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It was 2:03 am, 11/ 26/2015 I received an email that Ascentive had billed my acct. for a product I did not order. I am hoping this is an error. However I would like a refund. Thank you. Traci Leichleiter EMAIL ADRESS : [protected]@gmail.com
This company downloads malware that infects computers by disguising themselves as "helpful" PC cleaner...
I have been a loyal customer of ascentive ilve 365 for the past 2 yrs. Although this past 4 months my issues have not been met ! I requested a level two tech to work on my computer, at one point they started a session and left! I waited because they said it would take 2 hrs. I had to end the session myself. I called 3 weeks ago, I still didn't get a level two, if I did there was no communication, my computer was worse than before . I called back, I was given an appt, for 3pm, in which I waited, by the phone for 2hrs. It has been three weeks and my problems are the same. I asked to speak to a manager, one person told me they were all in a meeting. The second time I called back about 1hr later I was advised that there were no managers in the office today!
ORERED A $29.00 SUBSCRIPTION AND THEY DEDUCTED $129.00. Ii WANT THIS RETURED IN THE NEXT FEW DAYS OR i WILL BEGIN LEGAL ACTION AGAINST THIS COMPANY FOR FRAUD ETC. MY ATTORNEY HAS BEEN ADVISED OF THIS MATTER. SINCERELY.
STEPHEN L. LISTEK ([protected]@yahoo.com)
255 ORESTIMBA CIRCLE
TRACY CA 95376
I tried to uninstal Ascentive PC protection software through remove programs in control panel on my computer, but their pop-up never went away even though I never downloaded their software. Now they charged me $29.95 for the software I never used. II want a refund and for them to uninstal their program because i followed their directions and could not uninstal it through the control panel.
I downloaded Ascentive into my computer thinking it would improve the performance. Not only it did nothing to improve the computer's performance, my computer stopped working the next day and I had to get it fixed by a software repairman. I didn't do anything else to my computer other than download this software from Ascentive so I am virtually positive it happened because of the software from Ascentive.
The repairman told me the software that I had downloaded was junk and damaging, and to never download programs like that again. Ascentive wouldn't refund my money and I had to fight with my credit card company for satisfaction.
I purchased this software in Jan 2009.
It didn't make a difference on my PC.
What it did do was install itself and continously ask me to buy more modules.
It was difficult to remove from my PC.
Later in the year, I got an email that I would be "billed" on my credit card again for a renewal.
I send emails, postal mail and used their chat window to tell them to NEVER bill my credit card, never to contact me again, etc., remove me from their system.
I when so far as to tell them if they billed my credit card, I would find them and file fraud charges with their district attorney.
Today, April 20, 2010, I got another email telling me they will bill my credit card for a renewal.
I have send an email and chatted with their online windows telling them the same thing.
I am on record with them and with you as saiding ASCENTIVE is NOT authorized to bill my credit card, ever, for anything.
My credit card company notified me of a suspicious charge by Ascentive Llc on my credit card.
I did not order this software! Yet, this company had my card number???
So I refused the charge and changed my card number.
I figured that they must have obtained my credit card number in some fraudulent way. It is a hassel for me ... but at least they didn't get my money for something I didn't order!
Thank goodness for American Express. They have an algorithim in their software that apparently notices lots of charges to their customers and that looked suspicious to them.
While routinely checking my bank account transactions online, I have discovered an authorized charge of...
I purchased the PC Scan and Sweep software. When I try to use it, The Company wants to charge me again. WHY???? Sounds like a major league SCAM to this writer. I have tried to contact Ascentive software about this problem and can not find any person to talk to nor to email. This customer is not at all happy with the experience with Ascentive Software. In addition I have been unable to remove the software from my computer. This is a total disaster. When a company offers a product that has promise and then the product will not function because of some unknown reason and the company further isolates itself, they need to be put out of business.
I demand to know how and what and who gave you my name and or credit card information, email etc.. i have never done business with you and i will proceed in this matter to the fullest with anyone else who's information has wrongfully been stored used by businesses unknowingly to us credit card holders etc...the phone number is obscurred so here is the number one of the other credit card holders has. i called and got a recording of the so called glitch and an apology, which doesnt account for them, Ascentive, having info and credit card.
I received two email from Ascentive stating that:
1. I have a subscritpion with them
2. They have my credit card number.
3. They intend to charge me for their service.
I had never heard of, let alone used their products.
After a bit of research, I have found that-
Ascentive is a known rogue malware company.
They offer a 'free trial' of a system optimizer, which contains fine print that they are not responsible for what their product does to your computer AND by using the 'free trial', you are signing up for a subscription.
It is very difficult to cancel that subscription, since they do not answer the phone and they respond to email cancel requests with form letters.
Ascentive has an 'F' rating with the BBB.
They are linked to many malware scams, like 'Finally Fast'.
I have filed a complaint with the Attorney General of Pennsylvania against this company for attempted theft.
I urge anyone who has been scammed by this company to do the same.
Since it was advertised on national TV I thought it had to be legit. This software is now infecting my machine with viruses then telling me to buy more of their software to fix it. Stay away!
Solution to delete Ascentive from computer.
After downloading Ascentive, I noticed no difference in my internet speed. Like many others that downloaded the trial version of Ascentive, I was scratching my head trying to remove it from my computer. The control panel had no listing for Ascentive under Add or Remove programs. The program removal tool within CCleaner (a very good free registry cleaner) had no listing either.
The solution for removal is fairly simple. Right click on the start button and choose explore from the start menu. When it opens, you will see the program folder. Open the program folder and you should see the folder for Ascentive. Right click on the folder and press delete from the menu. This will remove most everything from the computer. To finish the removal, download and run CCleaner (a google search will get you to the download site and it is free). Run the registry cleaner (be sure to back it up per the directions...very easy), and when you make the corrections to the registry, all traces of Ascentive will be removed.
Their progams which are advertised on TV are a rip off. You scan your computer under the "FREE" part, and...
After seeing their "Finally Fast" TV add, I decided to try it. It said I could have a free scan, but the...
I purchased their product ActiveSpeed Premium pro after seeing it advertised on TV.
Since I paid Finally Fast on March 11 I have continued to demand a refund from the myriad places you get referred to on both these companies advertised websites ie Ascentive (USA) and Share-it (Germany) following the non performance of the product purchased.
I have written cursory explanations through to thorough briefings. I have written to their Press mailbox, their Billing and Enquiry web sites.
I have now received 10 meaningless replies from Ascentive and 9 from Share-it. Several times multiple replies are received – each taking a different tack but still meaningless and all from the “customer service” team.
Ascentive in the most individual reply e-mail states -
Thank you for contacting Ascentive! We apologize for any inconvenience this issue may have caused you. But if you have purchased the software via the finallyfast.com.au's website and have billing issues, you need to contact them on the website below for help – Share-it is where they refer you.
I wrote exactly the same refund request to Share-it at the same time and they replied.
We will review your request together with the publisher – Ascentive – meanwhile will you complete our survey of customer satisfaction?
Variously the other e-mails say – we can’t find you as a customer, send more details, thank you for your feedback we value it, did you get an invoice from Ascentive otherwise ask Share-it. Share-it also appreciates the feedback but ignore everything else. They both refer you to web style reply forms.
The telephone number featured in your ads is only an advertising blurb – a referral to the website promoted on TV.
My last advice to them was that I had resorted to Regulatory authorities in Australia. They “thanked me for my feedback and asked me to fill out a survey form telling me how I felt about their service and product”!!
I think from my own experience and from reading the complaints on the Consumer Bureau web site that they have a series of automatic round Robyn mailing advices designed to wear out a consumers resolve to get somewhere because they NEVER deal with the subject – a sort of “pass the parcel” Customer care resolve!!
A refund may as yet appear. My bank may reject the debit. One can only hope.
The last reply I received came from Share-it in Ireland - again whoever they are.
I subscribed to the programs (have 4 different ones) that the company named 'Ascentive' offers. They are supposed to keep your computer running faster and free of clutter, viruses, and various other problems that are bad for your computer and that slow it down. I thought it was wonderful, but my computer just kept getting more and more problems; I do have Dial-up, live in a rural area and couldn't afford a satellite dish to get high-speed Internet, so when I saw this offer from Ascentive promising it would keep your computer free of clutter and would speed it up.
Well, my computer repair person says that Ascentive actually was constantly 'running' in the background, and instead of speeding it UP, it was dragging it DOWN, making it run even slower, and causing numerous frustrations. Eventually, (not KNOWING what the Ascentive products were doing), I took my computer to the repair person, and ended up having to get a new computer!!!
So, PLEASE stay away from the programs offered by this company. I also thought that it would be very smart to have TWO companies protecting my computer, but it turns out, that is NOT true, according to my 'expert, ' who says that is a BAD thing to do. AND along the 'way, ' McAfee caught that I was also using Ascentive, and warned me not to be using it. I just thought it was because of them being in competition with them. I should have taken heed of their warning, and gotten rid of Ascentive. My mistake! I hope this 'warning' will save some of 'you' who are reading this the costly mistake I made!!
The software I ordered didn't make any difference w/ my computer. I noticed the day after I ordered it...
I made the mistake of buying(visa card) the ascentive "speedscan" software and 2 days later asked to be reimbursed because i wasn't sure of its efficiency and this was accepted but now although asked to delete the program it is systematically refused :"sorry exe. must close" in the configuration panel.obviously I'm not the only one faced with this dilemna.help, please anyone! I have a 9400 Inspiron XP 2000 Dell PC an am using it on it only since August 2006 and haven't downloaded Vista because my PC would become too slow.awaiting your reaction.