The complaint has been investigated and
resolved to the customer's satisfactionResolved Sprint — wish me luck because I know I need it!
resolved to the customer's satisfaction
My family has been part of the slimy Sprint contract web for too many years. I'd get a new service if it weren't for the freakin' contracts that charge a person $150 (per phone) to get out of!
Anytime you make any type of change to your plan, or spend money on one of their lousy phones (because yours broke and isn’t covered by their warranty) they re-set your contract date…virtually making it impossible to get out of their slimy web!
On several occasions, they took it upon themselves to add services to our three phones and then I had to fight like the dickens to get the services removed! I’d call and THINK the issue had been taken care of, only to find out when the next invoice arrived that the issues were NOT resolved!
What- do they think people don't check their invoices and can get away with this THEFT...it really is THEFT!
Word of wisdom to ALL Sprint customers; PLEASE check your statements every single month...they are sneaky thieves!
1st, 2006: I called to downsize our plan (my son left for the Marines recently). After TRYING to change the plan (12 minutes into the conversation), I was disconnected. I called again and the connection was made to a representative. She said her name…and once again, I was disconnected! I called again and spoke to the third representative regarding downsizing our family phone plan.
I was assured the plan had been changed correctly and would go into effect Aug. 9th.
Aug. 4th: I called to confirm the plan changes had been made as the information was not yet available online. No- I didn’t trust them that the changes would be made. What a surprise, my suspicions were correct and the changes were not made. I spent 20 minutes speaking to a representative. I was assured the changes were made. I asked for written confirmation regarding the changes and she told me Sprint does not offer any sort of confirmation; not even a reference number.
***I was told this same thing every time I made a plan change over the years.
9th: I visited www.sprint.com and noticed even MORE services were added to my son’s phone (he is not even using the darn phone because he’s away at boot camp!)
Keep in mind too; they said they still have to charge his account $9.99 a month.
Respectable & reputable companies offer special payment relief for those who brave enough to serve our country!!! Get a clue, Sprint!
And wonderful… they completely removed my daughter’s text messaging and vision pack services, which she uses every single day!!!
I called Sprint and once again tried to resolve these big errors. Don’t you know, after 15 minutes into the conversation and trying to get the representative to understand what in the heck to do…I get disconnected!
So, I called back and had to repeat the whole nightmare all over again because they refused to let me speak to the person that disconnected me!
I had the joy (!) of spending more of my SELF-EMPLOYED time trying to resolve my new plan issues. This rep. actually told me that a written confirmation would be sent to me via the Unites States Postal Service. Makes me wonder…did the other reps. say that confirmation service wasn’t offered because they knew they were adding bogus services & fees and didn’t want me to see in writing? Interesting!!!
Aug. 10th: The first thing I did today was check my Sprint account online (granted- I have better things to do…like earn a living!).
My daughter’s text messaging and vision pack plans were added, however, they increased the price of both services by 50%!!! I was promised a guaranteed price of $7.50 per service, and their fee is posted as $15.00 per service!
Today, I have the frustration of making ANOTHER call to Sprint-
2001 Edmund Halley Drive Reston, VA 20191
and TRY again to resolve their mess once again…what a joy…NOT!
Wish me luck because I KNOW I need it!!!
Those of you who are fortunate enough to NOT to be a Sprint customer, you’ll wonder why I am still with them. Those of you who are Sprint customers will completely understand their contract web. It would cost my family a total of $450.00 to drop them (our dream!) and go with a reputable, respectable, competent company.
Curious...anybody know of any way to get out of their stupid contracts? Or, any information regarding class action law suits? I’d be thrilled to be a part of that team, if one does exist! (I’ll have to do some “Googling!)
Any advice is extremely appreciated... Sprint has caused me far too much stress and bogus fees...and boiling blood isn't good for a gal's health! Ha!
Thank you for your time to read this. I hope I saved some people from getting caught in a crummy Sprint web!