This company has continued to call us about an extended warranty on a car that we have not owned for 3 years. One weekend in February we got at least 6 calls. When we picked up the phone, no one was there. We presumed it was an autodialer issue. After this, I answered the phone when they called again I told the sales person that I was not interested and not to call again, but they did not hear my last request because they hung up on me when they sensed a high level of frustration in my voice. I will admit that I was very upset and had raised my voice in an attempt to get them to listen. They continued to call. I answered a few times...same thing happened. My phone call history shows these calls: 2-26 at 2:52 pm, 2-27 at 1:02 pm, 3-10 at 3:30 pm, 3-11 at 1:12 pm, 3-26 at 10:26 am, 3:30 at 11:36 am and today at 5:12 pm. I spoke to someone in customer service after the sale person hung up on me on March 10. I asked to have my number removed from their list. He was very nice and said I should be all set. I did not notice that they called again the next day. I noticed that there was another call on 3-26 but I was working from home and couldn't answer it. Today I answered the call. It was a man, I don't recall his name. Maybe it was Eric. He was pleasant but started the conversation about an extended warranty about the VW that we don't have...again! I got very frustrated, raised my voice and was about to ask him to stop calling when he hung up. I redialed the number. [protected] - got a message that there office was closed for the day. I googled National Auto Division and called Customer Service at 800.430.4428. I spoke to Michael. He said that he would remove my number and that it would be 2 days to take effect. Hopefully this will be the end of it. Based on my experience, I would never do business with this company. When I did a white pages reverse phone look up for number [protected], it showed a telemarketer - possible spam.
Neutral Tandem VoIP
Kansas City, KS.
Many of the comments left reflected the same experience that I had.