Sprintcustomer service

C Oct 30, 2018
This review was posted by
a verified customer
Verified customer

I have been with sprint for almost 20 year and this last month I have had nothing but terrible customers service to the point where today 10/30 I wasn't allowed to cancel my service they kept transferring me around to four different departments then twice to cancellations where I sat on hold for 2 and half hours and still got nobody.in total I spoke to 4 people a total of 5 minutes, not each, 5 minutes in total. So after I hung up after a total call time of 3 hours and 16 minutes and not speaking to anyone I wrote up a better business bureau on them and going to have escalations dept call me back, that seems to be the only way to ever get real customers service when dealing with them. Eventually their machine said they were having system difficulties and hung up so when I called back it said it was after business hours now. Sprint is terrible!

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