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81 complaints
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R
10:37 pm
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Spokeo - charging after cancellation

cancelled subscription and have been charged 2 months straight afterwards. be sure to watch your credit card statements after cancellation odds are they are still charging you.

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Update by ryder72
Jun 18, 2013 7:19 pm

i have already contacted them 2 times and was sent generic emails with auto response. i guess this is the best way to deal with complaints is to ignore them. if you would actually put what your signing up for from the start i would have never bothered signing up. apperently you like to hide stuff in the fine print sneaking it past the consumer. when i sign up for a service i want only the service i am signing up for and nothing else. with that said when i cancel evrything signed up for should be cancelled not just what you decide. iwas unware of the identity theft that i was signed up for by using your services. i would have never known how to cancel that service and was never supplied the unformation to do so or it would have been done. so when i cancelled your service i thought all should have been cancelled.

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T

I also cancelled following the 95 cent trial, however today when doing taxes I discovered that I had still been charged 19.95 AFTER cancellation and more over my details had been forwarded to another company 'IdentityForce' who had been charging 14.95 a month for ID protection that I had not requested. ... BUT in fairness to them when I called Spokeo were extremely receptive and returned the over-payment and additionally caused the IdentityForce payments to be returned .

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G
10:42 am
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Spokeo - this website is a complete rip off

I tried three different searches off both email and phone numbers and got little and no information. I then tried myone email /phone number and only got one piece of wrong information.

This website is a complete ripoff……spokeo.com…

A three month subscription was non refundable and of absolutely no use to anyone for fifteen dollars.

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C
Aug 15, 2014 4:49 am

SPOKEO is a scam! I performed 2 searches on known names and email addresses and yet i did not recieve any results. I have contacted customer support THREE times! I have not even so much as had one response. They state on this website that they have a "no refund policy" which is b.s. because on the FAQ page this is posted:

"Can I get a refund if I’m unsatisfied with Spokeo?
We value the opportunity to resolve any form of dissatisfaction and encourage you to contact Customer Care to request a refund. "

Sooooo where's my refund?

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P
5:47 am
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Spokeo - the longer I am with them, the more I realize how out of date their database is

When I started with Spokeo, it seemed that they had a lot to information to offer. But the longer I am with them, the more I realize how out of date their database is. I run 20-30 searches per day to confirm my marketing data, and at least half of them are incorrect (emails bounce back and phone numbers don't match). Even my own phone number which I have...

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6:10 am
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Spokeo - they will not give you a refund when you discover their site is a scam

Terrible...a people search website that promises to retrieve info from hundreds of databases, including social sites...has reverse phone lookup, etc. Perhaps before people began tightening down on internet privacy, this site could have been effective, but now there's no info available out there on anybody. Usually Spokeo's search cannot even find someone...

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4:44 am
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Spokeo - spokeo is fraudulent and a scam

Spokeo is fraudulent and a scam. I searched a phone number that had been calling me, and Spokeo said the full name and address of the owner of the phone number were available, but I must purchase a subscription to view this information. Once I purchased the subscription, no name or address were available. Having people sign up for a website under false...

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R
8:17 am
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Spokeo - taking $14.98 from a customer every month is stealing

I canceled my subscription after 5 minutes when I realized that on my paypal account it said it would be charging me 14.98 EVERYMONTH. It is a 3-month subscription! I should be getting charged every THREE MONTHS, taking $14.98 from a customer every monh is STEALING. The site says is is appox. $5 a month, then why are you charging$24.98 PER MONTH? Not to mention the fact that I was lead to believe I would be getting a free trial. I sent a message to customer support a litter while ago and I would really like a full refund.

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N
6:27 am
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Spokeo - biggest waste of money ever

DO NOT JOIN SPOKEO BY ANY MEANS. Biggest waste of money ever!

Before joining, there is no mention that the extent of their searches are limited to North America! I, being in Australia, had absolutely no use for this service, yet they do not warn you before you sign up that it is very much limited.

Any information searched was either heinously incorrect, or could have been done my self via GOOGLE which is FREE.

Not only that, once I had realized Spokeo was unable to perform any of the tasks it claimed it could do, I contacted them to try and get a refund for my money as I had spent less than half an hour on the site, but to this day have not heard back from them nor do I expect to. But anyway, if my money spent means that other people do not mistakenly waste their money then I guess its somewhat worth it.

Once again, DO NOT WASTE YOUR TIME OR MONEY. Anyone with half a brain could find the information they claim to have within minutes of doing a google search. WHAT A SCAM.

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O
9:36 am
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Spokeo - every phone number I typed in came back to the wrong person

Every phone number I typed in came back to the wrong person (reverse phone number inquiry). I typed in my own phone number and again, it identified someone else. For fun, I looked up information on my friends. The inaccuracies were a joke.

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L
8:03 am
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Spokeo - my opinion of them couldn't be worse

They came to me, not I to them and the offer was a LIFETIME PREMIUM MEMBERSHIP in exchange for over two thousand of my contacts They have since, without notice, changed me to "Free Membership" breaking their promise to me and rendering my usage to next to useless. It was an offer to let them have access to all of my contacts, and I have over two thousand contacts, in exchange for a lifetime premium membership. Now they simply don't honor it. It's a big bait and switch game to them. They even told me that since I have a free membership that they are limiting my usage when I am supposed to have a lifetime premium. I am emailing all the contacts I gave them and telling them to complain, too. Since they have rendered my usage useless, I will render the contacts I gave them useless.

This isn't the first time they've done it to me, either. It seems with every spurt of growth they make, with every change or improvement they make, they seek out ways to make sure that I don't actually get to use any of the premium services they have promised me.

The reason I am complaining, finally, is because they are so indignant about ripping me off. It's despicable. I have NOTHING good to say about Spokeo. Ever since I came through for them they have tried to rip me off and take advantage of me with new policies which are aimed at making sure that don't have to honor their offer to me.

My opinion of them couldn't be worse. Really. They are the WORST.

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6:20 pm
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Spokeo - they did respond promptly to my request to cancel

II was trying to collect e-mail data for a small business start-up. I had much of the information, but I just needed e-mail addresses. Spokeo's free service has a highlighted link for occupation and I felt that if I had the business name I could do my own search for the company's standard e-mail format. When I searched the free service, the link was "clickable" and took me to their upgrade page. I figured I was worth the $14.85 to find the information they appeared to have.

I searched about 20 different names from my list and there was nothing listed under occupation for any of the people. This took 15 - 30 minutes (give or take). I felt it was misleading that they give you a clickable link on the free end tat takes you to the purchase the upgrade page, but once you do, there is no information for twenty individual searches.

I e-mailed immediately to cancele my subscription and assumed that the 100% guarantee meant that I would get 100% of my money back. They did respond promptly to my request to cancel, but only offered a refund for $10.00. I asked to explain why there was a 33% cancelation and their response was essentially that they don't guarantee accurate or complete information. I can respect that, but I received NO information and therefore was not 100% satisfied.

I accepted the $10.00 refund because it wasn't worth any more of my time to argue the point. But I did let them know that I would voice my displeasure on every review site that had their company listed.

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I
5:11 pm

Spokeo - avoid this website at all costs

I am new to the people search world. I needed to find the address and owners name on a Verizon cell phone number I was given to contact a friend who recently moved to Florida and changed to a Florida number with Verizon. A mutual friend had come out of remission from cancer and asked me if I knew how 2 get in touch with him. I was given a two numbers by another friend but couldnt tell for if they were hers though Verizon did verify the numbers were linked to the same account number. I tried Spokeo and they clearly indicated they had this information and more (with 8 out 10 icons being diplayed in color) and they had the account name holder and the address as well as the carrier. After I paid all the icons were displayed in black and white and they did not have any of the information they indicated they had. I understood wwhen I signed up they might not have data on every icon but they indicated they had the data on the colored icons. I immediately requested a refund but the refused and charged me for three months but did tell me this for three days. When I complained the indicated they had reverse cell phone data they said it wasnt their fault that it was unavailable. They did not respond to my appeal. I feel bad because I feel like both of these people would benefit from the support during this difficult time. Are there any reverse cell number sites that give you what you pay for? If anyone has any suggestions it would at least help me feel less guilty.

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Spokeo - rippoff

I feel that these website ripped me off, they just took my money.
every person that I searched for was giving false Information.
I even tried it with my own Information and gave wrong information about myself.
The person I was really searching for I couldn't find.
I'm not happy at all with this matter, if I can tell all my friends and
family about it I will, I just want my money back I don't want the service.
I.D.# 1710648
email [email protected]

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P
5:46 pm
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Spokeo - unethical

Unfortunately gave credit card info for "one-time" access charge of $2 and some odd cents - although all over website says "free 30 day trial" - cancel at anytime. Check card balance to find $35.40 charged immediately! "fine print" and rep from company claims website is used by a vendor also and it's the vendor advertising 30 day free trial TOTAL MISREPRESENTATION - UNETHICAL SALES PRACTICES - may have been a note-worthy site if not all the deception.

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L
12:58 pm
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Spokeo - privacy options is a scam

Despite Spokeo's claim to respect your request to remove private information from their site. The "email" you are to check for in your inbox NEVER arrives. They claim to "give priority" to government addresses and even ask if you are a law enforcement or government official seeking privacy. Should be interesting to learn if they are building THAT database of addresses as well, of if they are smart enough to respond when a lawmaker requests privacy. Meanwhile, Joe sixpack and soccer moms, you are screwed!

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7:30 am
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Spokeo - violation of privacy

This company takes it upon itself to publish very private information without knowledge or permission of the individual. To publish address and age should be illegal. It is not only dangerous but also violates a basic human right to privacy and decency. Please help protect people against companies such as Spokeo.com

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L
Nov 22, 2010 4:49 am

I agree completely. And the "privacy" link, in which you put the objectionable information URL, they feign to have received your concern and direct you to your email inbox for the "next step" is a fraud. The email never arrives. Tried it for 3 months. This is great example of a role of government oversight. If the FCC, FTC or Capitol Hill would investigate these turkeys and compel them to protect privacy when requested, that would be a start.

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T
Oct 30, 2010 4:49 am

spokeo.com i am surprised should have a lot more consumer issues or complaints by unhappy users. I am of course unhappy member of spokeo.com website and want my money refunded. I made request for a refund on my spokeo.com account very soon after joining. Another person posted the email address [email protected] as this company is VERY VERY DECEPTIVE in that its hard to get information on REFUND PROCEDURE. My complaint lodge against this company is that they use DECEPTIVE CONDUCT into thinking their service is as good as it sounds. The service is no better than http://www.pipl.com for instance which is free. I felt really ripped off. The telephone search is in America, i have to grant access using my user name and password for a friends search (for that part) which i am uncomfortable about giving. The biggest issue is i paid for a 3 month membership and there IS A LIMITATION on the number of searches that can be performed on the premium spokeo.com account. THIS IS A SCAM. They do not ANYWHERE DISCLOSE anything about having a limitation on the number of searches you can do and 20 email address searches in a 3 month period is a JOKE. This service is downright deceptive especially my last point. DO NOT USE THIS COMPANY if they will have deceptive practices like that.

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K
3:44 pm
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Spokeo - bogus web site

spokeo is supposed to contain information about people, none of which was correct, as I did check on myself AFTER having to pay a memebership fee of $35.00. I notified them that I wanted to cancel membership..they did but you don't get your money back..NO REFUND POLICY...so they keep your money..what a way to do business.
You charge people for something which you don't provide the truth about and get paid for it. Great way to run a business..NO a SCAM...we should have cyberpolice to handle these rip offs...

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M
May 22, 2011 4:49 am

It is annoying and invasive to have one's personal and financial information so easily accessible for a small fee, but Spokeo has crossed the line when it puts children's names and information on its site. I found my preschool granddaughter's information listed even though her parents had requested to be removed from the service. Included was their address and a picture of their house, in addition to the other categories available for viewing. One only needs to pick up the newspaper any day of the week and read about the ends to which child predators will go to lure their prey. It would be easy to lure a child with such information, especially a very young child. It should be illegal to post personal information about anyone under the age of majority. However, at the least, company policy should be changed. It's he moral and socially responsible thing to do.

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S
Jun 14, 2010 4:49 am

This is a "peoplesearch" site scam. They let you do a search for free then tell you they have more information if you pay a subscription. Then, after you purchase a subscription they simply say "There is no more information on your search".
It is a ROTTEN BUNCH OF LIARS. Then they simply tell you "we don't guarantee results" BUT they tell you they DO have information if you just pay for subscription but then they DON'T!

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N
Jun 07, 2012 4:49 am

The reason I purchased a membership is that my spouse of ten years was listed as having a dating website in the non premium section; however there where no dating sites displayed in the premium search. I have since contacted them and they have not offered a refund but promised to look into it. It is my opinion that the site prays on the insecurities of people for profit. In the user agreement it states that spokeo can not guarantee the accuracy of information presented in the search, this information was in and advertisement and was not substantiated. Imagine the stress of suspecting your spouse of cheating. Some of the information provided included a home value in excess of 800k, the home is valued at closer to 125k.

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Spokeo - personal information and wrong information

Spokeo has my name, where I live, what I do for a living and some wrong information for others to see.

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Spokeo states incorrect information about every person I entered for a search. I could not believe all of the misleading information that they are providing. They HAVE TO BE STOPPED from posting private information.

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M
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Spokeo - personal info

This site has personal information on it that I would like others to get there hands on.
They have a link you can push to delete your information from the site and I have tried repeatedly to do so and cant get it to work. I have many friends on facebook that have tried as well and cant delete their information either.
I did send an email to their customer service reps and still have heard nothing back.
I have recently gotten divorced and moved because of domestic situation in the house and I do not want my ex husband to be able to find me.
Please help. This seems almost against the law that they can sell my information on the internet.
I thank you for your time and attention to the matter.

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T
Apr 04, 2011 4:49 am

Brenda, it is gone now but there are other sites who have personal info on the Search even. I looked for my my name
my wife's name and our names came up along with age and our city and state. Good thing we are moving.

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I cannot get mine removed either and I followed the directions. I don't like my address and pone number
up there for everyone to see. How can they get your cell phone numbers anyway? What right do these
people have putting your info up there if you did not do it yourself anyway? There should be a law
about this, perhaps I should email the White House.

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M
8:03 am
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Spokeo - spokeo deception

Just think about it. They sell you an unethical service (cyber-stalking), and you expect them to ethical themselves? I have a nice bridge to sell you.

Don't be fooled. You will not be able to stop them from illegally charging your credit card until you cancel that credit card. They have the credit card dispute departments wrapped around their finger with their deceptively-worded fine print.

You will lose time, money, and your peace of mind.

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i was charged 14.85 fromspokeo on8-16-2010. i did not receive a report or any info on my friend

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R
Jan 29, 2011 4:49 am

RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF

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L
Nov 22, 2010 4:49 am

Call your Congressional and Senate Offices, and ask to speak with the legislative assistant who handles internet privacy. Explain the issues, and direct them to the website to look for their own information. The FTC needs to be asked to investigate them for their failure to comply with federal privacy opt-out programs. Their email option is a scam. The email never arrives. Federal policymakers can test the duality easily by using their own government addresses (which Spokeo claims to remove on a 'priority" basis) and personal emails. Should be one heck of a hearing in DC. Would love someone like Ron Wyden to get his teeth into this. If anyone starts a class action suit against Spokeo, please post here. Would be happy to join it too!

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If you've got a credit fraud claim against them, or if they're posting pics of your kids, or if you're being harassed or stalked or blackmailed by people viewing your results, call the local police in Pasadena, where Spokeo Inc. is based: http://ww2.cityofpasadena.net/police/contactUs.asp (You might note that the chief of police's home phone number and address are available on Spokeo. As are his wife's or daughter's. And the mayor's.)

You should also report any internet harassment to the local office of the FBI: http://www.fbi.gov/contact/fo/fo.htm

Even if you're not being harassed, stalked, blackmailed, or bullied (yet), you can still file a complaint with the California Office of Privacy Protection: http://www.privacy.ca.gov/contact_us.htm

And with the FTC: https://www.ftccomplaintassistant.gov/

And, if you've got photos showing up on the site, e-mail [email protected] to complain about the copyright infringement. (dyndns.com is the ISP, so they should want to investigate claims that somebody using their network is infringing your copyrights.)

Also contact Facebook at http://www.facebook.com/help/contact.php?show_form=privacy_settings_feedback to let them know that Spokeo has been harvesting personal data from Facebook, in blatant violation of Facebook's policies.

You can also click the little "Block / Report Person" link on the CEO's own personal facebook page, and ask facebook to ban him from the site for selling your info on the internet for profit. That's over here: http://www.facebook.com/man4prez

You can do the same thing on Friendster, at http://profiles.friendster.com/thedoodinthedood, by scrolling all the way down to the bottom of the page and clicking the "Report" link (which has an option to report people for using your photos or harassing you).

And you can click the "Report Abuse" link at the bottom of his myspace page at http://www.myspace.com/139118283

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Z
Apr 10, 2010 4:49 am

Let's find Mr Harrison Tang the founder and let him know how we feel about his website

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J
Apr 06, 2010 4:49 am

Is there no way to put a stop to spokeo?
They are deceptive and invasive etc.

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A
8:44 am
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Spokeo - billing nightmare

Do not give your credit card number to Spokeo. They will bill it, bill it again, and keep billing it till you cancel your credit card. Your credit card company will take seriously Spokeo's contention that they have the right to keep billing you because they provide a "service." Think about it. It's tantamount to saying they have the right to steal because they want to.

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