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Ascentive Customer Service

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Ascentive LLC

50 South 16th Street Suite № 3575
Philadelphia
Pennsylvania
United States - 19102

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
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Ascentive Complaints & Reviews

Ascentive / Sending me an email stating they were going to bill my account. of 29.95

Re
Nov 26, 2015

It was 2:03 am, 11/ 26/2015 I received an email that Ascentive had billed my acct. for a product I did not order. I am hoping this is an error. However I would like a refund. Thank you. Traci Leichleiter EMAIL ADRESS : [email protected]

Ascentive Finally Fast / Computer Infection

Co
Mar 21, 2015

This company downloads malware that infects computers by disguising themselves as "helpful" PC cleaners. It's impossible for the computer owner to remove this program by Uninstalling on the Control Panel ; therefore forcing the computer owner to take it to a computer repair shop to...

Ascentive Live 365 / Company not responding back to clients

Mi
Nov 30, 2014

I have been a loyal customer of ascentive ilve 365 for the past 2 yrs. Although this past 4 months my issues have not been met ! I requested a level two tech to work on my computer, at one point they started a session and left! I waited because they said it would take 2 hrs. I had to end...

Ascentive Finally Fast Program / Took out extra $100.00 from my account

St
Mar 28, 2014

ORERED A $29.00 SUBSCRIPTION AND THEY DEDUCTED $129.00. Ii WANT THIS RETURED IN THE NEXT FEW DAYS OR i WILL BEGIN LEGAL ACTION AGAINST THIS COMPANY FOR FRAUD ETC. MY ATTORNEY HAS BEEN ADVISED OF THIS MATTER. SINCERELY. STEPHEN L. LISTEK ([email protected]) 255 ORESTIMBA CIRCLE TRACY CA 95376 TEL; 209 640 3008

Ascentive.com / charge for software not downloaded

Jo
Mar 17, 2014

I tried to uninstal Ascentive PC protection software through remove programs in control panel on my computer, but their pop-up never went away even though I never downloaded their software. Now they charged me $29.95 for the software I never used. II want a refund and for them to uninstal...

Ascentive / Ruiden my computer

Tr

I downloaded Ascentive into my computer thinking it would improve the performance. Not only it did nothing to improve the computer's performance, my computer stopped working the next day and I had to get it fixed by a software repairman. I didn't do anything else to my computer...

Ascentive/finallyfast / Automatic renewal

Do

I purchased this software in Jan 2009. It didn't make a difference on my PC. What it did do was install itself and continously ask me to buy more modules. It was difficult to remove from my PC. Later in the year, I got an email that I would be "billed" on my credit card again for a...

Ascentive / I didn't order software but they charged me

Ha

My credit card company notified me of a suspicious charge by Ascentive Llc on my credit card. I did not order this software! Yet, this company had my card number??? So I refused the charge and changed my card number. I figured that they must have obtained my credit card number in some...

Ascentive / How to file Complaints against Ascentive

Po

While routinely checking my bank account transactions online, I have discovered an authorized charge of $59.99 from originating from Ascentive, LLC. I have never done, or planned to do business with the said company. I have immediately notified my bank that the fraudulent charge ha...

Ascentive / Beware

Ja

I purchased the PC Scan and Sweep software. When I try to use it, The Company wants to charge me again. WHY???? Sounds like a major league SCAM to this writer. I have tried to contact Ascentive software about this problem and can not find any person to talk to nor to email. This customer...

Ascentive / Fraud

Ja

I demand to know how and what and who gave you my name and or credit card information, email etc.. i have never done business with you and i will proceed in this matter to the fullest with anyone else who's information has wrongfully been stored used by businesses unknowingly to u...

Ascentive / Phishing, rogue spyware

Sk

I received two email from Ascentive stating that: 1. I have a subscritpion with them 2. They have my credit card number. 3. They intend to charge me for their service. I had never heard of, let alone used their products. After a bit of research, I have found that- Ascentive is a known rogue...

Ascentive / Stay away

Ca

Since it was advertised on national TV I thought it had to be legit. This software is now infecting my machine with viruses then telling me to buy more of their software to fix it. Stay away!

Ascentive / Solution

Ol

Solution to delete Ascentive from computer. After downloading Ascentive, I noticed no difference in my internet speed. Like many others that downloaded the trial version of Ascentive, I was scratching my head trying to remove it from my computer. The control panel had no listing for...

Ascentive / Installed Trojan Horse and adware

Bo

Their progams which are advertised on TV are a rip off. You scan your computer under the "FREE" part, and then when you click correct or fix, you have to BUY their programs. I bought them. Then my computer started to slow down. Called my IT guy. he told me to run MALWARE available at...

Ascentive / says you can cancel but keep part of the money

Li

After seeing their "Finally Fast" TV add, I decided to try it. It said I could have a free scan, but the website is so confusing I ended up being charged for one product plus a $4.95 download charge plus a backup CD. I didn't even see a place to order a CD. I realized that to "fix"...

Ascentive / Poor Corporate behavior and product

Wi

I purchased their product ActiveSpeed Premium pro after seeing it advertised on TV. Since I paid Finally Fast on March 11 I have continued to demand a refund from the myriad places you get referred to on both these companies advertised websites ie Ascentive (USA) and Share-it (Germany...

Ascentive / Awful experience

Ja

I subscribed to the programs (have 4 different ones) that the company named 'Ascentive' offers. They are supposed to keep your computer running faster and free of clutter, viruses, and various other problems that are bad for your computer and that slow it down. I thought it wa...

Ascentive.com / Fraud and cheating

Do

The software I ordered didn't make any difference w/ my computer. I noticed the day after I ordered it, my bank account had been charged 4 times instead of 1. I called ascentive, who admitted it was their fault, and the refund was complete. I called my bank, who told me they had not...

Ascentive / Fraud and scam

I made the mistake of buying(visa card) the ascentive "speedscan" software and 2 days later asked to be reimbursed because i wasn't sure of its efficiency and this was accepted but now although asked to delete the program it is systematically refused :"sorry exe. must close" in the...

Ascentive / Rip off

I looked at the Ascentive product and decided not to try it. It said that I could get a free test scan of my computer. Supposedly the scan was made and almost 200 errors were found. Thats when I discovered that they were not going to fix anything unless I purchased their product so I...

Ascentive / Outright ###

In Australia this company would be taken to court for false advertising. 'Down Under' we simply describe Ascentive Software as full of ###. Surely there is some form of restriction that can remove these crooks from the web, and protect innocent people? Having removed everything...