of LEADERS Processing Contract.

LEADERS would like to take this time to apologize to this merchant for the misunderstanding and we would also like to wish her well in all future endeavors.