The complaint has been investigated and
resolved to the customer's satisfaction

A Nov 09, 2018
This review was posted by
a verified customer
Verified customer

I realized that I was being charged 19.95 monthly for a service I never used. At first they couldn't even find my account and told me I had no account with them with the bank info they were taking money with each month. I was only offered less then a 10% refund for the amount they took from my bank without ever using the service! They are a SCAM! I was finally offered a 15% discount. Still not happy I was sent to maganment which just told me my subscription was canceled. Perfect! But I want to be refunded! They have been no help and just keep saying that I will no longer be billed. SCAM! I asked the girl how many unhappy customer calls she got a day! I'm sure it is a ton! Robbery at its finest! They offer free searches or .99 cent then bill you for 20 dollars a month until you catch it on your bank statement.


The complaint has been investigated and resolved to the customer's satisfaction.

  • Spokeo's response · Nov 12, 2018

    Dear Valued Customer,

    Thank you for your comments on regarding Spokeo's services.

    I understand your concerns, and I’m happy to clarify. When a Single Record Search with a Search Trial is selected, the single record is accessible indefinitely, and the 7-day trial grants access to name, phone, address, and social searches within the trial period. All Spokeo subscriptions automatically renew to prevent service interruption. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

    - Spokeo Customer Care

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