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1.6 381 Reviews

Spirit Airlines Complaints Summary

52 Resolved
327 Unresolved
Our verdict: With Spirit Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Spirit Airlines reviews & complaints 381

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ComplaintsBoard
C
1:07 pm EDT
Resolved
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Spirit Airlines rip off!!!

Spirit Air sucks you in with the 'low fares' and promotions--don't fall for it! Please check other airlines for pricing. By the time you pay all the 'extras' for seat-assignment (both ways), baggage (both ways), early check-in (both ways), etc...you will have paid the same amount using almost any other airline. Only most other airlines CARE ABOUT YOU RETURNING AS A CUSTOMER!

I booked tickets for 3 from Orlando FL to San Juan PR in Febuary for flight in April. I had to reschedule our flight due to a conflict of schedule with work. I knew there would be a fee to reschedule, but I was not prepared for what this scamming airline did next...Rather than just charge the fee to change our flight dates, they charged the fee ($110.00 per person--RIDICULOUS in itself. They will STILL sale the seats to another passenger!), they were then going to charge an ADDITIONAL $608.OO for new tickets, fees, etc! I changed flight dates with Delta once before--all I was charged was $50.00 in addition to what I already paid for the ticket, was told to use the same confirmation number and that I would only have to pay the fee when I decided on a new flight date. Sounds like Delta likes thier customers...

Here's the rundown...Spirit CANCELLED (there is a difference between 'rescheduling' and 'cancelling') our original tickets to the tune of $110.00 per person, then tried to gouge us on NEW tickets! Rescheduling or changing a flight implies that the original ticket will be in effect when the change is made (with a fee added on)--not so with Spirit--they cancell your tickets and try to sale new ones at a much higher rate with ADDITIONAL fees...! They were nice enough, however, to offer me a Spirit Visa or Mastercard!?!? Which I politely refused! I will NEVER use Spirit again, nor will I recommend them to ANYONE. If you're considering Spirit--please BEWARE! The sales promos look great on the surface, but that is where it ends!

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SpiritAirNeverAgain
Los Angeles, US
Jun 15, 2011 7:01 am EDT

A friend and I took a trip from Los Angeles, CA to Punta Cana, The Dominican Republic with a stop in Ft. Lauderdale last month in celebration of our birthdays. Neither one of us had flown Spirit Air before but both of us left saying we never will again - and we heard at least 3 other sets of people say the same during our travels. I know the tickets are cheap but we were appalled to find out that we couldn't even get a free glass of water during the entire flight! The seats on our planes were ridiculously close together. Something fell out of my purse during take off and I LITERALLY COULD NOT reach the ground to grab it because my head hit the seat in front of me. I couldn't go any further so my unknown item had to stay on the ground until we landed.

On one of our flights (PUJ to FLL) we watched in shock as one of the male flight attendants rudely snatched a beer out of the hands of a passenger because he was trying to quickly drink it before take off. Before getting on the plane, this gentleman was told that it would be ok to bring beer on the plane but the Spirit Air staff failed to tell him and his party that they were not allowed to DRINK it. It really made NO sense, seeing as how they SELL beer to DRINK on the plane.

The staff, in general, on our flights were not especially friendly or accommodating. It was like we received the bottom of the barrel on every level possible. At this rate, based on general consensus, Spirit Air will be bankrupt by 2017.

Although I doubt it, maybe Spirit Airlines is a glaring example of "getting what you pay for" so I will definitely think twice about flying "cheap" again.

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Dawn F. Ross
,
Aug 22, 2007 12:00 am EDT

I was a first-time customer of Spirit Air and using their web site for the first time. I was attempting to book a flight for three at the advertised bargain price of $59 per person, one way. The web showed the price at 3X that amount, but indicated that the booking was for 3 people. I booked, then immediately realized my mistake, so I called the airline to have them undo. I spent the next 3 hours on hold only to be told that they could only provide a limited-time voucher. I could not rebook, as the bargain price was no longer available. Now I have a $1040 credit on an airline I'll never use. The only constraint indicated on the web site was that the price was only available until midnight of the day I purchased. The language seemed to suggest a buying frenzy. It was all very misleading. I'm furious.

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Kevin
, US
Feb 17, 2009 9:59 am EST

In 2017 my wife and I planned a trip. We get to Ft lauderdale airport and check in the baggage. We were a little late but still had time during boarding to get on the plan. By the time we get thru security they had just closed that door that leads to the plane. The plan was still sitting there. 2 workers at the gate refused to help us. All they had to do was call security to open the door and let us get on the plane. This 18 year old just sits down and ignores me. She just says to go to the ticket counter for help. Yea right with a 45 minute line there and another 30 minute wait for security I'm gonna walk back for help. So after 15 minutes of no help the plane backs out and takes off with our luggage.

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Frank Preve
,
Jul 06, 2007 12:00 am EDT

My wife flew from FLL to Lima, Peru on July 3. Even though it was a non-stop flight, her luggage never made it. When she arrived in Lima, she found dozens of people clamoring for their bags with the Spirit agent -- these were people who had flown four or five days earlier who had still not received their luggage. At this point it was obvious that Spirit has an infrastructure problem that does not allow all of the baggage to accompany a specific flight and it has no way of rectifying the problem in a timely manner (it has only one flight per day to Lima).

On July 6, I went to the Spriit Baggage office at FLL and asked them to tell me the status of her luggage. They told me it had been shipped that afternoon to Lima. My wife went to the Lima airport to claim her luggage but it did not arrive. The agent told her it could be "days" before the luggage leaves Fort Lauderdale. Since she was returning to FLL in a few days, she asked if she did receive the luggage was she going to have the same problem transporting it back to FLL from Lima. The agent said "definitely".

At this point we decided it would be best not to send the bags to Lima so I tried contacting Spirit's lost luggage center by telephone. The voice recording tells you to leave a message and they will return your call within 24 hours; however, their mail box is full so you can't leave a message. If you try to call the reservation center, they just pass you through to the same voice mail box (which is still full!).

Here is an ongoing business that deliberating misleads its customers to think that their luggage is going to accompany their flight. Obviously it is physically impossible for it to do so and many, many people are finding this out the hard way.

There are many hidden costs to "cheap tickets" and this is obviously one of them.

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LA
,
Jul 01, 2007 12:00 am EDT

I am so frustrated right now. My husband and I arrive at 8:00 pm for a flight out at 12:59a.m to Guatemala from LAX. Were were told that we could not be checked in until 9:00pm. So we sat and waited until 10 till as we saw the long line and figured by the time we got to our turn it would be 9. Then a gentlemen asked where we were going and we told him Guatemala, he then told us we had to get out of line because they were only checking in people going to Detroit. We said fine, but there is a lot of people in front of us. Blah Bah the guy was making a bunch of us get out, but were stuck and could not move because there was a huge line of people going through the x-ray machines with their luggage blocking our way. They guys was a total jerk and kept being very rude and final giggled and said that our Guatemala flight was canceled and walked away! We were all so upset in the way he said it. Finally there was a lady explaining about some storm in Guatemala, later a storm in Ft. Lauderdale. They could not get the story straight. Basically no flight and about 120 people were left hanging to call after 11pm when they would have more operators to help us reschedule our flight. Mind you they were not going to proceed with an extra flight the next to to accommodate all of the customers from the canceled flight. Instead they were going to split us up on first come serve basis on the next couple of flights in the next days. Well, good luck getting through on the phone! I was on hold for over 4o minutes when I finally got through and the rep disconnected me! so I had to call back and I am on the phone right now and have been on hold for 32 minutes. "your call is very important to us" is getting old! I will never fly with this airline ever. Their way of doing business is unethical!

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CommonSense
, US
Feb 18, 2009 11:29 am EST

Are you just going to post this every day?

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CommonSense
, US
Feb 17, 2009 10:51 am EST

Don't blame Spirit, blame :
1. Yourself for getting there late
2. The Government, who makes the rules

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Alex
,
Jul 27, 2008 10:27 pm EDT

Spirit's poor customer service is almost a joke. The Indian people that you speak with on the phone are barely literate, and the woman I spoke with, "allison" just put me on hold and then hung up on me when I told her the calculations she was giving me to modify my ticket didn't make any sense.

I will never fly this ### airline again, and suspect they'll file for bankruptcy shortly. No American will ever put up with this pathetic customer service. What a shame! Spirit used to be a fun and well run airline.

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Spirape Victim
,
Jul 16, 2008 2:26 am EDT

I'm a travel agent and I just booked my first and last ticket on SPI-RAPE AIRLINES! I will never subject any of my clients, friends or family to their customer-no-service, rapist mentality again!

I should have known to leave the site and book elsewhere because to get the reservation done, it too 4 tries - page kept crashing and sending me back to the starting point!

Then you get to a page that quotes what you think is what you'll pay for the travel and once you enter your credit card info, and hit continue - THAT MAKES THE 'SALE' FINAL (excuse me, but is that not supposed to happen in the "CONFIRM!" phase of things which happens to be the LAST STEP showing on their website...?!)

The BAIT & SWITCH:
The ### don't give you the choice of not buying the ticket once you become aware of the baggage charge: they collect each phase of the rape separately, by the time you realize you have to pony up another chunk for baggage it's too late - YOU JUST BOUGHT A NON-REFUNDABLE TICKET on the previous page!

After the credit card info screen, aka the RAPE SCENE, you are carted to the "LAST CHANCE TO PRE-PAY FOR YOUR BAGGAGE!" screen where you are offered the opportunity to add $15 for the 1st piece of checked luggage and should you require a 2nd piece of checked luggage--ADD another $25 to the $15 (so, now you're at $40 over the price you were quoted initially!
...mind you--their website clearly stated that the price for checked luggage (up to 2 pieces) was $10 EACH, but the calculation was done based on $15 for bag #1 and add another $25 for bag #2.--according to the rude agent in INDIA who hung up on me-"the cost has changed ma'am, the site has not yet been updated." (I asked if the customers were to pay for the company not updating their site and he explained that whatever the calculated price showed was what I had to pay, pretty much END OF DISCUSSION!)

Once you've gotten past the inital shock of your ordeal, gone to the ER, had your rape kit processed and scheduled your counseling session to deal with the DINNERLESS DATE-RAPE that you feel just took place, then comes the part where SPI-RAPE Airlines coughs up a nice one and spits it right in your face!

Ladies and Gentlemen:
If you want to sit in the middle of two strangers, by all means you are given the honorable option of paying a mere $5 to select a center seat (BLUE ZONE!)

If you happen to need to sit in an aisle/window seat(GREEN Zones) for whatever reason, the PRIVILEDGE of selecting your own seat will cost you $10 dollars in addition to what you've already paid!

And to anyone like me who's over 6 feet tall and needs to sit in an exit row for the extra leg room...GET READY--as if life's not already challenging enough--sitting in an exit row, YES, AN EXIT ROW (designated RED ZONE), you know the one where you have to speak English fluently per FAA regulations so that you may assist others in the event of an emergency) will cost you $15 MORE.

YES, THIS IS ON TOP OF THE un-"FARE, " the "BAGGAGE CHARGE" and of course any applicable taxes and fees!

To be fair, I must say that there is a note on the site regarding free seat-assignment that may occur at check-in, but as my poor sister said "WHAT"S TO SAY THEY WON'T MAKE YOU SIT IN THE TOILET THE WHOLE WAY THERE!?!" They've sure treated their customers like crap to this point, so that would be NO SURPRISE!

I should also note that the baggage and seat payment screens both crashed and reverted me to the initial pages twice before I could get payments processed - way to go SPI-RAPE what else don't you properly maintain!?!

BEN BALD-ANZA, I'm here to tell you, on behalf of all your RAPE-VICTIMS, WE ACCEPT YOUR CHALLENGE. WE INTEND TO TELL THE WORLD! And, KNOW THIS--"You might not believe it-HA!-But, I talk a lot! I talk a lot! And, in case you didn't read that - I TALK A LOT! AND, SO DO MY FRIENDS, FAMILY, BUSINESS ASSOCIATES, FELLOW TRAVEL AGENTS, CLIENTS. Wait, I almost forgot OUR ATTORNEYS, EMPLOYERS, SENSIBLE AIRLINE EXEC FRIENDS OF OURS (oh, yeah those are your competitors! hmm--INTERESTING!), INVESTORS, MEDIA CONTACTS, SUPPLIERS, MARKETING PROFESSIONALS and ALL HUMAN BEINGS WHO KNOW YOU ARE WRONG--WE TALK A LOT!

YOU HAVE MY WORD! Just in case your Outlook proficiency didn't do an adequate job - WE WILL NOT TO LET YOU DOWN: THE WORLD WILL BE TOLD!

ComplaintsBoard
L
4:09 am EDT
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Spirit Airlines awful airlines

Airline travel isn't what it used to be. And that's especially true at spirit airlines. My flight experience with spirit airlines yesterday made it very clear that the 'spirit' of this airline can be summed up in four words — we just don't care.

Spirit passengers are permitted to carry on 2 bags, weighing no more than 14 pounds each. Most people travel with more luggage than that. So, in an effort to cut operating costs, spirit airlines now charges its passengers $25 to check a bag. That's a lot of money, and most people (Including me) don't want to pay it.

I had arrived at the airport with 3 bags — 2 small carry-on pieces (A briefcase and a tote) and a small wheeled suitcase. I went to the desk and paid $25 to check the small suitcase — but the fee gave me no 'privileges' — I still had to personally carry the bag across the airport lobby to the loading area by myself. Not much 'service' for that $25 fee! I was unhappy about the $25 fee to check the bag, and unhappier still to find that spirit made me do all the 'work' myself.

My dissatisfaction increased when I got to the boarding gate. The flight was full, so when the majority of passengers showed up at the boarding gate with too much carry-on luggage it created a big problem — all those bags were not going to fit in the plane's overhead luggage bins. Some people brought 3 carry-on bags instead of 2. Others brought huge, over-sized bags through that clearly did not fit within spirit airlines' size and weight requirements (14 lbs.) for 'carry-on' baggage.

But no one had stopped these passengers from bringing the extra bags through to the boarding gate where the excess baggage caused a great deal of congestion and confusion. The baggage issue delayed the boarding process and caused our flight departure to be delayed. So passengers like myself who had followed the baggage rules were penalized, having to wait at the boarding gate for an extra 40 minutes while the situation was sorted out.

And if that wasn't bad enough, spirit airlines then rewarded these passengers for breaking the rules. Since the luggage would not all fit in the overhead compartments, spirit employees required that it be checked in there at the boarding gate before these passengers could board the plane... And their bags were checked free of charge! These people had created havoc by ignoring the rules, but they were rewarded by not having to pay the additional $25 luggage charge like I had to pay. That just wasn't right.

I was outraged by the situation so I called spirit airlines today to tell them about the problem and to request a refund of my $25 fee. After 20 minutes of heated conversation with a spirit airlines rep who barely spoke english, I was told that there was nothing they could do. The only way I would have been entitled to a refund of that $25 fee was if I had gone back to the airport registration desk where I had paid the fee — which would have been physically impossible. Spirit began checking the other passengers' bags for free as the plane was boarding. If I had gone back to the desk to complain I would have missed my flight. Plus, there was no way to physically get back to the spirit registration desk after i'd already gone through the airport's passenger screening area. Passengers are not allowed to go back beyond that point. I argued this point unsuccessfully, then asked to speak to the man's supervisor.

The supervisor (Benjamin) who also rude and unapologetic, refusing to do anything for me. He told me the same thing — I would have had to go back to the registration desk at the airport for a refund. This was spirit's policy and he had no choice but to follow the it. I explained that doing so would have been physically impossible, to which he replied, 'those are the rules.'

Never have I experienced such an inefficient and mismanaged baggage/loading process, such cavalier treatment, and such a total disregard for passenger satisfaction from an airline. Spirit airlines made it clear that they don't care about their customers, and I will never fly with them again.

Do yourself a favor and heed this warning: do not fly spirit airlines! They ripped me off, and that's just no way to do business.

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passengerx
Las Vegas, US
Dec 26, 2012 4:35 pm EST

I took this airline the first time in my life and I think it will also be the last time: never fly spirit.
In additional to what described in this comments, I left my book in the pocket on the airplane, as I also did that with other airline once, i figured I could just make a phone call and have them tell me if it is found and I can go pick it up.

But I was told to go to the terminal desk where I departured from and 'talk in person' and 'fill a form in person' there. So guys, i will need to fly back to another city to claim a lost book, and I am pretty sure they wont find it.

Cheap airline, and what do you expect? never take the chance, it does not worth it!

ComplaintsBoard
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8:04 am EDT
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Spirit Airlines refunds

My husband had booked two different flights in Jan. 2008, one for a February 2008 flight for him and I to Myrtle Beach, then booked another flight in again, in January for a May 2008, flight for us and four of our friends. Well my husband was killed in a automobile accident just weeks after booking both flights. It has been over a year and I still have not received our money back for both of us for the Feb. flight, and just for him for the May flight at the time I didnt even care about getting reimbursed for the flights, but my Sister-in-law thought it was only right so she presumed to do everything Spirit Airlines told her to do. They returned the death cert.back in March or April of 2008, and we still have received nothing when she calls they say they are processing it. I did not even care about the money but the shabby way they have treated her is awful, and now they are making it almost impossibe for her to get in touch with them.

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8:34 am EDT
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Spirit Airlines $9.00 fare club member

I signed up for the $9.00 club and have yet to received any e-mail concerning any airlines fares. thank you maurine boyd. my membership number is [protected]

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Update by Maurine A. Boyd
Mar 10, 2009 8:57 am EDT

After sending my orginal complaint to spirit airlines conformation number 9465c, please discard my complaint from your comments, mainly because my membership number is listed on my comment, and I do not want it made public to everyone. thank you. after I asked for it to be discarded, I still see it on my comment.

Update by Maurine A. Boyd
Mar 10, 2009 8:45 am EDT

Please cancel out my membership number number from my complain, I do not want my membership number avaliable to anyone, I did not realize it would appear with my complain. my complaint conformation number was 9465c

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manfred schmidt
Huntley, US
Feb 16, 2013 9:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I`ve signed up for a $9.00 fare club membership and paid $59.00 for it and have yet to receive any e-mail from you regarding any bargain flight deals, is this a scam on your part ? please advise and / or return my membership fee of $ 59.00 immediately, my membership ID is: [protected] .

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manfred schmidt
Huntley, US
Feb 16, 2013 9:25 pm EST
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I`ve sgned up up for the $9.00 membership and paid the $59.00 membership and have yet to receive any e`mil from you regarding any bargain flight deals, is this a scam I`ve entered into with you ?> please advise or return my membership fee of $ 59.00 my membership ID # is: [protected]

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sally m. Brault
Homosassa, US
Jan 20, 2013 12:32 pm EST
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i want to know where my air miles are going to which account

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sally m. Brault
Homosassa, US
Jan 20, 2013 12:30 pm EST
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MY NAME AS IT APPEARS ON MY SPIRIT CARD IS sally m Brault i have been in the 9.00 air fare club for yrs. and they are telling me i am not on it and they have the wrong card no.free spirit no. ends in 4382 and starts with 7 they are telling me i have a number begining with a 1 . i have had trouble with this every since i moved to a new add. in Homosassa fla. please let me know what no. i am under in order to use my 9.00 card

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Tom Beaumont
Windsor, CA
Aug 24, 2011 3:18 pm EDT
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Where are the deals? I've been trying to book a flight from Detroit to Fort Myers for this October and can't find anything under $200. What ever happened to those $9 flights

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lilliam
Miami, US
Mar 28, 2009 5:19 pm EDT

I like to be a member

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lilliam
Miami, US
Mar 28, 2009 5:16 pm EDT

I want to be a menber

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12:32 pm EST
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Spirit Airlines free flight voucher

My family and were supposed to fly from Orlando FL to Atlantic City NJ back in October. About 40 minutes before the flight was scheduled to depart, it was cancelled. They herded us much like cattle to the Spirit Reservation desk to reschedule flights. They also gave everyone on the flight a free round trip ticket voucher. Well guess what, I called yesterday to book a flight and they have no record of our free flight voucher.

I called the reservation #, which was the only # I could find at the time because the site was also down, and they told me I had to email Customer Service from the website. I explained the site was down, and she then told me that emailing the site wont help me anyway! (WHat the heck?!) I will have to go to the airport and speak to the people at the Spirit Desk! Are you kidding me? I lost 2 days of work because of the cancelled flight and now I have to drive and hour to the airport and I dont even know if it will do any good.

Needless to say, after 2 days of searching for contact information, I was able to find a few #'s and addresses that might help for some others with similar problems.

Corporate Office:
[protected]- dont choose the customer concern option, it kicks to a recording saying to email from the site. Try extention 1711.

Legal Department- my next step tomorrow
Attn: Corporate Consumer Affairs
2800 Executive Way
Miramar, Fl 33025
[protected]

Last resort, but probably wouldnt make a bit of difference, I was able to find the head honchos email (I havent tried it yet to see if it actually works) Ben.[protected]@spiritair.com

And emailing [protected]@spiritair.com doesnt work.. It keeps coming back as undeliverable.

Hope this helps some people..Good Luck!

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7:54 am EST
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Spirit Airlines bait and switch

Spirit runs adds like the current $50 off, and now they are presenting those fairs on their website so you can book the flight but after they've taken your credit card information and charged you, they present you with addtiional charges - a fee for each checked bag plus a fee for each seat! It ended up costing $100 more than the closest competitive fair once all these charges were added. This is not common practice in the airline industry and the information should not be buried in terms and conditions that are pages long which nobody reads!

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12:02 am EST
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Spirit Airlines lost luggage / changed sits / not willing to refund

To whom it may concern;

I am writing this letter being disappointed by spirit airlines service and I want to share my experience for your information.
On november 1st, 2008 I had a flight number nk807 from dca (ronald reagan national airport) to sxm number nk100 (saint martin - princess juliana international airport) with stop in fll (fort lauderdale international airport). at first when we checked in we had a mess because of spirit representative was not paying attention that we flying to st. martin, however being informed about it, we been checked in as local flight to fll and got only two tickets to airplane instead of four. plus to it we been seated separately; my pregnant wife in front big sit that I paid for and I was downgraded to regular sit in the back (representative promised us a credit $100 but never explained how it will apply, "just call airlines, and they will figure out" was her answer).

When we arrived to fll suddenly when we tried to check in, we have been told that we does not have any reservation to sxm because we been checked in as local flight from dca to fll. we been in shock, imagine how much stress my wife got, she was on her fifth month of pregnancy. after a while we been fixed to our plain, my concern was about our luggage. we had two checked in luggage’s one at the beginning at front check point and another at the gate. and both of them had different stickers which I informed local authorities about this inconvenience and they promised me that everything will be just fine that they will deliver my luggage to the plain which we were flying. first I was told the same at fll check in, while they were looking the sits for my wife and me, second time at fll "lost and found" department where I left my information, and at last at the gate to the plain, plus in the plain. everywhere I was assured that everything will be just fine, and I should not worry about. however it made us more nervous, me and my pregnant wife.

My worries come true, when I finally was at luggage claim and never received my second luggage! there where our entire cloth.in the second small back which I intended to take as handy were only shoes. I opened a claim at local airport (princess juliana international airport), receipt is included. and I was promised that next day my luggage probably will be delivered by american airlines, because it made to local authorities sense that if luggage lost and spirit airlines flies only ones in a week it was supposed to be delivered by next airlines who flies to st. martin. we had nothing to do just to make a claim and leave with nothing. imagine how much stress to my pregnant wife and me. I got this vacation to her as a present to have some rest from everyday stress at work. that’s what I received for my money.

From my hotel where I was staying (sonesta great bay resort) I was calling almost every day to airport authorities (receipt from hotel for phone charges is included). I was told that american air lines never delivered my luggage and I was supposed to wait until next week spirit airlines arrival. that is the day when we were supposed to depart! that completely broke me down; I purchased additional internet minutes at hotel (my wireless card was at lost luggage), and if I was calling to spirit airlines I will be bankrupt. I send several emails to spirit airlines (copies included) and only respond received apologies informational notes. no calls, no information. by the way I find numerous same type complaints failed against spirit airlines, even law sues. how I been so naïve not to check them before I purchase those tickets.

Being locked from any information I found on the back of my luggage lost form that spirit airlines responsible for any purchases made if luggage was not delivered in five days. plus my wife being constipated and I had special medicine in my luggage for her. I was desperate, I run to local medical authorities to get help for my wife who started feeling really bad. I got medicine for her by our own expense. I was supposed to get some cloth for both of us, because except our sport clothing that we had on upon our arrival plus bag of shoes, we did not have anything. I was sending several messages to spirit airlines, no answer by email, no phone calls.

I spend $400 for clothing, doctor visit ($100), medications for my wife ($25), and I think when we will be back to us I will bring her to our doctor. if he finds that she has any additional problems caused by that. spirit airlines will be responsible.

For any of my purchase I got receipt, picture and description.

On november 8th, 2008 when we got to airport and talk again face to face to local authorities regarding our lost luggage. funny, but I was promised that if it will be delivered to our room. my wife specifically gave them our room number and my phone number in case if it would happen. to our surprise when we started arguing about our luggage on hundred times, I was expecting that at least I will get it from same spirit airline flight 101 that I was promised it will be delivered. I was informed that my luggage was delivered, but I never received it. I was asking at hotel front desk every day two times, I was sending emails to spirit airlines and got no answers. but somehow it was delivered exactly on my departure day. I was devastated. I was writing this letter while I was flying back to the states where I will have a numerous arguing with spirit airlines.

But I will be sending this letter to bbb, attorney general, and local scams information department. everybody should know how ridiculous this company. how my pregnant wife and my vacation was particularly ruined by this company.
I just want reimbursement of $700 that I spend, and presuming will be spending because of them for none respecting to their own customers. funny, but I still never got my luggage back, I am flying back without it; it somewhere in st. martin - spirit airlines authorities promised me to send it back, but I don’t believe their promises.

P. s. except I was spending money for clothing, toilet accessories and sun block creams plus stool softener for my wife, I got my luggage back on november 18, 2008, 18 days later after numeros calls to spirit main office, spirit luggage center in fll and dca. french cologne was simply stolen out of my bag, my wife’s father gave me as present on my birthday (cost $70).

Thank you for your cooperation.

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macdonjo
Turkey Point, CA
Jan 26, 2013 2:03 pm EST

Spirit's the worst, we know.

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12:41 pm EST
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Spirit Airlines Luggage prices and restrictions

This is the e-mail I sent to airline:
My name is Karla Realpe and I am e-mailing you in big dissapointment after many issues I have experienced with your "airline". It is true that your prices are a little less than other airlines BUT I have found that the headache is not at all worth it, and at the end it costs same or more than other Airlines. Last year flying to Costa Rica, I tried to pre-check my bags online and the service online was "down", so I printed a page as proof that I could not do it so I could get the same rate at the airport which is just fair. They still charged me the regular amount that is charged at the airport which is double. Many times flying locally experienced delays not announced til last minute, that not counting the rude people that you have now attending the flights. Today as I was trying to check the 2 bags my dad was bringing with him, AGAIN the website would not let me. So I call and after holding for a long time they just tell me that there is a restriction to 1 piece of luggage and there is nothing they can do. This is, not giving the customers any notice, so what I need to do now is pay some type of baggage tranportation to bring the 2nd piece to another country. This is sad and unbelievable! What happens to people that get to the airport with 2 pieces of luggage? There is nothing you can do as I was told. You do not even offer an option! My family and me will never use your service or recommend it to anyone. After all you get what you pay for, cheap ticket, cheap service. Thanks for your time. I truly hope I get some king of response to this.

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Stanley A. Orlinsky
,
Sep 06, 2008 7:57 am EDT

On 8/23/08 an authorized charge was made to my Bank of America VISA for Club Spirit Promotions.

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Carina
, US
Jan 26, 2009 12:12 pm EST

I just got the same charge. Did you get your money back? What did you have to do?

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Spirit Airlines their system crashed and I got charged twice

Today I made a reservation for my boss using Spirit Airlines during the reservation process their system crashed or was in idle mode indicating "wait for confirmation it may take 60 seconds". After 15 minutes of waiting I backed out and checked my email to see if a reservation was confirmed. No confirmation on screen and no email. Therefore I went back in to make the reservation again.

A few hours latter I was reviewing my confirmation reservation via email and noticed back to back to emails from Spirit they charged me for BOTH ticket reservations. When I calleed their customer support # all they could do was give me a credit with Spirit Airlines for future use. The could not explain why I should be charged when I did not receive confirmation nor how they would react if this happened to them. The Service Manager had no authority to make any decisions and would not give me the Corporate Headquarters telephone number.

Why should the customer pay for the companies system freezing? I have always used www.expedia.com and never had any issues with their system or service and I will revert back to them. Spirit Airlines you do not care about your customers, so why should we be dedicated to you?

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Spirit Airlines ticket cancellation / refund

Within 24 hours of purchaseing airline tickets from spirit airline, my mother called and cancell a roundtrip ticket for her daughter who would not be going. Spirit airline issue a cancellation number and promised her a credit in the amount of 99.00. However, neither my mother or sister has received any credit from spirit airline. we have followed up with calls and complaints. But spirit airlines refused to issue any refund or credit.

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Spirit Airlines canceled flight

In Feb of 2008 I purchased 3 round trip tickets and hotel reservations to Cancun Mexico on Spirit Airlines through Spirit Vacations. We were to depart Alantic City Airport at 7:10 am on Oct 21. At 2:10 am ( 2 hours before we were to be at the airport) I received a call from Spirit Airline saying our flight was canceled and we could not get other seats for 3 days. I asked to be put on another airline and was told they could not do that. The only thing they could do was cancel my air ticket or I could wait and get seats in 3 days. I explained that we had planned this trip for 7 months taking vacation and having someone stay at our house while we were gone. I was told oh well they could not do anything. We had also paid $100.00 for Spirits seat charge and $60.00 baggage fee RT
I went on line and found 3 tickets on Continental airlines for 9:00 am which we booked for more then $275.00 more then we paid on spirit.
After we arrived at Cancun we were told by the travel agent that we might not be on the return flight with spirit because we did not come down with them. Three days later the travel agent called me to the hotel lobby and told me that we in deed were not on the return flight. (we had already paid for these ticket in Feb) The Spirit Rep said we should buy new tickets and try and get the money when we got home.
We then booked tickets on Continental again for approx $275.00 more then the Spirit tickets. I then decided to get a written statement from the Spirit Rep. that we were removed from Spirits return flight. After I called the Spirit Rep. in Cancun and requested this letter I was put on hold for approx 5 min. when he came back on the line I was told that he had made a mistake and that we were on the return flight. We now had3 tickets on Continental and 3 tickets on Spirit all non refundable. We decided to take the Continental as it was a non stop as opposed to spirits 3 hour lay over in Fla.
After we got home I filed a claim with Spirit Vacations for the cost of the Continental tickets which cost us almost and extra $550.00 as we had purchased the trip cancelation insurance. Spirit responded that they would not pay us back as we were a no show even through they had canceled the flight. Finally Spirit did send us back the cost of there tickets plus the seat fee.
Spirit never sent the money back for the baggage fee.
I also sent a letter to the CEO of Spirit Airlines requesting the extra $550.00 that we had to pay on Continental but he refuses to respond. My next step will be to take the issue to the new media or small claims court. I am not looking for free tickets only the extra money I had to put out because of mistakes.

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Spirit Airlines i just hate this airline

I hate spirit airlines. First of all this company is not straightforward about all the fees that need to be paid. The reason there tickets typically are cheaper is because they nickel and dime on baggage, seating, insurance, and various other small fees. I booked a international flight for My wife and I roundtrip for about $1500 bucks. Of course Spirit shows up to be the cheapest and I was a firt time customer so I thought I would give them a try. Immediately, I am disatisfied with there online booking system. Traditionally you would make your selections for a flight then be presented with a grand total for purchase. I wasn't aware my card was being charged as I made the selections. Well as I was proceeding I began to realize that this airline was adding on charges that would exceed the normal cost of this ticket. So I decided to cancel the reservation ( mind you I haven't recieved any confirmation of purchase). I was in the middle of making selections that's when I decided to call customer "No Service". This was all within a time frame of 10 mins. When I called I asked them to make sure they removed my credit card information from their system as I no longer wanted the tickets. They proceeded to tell me that my card had already been charged $1500. I FLIPPED OUT and asked how is that possible when I haven't even made a selection for seating, bagging or anything else nor at that time had I recieved any confirmation for anything. After arguing with the rep whom only quoted the terms and conditions policy I asked to speak to a manager. I asked for the tickets to be canceled. He proceeded to tell me the tickets were non-refundable and they can only apply credit to future purchases. He also mention a cancelation fee which was more than the online website specified. We argued about that as well he did at least say he could waive the cancellation fee but couldn't reverse the charges. At this time I am so boiling hot my vision starts to blurr... I asked how can I be charge for something I haven't made confirmation on. He tells me that Spirit charges the card as you make selections. I told him I was not aware of this and have not recieved any confirmations of such. He asks me to wait and comes back and tells me he has my confirmations numbers which at the time hadn't even appeared on my computer or email... I then said some expletives that I won't repeat here then told this Manager I will never do business with their airline again. He then told me this call was going no where and then he hung up on me. I called back and spoke to a rep whom had a little more common sense and he provided with the coperate address for complaints and what not and soon they shall be recieving a most expressive letter from me... DO Not Fly SPIRIT AIRLINES!

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sherimorphis
Largo, US
Mar 20, 2014 7:49 am EDT

Sunday, 3-16-14; Spirit Airlines, Atlantic City Airport: Susan's her name, harassing seniors is her game! This flight was very stressful due to rude, controlling, abusive check-in lady, Susan. We had to get a boarding pass for Dave. Susan at check-in eyed our backpack and barked... that bag is not flying on "MY PLANE". I foolishly asked why. Susan argued even though the bag fit in Spirit's 'must fit this box to fly' it didn't fit Susan's expectations. Dave had the backpack all inside the luggage box, said to Susan, "See? It fits." Susan retorted, "I don't care if it fits, it's not flying on MY PLANE!" Susan refused to measure the bag, she said she was following guidelines for the FAA (now when did 'eyeing a bag' become an FAA guideline) We left check-in with our boarding passes to discuss what to do. It was a brand new backpack, flew from Tampa, FL to AC, NJ, no problems with the bag on that leg of the flight! Susan advised we pay $50 for the little guy to fly...helloooooo Susan it's a backpack, didn't even cost $50. As we walked to our gate knowing we were going to have to toss the backpack, I was walking first... my son walking behind me said something and I turned to answer him to see a smirking Susan, hair flying in the breeze, almost breaking into a trot and yep headed right to us. I told the kids not to turn around, but advised them Susan was on our heels. My daughter-in-law said, it's because of that bag, she's not letting this go, we have to throw it away. I agreed. Susan walked along side of me, looked at me smirking, then jumped in front of me, turned around to face me, walking backwards she spat, you shoulda paid the $50 downstairs, now you're gonna pay me $100 to fly that bag...I'm working the boarding gate, and that bag is not flying on MY PLANE! Susan you raving looney tune, I'm 70 years old, my balance isn't the best anymore, you could have made me fall, but being as vain and controlling, and apparently have job security, you apparently don't care if an old lady falls. Didn't know jumping in front of a senior to harass them was a Spirit Airline guideline. Susan left, went behind her desk. A young man came to assist and she pointed me out to him. He looked up til he found me, we locked eyes, he quickly bent his head down and obediently shook his head to Susan, yes, he'd seen me. My d-i-l became very upset. We wondered what would Susan do next to intimidate us or worse, keep us/me from flying home. I would fire this woman in a heartbeat! She lacks proficient skills to do an efficient job for Spirit. Susan uses her position to intimidate, it's personal for Susan. In my stress I took off my pullover, popped an expensive earring out and lost it. I didn't notice it til I was off the plane, a beautiful gift from my kids. I forgot my iPad cord in the zippered backpack pouch and a camera charger. Dave had to change into his heavy jeans so we had room in our new tote for his shorts, a grey plastic bag. Add degrading to our flight experience with Susan/Spirit. We tossed the backpack. I watched as bag after bag went by larger than mine. C'mon you know no one is paying extra to fly those! Even the tote bag I was carrying was larger than the backpack, oh did I tell you the backpack was not mine, but all tart communication was guided to me, not Dave. We decided to let Dave take the tote bag, put 5 people in between us to make sure Susan let Dave on, she didn't even glance at the heavy overstuffed tote he was carrying. Five people went ahead of me, then me. I held my breath, said not one word, Susan couldn't even look at me, but developed that "I won!" smirk when she saw the plastic luggage I was carrying, DINGed my boarding pass, cut it, gave me my stub and mumbled very very softly, " all this done without looking at me once, and muttered...thank you..." Dave was waiting on the other side of the boarding deck just in case Susan decided my eye color was wrong and kept me. My kids were behind me. I heard DING DING, good 2 more boarding and it was my kids. We were free! Susan had had her fun with the old lady, something to laugh about later in the evening I'm sure. Spirit shame on you for employing such a poorly qualified, non people person. I write this blurb knowing nothing will be done, but Susan is the type of anti-social personality who cannot control herself, she will go after someone else, and maybe that person will be able to complain and get results. To boot, my son is a Spirit member! What a horrible experience. The earring loss really hurt me.

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The honest truth about Spirit
Chino, US
Oct 05, 2013 8:59 am EDT

This airline was aweful! To keep it short, here are all the reasons why: They cancel flights without notice, hire very young kids to work with immature attitudes, 3 1/2 hour delays, many people just sleeping in airports with the promises to take them on the next flight (which never happened), no free sodas on the plane, every thing will cost you...carry ons', (100.00!), super young pilots (good luck with that), snotty ticket agents (who can't speak the English language well over the announcements), the seats are super-super close, every passenger's knees will be against your seat, and making you pass your destinations for connecting flights for unknown reasons. After spending 5 hours in the airport, I got to hear the stories of the passengers. Aweful! Suggestion: pay the extra $300.00. You will be home quicker without having to wait hours and hours at the airport!

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Jack Brownn
Pasadena, US
Apr 02, 2013 7:09 pm EDT

there prices are hidden for baggage fees flew from Houston to Vegas with no fees coming back charged us 100 at the gate for carry on bag that Houston did not BS

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Jack Brownn
Pasadena, US
Apr 02, 2013 7:07 pm EDT

They are the worse airline in the world would rather drive 5 hours than fly spirit airlines

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Spirit Airlines deceptive practices

Last year I received an email from Spirit Airlines stating that I could get reduced fares membership if I signed up for their credit card (free membership if I used the credit card each month). I signed up on a trial basis to see if this is something worthwhile.

A couple of months later, I opened a letter from Barclay Bank stating that I am past due on my account (I didn't know who Barclay Bank was). I called them & found out that it was the credit card through Spirit Airlines ( I never received a statement). I was very upset... I requested that they remove the late fee & the membership fee. They said that since I signed up on-line and I should have reveiwed my statement on-line and they would not remove the late charge. I told them how upset & dissatisfied I was and did not want the credit card or the membership. I immediately paid the $287 balance (including interest), but did not pay the late charge or Spirit Airlines membership. I enclosed a letter with the payment explaining my dispute to the late charge and to close my account.

Needless to say, they did not remove the late fee or the membership fee as I requested on the phone & in my letter. After several months, they charged off my account and "sold" my account to another company that is hounding me for approx $200 (since I never received a statement, I assume they continued to accumulate membership fees & late fees).

Now I have a charge-off on my credit report which looks very bad. My credit is "good" but not "excellent" like it was before the charge-off. Spriit Airlines and Barclay Bank's deceptive practices should be investigated and they should be reprimanded for their actions

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1:10 pm EST

Spirit Airlines they rp me off

I decided to try the 30 days trial for the $9 club online and after the 10 trial they withdraw a memebership money from my bank account. i told them i want to cancel and want my money back. They closed the account but never refunded my money. I tried to contact them but every representative on the phone told me that because this is online they do no have a customer service dept for that. I did sent e-mails and all the answers that I got said that they aready refunded my money. i check my back account every single day and this happened 5 months ago and I still do not get my money back or the account active again.

Do not trust Spirit airlines...this online promotions or memberships are a rip off!

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Ed Duggan
, US
Dec 10, 2015 7:30 am EST

I tried call calling Spirit to cancel my annual subscription a day before expiration date as I didn't have access to a laptop where I was. However, Spirit knowingly makes it impossible for your to reach an actual human representative via their phone line... they knowingly deceive customers so you cannot get a refund. this is an airline led by crooks. I will take my case to BBB and my State Senators. I am amazed at the level of deceit this group of thugs goes to in order to deceive its customers.

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personanongrata
, US
Mar 20, 2011 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you paid with a credit card all you have to do to get your money back is to dispute the charge with your credit card company. Be sure to tell them that you did take all reasonable steps to cancel before the deadline had expired.

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ico
Windsor, CA
Apr 12, 2009 8:48 am EDT

Sorry to disagree - Sorry you are having problems. However - I continued with the 9 dollar club and more than received my moneys worth when I took a $34 round trip from Detroit to Fort Lauderdale for 2. You have to be able to be flexible in regards to vacations. Also when you sign up for the the 3 months for $9, just assume that you are interested enough to continue in the $9 club. I know that I will pay the fee again this year and use it at least once.

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Spirit Airlines military assistance

This complaint is more focused on Spirit Airlines committment to our military soliders and their families. Our son is coming home from Irag Dec 18th and flying into Georgia (Fort Stuart). We scheduled flights to fly into Myrtle Beach on Dec 16th and drive down, which is a 4 1/2 hour drive. We have done this drive in the past because you just can't fly into Savanna easily. As the days are getting closer, the military changed his arrival date to Dec 14th. All we are asking Spirit Airline is to wave the cancellation fee for us. We are not asking Spirit Air to pick up the cost of the ticket for the new flight down, just wave the fee for us. Your son is finishing his first tour of 15 months in Irag, you would like to see him get off the bus with his unit along with all the others families and you think the corporate officer would have a policy in place for certain military curcumstances like this.

To Spirit Airline Coroporate Officer, Thanks your your support to the military and their families.

Dennis Navin
Tewksbury, Ma

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9:12 pm EDT

Spirit Airlines $9 club ripoff

I enrolled into the $9 fare club, but instead of charging me $9 for 60 days, they charged me $39.95 for the whole year. Now they say the membership is not reinbursable. Their website is misleading. Be careful!

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SandraWise
Orlando, US
Apr 04, 2013 2:14 pm EDT

I was in this club for a year, and never saw a $9 flight, , I never used it, this just got a bill for 59.95 for this year, I had to cancel on line, hope it went thru if not I will be calling my credit card company to get my money back. It was of no use to me... I believe it is a rip off, I couldn't get a phone number to talk to anyone.. got the run around with phone numbers.. SCARY!

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Lancerdad34
Harrison Township, US
Nov 20, 2008 4:35 pm EST

I too am fighting to get a refund on this rip-off!

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EileenRocks
,
Nov 11, 2008 3:42 pm EST

I am not sure if I should join the 9.00 club. It seems to me that it is very hard to access this discount. Has anyone been happy with it? ARe there just limited amounts of tickets for the 9.00 fare?
Need help deciding if I should buy the club or not.

thanks

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2:54 pm EDT

Spirit Airlines unauthorized charge to spirit airlines credit card

We got a "free" spirit airlines credit card and were then charged a fee which we paid. On 5/12/08, a charge was placed on the card for Club Spirit Promotions for $39.95 which was not apporved by us. In fact, to date, we don't know what this charge is for. We have called Spirit three times and no one knows what it is. We also called the credit card company Barclays and lodged a complaint and said we wanted the charge taken off We followed up with two letters to Spirit and one to the credit card company as well as a complaint lodged with the Federal Trade commission. To date, we have not heard from anyone but the credit card company who said that our late fees were going to stand.
We realize that $39.95 may not be a lot of money to most people but I am not paying for something I did not authorized nor know what it is for.
Thanks for your help. Charles E. Smith

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William_P
Atlanta, US
Aug 31, 2009 9:57 am EDT

Same thing happened to me. They had my card # from a couple years back and haven't flown since. I checked flights on their website, didn't purchase anything, and was charged the same 39.95. I'm in the process of contacting my bank to dispute the charge.

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Spirit Airlines flight attendants didn't give me a cup of water

I was on a red eye flight from Los Angeles to Fort Lauderdale on board a plane operated by Spirit Airlines. It was on August 29, 2008 flight number 310. After the flight took off, the passengers were informed there is a charge for drinking water and there will be a charge of $ 3.00 per bottle of water and they only accept credit cards and not cash. This was the first time I ever heard of such a thing. It was my first time flying on Spirit Airlines. It was a long flight of over 5 hours. I fly regularly and have seen that other airlines do charge for bottled water but they still serve regular drinking water in small cups free of charge.

I was thirsty before I even got on board. When the flight attendants started their "beverage service" I asked them to give me a small cup of regular water. They demanded that I give them a credit card and buy a whole bottle of spring water. I informed them that I am not carrying any of my credit cards and that I would be happy to pay cash. They refused. I didn't even want a whole bottle of water. All I wanted was a small cup of water to help me with my thirst.

During this long flight I suffered from thirst. It was like a torture. Approximately three and a half hours to four hours into the flight, I started feeling dizzy and could not breath and was extremely dehydrated and had chest pain. I could not wait any more. I finally walked to the back of the plane where two of the flight attendants where sitting and happily chatting. I nicely requested that they give me a small cup of water. Again I informed them that I do not have a credit card with me and I am willing to pay cash. But again they refused despite my repeated statement that I am very thirsty and severely dehydrated. The one flight attendant (Diana) told me that if she gave me water she would be doing something against the airline's policy and that she is working for the airline and she has to observe her duties, and then she simply ignored me and left. I asked the other remaining flight attendant and she again refused to give me water. I remained calm and went back to my seat.

After over five hours, when the plane landed, I could almost see nothing. I had almost completely lost my vision from thirst, dehydration and severe dry eye, and I could not breath. I had severe chest pain.

I strongly believe that how they treated me was extremely unfair and perhaps illegal. There must be some laws to stop this sub standard airline to treat people like this. I felt like I was imprisoned by them inside a plane for five hours without access to the most basic necessity for sustaining life which is water. The fact that they refused to give me a small cup of water amounts to torture, and I think that their act is probably illegal under some federal, state or international laws. I wasn't asking for alcohol or food or even a full bottle of water. I was asking only for a small cup of water and was also willing to pay for it. They still refused.

I believe that if the flight is longer than a certain period of time, then the airlines must have the responsibility to provide water for passengers. At the very least, if they want to charge for the water, then they should not limit the type of payment a passenger can make. If the passenger can only pay cash, then they must accept it. They should not be able to limit the type of payment to only credit cards. They should have also given prior notice of their policy before someone gets on board and not after.

I am very determined to find out if there are remedies for me against Spirit Airlines, and I would appreciate any help I could get from anyone knowledgeable in this area. I have already retained an attorney to do research to see the legality of the Spirit Airline's policy and the actions of its flight attendants, and if we find a cause, then I have every intention to file a lawsuit against Spirit Airlines for torturing me and disregarding my physical health and causing damages to my body and consequently my mind and perhaps even file a class action lawsuit by inviting other passengers who have suffered. I have also filed an official complaint with the Department of Transportation.

The fact is that, even if their actions may not have been illegal, at the very least, they were immoral an unconscionable. Spirit Airlines must be ashamed for its inhumane policies. Their policies should show anyone how they really feel and care about their passengers.

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X3SUNDAE
, US
Feb 22, 2010 4:32 pm EST

Mr. Grow up! ure an ###.
Water is a basic neccesity that they should offer and honestly like your parents told you: if you have nothing to say then don't say anything at all, ###ing jerk off

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frequant passenger
Salt Lake City, US
Jan 03, 2010 12:58 pm EST

Even though there are a few things about this that are true (Spirit charges fo water) the complainer missed a couple of important points. 1. there is no way that after a couple of hours of fight that he would start to be "feeling dizzy and could not breath and was extremely dehydrated and had chest pain". You need to research your topic better before making things up. If you really had thes simptoms, something else was wrong with you.
2. Thirsty? why didn't you used the water from the facuet in the bathroom? The water comes from the same place. Is it you just didn't know that there is water in the bathroom for washing hands?
Spirit's ticket prices start at $9 a seat and go up from there. At this rate I could even afford to buy a seat and a drink. I fly a lot on many airlines including Spirit. They are not perfect at their job by any means but I find that the Flight Attendents follow the airlines policy no matter what it is. In most cases if they don't they risk the chance of being fired.
If you were about to die after your 5 hour flight, find you a rip off lawyer and Doc and sue the company.
Better yet, fly another airline and make it first class, that way you will get you glass of water and you won't run the risk of dieing.

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Grow Up!
Aurora, US
Feb 03, 2009 6:28 pm EST

I would love to help you in this matter. I am very familiar with the legalities of this type of situation. My biggest piece of advice to you, prior to any retainer that you pay me is this, ...

Remember your parents telling you to go bfore you left? Well, you are not 5 years old any more.

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Spirit Airlines ruined vacation

On May 25th, 2008, I compiled a vacation package for the family and the air travel was purchased with Spirit Airlines. The original departure time was set at 5:25am, arriving in Orlando at 8:30am. The return flight time was 7:25pm, arriving in Puerto Rico at 10:15 pm. Everything was set, or so it seemed. The departure date is Sep.11th, so I decided to enter their site and verify itinerary since I'm only a day and a half away from flying, to my unfortunate surprise the airline decided to change my flight times without notifying me. This change has affected my vacation plans totally. The new arrival time has us at the airport in Orlando at 5:25pm, the park that is included in our vacation package closes at 6:00pm, by the time we get to the hotel and pick up the park tickets, we missed the entire day. Then the departure time from Orlando was changed to 11:50am, another missed day. The options I was offered were to either change my days of travel, which would leave my family without a hotel room unless I added additional costs to my package adding the extra days. Or getting a refund, leaving me with a day and a half to purchase other tickets with another airline, which on such short notice would be costly. What aggravates me the most is the fact that I ordered and paid in full my family's airfare over 3 months ago. In my contract that was sent via e-mail it states the penalties I would incurr if I were to change or cancel the reseravtion, yet it doesn't mention what would happen if the changes or cancelations were on their behalf. My family and I planned this vacation for over 3 months, they changed my plans and didn't notify me. A whole family was affected due to negligence and poor business tactics. Any help will be greatly appreciated.

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Spirit Airlines ripped off

I did a first reservation with Spirit Airline, the computer tells me the reservation expired because I waited more than 10minutes. I did a new one, on the return flight I changed the time of return, it didn't make a difference to me the time, and finished the reservation. two minutes later I see my credit card is charged twice $645, I called to explain, after two hours with a customer service guy from india and his manager.. all they can tell me is "I'm sorry sr but our policy is that we can't cancel the reservation because the return time are not the same" I explained him that the time did not matter to me, the computer told me it expired... "I am sorry srrr but nothing I can do" Who would think for a second that a company like Spirit Air would Scam honest customers for $645 ? it's unreal. you have to experience it to believe it. If I needed one thing to screw up my trip, they did it!

Guys do yourself a favor and pay a few bock more and get yourself a ticket with a regular airline.

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Elizabeth Nesbitt
,
Aug 17, 2007 12:00 am EDT

My husband, two children and I took Spirit Airlines from Washington DC to the Cayman Islands, connecting through Ft. Lauderdale. Their customer service is appalling. We were not booked through our connection in Ft. Lauderdale and when we arrived there had to stand in a 2 hour line to continue on our flight. They only booked our luggage to Florida and lost one bag. We missed our connection and had to spend the night in Ft. Lauderdale. When we came to the airport the next day, waited 2 hours, they had canceled our reservation entirely! Fortunately the flight was not full and we were able to continue our trip. Because of hotel costs and having to buy our children clothes(their clothes were in the lost bag), we did not end up saving any money and we wasted an extraordinary amount of time.

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Harry Jay Hall
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Aug 01, 2007 12:00 am EDT

This is my first experience with Spirit Airlines . I have never flown Spirit, and with this experience, I will not by choice. Most airlines will give you one year to use a ticket if you miss your flight, just pay the fee plus the difference in price of the new ticket, but not Spirit. You have to call them within 24 hours of departure or else the ticket is invalid. The problem is you can't contact them by phone. I've been trying for three weeks to contact them by phone to cancel a ticket. All I get is a message saying... due to high call volume we are unable to take your call please try later. I tried calling Orbitz who booked the flight and they were no help. They said they would call Spirit, they got the same message. They told me to just keep trying to contact Spirit.
Spirit 's web site is useless. It will not allow you to change any tickets or cancel any tickets on-line. I will keep trying but it looks like I'm going to lose the money I paid for the trip. They also charge up to a $100.00 to change a ticket. That's if you have any luck contacting a human being on the phone.
I will keep you posted. My dad was right, sometimes the cheapest always ends up costing you more in the long run.

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michael mut
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Aug 23, 2007 12:00 am EDT

I had 2 tickets form NYC to Detriot. My Father died on a Monday and we where to leave on Wednesday. So I call Spirit Airlines to change the date on Monday, Tuesday all day until finally I got through. When I told them my Dad had died and I had been trying to call them for the past 2 days and needed to change our tickets. They told me it was not possible and that was that!

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Carrie L.
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Feb 04, 2008 12:00 am EST

Save yourself the hassle and money and do not book your flights through spirit air. I booked my flights last october flying from detroit to ft. Lauderdale and I am still getting miscellaneous charges added to my credit card (And it's february). When I try to call spirit to inquire what these charges are for - I get either disconnected, a busy signal or transferred to several people then put on hold for 20+ minutes until I hang up because it's clear no one will be answering my call.

Their business practices are clearly intended to bilk innocent people out of their hard earned money. They don't care if you are upset, if they are ripping you off, or if you never travel with them again. They have your money and that's all that matters. Tell your friends, family and co-workers not to travel on spirit airlines... You will be ripped off too!

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bostongal
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Sep 02, 2008 12:46 pm EDT

Taking a flight from Cancun to Boston with a layover in Ft Lauderdale, I arrived in Cancun International Airport and was returning a car rental. This took longer then I anticipated and got to the terminal 65 minutes before my flight. I could not find the Spirit counter and when I finally found it, a few ladies told me that I had just missed the spirit staff by a hair. I immediately rushed looking for the Spirit office. This small woman named Yarenia Landau came out of the office and I told her that I had just missed her, if she could please check me in. Mrs Landau immediately began screaming at me saying that I had missed the flight, and I would have to pay 90 dollars, but that maybe the next flight was sold out. I was also worried about missing my flight from ft Lauderdale to Boston, I couldn’t believe it, and she immediately began telling me bad news and screaming at me for being late. Not very good customer services, usually offering a solution is better.

I know that I was late but Miss Landau refused to make an exception and check me in. That is fine but she was being very rude and raising her voice. Then Miss Landau resorted to lying saying that her boss had told her not to check me in. When could he have told her that? Then I went in looking for her boss, he was another man sitting in his desk and also began screaming at me and blaming me for being late. I explained that I understood I was late but I needed them to give me a solution to my problem, and stop blaming me. The supervisor guy understood that blaming me was not solving my problem and he asked Miss Landau to take me to the counter and see if a next flight would be available for me. This woman did it but was not being nice about it. She was making faces and noises. 45 minutes till my flight took off, she could have still checked me in. considering I wasn’t even checking a bag, I only had a small carry on.

Instead she charged me 90 USD and was able to squeeze me in the next flight, which was in time to catch my connecting flight to Boston, this flight had plenty of seats so her telling me that it may be full was very scary, and she didn’t even know how many seats where available. I blame myself for being late but blame the staff for having bad customer services skills, and for lacking common sense. Also the way this woman spoke to me screaming about the 90dollars, saying the next flight was full, and giving me a lot of negative comments just really alarmed me.

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PISSED A** FU**
Orlando, US
Feb 28, 2013 10:08 am EST

I booked a flight through orbitz.com, when i tried to cancel i had to go directly through spirit.com. As i called they said that there is a cancelation fee of $115. 00 plus some extra fees, mind you my flight was only $197. 80. . I got a credit of $38. 80 for a future flight because they wont even return it back to your credit card. They over charge for your luggage $30 eachway, they charge for your seat selection and if your purse is big they charge that as a carry on which is $70. I will never in my life fly with such crooks. I dont see how a company like this is still in business. And they have poor service for customer service.
Sincerely, pissed off client

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Holz
, US
Jul 26, 2013 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am writing you to express my displeasure with your Credit Card and “Free Spirit” Mileage Program. On a flight from Chicago to Myrtle Beach the Stewardess began hawking the Credit Card (we already belonged to your $9 Fare Club). Our thinking it would be helpful if we could use it to purchase tickets to fly our daughter and grandchild down for Chicago for a visit. Before we could ask, someone else on the flight asked the same question. The stewardess response was “with this card you can buy a ticket for anyone flying anywhere. With that information we filled out and submitted the application.
A month ago we went online to check on a flight for my wife when we found out that what was told us (above) was not indeed the case, but I personally had to be on any flight that we purchased with the card! I called your Customer Service, which is another story, the level of difficulty in this process makes one think you really don’t want any direct contact with the flying public! The response to our question was the same as the Web Site in that I had to be on the flight. One day I was complaining about this problem at work when the secretary said she experienced exactly the same issue, and that she was told the same thing on her flight!
I would be appreciated if you could review of this issue and make it right for us and all the people that have applied for your card under false information.

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Lydia Diaz
Davenport, US
Sep 03, 2013 7:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I are disabled we were traveling with 1 wheel chair, walker and cane plus hand carrier baggages to board Spirit airlines. I can not believe the time we had to wait after check in for 1 hr. an attendant to come help us to the gate for boarding. There was no place to sit at the ticket lobby for my husband who is disable to sit down.We were already shocked to know how much we had to pay for check in baggage and carry on. It was not informed to us how much it cost. It's ourtageous the prices Spirit Airlines is charging comparing to other airlines. After the flight was also delayed which we had to wait another hour, the attendant called for passengers to board, not calling children and disabled first, We then had to wait another hour on line to board the plane. On the plane we had to pay for coffee and soda another fee. My daughter who was traveling with us is a nurse had to treat us and watch over us when my blood pressure went high. We will never use this airline for traveling. I have already made it publc to all my relatives and friends on what terrible treatment and how much we had to pay.

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Beth M.
, US
Dec 20, 2011 8:50 am EST

We had to book flights at the very last minute due to a death in the family that was out of state. I understand that it is hard to get flights last minute and I understand that the airlines overcharge for tickets to begin with. What I don't understand is how we could get charged 650 a ticket for the flights. Have a horrible 13 hour layover going there and then another 13 hour layover coming home. The plane was so cramped and we were all stuffed in like sausages. It was the absolute worst flight I have ever flown. Then when I get home, I checked the prices and the exact same trip I just took was now 180 a person. I find that the airline simply takes advantage of people when they have no other choice. We had to get to the funeral. I can show proof of anything you need.

I tried to contact Spirit about this and was told they make no concession for bereavement at all. I again asked and then I also asked to speak to a supervisor. I was again quoted policy and told that the buck stops with them. their decision is final in that department and there was no one else I could speak to.

I would simply like to talk to someone in the Executive offices, to see if there is any kind of bereavement refund I could received. I am not expecting that much, just a little compassion in my families time of sorry and need.

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yesenia diaz rangel
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Apr 09, 2008 12:11 pm EDT

All I have to say about spirit airlines is that I don't care if they offer me a 1 dollar flight I will never everrrr fly with spirit ever again... The service we received from the minute my little sister and myself with my infant daughter stepped in front of the spirit airlines counter to the horrible way not only myself but a handful of other flyers were treated was just so overwhelmingly outrages. I mean I know the fares were low but with all the extra crap they put us through it came even to how much one would actually pay for a pricier airline and the thing that upsets me more is the employees and managers lack of proffesionalism. Really really dissapointed I mean all of spirits extra crap cost me extra money that I needed for my trip and now my daughters first birthday is not even gonna happen because I had to purchase additional tickets from us airways which by the way I recommend to everybody out there!, the total cost for myself and my sister was 558. And some cents which came right out of my pocket because spirit did not refund any of my money but they refunded the guy that was giving them a hard time some of his money he also purchased tickets with us airways so I just want to say that I am a very angry and dissatisfied customer I have no money to get back to atlanta and u guys at spirit airlines probably don't and wont care enough to try to help and please your paying customers and that is very wrong. But just know that everyone that was left stranded in florida from atlanta got together taht night exchanged information and keep in contact so if u don't offer any help or refunds at least we will know and see what we can all do.

Spirit Airlines In-depth Review

Overall Rating: Spirit Airlines is a budget airline that offers affordable flights to various destinations. While the airline has its drawbacks, it provides a decent travel experience for those looking to save money.

Pricing and Value: Spirit Airlines is known for its low fares, making it an attractive option for budget-conscious travelers. However, it's important to note that the airline charges additional fees for many services, including baggage and seat selection. Despite these fees, the overall value is still good for those who prioritize cost savings.

Flight Options and Destinations: Spirit Airlines operates flights to numerous destinations within the United States, as well as select international locations. While the airline's route network may not be as extensive as some larger carriers, it still offers a decent range of options for travelers.

Customer Service: Spirit Airlines' customer service has received mixed reviews. While some passengers have had positive experiences with friendly and helpful staff, others have reported issues with long wait times and unresponsive customer service representatives. It's important to manage expectations when it comes to customer service with this airline.

Booking Process: The booking process with Spirit Airlines is relatively straightforward. The airline's website is user-friendly and allows for easy navigation and booking. However, it's important to carefully review the terms and conditions, as well as any additional fees, before finalizing your booking.

Onboard Experience: Spirit Airlines offers a no-frills onboard experience. The seats are basic and may not be the most comfortable, but they are sufficient for shorter flights. The airline does not provide complimentary snacks or beverages, so it's advisable to bring your own refreshments.

Baggage Policy: Spirit Airlines has a strict baggage policy that charges additional fees for both checked and carry-on bags. It's important to familiarize yourself with the baggage allowances and fees before your flight to avoid any surprises or additional costs.

Loyalty Program: Spirit Airlines offers a loyalty program called Free Spirit. Members can earn points on flights and other purchases, which can be redeemed for future travel. While the program may not offer as many perks as some other airlines' loyalty programs, it can still be beneficial for frequent Spirit Airlines travelers.

Safety and Security: Spirit Airlines prioritizes safety and security, adhering to industry standards and regulations. The airline has implemented various measures to ensure the well-being of its passengers, including enhanced cleaning protocols and safety procedures.

Accessibility: Spirit Airlines strives to provide accessible travel options for passengers with disabilities. The airline offers assistance and accommodations for individuals with mobility, visual, and hearing impairments. It's recommended to contact the airline in advance to arrange any necessary accommodations.

Additional Services and Amenities: Spirit Airlines offers additional services and amenities for purchase, such as in-flight Wi-Fi and extra legroom seats. These services can enhance the travel experience for those who are willing to pay for them.

Complaints and Resolutions: Like any airline, Spirit Airlines has received its fair share of complaints. However, the airline does make an effort to address and resolve customer issues. It's advisable to reach out to the airline's customer service department if you encounter any problems during your travel experience.

Social Responsibility: Spirit Airlines has taken steps to promote social responsibility, including initiatives to reduce its environmental impact and support charitable organizations. The airline's commitment to social responsibility is commendable.

User Reviews and Ratings: User reviews and ratings for Spirit Airlines are mixed. While some passengers have had positive experiences with the airline's low fares and efficient service, others have encountered issues with customer service and additional fees. It's important to consider a variety of reviews and ratings when forming an opinion about the airline.

Conclusion and Recommendation: Overall, Spirit Airlines is a suitable option for travelers seeking affordable flights. The airline's low fares and decent route network make it an attractive choice for budget-conscious individuals. However, it's important to be aware of the additional fees and manage expectations when it comes to customer service. If you prioritize cost savings and are willing to forgo certain amenities, Spirit Airlines can provide a satisfactory travel experience.

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